I had some work done on my car here, and I highly recommend it. They helped me choose the best set of tires for my car. I ended up getting a summer set and a winter set for my car. I highly recommend going here and the people who work there are some of the most friendliest and helpful people! This is the place to go for me when I need tires and alignment as well as other things for my car!

Everyone here was so helpful. Ruben was very accurate, honest, and straightforward. I was treated like a valued customer.I had an emergency that resulted in a tow situation. Ruben assured my family everything would be alright over the phone, that I was in good hands.After getting my car sent to Firestone, I was able to get the tire work completed at the shop before transferring the vehicle to a new shop that handles more extensive repairs.Ruben and Mark, thank you both so much for your help; your commitment to your customers exemplifies customer service. This is my third time visiting this Firestone; every time I get work completed, you all do such a professional job. I will be back for a forth time.Thank you so much,

Took my car in, respectful of the property in the vehicle. Quickly and efficiently found the issue. Fixed multiple things in a short time. The guys in the back working on the cars do a great job. Marc, Ruben & Kyle are exceptional mechanics. 👏 Will take my vehicle back here and highly recommend if youre looking for a shop. Extremely professional. Thank you very much for the stellar service.

These guys are simply amazing!!! Even if they could find my parts they got my truck fixed the same day and I really appreciate them ❤️ You have to come to this location

Great auto shop. From oil changes to brakes, suspension, and more. Theyre knowledgeable and make recommendations and also respect your wallet.

Spent hours waiting to get tires put on after I already had made an appointment. Furthermore, I have had multiple problems with the nozzles that were installed, as they have been leaking in the same exact place every time. When I inquired about fixing one of these leaking nozzles, I was told that I would be charged because I had another shop patch up the nozzle on a completely different tire. Do yourself a favor and go to the Meineke down the street, youll probably end up there anyway if you buy tires from this Firestone.

Great service! Very polite and helpful, and the prices are better then most places i have tried in the past. I highly recommend this place for all ur needs.

I came in to get some tires mounted on new wheels. The manager was extremely nice and was able to fit it into their day. Overall very pleased with the service and personal. Definitely will check them out next time I need tires for a project or daily.

This location is the best! Great service and very helpful. All associates are very respectful and friendly

The service was professional kind and out the door in hour for oil change and other maintenance.

Thank you So much for the great service! Bijan is great he helped me a lot! I definitely recommend this place

Great place to get repairs done, they care about their customers. They point out any issue with a vehicle you have and give you options before any repairs are done.

Visited shop for Alignment. Service was performed in a efficient and timely manner. Manager Rueben explained repairs performed thoroughly. Was in and out quickly. No complaints.

Great deal on a nice set of sticky tires. Fast service too!

I recently bought a used vehicle, I had a few questions and the store manager (Ruben) went above and beyond on answering them.He checked it out and gave me a detailed list of possible concerns.Great service! They inspected my AC System, I was thinking maybe a recharge bottle from the parts store would do the trick but I was wrong. Ruben explained everything clearly.Lastly, got my wheels balanced and I was on my way.

Ruben and his team installed a set of 4 new tires on my car last week. They got it done in a timely manner with great workmanship and friendly service! Ill be sending recommendations his way and will definitely be back when I need to purchase another set in the future.

I can not stress enough how this place talks to you like a human being and not money walking around. Store manager Ruben is the best guy to talk to when it comes to understanding whats going with your vehicle. He was really honest about what was going on with my suspension and fix it in no time. Highly recommend this place for those who get ripped off or car wasnt done right at first. Firestone in North Aurora is the way to go .!

Fast service. Didnt have my size tires in stock, got them sent from another store.

The service people that this Firestone tire store are really good at what they do. They are professional and will do what it takes to make sure your car leaves there safe.

Very friendly and knew their job in and out quickly

Very affordable tires, I was recommended a fair quote for future services & felt very welcomed. Will definitely be returning.

Great service! Ruben Fit me in for some tires at a Great price. I was even able to get in for an alignment same day!. Great customer service and vehicle was done when promised!

I took my car for service in April for a firestone tire package, alignment, and a brake service. The service was fantastic the manager Ruben Guzman was more than helpful, he was able explain why maintenance is so important and he recommended me a lifetime warranty alignment package. Definitely would recommend this place.

Very satisfied with the service at this Firestone location. The manager Ruben and his team are a great team and are always answering all my concerns on my vehicles. Keep up the good work👍

I called and spoke to the manager and was able to quickly schedule an appointment for a tire change. Upon arrival I was taken care of immediately and my car was in and out of the shop in no time. Excellent service and great prices I would definitely recommend to anyone looking to get their car serviced.

Talked to Marc if they fixed door switches. Sure enough made an appointment the next day and had it fixed right away. Good guy to talk to. Definitely recommend this place. Good quality work .!

