Derrick was very professional and knowledgeable in all aspects of his job. Dave is an helpful and cordial manager. A great team that helped us transition in a timely and efficient manner.

I absolutely love Blake and Michael -the manager. They were able to correct my bill and get it lowered. They were very helpful and I had a great experience!!

Blake has gone above and beyond changing names on the account, upgrading devices, and helping with coordinating billing for my father after he lost his wife of 54 years (who took care of everything). This store is the best!! Customer service is priority and it shows!

Antwan and Dajuan have been wonderful working with me today. I was dreading setting up accounts and they made it as painless as possible! Thanks guys!

Dajuan spent an hour helping me change my service plan and TV plan. Professional and patient with all my questions. The whole store staff are very polite and helpful.

Steven was very helpful when I went in to upgrade my phone. He got us the best deal and explained everything about our bill. He even helped me pick out all the right accessories. Thank you AT&T for having expert staff!!

Ms.Launa, Mike and Dave offered us awesome service! First class service! They were very professional and patient! 🙏🏿

Wonderful service from Shannita and Dave upgrading our iPhones and plans to fit our new retirement lifestyle. Never remember purchasing a cell phone and it feeling so satisfying and free. Very grateful for their kindness!Thank you!!!

Customer service is great and their support makes it. Jason deserves a subway sandwich for his great help today thanks to all staff...

It was a wonderful experience. Anthony was super helpful with getting my phone situation worked out. He was also very patient and answered all of my questions! Will come to this location again!!

Ms.Shannita was so helpful with my switch over process.. She was very knowledgeable and sweet.. I love my new phone.. Go see the at&t team on McCain and ask for Shannita.

Alan Perez is the man. He was extremely helpful

My service with Antwan was excellent. He was able to get me set up with DIRECTV Stream and was super helpful.

Anthony helped us get situated with new phones today! He was super friendly and accommodating to us with our kids in the store! Highly recommend going to this store and seeing Anthony if you’re looking for some great deals!

I love this location. These people have mastered the art of customer service with a smile! A+++

The very best ATT employees, Roslyn n Antwan, would not go anywhere else!

I visited this location today In hopes of finding a plan for a business I work for. Although I did not find exactly what I was looking for, Dave & Dray were very helpful and did there absolute best in trying to find a perfect fit for our business. Thanks agian for doing such a great job guys. 👏

I had a great experience at the ATT store near McCain Mall NLR AR. The customer rep answered all of my questions, helped me through the upgrade/trade in process and helped me change to a better data package. Thank you!

Went to the store today for a quick number change and Antwan was a HUGE help.

Great experience getting my new phone. Roslyn is the woman to see at this location!

Antwan, exceeded customer service and guest satisfaction... Thx you Jesus and thx you Antwan for putting my phone back working order...

Antwan and Dajuan were great. Got me in and out quickly.

Lied to me several times. Salesman kept the charger & now I have a brand new DEAD phone thats supposed to work with with special watch to monitor heart & other issues. Cant afford ANOTHER cab ride...FOR A CHARGER!

The wait time was a little long. But once the employees came to assist the process went smooth. Érica W was training a new employee. She demonstrated great leadership and knowledge. She was very informative with us and found ways to help us save money. We have been with ATT for countless years, and we cant complain. We have always had exceptional service. I have travelled internationally various times and havent had issues either with service. Great team at ATT store in North Little Rock, AR Lakewood Village!

I love this store! Antwan and Roslyn were very helpful!

I received EXCELLENT CUSTOMER SERVICE. The entire staff was very helpful!!!!

Come see your local att come in see Dajuan he’ll get you right 🔥

I had order a tablet and new sims card sent to my home. The sims card that I received did work. The worker had to give me another one and my data connection worked fine.A happy camper!

Went there to show them a possible fraudulent bill...I waited...I wasnt there to buy a phone so I was ignored...too busy!! Hire

They have really good customer service. If you have a problem go check them out !

Good customer service...I was listening to one of 4he sales people work and was impressed

Plenty of sales representatives. They will offer you discounts that the company has on your account likes and what you use mostly they gave me a much better deal and it was cheaper for me.

