Awesome experience with them. We have purchased two hot tubs and had an in ground pool installed. With our pool, while others couldn’t/wouldn’t give us a quote we walked out knowing exactly what we were getting and when. Even through COVID they kept us up to date w info on our order and installation. Staff has been great with questions and chemical purchases. HIGHLY RECOMMENDED!!

Brian and his team at Family Leisure did a great job on our pool. They were able to accommodate all our requests and were able to get ours completed while we still had a month of swimming weather. Every other pool installer we talked to wouldn’t even be able to start on our pool till November. We ordered the pool in June and they were able to start in late august. Once they started they finished in about 10 days. They also did the concrete for a huge patio connecting the pool to our house for a great price. Communication with Brian was excellent and he was very easy to work with. I would highly recommend them if you are considering an in ground pool.

We bought a 24’ round above ground pool from these folks several years ago. And several other items over those yrs . However this year when it came time to close the pool, I purchased a pool cover qthat lasted only a month before it started falling apart at the seams ( literally). I notified the customer service line immediately and sent pictures. Their response was that there would be nothing they could do other than sell me another cover at-a higher cost along with a gadget that keeps water from staying on top . Because the wind caused the damage ? Really? I thought the cover was designed to protect the pool from debris from gaining access to the pool . I know that I’m not a “ pool tech” but that excuse only motivated me to switch pool companies and I would encourage anyone else thinking about doing business with them to reconsider.

Purchased a pool cleaning robot here two seasons ago. Last week the power source died. I took it to family leisure expecting to spend hundreds for a replacement. Instead, the service representative gave me a new one free of charge! Family Leisure only sells these robots and are not responsible for their service repairs. Even so, they replaced my broken power source with an extra one they had and it cost me nothing. I couldn’t believe my good fortune. In all my dealings with Family Leisure I have been mightily impressed with their customer service. The staff is very friendly and have always provided everything I was looking for. This company has my highest recommendation!!!

I purchased a spa from Family Leisure over eight years ago. Their service and delivery at that time was superb. They moved the spa several times as we (my wife) made up our minds where it looked best. Recently the heating element went out on the spa and, being well out of warranty, I assumed I would have to order the part. Miraculously Family Leisure had the part in stock and I was back up and running the same day. They even had a replacement cover and headrests in stock for my older model spa. Online order for a new cover was estimated at 3 months for delivery. Great family owned and operated business!

Easiest folks to deal with, ever! They have product that runs from economical to OMG! Whatever you need they will take care of you. They are service oriented and customer focused like few companies are these days.

The installation crew that assembled our play set yesterday were so accommodating, professional, and great ambassador for Family Leisure. Their attention to detail was awesome. Although the price was slightly more than at the big box stores, the product was far superior and I did not have to assemble it.... WIN!!!! WIN!!!

I would give them a ZERO! Horrible experience!!!!! Paid cash last September for very nice and expensive outdoor patio set and large umbrella from Family Leisure North Little Rock! Within six weeks the pulley on the umbrella broke! Yep! Made a call...... the repair team came out and said it was fixed. Again I tried to use it..... at the max 13 times and it broke again! Yep! Made a call..... repair team comes out but this time they take the pulley! So it doesn’t work! Now 6 weeks later......still no part, no pulley, no umbrella! We have called four times with promise of a call back! No call back! They say they will leave a message with someone in that department! I have not used the large umbrella a max of 20 times since last September! That’s being more than fair! And two month ago the rocky heavy duty chair has broken! I have 8 chairs and the only people on my deck are my wife and I! Yes I could lose a few pounds but I’m not obese! Their customer service is HORRIBLE! So HERE IS MY CUSTOMER WARNING TO ALL POTENTIAL CUSTOMERS: Please consider this!DON’T BUY! Yes! I have a guarantee warranty! WORTHLESS! I NEED SEVEN ON MY SIDE! Great idea!

Rachel is a very knowledgeable and great person to shop with. Definitely will be coming back

What a disappointment! You are lured in by low prices but they may only have one item in stock at that price and when its gone, its gone! The sales staff I dealt with were less than helpful!

