Went here to purchase a stihl edger, they were one of the few locations that did have stock, Peter and another staff member were excellent .its what customer service is all about here... Explained everything there was to know about the unit and setting it up.After using it the 1st time, seems to do the job well. Just takes a little getting used to it.Being a retired contractor they carry some major brands of a lot of different equipment.

Very large stock...varying prices and quality. Immediate check-out in store. Help loading is available always. Love it!

Allen in the service/ repair area did a fabulous job. It was nice to meet someone as knowledgeable as him in regards to helping me set up everything needed for my pressure washing company. He could have easily let me buy the more expensive equipment but after listening to what I planned to do, he saved me $500 total and upgraded other parts involved. Anyone else would of pushed to up sale on things I didn’t need but was honest and help me avoid future mistakes / repairs to expect.He needs a raise or get commission like the sales people for he is doing all the teal work and not reaping the rewards of his hard work and knowledge.

Specious, clean, organized and service was terrific young lady at the til went above and beyond to help my every need.

Always have what I need. Good quality and selection.

Great location with a very helpful and friendly staff.Unlike many stores the people, at this location at least, treat you like theyre genuinely glad to see you and help you find what youre looking for.The only problem is I just went in for casters for a mobile lumber rack and ended up buying half the store it felt like due to all the good deals. 😅

My husband needed steel toe boots. Found them quickly, and happy with the price. Will continue to buy his boots there.

This store is always clean and very easy to navigate. Assistance is readily available to help. I enjoy shopping there!

Great customer service & a lot variety on Tools

Ordering was fast and easy with the product I wanted. The member club is definitely worth the money with the discounts and free shipping.

Helpful staff. Great store.

Its a good place for tools that home Depot or Lowes doesnt have

Great store, always have every thing I need for my business!!

When I need Milwaukee tools or other quality equipment or tools; I always head to Northern Tool, North Ft Myers. Their store associates, are always ready to help whenever necessary. I also like the 10% veterans discount.

Only complaint is they have to order a lot these days they dont keep a stock on things they should. Other than that clean friendly and cool place to roam for a while a find cools tools and gadgets....

This is a fun store. They have a great variety of mostly industrial-type merchandise. Good prices too

Good clean store with helpful staff. No one sales person is going to have the detailed knowledge on everything in that store but they are all helpful and friendly. This is a go to spot for anything needed in the garage!

Awesome staff they have knowledge of the items you need

Love the quality of these tools for the price!! Klutch makes excellent sockets and swivels at PHENOMENAL prices.

Huge variety of products with excellent quality. Friendly staff. Fast service.

Easy to order an anvil, which I have always wanted. Easy user freliendly web site.

The North Fort Myers store looses most of my online orders.

Very nice people work there they help me find what I need it right away saved me time

Good price good service

Got to check out counter with 4 shirts that stated 2for $10 on shelf with different colors and sizes. At checkout I was charged $10 to $7 each. BIG Sign says 2 for $10. She stated that they were different price for different levels on the shelf. POOR Business practice and customer service. Do not recommend this store for help or correct prices.

Awesome products and service, great competitive prices.

Clean. Good prices. 8 people in line & 1 register open...😒

Great store. I love to shop here.

Always good to deal with, good prices and availability. Had a warranty issue with an item and it was handled with no problems.

Its great to have a Northern Tool and Equipment store within a short distance.

Sometimes you have to visit this store just for some things that you cant find anywhere else.The service is not the greatest because of the lack of training but the ladys working there are happy to help you to the best of their abilities or to theirs knowledge. No price match with HD so you have to visit the other stores also. Very rarely have a sale to a item that is need it. Maybe I will visit again.This time I bought 2 mole traps.Good price and the only store on a 30 miles radius that had it.

Excellent service! Sales staff was very helpful. Gave me the on line price of tool box I purchased. Which, was a $76.00 reduction on the price. On top of that...I also received a 10% discount for being a veteran. Very pleased, to say the least!

Love this place, have to stay away ..So MANY Toys ..opps I mean Tools.