RUSSELL, ANTWAN, and MIKE ARE ALL THE GOAT!!!! 🐐💪🏾Best Customer Service I’ve gotten in a long time!!!!!YAAAASSSSSSSSSSS!!!!!!!

Michael Sullivan was so kind tonight. I needed to get a SIM card for my son’s iPad. The store was closed already. Google said they closed at 9, but they really closed at 8. He so kindly let me in and understood how important it was for me to get my son’s iPad working. Best customer service ever!!!! There are not too many places or people out there that would go above and beyond like this anymore! Well worth the drive from Maumelle to North Little Rock! Will do it again!

She was very professional and that is a big plus att have improved service

My Mom and I visited the AT&T Lakewood store recently. The employee who helped us, Anthony Phillips, was outstanding- he demonstrated professionalism, knowledge, helpfulness and friendliness. Our experience was truly a pleasure!

One of the best locations i have ever been to.

Let me begin by saying I have been with AT&T since it was Southwestern Bell. I began my service at the Lakewood location. I have never received the level of poor customer service in all my many many years of being a customer. I have never been so embarrassed or appalled for a business as a consumer.My husband and I went in a week ago to upgrade some phones. Not realizing they were closing within a couple of hours, we were met with relatively no customers and a handful of employees that did not seem eager to assist. While we felt somewhat put off we understood and said we would be back. We went back Saturday, allowing for ample time to assist our needs. They were quite busy so we put our name on the list and waited the approximate hour they said it would be. Our introduction to the young lady that was to assist us started out poorly. She seemed more interested in fussing about her job to her coworker, in front of us, than assisting us. When she finally got it together to help us she basically acted like doing her job was not was she was intending to do. As I said we were there to upgrade some phones, 1 being an iPhone. Since I have had an iPhone they have always been able to transfer my data from one to the other. She basically told me I needed to buy extra cloud space, go home and back up my phone to the cloud and then come back. All while raising her voice and trying to talk over me as I would try to explain this has always been a service provided me. Another lady appeared, I assume, in an attempt to diffuse the situation. As I was trying to explain to her the reason for our trip to the store the young lady, again, talked over me as if I couldn’t explain what I needed. I literally had to ask that she be removed from the table we were at. The 2nd lady basically told us the same thing about buying more cloud space and going home. Fine, okay maybe this is what AT&T teaches their employees to say? Funny thing though, the young man from the previous week said he didn’t have enough time to transfer my data since they would be closing in less than 2 hours. At this point I just felt like we were not going to be assisted, simply asked where another AT&T main location was and left. We ended up going to the AT&T on Chenal at the Promenade, purchased 2 new iPhones with accessories and guess what happened?? That young lady did her job. She was pleasant, she explained everything to us, attempted to transfer my data (I have a lot of pics) and succeeded. She may have had to spend a bit of time with us, it may have been very annoying or could have cost her the commission on the next customer that walked in. But for every minute we were there she treated us with respect and never acted like we were a burden to her.AT&T y’all worry with some dumb and petty things, obviously customer service at your retail locations is not one of them. The manager of that location should be very embarrassed and if not, there lies the problem.Young people please understand this is your job. This is what you get paid to do. If you are not happy with your job please don’t be an embarrassment for the company you work for. Please don’t stick around and treat people with nasty and disrespectful behavior. They are there for the service and not the blunt of your dissatisfaction with your career choices.Signed,Loyal customer

Asked for help with my iPhone 12 Pro Max. I was told att could do nothing for me. Said I would have to call apple for help. Att would not help me. Apple did. Att support is terrible.

Shannita at the Lakewood Village store in NLR is very knowledgeable and helpful. I had a multifaceted issue and a lot of questions, and she was incredibly patient. She was able to clearly outline options and wanted to be sure I understood my options. I could t wait to give her a wonderful review!