Really made my day. Ruben and his crew got me back on the road and made sure we were safe and ready to go right away. Best shop in North Aurora!

Great place! Great staff!

Ruben and his crew are fantastic. They were able to get my car in an emergency and have all required repairs taken care of. Thank yall!

Great service and prices!!! With certified technician and advisors. They can beat the dealership price guarantee!. They filled up my washer solvent without me asking and the kept my vehicle clean while they did the service

Typical in trying to upsell me which is very annoying

I recommend this place 100% a lot of professionalism excellent work and fast. Totally experts and good prices and incredible kindness, excellent customer service. Definitely a good place to let them fix your car.

Great service and prices!!! With certified technician and advisors. Ruben and his crew did a amazing job on maintaining my car with a tune up and tire rotation. Thanks

Stopped in this morning because my car was making a weird noise, Ruben and his crew were very attentive when I walked in I was greeted at the door, told them my concern and the crew got to it immediately. Highly recommend north aurora firestone.

Great service and friendly staff! Even when you go in for just an oil change, they check to make sure everything is OK with your vehicle! This place is the best!

Great customer service, I went in for new tires and they took care of my car in a timely manner. The manager was friendly and knowledgeble.

Friendly staff, helps you as soon as they see you walk in the door .It’s been about a year now and I’m glad to say I have all my 4 vehicles register at this location .Always gets my cars running in the same day !Manager is always checking in to see the clients are happy with service !Keep up the good work !

Walked in to get my car diagnosed because it was making a noise and they fixed it the same day. I don’t know about cars but I can trust that these workers are doing their best to help people like me👍 I will be recommending them to my friends and family!

Had a flat tire. Friendly, knowledgeable staff had a full schedule but still managed to fit us in to change out the tire. Even did it free of charge! Highly recommended.

Great service, Ruben is a great guy to understand and talk to...If u need to fix ur car to pass the emission test, this is the right place 👍🏼

Went into Firestone a worker named Ruben helped me with my Suspension and alignment. Thanks so much for all the help, very professional staff and service.

Super friendly service! I had a pointed tip screw in my tire and needed service fast, this guy always fits me in! And NO CHARGE! I was SO happy to find out that when you purchase their tires you dont have to pay for the repair, ( depending on the severity and it has to be in the safe zone).

Drove over there after discovering I had a screw in my tire and it was losing air fast. It was an hour before they closed and they managed to get me in and replace my tire. $99 for the tire and a 50,000mile warranty. I believe it was $137 in final price with labor and taxes.Staff was friendly and polite.

Big S/O to Ruben Guzman and his crew for mounting my tires and alignment to my crv,have to come more often to get my work done at this firestone 🤙🏼🤙🏼🤙🏼

Fast friendly service and very patient with me after a very long and stressful day. Thanks Marc!

Good service, experienced mechanics, if you need tires talk to Marc, if you need service their manager is ASE certified so he knows whats up

The guys at this location are wonderful! They are kind and want to help and not take advantage of your need for repairs. They are honest about what is primary to be fixed and what could wait. Ryan, the store manager was very helpful and took care of my needs without charging me an arm and a leg.

I wish I could give negative stars. I had my commercial van here for 4 new tires, they lost one of my center caps, called me a liar when I asked about it, didnt put two of the valve stem caps back on, and when I questioned why my low tire pressure light was still on, they told me to drive it around and it would go off. Today I checked the tire pressure and found my tires were under inflated by 15+ psi all around. They also charged me 20$ for a full vehicle inspection that I did not ask for or request. I hope the 850$ was worth it, because well take our 5 other vans to any place other than Firestone in the future to be serviced.

I brought my tire to get a patch to fix the flat on sunday.The guy told me he could not service the tire because the tread level was at 4 and then he tried selling me on 500$ worth of new tires and a firestone credit card, I immediately knew he was lying, so I left.I got the tire fixed.Today I got an oil change, would you believe it the tread on the tires came out to a 5?!?!And I don’t need new tires!!!BUYERS BEWARE

Great customer service! Great people too! My car was too low to fit onto the alignment rack and instead of having me go to another shop, they helped me remove my front bumper to achieve proper clearance and then helped me reinstall it too.

Great customer service and work is done in a timely manner :)

First off, they do not respect customers cars. Every car I saw being moved including my own was driven very hard just to move it a few feet. My next complaint is the biggest. They knew what vehicle I was bringing. I get there and they say it might be too big to fit on the lift. Then they tell me its too big for the alignment machine. I had already been told they could put on the tires and do the alignment. So if you have a big truck (mine is a 1999 super duty) dont even bother with this shop. Theyll say they can do the work even when they know what youre bringing then you get there and they cant. Will never return to this location.