Amber was awesome! No pressure whatsoever when I was just window shopping! Very knowledgeable and personalable! Will come back to purchase soon!

Came in a while back and was immediately assisted by super friendly sales team that knowledgeable and knew exactly what I needed. I couldn’t ask for a better experience! 5 out of 5 stars.

Family leisure was great when paying for a pool. Of course we didnt finance its paid for. In March...however they say they dont have anything to do with the installers. So here it is June and they are saying July 3rd. I understand b/c of the rain. Well you could tell the damninstallers to call and see if dry enough and move people up to check with your customers and move up if installers to call

We purchased our pool and many supplies from Family Leisure and we have been very pleased with all the help and support we have continually received from them. We sold highly recommend Family Leisure.

After having a few bad experiences at a different pool supply store, we were so relieved to find Family Leisure! The staff is extremely helpful and went above and beyond to help us understand the issues we have been having with our pool and gave recommendations of how to solve these problems.With such a welcoming and friendly staff and very reasonable prices, we will certainly be returning to Family Leisure for our pool needs!

Best customer service that Ive received in a LONG time! Im done wasting my time and money going to all of these other pool places. The staff was proficient, knowledgeable and super friendly!

Thanks to them. We now have a pool liner. Yay. Thanks to Karen and Zach and everyone..we appreciate all you did for us. Yall are the greatest

Called on a Monday to reschedule my delivery day. Was told they could deliver the tub Thursday evening. I took the day off work anticipating delivery. Received a call telling me they had it scheduled for delivery on Friday. I told them I was told it would be today. They said no, it’s on the schedule for sometime Friday. So it’s my word against them. They also won’t block a time for delivery. You have to take a full day out of your schedule to meet there time. Sucks!

Super helpful staff. They went above and beyond helping us. We are having a flamingo birthday for our daughter and wanted a flamingo float. Not only did they take the float off the ceiling because they had none instock, they took the time to deflate it for us.

These folks went out of there way to help me with my needs. Great Customer Service! Thank you.

First off our sales guy was very nice . I really caution you about doing a pool right now . We have been told 3 versions of where and why our pool is taking so long .we were told the pools are sitting somewhere with no truck to deliver and for installation that is backed up the June . After we ordered. We ordered in March told April at the latest. We were told to rush and buy sand to sit in the yard for almost 3 months.

Racheal and her team were super helpful! She answered every question with confidence. The install team were great too, good at there craft...and strong too! Highly recommend this team and place of business. We will be back!!!

Great service. Easy and fast. OJ was great

We have had our pool for 4 years and excellent service

I love my Forsythia Artesian garden spa. It fits perfectly on my back patio and plugs right in to 110 volt outlet. The staff at Family Leisure are so helpful and friendly. Zach, in the service department, is so knowledgeable and helpful when I call or visit the store.

Great place, theyve always been helpful for my pool needs. Especially OJ..

Had to purchase a new pump for my pool, 5/24/2021 they stated in writing they would wire the new pump for me, invoice #226966. They did not and after numerous calls they started to hang up on me. I had to hire a electrician to come out with a cord and wire up pump for me . Their customer service is terrible and I will not ever do business with them again.

Ken at family leisure was extremely professional and made a difficult process because of Covid easier. All the other “shops” in town stated a minimum of 52 weeks. But family leisure has multiple floor units and stock for very reasonable prices and extremely professional service all the way through.

The only place I buy pool supplies! Great products and awesome customer service!

Cool place but pricey.

Zach was such a big help and super friendly.

Wonderful sales team. We had a great experience when we came in and looked at the wonderful products and equipment they had. Highly would recommend visiting for any pool and spa needs!

I had questions about a pool and the salesman Ken was extremely rude and kept saying sure to every question I had and gave me the runaround and finally when my last question was asked he just said good luck and hung up. Will never buy a pool from this company!!

Rachael was wonderful in helping me get the patio furniture I wanted without being pushy. Josh and Michael were very professional when delivering my purchase. They even found the wrong cushions had been put on a piece that I had missed and made it right before they left. I spent more money at Family Leisure than a big box store but the quality, service, and warranty more than made up for that. Will definitely go back in the future for more pieces.

