The staff is always easy to talk to and very knowledgeable. We love coming in and having a laugh with the staff while shopping. Biggest selection and nicest staff.
I adore the helpful staff here. 100% best place to go! Theyre committed to making sure you get exactly what you want. The employee Angel was exceptionally helpful & helped my husband with recommendations, and extensive knowledge of the products. I love this shop! Its so clean inside and a really comfortable shopping experience, when it could potentially be awkward if the staff sucked. Cannot recommend this location enough.
I have never had a bad experience and the staff is always helpful.
My mask popped and upon entering the store, I saw they had them available on the table (blocking the front door) and I assumed they were for the taking but was willing to pay if needed. After sanitizing my hands and reaching for one of the mask, a lady screamed from the counter “Don’t touch them!”. I waited patiently as the seemingly frustrated Caucasian lady approached me. She then told me the mask were only for employees. I left the store & purchased a mask nearby. I entered the store again and was not greeted, just stared at by the staff. While shopping I noticed that every Caucasian person who entered the store was not only offered a mask but greeted in a friendly professional manner (while two minorities walked in and was given the same treatment I received). I then went to the counter with almost $300 worth of merchandise and another Caucasian woman refused to take cash stating purchases over $100 should be on a card. I left the store feeling confused and discriminated against. If you are a minority, DO NOT SHOP HERE. THEY DO NOT VALUE OUR BUSINESS!
Angel helped me find something that worked for me (womanizer and something else) and gave me a run down on different products. Great customer service 👏
They dont care about personal rights or religious freedoms. They require all customers wear a mask even though the governor said thIs goes against our rights and cannot be mandated by any authority in the state. I would never spend my money at a place that doesnt respect individuals rights or freedoms.
Wow.. Where to start..... Came along with my friend who is about 170 lbs and was nervous about finding something cute to wear so i tagged along. When coming out of the dressing room an older employee with long blonde hair told her good luck fitting into that xl your going to need a 1x. (She just previously tried on the 1x that was to big). Which off the bat made on shopping experience no fun at all. So rude i could not believe it. Worst sex shop in charleston.
They are very friendly and eager to help but at the same time I spent $200 on an item that doesn’t work and they refused to help. I understand sanity reason but customer satisfaction is definitely missing.
Awesome selection of dance outfits! Love the wide range of options to choose from. Friendly, professional, and very helpful staff who work there. They don’t harass or hover over you while you shop. Only thing that I don’t like is the fact that they don’t have hardly any shoes to choose from. The prices are a bit pricey but it beats having to order it online, pay for shipping, and then having to wait on it. Other than those two things this place is amazing!!
They did ID which is law. But we’re very courteous about it. Then said let us know if you need help. It was a very relaxed atmosphere. When I did need help they were professional and extremely helpful without judgement.I have a will go back.
Super nice and helpful staff! Large selection of lingerie and toys
I went in here with one of my friends who is 21 and the service is amazing, but I didn’t buy anything because I was afraid of the age restrictions. I would also like to know if you guys are allowed to sell to 17 year olds?
By bf hates when i shop here because i spend to much money
Think its ridiculous that I cant go in without id! Im clearly 45 but guess Ill just have to go to the other stores like BadKitty
So it was my first time going in here and the place was bigger than expected. There was a variety of things to toys, outfits, dvds, accessories, and the list goes on. The service was pretty good, they really do help you especially if you’re new to new to this kind of stuff. Rachel was able to answer my questions and her service really made it an awesome and easy experience.
This was my first time in this store. I ask for help and Ashely help me. She answer my questions and very help. Also she was very nice . Thank you Ashely for helping me .
Went here for my boyfriends and my anniversary, from the time we walked through the door til the time we left SIX employees asked if we were finding everything okay and if we need help.. Each time we said yes were finding everything fine no we dont need help but they just kept coming back to us, how are we supposed to have a good time and have our privacy like that?? We wont be coming back because of it. Made us also feel like they thought we were trying to steal things.
I would’ve given more stars if we weren’t being followed around. Like the store is huge and we couldn’t shop in peace. Some staff were helpful. The girls at the front ringing us up had little attitudes. Also, ALL SALES ARE FINAL. They don’t tell you that before you purchase the stuff. I like how big the store is and the location.
The staff was very helpful. It is very comfortable. I hate going into these types of stores. They have a huge variety. Their prices are a little high. They where out of a lot of things. But I think we caught them on an inbetween shipment day. I will definitely be going back.
Ashley is amazing. She was so helpful and down to earth. I love how honest she is about the policies and merchandise.
I just went there for the first time last night. I was very impressed with their selection and the staff last night was amazing. They are priced higher than other stores but I thought it would be worth it considering to good atmosphere and the huge selection.I purchased an item (for around $70) for its appearance and function. When I got home and opened the box I realized the item I bought was poorly constructed and frayed. I was so disappointed so I called the store as soon as I got home and told them about it. The staff said they would exchange it with no problem. When I went to exchange it today, the manager that was there was the opposite of helpful. She looked at the item and was content with it being the way it was. She told me it wouldnt affect the function of the product and told me that she didnt think it looked that bad.I had every intention on making this store my go to for all my needs but no more. If you know exactly what youre looking for and are already familiar with the quality of the product you are purchasing, this is the store for you. I would strongly advise against going out on a limb and purchasing something from this store. The staff are only helpful up to the point of purchase. After that youre on your own.