This store has provided me with the best experience since moving to Little Rock, AR. My sales Consultant Dave E. On two occasions, has gone above and beyond to ensure I receive the best customer service. Recently I upgraded from a Note 8 to an iPhone 11 and wanted to make sure my IMO discount would be applied. Dave spent more than 45 minutes to research the necessary documentation to make sure I would receive my discount. His Manager also was very accommodating and patient with me. This in my field is called a 5 star visit. Dave is truly good at what he does and extremely patient. This will be the only location I frequent to take care of my AT&T errands. Thank you Dave!

I ordered accessories online for curbside pickup on Thursday, November 5, 2020. I waited in the area for an hour and a half but had to leave for a prior engagement. I got the notice to pick up my order about halfway home. I came back to pick it up on Friday, November 6 a few minutes before 8. I had checked online as the email said for current hours. Open til 9 - what it said. I checked in. No one came out - there were 2 other cars sitting beside and behind me at the time. I waited until about 10 after 8 when I moved over one parking spot to see the hours on the front door - closes at 8. There were people inside. When some came outside, I told them I was there for curbside pickup. The lady told me they were closed. I said that the website says 9 pm. She said they had put in an order months ago to have that changed. She also said that they had not gotten notice that someone was there for pickup by 8. I could come back “first thing in the morning and they’d probably bring it right out.” I’m not happy with this service. I have medical reasons for needing curbside and drove here from several miles away expecting the store to be open. Please correct the website or be open until the advertised time. It would also be good for the notice of check in to go straight to the proper folks. I am frustrated. I understand the lady was ready to go home, but she wasn’t overly helpful nor was she pleasant.Thank you for listening to me.

All the managers are wonderful. Except the time before one employee asked if I needed help. I told her that I need to see manager I had to pay my bill 😒and she treated me like a criminal!!! I will be filing a complaint against ATT with the Attorney Generals Office over this billing issue. Ive been a client of ATT for 20 yrs and its an error on your side..not mine about my bill.. you refuse to help.

Antwan was great. Knowledgeable and patient.

I was there for 3 hours!!!!! And still did not get what I came for. A very simple thing. Getting off my parents plan into my own and purchasing a phone. 3 hours and they weren’t able to get it done. Unreal. When it was time for them to get close to closing the person helping said I would have to come back tomorrow. Unreal! So disappointed in the service. The guy obviously just wanted to leave.

When walking up to the door an employee opened and held it for us to enter. He then immediately took care of us and got the right person for our specific need. The wait was not that long, we were in and out. I would recommend that anyone adding a phone to a pre-existing plan double check their bill. They tried to charge me for my previous single line plan plus an added multishare plan. I caught it before we left and the lady was very apologetic. Overall, great experience.

In the store I was unable to get the support I needed so Im going online to at&t.com, ty so much!!!

My grandmother came in around 8 and the store closes at 9. Why did the staff have such a terrible and dismissive attitude when it came to assisting her as if they were about to close and she would have to leave. A female employee gave her a help number and basically brushed her off. She was ignored and that is not what she pays for. Ill definitely be there the next trip, dont even worry.

Unhelpful. I was attempting to get i fo on returning a router. The only answer I got from the Manager was to call customer service.. Duh ...

Jason is a great salesperson...he was so good that if I had the money I would have gotten everything he was selling me.

Very helpful, Super quick helping get the best deal on an add on.

Not very friendly and condescending employees. Next time Ill have to wear clothes. Jk, about the clothes thing, they were condescending though to the people that came in after we did. Made me not want to stay in the store.

In and out in a jiffy...gotta love the cash accepting kiosk. Three mins and you back in biz. But there was one out of order so had to wait for about 30 seconds longer..lol.. jk it went smooth.

Service rep was very helpful today and was able to provide excellent service.

Mr. Allen exceeded my expectations! He was able to resolve a billing error that has lingered over 90 days. I know Mr. Allen has been hand picked and trained by the Cell Phone Gods personally. Mr. Allen professionalism and can do attitude change my views of AT&T. Hob well done Mr. Allen. Let it be known his professional and attention to details prompted me to change my mindset about cancelling my services with AT&T!!

The staff is amazing. Very helpful, not pushy with their sales and what i would describe as having great customer skills. I would like to say that I came in and left a valued customer!

