Never have I been so jerked around or poorly treated. Upon my delivery of an item, it was found to be cracked, molded, and damaged beyond repair. They insisted I call the company and report it, which I did. If I would have cancelled the order and re-bought, it would have been delivered 4 days later, but the company encouraged me to just wait for a new one to be delivered. They said I should call back the next day to set up a new delivery. I did, and the rep said that I would need to call every day for the next 3 business days to see if there was an open delivery slot....I did that the first day to find out that there was no report of a problem. So I had to start from scratch. They cancelled the first order and reordered and set the delivery for 5 days from then. I got a confirmation text and email. My husband works from home that day, so was available to take the delivery. I got a text 2 days before delivery that it was going to be delivered between 9am and noon the day BEFORE it was supposed to be. On a day my husband doesnt work from home. I called and they said they would push it back a day, but to call if I didnt hear anything by 6pm about Fridays delivery. Well, I didnt, so I called. And they said that I had cancelled the appointment, so now they had to reschedule me for a day in the next week!!!! Ive never had that much money spent be so poorly repaid.

I went to get a microwave and I was indeed helped very much. I really appreciate their knowledge. I am very much impressed with the looks and performance. We have used it today and the office team here in Cleveland is impressed with it.

Looking for a phone case because 2 were ordered online and the were wrong. Brink and mortar store to the rescue. Nothing beats hands on purchases. Our helpful sales person went through all the different types. 60.00 later we were out the door with a protected phone

Its probably the best Best buy in the area.. Maybe the second best Best Buy... But they are nice.. If you want cool lego sets you can find them here... And like TVs and stuff..

Mallory was fantastic. Her patience and knowledge is unsurpassed. Also I am not sure who the gentleman was nor his position, but his knowledge of the different plans and financing saved me $234.00. A big shout out to the crew at the AT&T Counter for their awesome assistance in getting me a new phone at the best possible price. Thank you all and you will be my go to place from now on.

Got washer and dryer !! The people who work here was helpful, nice ..... Someone needs to get the woman who call you about the delivery time updated on how to do her job..... just saying ..... called us ! But couldnt pick up because we was at work of course but she leave the phone number for us to get ahold of her .but her voicemail was full, we played phone tag for a couple of days, she left another phone number that was not in service!! So we went to best buy to get help on the delivery date and time ! The gentleman helped us with everything in 5 minutes .... Thanks 👍 Best buy guys !! Also thanks to the guys who hooked up everything too ....

Very polite staff. My wife and I was carrying a TV to the counter and out of nowhere this employee ran to us saying Let me do it you guys! He took it to the counter and even rang it up for us. Then, he carried it all the way to my car! Wow!! Now thats service!!

I love best buy. The one in canton seems to be most knowledgeable and its like a super store for best buy. Very happy with my decision to try this location.

Purchased a Chromebook and I appreciated the time that the salesman took to ask the right questions and explain my options without being overly pushy.

Went into the store to get help upgrading our phone plan and to get new phones. We worked directly with Caleb who was great. Very knowledgeable and made sure I understood what all of my options are and the benefits that came with each option. Got me in quickly and was extremely helpful. Would recommend seeing if he is working when you go in

Just like every other Best Buy and the employees were friendly and helpful.

Excellent customer service. Very knowledgeable.

Came in to get an AV to HDMI converter and the cheapest one they had was $60. Bought one on eBay that does the exact same thing, brand new in the box, for $6. 1/10 the price online. Sucks these days that Best Buy is usually the worst buy. Bonus star because staff was helpful in finding what I was looking for.

Each employee knows their department like the back of their hand, always been friendly with me, and as far as electronics go; if you need it they probably have it. The Geek Squad are also super helpful, went to them a few times the past week for issues with my moms PC as well as my own, which broke down, and they helped me get them both back up and running in no time!

Paid $1000 plus for a HP laptp in Aug 2020. Got their additional Total tech support for $199 only to go in there today and IT man for the Geek Squad tells me that whats wrong with my laptop isnt covered and I could end up paying the total cost for the laptop. He couldnt answer any questions I pretty much saw this my entire visit 🤷‍♂️🤷‍♂️🤷‍♂️Im so disappointed and Ive never felt more robbed.

As an American male I’m legally prohibited from speaking ill of Best Buy. If only my disposable income could keep up.Good service and knowledgeable staff as always.