We just purchased an American Select Malibu spa. We had great service from our salesman Ken at the time of purchase. Our delivery team that came to bring the tub did a fabulous job. They were pitiless and thoughtful of our property. They removed all packaging and were patient while we made our final decision on placement of the tub. Thank you all for such great service and attention to detail!

Very friendly service. Dra was an excellent salesperson. Answered my questions.

Johnny was the first salesman to check on me and help me with all the MANY questions that I had! Great customer service! Highly recommend this store with this staff!

I love this place its my faaav!

Quick, very accurate and friendly service. Always!!

Outrageous prices on an inground, not too bad on above ground. Months to get installed. Nice sales person.

I have always had a wonderful experience with the employees going above and beyond to help me in all of my pool needs. They take the time to teach me what I need to know and have never made me feel unwelcomed. Josh and Zach have been my go to from day 1 and have never let me down. I will never go anywhere else for any of my pool needs. Family Leisure is the best and I will sing their praise every chance I get.

If I could give a zero I would. This store has no mask rules. We visited today and there were no CDC signs, the staff did not enforce or say anything to the customers not wearing a mask. Why would I purchase anything in the middle of pandemic that didnt enforce the rules.One salesperson (wearing a mask) brought two people to the same hot tub we were looking at much closer than 6 feet and spoke over our salesperson (also wearing a mask) to the point she walked away to a different hot tub.The one star is because the store employees were all wearing masks. Just need to have some sort of sign for customers and enforcing the mask rule.

Been there twice. The first time we were looking for grills, and the last time we were looking for a shuffleboard table. On neither occasion were we greeted or assisted in any way. Bought both products elsewhere.

Great place !!!!! I have had bad experiences in past but has really stepped up in the the past three years .... perfection takes time

If your looking for professional installers to put up your new play gym, outdoor furniture, hot tubs, and more just ask for Richard and Josh at family leisure. They will get the job done and get done quickly. I recommend them for anyone how wants quick and professional work done. They are polite and respectful. So next time you buy something from family leisure just ask for Richard and Josh to come and install. 😀😀

What a big disappointment! We were there on Sunday, January 24th at 2:30pm, with our 2 grand daughters looking to purchase or order a new patio dining set. We walked in and three people were at customer service counter and one person was watching the football game. There was only one other customer. No one greeted us. No one asked if they could help. The guy watching the football game walked right past us.We did not see any sets on the floor that we liked, but found a catalog and found 2 that we wanted to know more about. Still, no customer service. No one even looked at us. I walked over to the hot tubs in front of the workers but still no acknowledgement. After 20 minutes it was obvious that there was no interest in helping us. Finally we left.We had a very successful retail business for 20+ years but would have never survived with the poor customer service like we experienced today. We have made 2 sizable purchases in the past and were prepared to make a 3rd. With all of issues and impacts of COVID I would think they would have been thrilled to have interested customers come in. I guess the football game was more important .After reading all of the similar types of review on Yelp, I can only hope that whoever is the manager there, reads these sad reviews and does something about it.

Had to replace the top. Hope this stops the leaking and it filters better.

Absolutely love Family Leisure in Little Rock, AR. Everyone is always very helpful.

THEY DID A HORRIBLE INSTALLMENT ON MY DAUGHTERS POOL. SHE KEEPS CALLING AND THEY KEEP BLOWING HER OFF. THIS PLACE NEEDS TO BE SHUT DOWN!! POOR MANAGEMENT AND HORRIBLE INSTALLATION!!!!

The 2 nice gentlemen Josh and Richard that set my hottub up were fantastic. They were polite, knowledgeable and so helpful. I would recommend Josh and Richard to anyone, you couldnt ask for a better experience! Id give them 6 stars if I could!

My name is Reba King just wanted to say the service manager at the North Little Rock store”Josh” is very impressive a total asset to this company.

Karen is EXCELLENT! She made the process of purchasing our spa a breeze!! She is very knowledgeable about everything there!! Any question we had, she answered!!Josh, Richard, and Brandon were our installers are A-M-A-Z-I-N-G!!! They set up our spa today and they were fast, Efficient and very professional! We highly recommend!!! Thank you!!!!