Mitchell was amazing... I always have some kind of issue that makes everything difficult on my account and he really helped today and worked on getting it all fixed. Theyre always super helpful and go above and beyond and do whatever they can to help you with whatever youre trying to do.

Great people I went in and walked out the same day with what I wanted I’m satisfied with there business

I can’t begin to describe all the effort that Shannita Lewis has put in to correcting issues for me. I have had to make 4 trips to the ATT store to have her correct them. She has always greeted me with a smile under her mask and gotten to work. Most of my issues originated with porting over 4 phones from two Verizon accounts. The majority of issues were with the phones not porting over correctly which required a Verizon supervisor’s assistance. Ms. Lewis is the type of employee that every company desires.

Thanks to Michael, Kendal and Jason I got excellent service. They were able to correct a mistake Sams Club made and get me the correct phone on the spot. After receiving the run around for a week from the Att contractors at Sams, I went to the Att store and they immediately corrected someone elses mistake and poor service. Thank you!

Christian and Gary are SO HELPFUL! I came in today SICK of T-Maybe horrible service and not only did they give me the best customer service but knew every bit of information about what they can offer me. They helped me save so much money overall and upfront. Very professional and nice gentlemen! Glad to be back with AT&T!

My associate went out of her way to help me...She’s is one of the best employees at this store!Her name is Shannita

John Robert was very helpful & fixed my problem immediately! Customer Service was great! His manger Gary Allen assured I was taken care of! One satisfied cusyome!

Excellent customer service! I was able to get what I wanted and got a great deal beyond what I expected. Highly recommend this store.

This AT&T is the best by a long shot, I bought a I phone 11 pro last week from Jon for my wife and I bought a I phone 11 pro max today from Dray. Two different people two great experiences, I never feel forced to buy anything and my questions are always answered. This will be my main store from now on!and I bought a I pad from here also from Dray a few months ago and service was exceptional that day too. I hope the owner/manager notices his hard work and ability to drive costumers back! MVP FOR DRAY!!!

I have had a major problem with my wireless account for 4 days. On the phone each day for hours to no avail. Came to the Lakewood Village Store in North Little Rock, AR. The two geniuss in the store (Rep. Christian & Manager Gary) would not leave (after closing hours) until my problem was resolved. Thank You Thank You Thank You !!!

Best Experience at this AT&T location.

Customer rep Paul Bondoc was very patient with me in helping my twins get the phones they both wanted for their birthday! He also helped me resolve a issue with my bill! He showed excellent customer service skills and we would ask for him the next time we are shopping in store!

Great customer service

Steve McAfee and Gary are very knowledgeable on phones and services the company provides. Very friendly and polite. Would recommend if needing assistance.

This location is so inconsistent. I’ve had a few good experiences there but most of the time I leave frustrated. I want to use this location because it is nearby but I have to remind myself not to expect too much. Tonight the store was clearly understaffed. It appeared there were 3 people to work the entire store and one of them left about 5 minutes after I arrived. That left 2 people to work the store. One of those appeared to be tied up with a customer. The other employee then was left to stand at the front door and take names of people arriving who needed help. When I arrived I told the employee ( the one who left 5 minutes later) I had a question about a possible upgrade. I just wanted a question answered. It probably would not have taken more than 2 to 3 minutes for that employee at the door to answer my question. However I was told someone would be with me. There were 4 people in front of me. I soon realized there was basically one employee actually providing customer service and the others waiting in front of me were clearly frustrated as well. It then became apparent I could be waiting an hour or more to have a single question answered. So, I left. How hard would it have been for the employee who checked me in to tell me they were short staffed and that there were 4 people in front of me so I might be waiting for a while? That would have been basic “good customer service”. In general my experience has been most of the employees at this location are lacking in the area of customer service. If you have to go to this store be prepared for a long wait and don’t expect too much from the staff.

Antwan went above and beyond.

Roslyn went above and beyond to help me today. I went in the store for one thing and she pointed out some better options for me. I do not think that she would have been able to help me the Where are you she did if she did not care about the customers. So for her help today I will come back to this store and this store only because of her. She is a great associate that loves her job thank you Roslyn

Very professional staff and all my questions were answered. Had me up and going in no time.