No Complaints - friendly and helpful staff

Shopping at Northern tool is easy and they do a great job with their sale prices.

They sell actual brands. Not Chinese junk. Impressed.

Always helpful people at this store

The company is just fantastic bought a weedeater not too long ago.take it back to their parts and service department 10 minutes later with my weed eater repair how great is that fantastic service department thank you very much

Order the switch for air compressor on Saturday when they said it was in on Sunday went to pick it up they couldnt find it I didnt have the number had to go all the way back home. The number went back picked it up brought her home and it was already used in Burnout had to go back and get another one

Everyone wants to help and they dont feel they are too busy to help you.

Found what I needed

Always been helpful

Visited today Sat Jan 19th and the two girls were tremendously helpful. I wish I got their names. I believe one was a bit older then the other (still young lady) but she helped me exchange tanks and gave me information that was so valuable to the hob my husband was doing. With the work he does I live in these types of stores but somehow - probably because not in Cape Coral- have not tried Northern. Well because of the customer service and knowledge I will drive a little out if the Cape and this is our new store. Thank you girls!!

Always have had a good shopping experience.

Always helpful and pretty much have what your looking for

Clean and organized. Had everything I needed and more.

Was thoroughly unimpressed by the store. Zero customer service. Went intending to purchase a welder, welding helmets and consumables. Saw no bargains. Would be a fun place for a ten minute shopping spree. Walked out with my wallet intact. Two 🌟 🌟 rating because Im in a good mood!

Ok

Good store, good service.

Great experience representatives help me out immediately as soon as I walk through the door they guided me to exactly what I wanted to buy the process was pretty smooth. I can honestly highly recommended store knowledgeable people helpful representatives great environment they have definitely earned my business from now on thank you northern

Bought thousands of dollars in products over the last 20 years, never returned anything. Bought a $2000 Honda generator inverter last week with cash. Took it back, 140 miles round trip because the fuel economy was poor and was making a popping sound while running. Kenneth the manager told me We normally dont take these back once they have had gas or oil in them yet, he told me when I bought it 3 days earlier It has 3 year warranty. He was upset I was returning it, so I said, I will buy the other generator inverter as long as it gets better economy than just a plain gas model. He snapped and said in a malicious way, IM NOT SELLING YOU ANOTHER GENERATOR! I thought, well I will never buy anything here again since this is what you have to go through in a legitimate return. Very unprofessional. However, Jason was the one who said he would take it back since it had only been 3 days. To me, it shouldnt matter if its been 2 years 11 months and 30 days. Is it a 3 year warranty or not? Misleading

My husband gets worried when I come here because they have great stuff. Today was his turn for great deals. Go by often and get on their mailing list. People who work there truly know their business and products, and are very friendly and helpful.

Always treated good here

Very helpful staff, even if they didnt have the item I need.

Just so happens an item I needed went in sale fir Black Friday. Bonus

First off it would not let me check out using the payment method of My choice.Now I look at my order and a 39.99 item is on the order I did not pick.

Always a great place to shop everyone is very helpful

Very friendly to use and great pricing

Didnt have enough hydraulic fittings😞

I ran into trouble attempting to acquire a light duty trailer tire and rim and bam...they had it stocked and ready. Brittney was incredible. Purchased and changed flat before getting towed off the bridge. NOBODY else could help on a Saturday. I got peoples here.

Needed bolts for my Honda lawnmower. I called to order them and was told they preferred not to put in orders over the phone and that I could stop in at my convenience to place the order. Drove 30 minutes to get out there, and was informed by a sales associate I would need to return Monday as there is no-one there capable of putting in the order for me.

IN & OUT ...FAST SERVICE 🤙

Nice people very helpful!!

Just spent 2k here to have a manager be completely rude talking a phone call in the middle of our conversation and being about the worst you can be to someone. While im being as nice but as thorough as possible. DO NOT COME TO THIS STORE

Good general merchandise, hardware shop. They have odd ball hard to find items, price is very reasonable. They send out flyers and coupons on a regular basis.