I just left the store and have to say, it was a fantastic experience. Going in alone to purchase items for myself and my girlfriend, and felt awkward. Tony immediately approached me helped me feel comfortable and guided me around. She made awesome suggestion and I left feeling knowledgeable and highly satisfied.
Went in there on a Saturday to return my 3rd defective device from this exact location. I was greeted by a worker that I believe was just trying to help who then put me in contact with the manager. The snotty manager then proceeds to tell me that they have a no exchange policy and that we would have to contact the company. I then explain to her that this was the 3rd defective device I’d gotten from them. She then basically calls me a liar and says that I’m the first person that has ever complained about a defective device and that she’d been there for 5 years. Not only is this a complete lie but she was snotty the entire time. I then ask her what they were selling there and if they were brand new or factory closeout stuff. She then says this exactly “well, these products are new to us.” SERIOUSLY!!! This place will sell you crappy, cheap, and broken devices and then they’ll never honor their return policy. TRUST ME!! You are better off shopping somewhere that will actually honor their return policy
The people here are the nicest and are very informative. Also the staff is helpful and willing to answer any questions. I had an amazing experience and will be back again for more!
Awesome experience! Came in because my all time favorite bullet quit working. Neither my husband nor I couldnt remember the manufacture of my beloved bullet and Had searched high and low. We had almost given up but Start we try one more place. We went into Guilty Pleasures, a worker name Samantha came and asked me if she could help us. I explained my situation and told her about my beloved pinky with very little detail. All i knew about her was she was pink and she was fast. Samantha said follow me.... SHE FOUND PINKYS SISTER... The rest is history. Im home now and happy! Definitely recommend. Ask for Samantha!
Literally a Toy Store for adults, one of the largest such stores in the country, this is the FAO Schwartz of the naughty world. Having the opportunity to touch, feel and interact with the products before purchasing is their biggest upside. Being a professional in this industry, this type of access is priceless. Although their markup is staggering, its not out of line with most other adult novelty retailers. Perhaps the biggest downside, in my opinion, is that being younger(28), every time I visit, the employees breath down my neck thinking I intend to shoplift. On more than one occasion this has caused me to take my business elsewhere. All in all an excellent store, unrivaled inventory and a must see for anyone with a kinky streak.
I visited the store with my girlfriend recently, looking for bikini options. While looking through the items, and older male employee with white hair came up to my girlfriend, looked her up and down, crossed his arms, and proceeded to compliment her body, saying how curvy it was. After two or three more comments, she asked him to stop commenting on her body. He said, but I like it, and then said that he would stop. He looked up her up and down once more and moved on. We lost the appetite for shopping and left after this encounter.I can understand that being complimentary might give customers confidence to buy, but it seemed to me that he was more interested in having a look than being helpful.This is one of the better shops in Charleston, but we are turned off from this experience.
I’ve shopped here for as long as I have been able to, Ive always enjoyed the product selection and friendly staff. Though after my most recent visit I’m sorry to say I won’t be spending any more money here.Late Tuesday night I spent about 30 minutes in the store browsing, even purchasing several items, in the rush of it all my friend misplaced her cell phone. Hoping we’d just dropped it we searched the store, one employee even helping us at times. Not before another employee stated that they can’t review security footage till the following day. But when I arrived at the store the following morning with a sheriff deputy to retrieve footage, I was given attitude and blatant unconcern for the missing property. Along with their cameras being unable to view/clearly capture the person who took it, how convenient, right?Nonetheless, insurance is a blessing, and guilty pleasures is not.
Couldnt even walk around there without being followed around like we were gonna steal something. Couldnt feel more harrassed, and couldnt shop and look around in peace. Shame on that staff makes me not wanna come back.
Rachel was very helpful and answered many of our questions we had when we were looking around. Very wide variety.
I was immediately greeted by a wonderfully kind staff that were keen to my bashfulness and gave me space and patience. Wonderful atmosphere with a huge variety of merchandise and a terrific staff.
Cool spot couldn’t find anything to bring home but the staff was friendly and ready to help.
Overall great experience! Staff was very attentive and helpful. Selection was amazing.
The best variety of merchandise Ive seen. Knowledgeable staff that will help you with any questions you may have
We drive 2 plus hours to visit this store. We love it!
I love these guys literally so helpful !!! Dancers shop here!!!
HUGE selection with friendly staff willing to help answer any questions you may have.
I love this store its very classy and the staff is awesome.
Sorry someone can help me I need some shopping in the store but they would accept the identification of any country. Thank you
Love the professionalism. Excellent selection of all products
No better place to go to spend my tax return! Working towards a bigger one for next year ;-)
Great variety, excellent staff cant wait to go back on pay day!!!
Good selection for all my needs!
Large variety of products. Employees have knowledge about their products.
Very helpful staff with knowledge of products. Only thing that is bad is parking can get hectic.
It was nice to go there.
If your black they follow you around the whole time.
Prices very high and they card everone who walks in. at 53 its obvious im not a kid
Professional and knowledge staff, great selection!
Had just what I needed
Sexy fun adult store
Awful service. Followed us through the whole store. Very unprofessional and did not ask if we needed help.
Loved the variety and selection.
Great store!
Im just in live with this shop
Love the shop
FOUND!