Jack was super helpful on pool chemicals!

Josh and Brandon arrived on time and did a great job setting our hot tub up. We weren’t exactly sure where we wanted it, so they moved and repositioned it multiple times, and gave helpful suggestions, before we decided we had it exactly right. Thanks for your patience and professionalism.

Great place! Friendly staff....

Such a fun environment and great people!

Great!!! I love this store and i love my hot rub cant wait to get a pool

Zero stars. They set up the pool sloppy and the sides are loose and uneven, they left a rock in the bottom that’s already ripping my liner. They said they would call me to look at it and never called back. They hang up on me when I call to get updates. Please don’t use them.

Josh and Richard and Jerome that moved and delivered our tropic seas hot tub were amazing! They were so professional and knew exactly what to do. They did it right! They treated the tub with care the whole time. We couldnt have asked for anything more! They deserve a raise!!!

Josh and Brandon were great installers. They were quick, efficient, and took the time to answer all of my questions. They were in and out in no time. Wow.. great personalities and didnt make me feel rushed when asking questions. Very patient. Thanks Guys.

The people here are very friendly and more than willing to help you. They are very knowledgeable of all products that are carried in their store.Stop in and check them out today.

Seems to be a decent place as long as you arent looking for quality pool cues.

We had a terrific experience! The buying process was very fast, and easy. The staff is knowledgeable, and thorough, and the delivery of our hot tub was on time, and very smooth! These guys really know what they are doing! Highly recommend!

Had a great experience. Johnny Akines was very helpful even laid on the floor to show us how good one of the pool tables is.

Great place, friendly people.

Been very helpful finding solution

Josh and Richard installed a new pool table for my husband and I yesterday. They did an awesome job and we would highly recommend them. Kudos to Family Leisure for having such a great installation team.

I came in looking around just to see what you had. The salesman was Johnny he was a great help to us. Thank you for your help Mr Johnny.

Kevin and Josh were in charge of delivery, they were professional and courteous, they took their time and made sure everything was delivered properly and the Jacuzzi was ready to operate. Great job guys!

Had an excellent experience. Team (Josh, Wilbur, Jeremy, & Richard) worked diligently and patiently, making sure the hot tub was placed exact within my new screened porch. Very happy with their service, politeness, and professionalism.

OJ was awesome and very helpful!

Johnny and Zack were the beat at getting us set up in our new pool. They are very friendly and I would shop here again for all my pool supplies!!!

We got great, friendly customer service from Richard, Josh and Brandon when they delivered our hot tub. They were very skilled at getting the tub unloaded and in its place even while being bombarded by misquitoes.So far, our experience with Family Leisure has been very positive beginning with Bill, our salesman.

Josh and Kevin did a great job closing our pool. They were friendly, thorough, and professional. Good job!

Zach has been so incredibly helpful since I moved my pool from Arkansas to Texas! I couldnt recommend a better company with staff that make it so easy to understand how to get and keep your pool up and going. I have never been disappointed or let down by this group of people. Joel is fantastic too!!

Thank you to Josh, Richard and Brandon for delivering my new Viking Royale hot tub. They did a good job making sure it was leveled out and set up facing the directions we wanted. They you guys! Thank you to Family Leisure.

The first time I walked in was treated like the salesman didn’t have time to bother with me, which should have been a warning not to use this place but my husband found a nice salesman who we ended up purchasing our pool from. Bill has been the only positive experience we have had. We waited two months to have the pool installed just to find out that the pump was not here and would be sent later the next week. You would think a 2 month warning would be enough to get a product in stock for delivery, but that became the least of our worries as we now have a leak in the liner. My husband has spent the week talking to the service department only to find that they only schedule calls on Monday’s and Friday’s or other days if Brad decides to come in (I sure am glad we have that in text). Do yourself a favor and go someplace else because all they care about is taking your money, not delivering on the product.

Great customer service, the front counter people are really helpful & professional!

