Had a fantastic purchasing experience as a first time Subaru owner at Anchor Subaru! At the time, I was going through a really rough time with loosing my previous vehicle from a car accident (not my fault 😁) and then having to scramble to find a new vehicle, deal with insurance, settling the rental car (pain in the butt)! With the help of Sarah A. I was able to purchase my first 2018 Subaru Crosstrek! I have had the car for 1 month and it is amazing!!! Sarah helped make the process super stress free and easy from the minute I stepped into the dealership to driving out of the parking lot! Highly recommend, and definitely will be a returning customer when the time comes 😁

This isnt the easiest market to be buying a car in, but the team at Anchor were positive, friendly, and eager to help - making for a good experience. We worked with Vinny - he was excellent in making us feel comfortable and working towards finding the right car. Vinny got us set up in multiple cars to test drive and went over the many options and purchasing scenarios I had questions about. He was patient and kind. Also, Anchor allowed us to bring our cheerful golden retriever into the showroom, which made us feel at ease and able to really spend our time there to weigh-out options. Once my car of choice with decided, Paul, in the finance department, was very helpful getting me set up with good financing with 1.9% APR. Overall, we are happy with our experience and purchase - thanks, Anchor!

To be honest I walked in with bad attitude. The stigma is real and most dealership experiences are terrible, lets face it.In this case I worked with Vinny and he couldnt have been a better guy to work with. They have earned my respect and I will be working with them again in the future no doubt. The managers were great also. If you need an excellent Sales Associate, call and make an appointment with Vinny. Thank you again GentlemenSincerelyDavid McCarthyArchitectural Hardware Project ManagementBrassworks Fine Home Details

Went for an oil change and had to recalls that needed to get done. I didn’t have time to wait to get the recalls done but they were able to give me a rental for the day. Robert who helped me with the rental was wonderful! Super nice, personable, and professional. The gentleman that checked me in and out was great as well. Car was done one time and cleaned! Highly recommend Anchor Subaru.

Ive been very happy with the service provided. My subaru runs great. I have been to Anchor for all my oil changes and maintenance. Im happy with the set up of my dealership.I wish Subaru would figure out the Confirm Media glitch when I plug in my iphone, but other than that its been awesome.

Had an excellent experience buying new Ascent with Mohamed. He is the ultimate professional and knows the process very well. This was the fastest turn around time I ever had for trading and buying a new car and taking it with me in the same session. Think it took about 2 1/2 hours for the whole process, which is amazing. Mohamed was working fast and dilligently throughout the process.

In all my years of buying different vehicles, I’ve never experienced such a smooth, no hassle, no stress buying experience. I purchased a Outback Wilderness Edition and It started online with Nolan who was straight forward and informative with all I needed. Once in the showroom I was paired with Jorge Navarro as my salesman. From the minute I meet Jorge I knew I had the right guy for me. Jorge is just a gentleman that puts you at ease and also knows the product he is selling. Nothing bugs me more than when I know more about the vehicle than the person trying to sell me it. Jorge is a professional that walks you through everything and never at any time pressure’s you or try’s to BS you. The experience was fantastic and would recommend to ask for Jorge if you are looking for a honest salesman that will work for you and give you exceptional customer service. The owners are right there on site and will come over and talk with you also. The business end of things was also very efficient and quick. No pressure to up sell you anything but Jean does explain everything and gets you in and out in no time. My first Subaru and first time doing business with Anchor. 5 Stars and would recommend them to anyone.

Great experience in the buying process of our new Ascent. Our intent that day was to go and look at Ascent but they made it so easy and the financials worked for us. I cant thank Sean Guertin enough for making our buying experience so positive without any pressure to buy.

I had shopped Anchor after visiting two other Boston area dealers and putting out pricing inquiries to others. We were able to work out pricing, a fair value for my trade (some other dealers, ahem Clay were not offering a fair value) and better financing than through AAA, my go-to source for loans. Great looking dealership and they already adapted very well for COVID. Had a great hassle free experience and would recommend if you are in the market for a Subaru!

Fantastic buying experience at Anchor Subaru. Mo was attentive and thorough in finding me the Forester I wanted. The finance manager and owner went above and beyond to get me leasing. I highly recommend this dealership. Everyone is helpful and friendly. Best car buying experience I have had. Thank you Anchor Subaru!!!