Had to return security cameras for defect .under warranty. We were treated great cameras we had were no long made given full refund then bought newest models a very small cost over the refund of old cameras very much appreciated the way we were treated !!!

Bought most of my large electronics here, BestBuy is a solid company. Always helpful staff, pretty knowledgeable to help you sift through the product buying process. I always go in with a few models/brands in mind then find someone to talk to and narrow it down. Another benefit vs Online shopping is knowing your product hasnt been thrown around by a delivery guy - it goes from factory to a pallet to distribution to the store and home to you... my 2cents

Failed delivery. ..never called on cancelled delivery...... didnt know where my refrigerator was. ... Terrible experience. ....gave me a 50 gift card.....what a slap in the face. Grade of E-... buyers beware.

Simply another run of the mill Best Buy location. Ive been more and more impressed with them as time goes on however. The store includes a wide variety of technologies. Everything from laptops, mobile phones, kitchen, home theater, smart home and more. They do an excellent job displaying the technologies and giving you a chance to try what theyre selling.My biggest beef with Best Buy is the constant bombardment of sales people while youre shopping. For me personally this will just chase me out of the store. Sometimes its nice to just look in peace.Of course, being in the strip this location is insanely busy. I would not recommend coming here weekends during the day. Not worth it.Best buy is a great business and i think theyve done a great job adapting their stores to todays technology needs.

Steven Oney was GREAT. He installed our stereo on the 2005 PILOT; he got time to explained to me how the new stereo functions.Thank you so much Steve for your hard work.Best Buy at the Strip, Canton Ohio.

The young gentleman who helped us was very knowledgeable and didnt pressure into buying anything we didnt want helped us pick out our next TV

This place is a joke. They need to Update their automated system. I have called 3 times to get through to geek squad, and all 3 times I got nowhere. It wouldnt put anyone on the phone, and wasnt accepting my answer for the automated response. When I finally called back a forth time and clicked another option I got a lady after 10 minutes who was rude, and transferred me to geek squad where they hung up. When I looked up geek squads number to call directly the phone just rang and rang. Totally unprofessional! It is safe to say that I will be taking my business elsewhere!

I was occasionally asked if I need help but the staff were not pushy when I refused, which I really appreciate. They had everything I wanted to see and more on display and available. Perfect experience! Losing a star because the floor model fridges were almost all broken. That makes me nervous to order one.

This is the second time Ive been to this location. For about ten minutes I went in with my fiancé to look for Samsung wireless earbuds. From the time we walked in until the time we left we werent greeted, asked if we needed any assistance, or was even acknowledged. To be fair the store had some people in the store, but ut wasnt terribly busy. My suggestion is that these associates learn to better serve customers and gain a more upfront and personal introduction to their location. I wont be visiting there again. Highly dissatisfied as other Best Buy locations have excellent service. This location does not. Travel the extra 15-20 minutes and go to a store thats interested in helping you. Have a good day everyone.

I spend a lot of money here so I guess its a good place.

Had a little trouble with an iPad. There was two young men and both were very friendly and made conversation. Fixed my iPad. A very pleasant experience.

You can find pretty much any electronic device you are looking for here.

Fantasic sales experience. Thanks Cody. Informative, friendly, and efficient. Cant wait for delivery!

I love best buy, but some of the sales people pretend to know more than they actually do.

Never a bad experience at this store whenever I have to stop by for a random piece of tech!

This place is great! Every time I go it is enjoyable. The staff are always helpful and friendly. I made a big purchase knowing that it might not be exactly what I needed and in the end I did need to return it. But throughout the whole thing Logan, the associate taking care of me, and the other staff where completely awesome. They were very friendly, helpful and professional. It was perfect! Thank you everyone!

I took items in for exchange. Alexandria Cline gave me excellent service. Everything was handled very professionally. Shes an asset to the company.

The Geek Squad is outstanding! This was the first time I have ever used them and the experience was WOW! They are very knowledgeable and take time to explain things for you to understand with great recommendations for future plans with technology. I highly recommend checking them out.

Amazing service! I went in looking for a reliable laptop for school and left very satisfied. Kae’Ron was extremely helpful! Make sure to ask for him!