So we had some trouble getting our new Spa turned on. We had issues with our electrical contractors installation. But thanks to Family Leisures JOSH, everything is up and running! Couldnt be happier with Joshs help and assistance today! He came to the rescue even though our problem had nothing to do with Family Leisure or our new spa!

Best place to purchase pools or pool supplies! Hands down. The staff is top notch; professional, courteous and MORE than willing to help. We didnt purchase our pool here, but Josh, Zach and Joel have been SO helpful and personable. Theyve answered every question, whether in-house or on the phone with an unmatched readiness to earn not just our business, but our trust. Bottom line: we will be using ONLY Family Leisure for all our pool needs in the future. Thanks Family Leisure, for making the pool experience easier and more pleasant!

Family leisure had the best customer service, prices, and products of any pool company I have looked at. Overall a very reliable source of high quality pool memorabilia. I recommend Jack Uekman, he was very helpful and considerate.

Johnny was very helpful when I came the store to shop around. I will be coming back to shop with him.

When I went in the store a salesman name Johnny was the first one to me. He was very helpful with all my questions

Very helpful place with a good selection. UPDATE 7apr2019. I had the pleasure to have one of their repair tec’s deliver a new lid and fix a problem. Both were done professionally and friendly! Thank you again family leisure!

Excellent customer service!

Josh, Kevin and Brandon did an excellent job with delivery and setup. I recommend these guys.

Jake was so helpful!

Went up and bought a hot tub from a gentleman named KenIf I get delivery in the promise 2 to 3 weeks Ill be really happy

Great service.

We love Family Leisure! The service is fantastic every time and the quality is great. Our patio furniture has held up perfectly! We have bought several items that had to be delivered and they were so easy to work with to make that part easy for us. Delivered the next day always on time. We will definitely be back!

Awesome customer experience! Every time I go in there, I am feel as though my business is appreciated. There is always a technician in the pool and spa chemicals department who is ready to answer any questions on maintaining the water chemistry of my spa.The salesmen, especially Ken are first rate. He went above and beyond in taking care of me when i was looking for a part for my Big Green Egg grill.I would highly recommend this business!

We weren’t to happy with them. They were suppose to put our pool in on July 13 but when the pool installers got here they wouldn’t do it because we had 2 stumps that needed to be removed. And yes they told us that if there was any stumps the men wouldn’t put the pool in. The reason there was stumps is because we had a place picked out but it was to close to power lines. (They hadn’t told us about the power lines). So they got here to put it in a week later and we ended up having to pay $60 more because they had to dig deeper than 8 inches to put the pool in. What a crock! You know they charge everyone more cause they will claim they had to dig more. This is after we already paid for installing it. Plus there is all the fill dirt left that they expect you to get rid of. We had a pool put in by Lindsey’s 15 years ago and they did all the work. Was very nice and clean and no trash left! I wish we had of went back to them. We won’t ever go to Family Leisure again! They are right on their commercial, “it’s hot and you need a pool!” After you deal with them, YOU ARE HOT!! Oh, yeah, and the scheduler doesn’t return calls. I wouldn’t have gave them any stars but you have to at least give them 1 to write the review!

We have used Family Leisure for years now. They always have what we need as far as chemicals for our pool, and they are helpful.

We have been loyal customers for 3 years now. We credit Family Leisure for our daughter, Lily’s love of swimming! Since we bought our pool she has developed into a competitive swimmer and we couldn’t be happier! It’s a family affair to go to Family Leisure. We love the staff and they make sure we get whatever we need for a great price with great service!

Great place wonderful service.

Great service!

Josh Richard and Brandon did a Great Job. Thank you Guys

Been a patron since I bought above ground pool 10 years ago. I get all my supplies there love Permasalt. Other places will tell you it doesn’t work - not true. Others places make you feel you have to have a chemistry degree to get clear safe water. My pool opens crystal clear each year & closes that way too. They are military friendly. Thanks Zach for taking care of me today & other times. Customer service and value for the quality products is why I drive the few extra minutes out to West NLR!

The gentleman that helped me with some spa parts was very knowledgeable and friendly. Thank you sir.

Always very heloful.