Marc Lopez and Israel saw that we needed help with our car, and, without an appointment, took care of us immediately. This is why I take all of our automotive concerns to the North Aurora Firestone. If polite, compassionate, trustworthy service is your thing, and you live in the Fox Valley region, I highly recommend Ryan Fordan and the crew at Firestone Complete Auto Care at 401 S. Lincolnway in North Aurora, IL.

Store manager Ryan gave me great deal I couldnt pass it up. He and staff showed me what needed repairs prior to work start. Definitely coming back to this location!

Had a flat in route to Chicago. Store Manager gave me great rates on tires and installed then promptly. Very good service.

Manager Ryan and his crew provide excellent service and go the extra mile to make sure Im satisfied with the repair and price. I drive Uber and my car is my livelihood. Its always running right because of their attention to detail and diagnostic ability. I wont go anywhere else.

Unprofessional in every sense!!!!! Made an appointment to bring my car in at 7am and my car wasn’t looked at until close to 12 pm and then was told that the part had to be ordered from the dealership. Cool! Made another appointment and Was told to bring my car in to be fixed, and was told that the part wasn’t in. Say the guy was so suppose to bring the part in a day before 😑 so a call would have been nice to let me know in advance that the part wasn’t in.

Had alignment and coolant done and financed for 6 months great guys !!!

When to make a tire change on the front left of the car and they mess up my left wheel and their charging me 300 to fix it

Under new management service at its best 👍👍👍

They were honest with the price. It was cheaper.

The employees here are the very best. I trust them and feel they are the most honest and fair. They are thorough and will show you everything they are doing.

The staff here are wonderful and super helpful. Even though the warranty I purchased didnt include it, I was given a free balancing and tire rotation. Ill definitely be back!

Hooked up my company vehicle very well. And super quick too!!

Store manager Ryan was not courteous to say the least. He couldnt accommodate an oil change and suggested that I seek out a competitor. Poor customer service. Firestone haa changed the way they do business with long standing customers. Ill never return. The end of 3 generations of loyal customer support.

Tried to charge 115 dollars for a lightbulb replacement. The dealer was 44$ the dealer think about how crazy that is.

Went in for a Lifetime Alignment, they helped me get the best deal with a coupon and had me out very quick. Also advised me about a bad tire sensor which a tire shop had broken. I felt at ease and didnt get pressured into anything else. Had mixed thoughts about Firestone but now I recommend this to all my friends and family.

Very professional work. Manager is always kind to me. I love Firestone!

Marco and Marc were very helpful and professional.

Great service always, have never had an issue after my visit. Great staff! very friendly.

Courteous Staff

I had an appointment at 1:30pm to get my car checked out bc it made weird sounds. they did an inspection and found one of the bearings needed repair. they told me 1 1/2 hours so I said ok Ill wait. During that time they found I needed new set of breaks in the front....they said 45min longer. I ended up sitting there for over 4 hours total. Noone came up to me ever to let me know the status on my car. When I asked how long they said under an hour...which was a lie. towards the end it was ...Oh only 10 more minutes....again a lie. I dont know if those people dont know how a clock works but thats really unprofessional. The workers were ignorant and didnt care at all that I had to sit there for that long! I will definitely not go there again!!

If you want tires look no further ruben and his crew will take care of you, just recently purchased some M/T 2 tires for my truck, not only were they cheaper than anywhere else but the experience was so smooth, dropped my truck off the night before and the next morning around 10am it was ready for pick up!

Stopped in with a flat tire. Rolled back out a very satisfied customer!The staff here rocks!

Great service, great price. I have been servicing my Toyota here for many years.

Ryan the manager is easy to work with, take advantage of their courtesy services.

This location really pulled us out of the fire. We had a flat that we needed fixed the day of an interview and Ryan worked it out to get us on the road again well before we needed to be on the road. What more can you ask for? They saved our butts.

Great customer service and gave the best possible deal.

They charge more you expect,they can’t fix proper way

Excellent service 👍🏻

Always curious. Friendly and knowledgeable

I came in with a car I newly bought, I didnt just get a oil change but also a 50% off. and more I am a happy customer!

Very clean. Professional.

They tried 2 sell me a new tire (actually 2) because they said they couldnt repair it. Discount Tire repaired my tire for free.

They say they did an oil change, I payed for an oil change, but I did not GET AN OIL CHANGE. They are thieves.

They take good care of your car in the service is excellent they can be a little expensive but I like their service

Under new management since February.

The guys are awesome.

Did the job was need done what was suggested to get done next

Fast service

Courteous Professional Service

Curtis, appointment 3:30 on time hats off.

Pleasant, efficient and thorough

Very helpful

Great service

Very professional staff

Courteous but expensive$$$$

Okay please

Slow

Very good customer treatment and fast