I mean hey its best buy. This particular one always has friendly workers whenever I go in for a new product, the employees are nice and eager to help you with what youre trying to find most of the time they have the things you want in stock and if they dont they help you find it online. One of my favorite best buys to shop at

Great store. Love going to this location. Way better then Montrose Copley location! Associates could be more customer aware instead of being on their cell phones cough Microsoft shirt guy hiding in TV section cough.

The rep at the Samsung table, Nick, was amazing. He was pleasant and extremely knowledgeable

It was a bit of a chore to get what i needed accomplished and i still didnt leave with anything remotely close to what i wanted, but because of Verizon and Best Buy, i had to go with an iPad instead of the Samsung S7+ 5G that I had my heart set on. All that aside, Noah, a team member who, unluckily, got mebin the line of checkouts made the whole experience, approximately 1 1/2 hours, completely tolerable! He was very knowledgeable, was quick to get manager approval to discount my pirchase due to the longevity of the event, and seemed genuinely concerned that I leave happy... give that young man a raise...

Gotta say I am somewhat frustrated with the DVD Movie selections these days. My cousin and I would make a special trip to get the newest movies for our collection. I know you can rent and watch streaming but that is not the same as deciding to watch a favorite movie when I can go to my collection and select my own movie.

So we used the geek squad to fix a tablet that I bought at Best Buy. The best customer service ever and they were completely respectful. Made my sons day and saved his account. You made and Autistic kid jump up and down so happy. Thank you geek squad. Everyone was so good to us.

Very helpful! Andrew S. really helped us decide our TV. He gave us pros and cons and was very knowledgable.

I had the best experience with BB’s curbside pickup. It was the quickest and easiest thing I’ve ever done (while purchasing electronics) and quite frankly I was surprised! The experience was made even better by the gentleman that met me at the curbside, he was so polite and helpful!

Like an adult toy store if I had a million dollars Id be in there All day long wish the staff would be a little more knowledgeable keep the staff in their dept its understandable to helped. Best thing to do is say in dont work in this dept let me find some that can give you the correct. Info Im always on the more and dont have time to go back and return.

This used to be a topnotch store, it looked like a going out of business sale yesterday. Empty shelves, seemingly skeleton staff, just a weird vibe. Best Buy, whats going on with you?!

They are always so helpful! They were able to tell me how many pictures would fit on all of my new flash drives! I highly recommend visiting them for all your electronic needs.

In and out. Got what I needed. Sales rep was superb.

The staff was pleasantly helpful an overall good experience.

My boyfriends Josh and I got a stereo installed in our car. Steve did an excellent job and was even done an hour and a half early.

Very helpful sales people. The Geek Squad is knowledgeable, and really nice. The waiting list to get service though is awful. That is not the fault of the employees they have, but maybe BB needs to raise wages and work on hiring more people.

We interested in purchasing a printer, but no one asked if we needed help. We purchased the item online from Amazon.

My daughter and I had a great experience here buying her a new laptop for school. They were very helpful and helped us make the right decision.

Went to geek squad without appt. They were able to take me in right away. Guy was very knowledgeable.

Beware of this company there cycling the drain and they know it. There small parts business are extremely overpriced, and they will try to confuse you with complicated tech talk. I installed optical audio cables on two different tvs, one I purchased at Best Buy for 80.00 dollars another on from somewhere else for 20 dollars, but they would have been glad to do it for 130. dollars a hour plus 80 dollars for parts.

Not only could I not find assistance, i had 3 sales reps walk past me all helping the same customer and not one offered to help anyone else. The product i was looking for said it was in stock and wasnt. Then the person who was trying to help me went off to help someone else with something before finishing helping me... When he finally came back he said its not in the back so he didnt know why it said there was one in stock but i could order it online. It was $80 new in store. Refurbished online was $120 and new was $180....

Best Buy stocks so much of your electronic needs. If something isnt right, exchanging is pretty easy. Always friendly.

Layout is amazing. Customer service is fantastic. I went for a game and was ecstatic that they had one in stock! Will definitely visit again!

The salesman was extremely knowledgeable and helped me make a purchase

Worked with Hannah in phones and had a great experience..She is very knowledgeable, friendly and fast..She was only person there at opening and did a great job..Would work with her again anytime.

Had the appliance in stock. Fairly quick delivery scheduled. Ariana was very helpful.