Always top-notch!!! Had a need for a very specialized tool, and only they had it. The super helpful staff is always ready to answer your questions. They are my go-to when any automotive stores dont have what will finish the job.

Great place every thing u might need. Helpful staff. Great prices.

Very clean and organized store good customer service

They have a lot of good quality tools you just have to watch prices. Some seemed a little over priced compared to other retailers. But really nice they have just about anything youll need in one place!

Best management I have ever seen in retail! They will match or beat the competitors price and really seem to care about service.... a real time warp to old school professionalism; bravo!

Great selection of hard to find parts/tools. Wait is usually long but this is sometimes the only place in town where you can find the right part/tool for the job. Staff is helpful once they can get to you.

Very good service. I called to verify they had an item shown on their Web site. Very friendly person on the phone for that request. Store was well organized and I was able to find the item without assistance. Checkout was completed quickly and accurately.

The woman behind the register I believe her name was Sue was very helpful and finding someone to help me load an item that I purchased in the North Fort Myers store.

Well stocked, very clean were u can find items. Employees very helpful and knowledgeable

Good tools...order on line and SAVE money.Free shipping to store, on items THEY dont stock, but can get. Just pick up when THEY come in....

Found the items I needed with little to no trouble. The store seem well stocked and the employees were friendly enough.

If you ever buy something here PAY CREDIT!! This people will not return any cash over 250,talking about sending me a check in the mail in 14 days. But wait theres more! Even if you return anything in a new never opened they will charge you 15% restocking fee. Now im stuck with a wrongly advertised underpowered compressor because im not leaving it there if theres no money, alot can happen in 15 days. I will make sure to educate and warn everyone i know so they are never in the same position i am. I liked shopping there because it was always empty but now i know the reason why.

Fully stocked shelves and employees asking me if they could help in any departments.

Do not order anything online from this company..items on back order forever very poor customer service.

Very well supplied. Pleasant store and very nice staff.

Best people to deal with. JORDAN helped me couple times..always a smile in the face and great attitude..

Not the cheapest but lots of tool type stuff. Returns are easy too.

Picked up my generator for hurricane season, Im alset now, this place has everything you can imagine.... nice and close to highway also easy to get in and out of, there the best

Very helpful staff. If you shop carefully, you can get a better deal than Harbor Freight and better quality.

Good place to shop. Affordable pirces great service. Allways someone to help you find what you are looking for

Great place workers had great manners and took care of me real well keep it up thanks

Great selection of tools. Bit pricey but it’s worth having it all there.

Great, customer service and they usually have the tool I need to get the job done right!

Good prices, helpful workers with a good attitude. Enjoy coming here

This is the best place from where you can buy tools and equipments, if you need more clarification you can skype me at blowsons

Excellent service and great deals. Make sure to check out the clearance rack!

Everyone is super friendly and very helpful

I was looking for a cover for a riding lawn mower, and they had exactly what I was needing. Very friendly staff and helpful.

Good store to find hard to find tools

Very courteous staff had us in and out with our generator within 10 minutes

Love going there. It is the place where my wife screams at me when I go.

Purchased a Remington 25cc 2cycle pole saw, used it one time in the middle of trimming a palm tree it stopped working, I went ba k to the N Ft Myers store. I was given the names of 4 service centers. When I called them I was told by all 4 centers that they do not dowarranty work for Northern. I went back toNorthern they said for $10.00 they would send the pole saw off for warranty work. I said no. I am not paying for warranty work when Ijust bought the saw yesterday. I will just stop buying from Northern. I am a contactor and I have purchased a lot of items over the 30 yrs. I have been in business, this being the worst warranty policy.

Great staff. Easy to work with.

Excellent service & knowledgeable staff.

Do not,repeat, do not take any tool in there for repair. They say they have a 30 day warranty, but when I took my chainsaw back within 10 days with the same problem, after having paid them $75 for the “repair” they say that those conditions did not exist at the time of the last repair. Now they want $100 to fix what they did not repair before. Total scam !!!!