On my recent visit to the Lakewood Village Store in NLR, I received top notch service. Derrick was very helpful and took the time to correct all my issues.

Dave was great! Very patient and knowledgeable. Great experience.

Paul helped me out and was able to answer my questions to my satisfaction. He was very patient. He helped me get set up with ATT TV and also ensured I was fully working before I left the store. Would definitely recommend him to my friends and family!

Christian and Gary did a great job helping me with getting a new phone and new discounts. We really appreciate it... Awesome service.

🅰️1️⃣Service

Mitch at the Lakewood store was tremendous! He was able to get me a new phone and I cannot say enough good things about his professionalism! Great customer service. Thank you, Mitch

Bryant Rochelle and Gary Allen are both working on this morning ticket yes they both did a marvelous job they both need a raise natter AT&T needs more people like them

Amen to real customer care! Get away from other carriers! I just threw in the towel on Tmobile after 12 years. Best choice I have made in a long Narcissistic relationship with Tmobile. May they turn purple holding their breath for me or my company to use them ever! (Sprint color yellow mixed with Tmobile pink=purple) sidebar joke

My first time coming to the North Little Rock At&t store was very exceptional. I had a few issues and Brent addressed my concerns and issues swiftly and professionally. He was very patient, helpful, and informative. And he helped me save money. Ask to see Brent at the north location.

Amazing experience!!!! Shannita and Gary were so friendly and helpful. For any other services I will definitely be back to shop with them. Go check them out! 🤗

The sales person I had was very rude and condescending throughout the entire time I dealt with her. I left with an upgraded phone, but I also left very aggravated that I had to deal with such rudeness. Do they not realize that without customers they have no job? Oh, wait! Did I mention that she angrily told me they shouldn’t even be open to the public and that they should only be offering curbside service.Ahhhhh ... there it is. You don’t really want to be here, do you?I hope I don’t ever have to go back there!

Lafondray Williams and Gary Allen are a blessing to AT&T. They made sure I didnt lose my info from my old phone to my new phone.

Roslin was amazing!!!

Went there to trade in my note 8 for the note 20 ultra. I pre-ordered the phone, at least I thought I did. When the phone was released on August 21st, it never showed up...August 22nd, no phone. I called the store and was told I needed to call 611, I called 611 and was told I needed to call the store, I called back to the store and was told I had to come in to discuss my issue. I drove 50 miles (one way) only to find the guy NEVER ORDERED the phone. I will never use this location again and encourage others not to as well!!

Paul was awesome! I really appreciated his patience. Thank you for helping me get set up with my service!

My sales rep John Robert was awesome. Really polite. Sold me my I phone 11 pro. I like how he did not push the sale on me, he just helped with anything I need and took his time to explain everything I asked.

Shannita I had to come all the way 2 AR to receive the Best Customer Service. She was patient and very helpful. She was also knowledgeable about how to use my phone. She deserves a raise.She is Valuable Asset to the AT&T Family. Thanks 🙏 so much Shannita.

Edgar was very nice and helpful. He helped me get two new phones for my daughter’s birthdays. They’ll be excited.

Dray helped us get set up with new phones and found us the best deals and discounts. Service was great!

Paul was great! Helped me get set up with 1000MB internet and home phone! Very patient and was happy to answer all of my questions!

Steve at lake wood help me and my wife get set up with our new phones, quicker than I have in the past. Definitely ask for Steve when you come in.

Christian was a great help covered every issue I had. he saved me on money with my plan changing it to lower price plan and helping me make a good decision for a phone and cheaper bill he was Awesome!!

Shannita Lewis was AMAZING!! Very helpful with my mom and her new phone even when she had trouble at home she was a huge help over the phone.

Once again the AT&T store in Lakewood Village manages to provide poor service. Walked in to purchase an upgrade phone. Was completely ignored. Maybe time to switch to Verizon or Sprint.

Garry Allen and Dave Edwards were exceptional in assisting me finding a case for my new Note 20 Ultra. Thanks!

Brent is always so professional and knowledgeable! He was able to resolve my issue and also assist with adding new services to my existing plan