Great if you need to grab a cable or part for your tech

Super friendly and helpful staff, good prices, and lots of cool tech to pick from

The best deals are actually at Top Tech Electronics

I had to put this one up cuz Noah went above and beyond for me. He was the guy at the pick up desk when I showed up and when we found out that an item on my order wasnt dispatched correctly, he had it cancelled and another one in my hand in no time. I have to give props when someone earns them.

Very efficient and friendly placed an order drove over there had it within an hour

Great service. The man who was working in phones was alone, the department was packed and he handled it all so well and with great patience.

Everyone who has HELPED US has been very nice and most importantly knowledgeable! Walked in looking for what we had googled and found out we needed something different. The recommendation will do more and is far superior to what we were looking to buy. Kudos to Best Buy for employing knowledgeable staff. The only reason for 4 stars is because one of the staff was rude as he walked by.

Its my safe place. Some like long walks in the beach, I like long walks through the isles of best buy

Knowledgeable staff. good shopping experience.

Computer tech James Gides was exceptionally helpful, knowledgeable & kind in answering all my questions.

Went in to talk about a new phone which I hate doing, young man there Santos, was extremely helpful.

Very good stopped at best buy to see if price match with sam told they will. Am purchasing best buy because of salespersonKnowledge.

Its best buy... if you dont know then well thats kind of weird

Great selection and very friendly and polite staff. Also very knowledgeable and helpful.

Very beautiful people there and help you in any aspect we purchased 3 new office computers and helped us very well!!

Ignored by several employees while trying to purchase a new phone up until after 7 so they could say they are closed and cant give me the time needed to help. Very disgruntled this was one of my favorite stores. Ill purchase electronics elsewhere and give someone else 700+ for a phone. Your loss best buy, dont hire little punk kids.....

Got everything I needed. Jacob was very helpful, and knowledgeable. I went to the store on the strip.

James Gides of the geek squad was very helpful today in taking care of my surface pro. He was very knowledgeable and went out of his way to assist me. Great guy. 👍

Always find what I need at this location.

Easy to find things helpful staff

I was with my daughter. She was looking for a couple of things. There were two young men that were helping us. They were knowledgeable in every department that we went to and we went to about five different departments The one young man in particular seemed to know just about everything I was very impressed we got a lot of information on things that she was wanting to get for later would I go back absolutely !!!!

Quick turnaround. Found what I was looking for.

Bought a new Samsung cellphone here, young blonde haired lady was very helpful and super nice.

The people there are super friendly. We walked around for a while and got help from some of the employees when we were looking for something that wasnt on the shelf. The clerk was very patient while we talked about getting a warranty for our item or not. They also require masks and have hand sanitizer everywhere and wipe everything down to keep stuff clean during the pandemic. Very nice place! Its always fun visiting there and I plan to go again the the future. Would recommend to anybody.

Got some apple headphones nice people to help me.

Nice serve. Fast shipping

Always great. They have everything or they order it, and their service is fast and efficient

The employee at best buy was very helpful, and everything that I needed to know.

Way overpriced for the service. Not to mention, a week after your purchase, when Geek squad finally gets around to setting up your new computer, you realize that you didnt even get what you told them you wanted, and they want you to come in for a third time so they can ring up the 365 subscription they should have included in the first place.

Great place lots of stock

Terrific help great deals

I can no longer just call the store to see if anythings there or ask questions about computers or what not. Its really changed they do not accept phone calls anymore. That is very very very odd customer service.

Called for info on a electronic item, held for 40 minutes like a dummy🤬 no one is that busy, geeks!

For a retail store during this current climate, Best Buy has done a great job of providing thoughtful customer service without being overbearing. Fair prices and decent sales, still a good selection of products (even on Christmas Eve). Theyve earned my business. 👍

Way too many employees with a whole lot of nothing to do. I understand the concept of having enough people to accommodate the customers, but when theres next to no customers and one, which was me, walking around aimlessly, shouldnt have to approach employees huddled, for help

Went there for external DVD drive for our laptop. In stock and very reasonably priced.

Love best buy but can never get anybody or find anyone to help you

The store is very nice. It looks recently updated. Unfortunately, only 3 stars because the floor associates were not very helpful at all (at least in the cell phone department).

Very busy- good location, but still got help from kind employees.

Great prices good knowledgeable service