My lease was coming to an end & I had been told by my original dealership that there was nothing they could do within my budget (new lease, used car, etc…). I went to Anchor today for a second opinion, but still not super hopeful that I’d be able to make something work.I met with Jorge and he was able to get me into a new lease, stay within my budget, and I was able to drive the car home today! He was patient, kind, and understanding and went above and beyond to ensure I was able to get a vehicle. Jorge is a true asset to the team at Anchor Subaru!All staff I encountered were friendly & welcoming and the property is extremely comfortable - making even the time spent waiting an enjoyable experience. I’ll only be going to Anchor Subaru from now on for all of my sales and service needs.

I went to Anchor subaru to look at a used car that they had on the lot. Artem was an awesome salesman, he pulled both vehicles that I was interested in and told me to take them for a ride. When it came time for numbers, he was not pushy at all. was very easy to work with. I made the decision to buy the car, and the excellent experience continued into the service department. Jefferson was fantastic making sure the car was ready. Paul Zito was quick and efficient with the finance portion of it. All around great experience with everyone we met. Every employee we met greeted us with a smile and even acknowledged my toddler (who was mid-mischief making). Brian, Bob and Chris.... you guys have a fantastic dealership and are definitely doing things right!! Thanks to Anchor subaru, I know have a car that is big enough for my family and much better for my winter commutes to work. Thank you guys so much.

Wonderful experience. The thing I like about this dealership is how honest and straightforward they are. My salesman, Mohammad, couldn’t have been better! I never felt pressured into upgrading and they very patiently explained everything along the way. I highly recommend going here!

Mohammad was great! He got me into the car I wanted quickly and was up front and honest about all of my questions. He also had a great sense of humor which made the car buying process more enjoyable. Highly recommend!

I had a wonderful experience at Anchor Subaru. The entire process was pleasant from the moment I walked into the facility. I had visited another Subaru dealer locally earlier that day and the experience was lacking, to say the least. My sales representative, Peter Frain, went above and beyond during my test drive to explain in detail all of the tools and features available in my 2021 Forester Sport. If youre looking for a new or used car and want a seamless buying experience, I highly recommend stopping by Anchor Subaru.

I went to test drive a Subaru Outback last Friday and got paired with F. I found it very strange that a dealership would refuse to give a carfax and instead offered an Experian report. They claimed it is more detailed and comprehensive which is false. I pointed out the differences. F immediately become extremely defensive and condescending. He even claimed that the previous owner could have serviced the car themselves - the reason why theres no history of the vehicle being serviced on their Experian report. I find the claim very comical since the vehicle is already at 87K mile. I will be taking my business somewhere else.ADVICE: Please incorporate Carfax in the purchasing process like every car dealer in this day & age. as of now I will take my business else where.

I’ve been a loyal Anchor customer have had my Subaru serviced exclusively at Anchor. This review is based on an unacceptable experience on 9/24/21 where my 2015 Crosstrek was mixed up with a 2017 Crosstrek being serviced. In December 2020, I was told my front brakes would need replacement during a future service visit. Thus, when I checked-in on 9/24/21 I said I had time during this visit if they were able to perform the brake service along with the other scheduled service. After waiting ~1.5 hours I was called over by the service advisor who said my brakes looked brand new and did not require service. Instead of looking into this further this based on my prior service notes, the advisor instead told me “you must have taken your car somewhere else and had the brakes replaced.” When I said my car has only been taken to Anchor, he said “then the technician last time must have made a mistake, but everything is correct now and you don’t need brakes.” He checked me out and said my car would be brought around. A few minutes later, a mechanic came out and I heard discussion about 2 cars being mixed up. The courtesy check and other paperwork I had been given was for the 2017 Crosstrek and the alignment that was supposed to be done on my car was done on the other Crosstrek. The situation was explained, and I was told that my brakes were still worn to a cautionary level but can wait until my next service visit. I ended up waiting an additional ~1.5 hours (~3 hours in total) for an oil change, tire rotation, and alignment to be completed on my car and will still need to have the brakes addressed in the future. I never received an updated inspection report/documentation that was correct for my Crosstrek. I understand that mistakes happen but am disappointed that Anchor did not step to offer anything for this nearly 3-hour inconvenience or to try to restore my faith as a customer. I filled out a feedback card and asked that I be contacted about this experience but have not heard back from Anchor. Terrible and deeply concerning customer service experience

I just bought my new car through Anchor Subaru and could not be happier! This was the best car buying experience Ive ever had! I was referred by someone I knew to see Jorge Navarro and he was awesome! He was super helpful/informative and did not push me to buy something when I wasnt ready. He was very patient with me as I can be a bit indecisive and he took the time to make sure I was making the best decision for me! I would refer anyone I know to go see Jorge for any car and plan to see him in the future for anything I need!

I had a very good experience at Anchor Subaru.The salesman Mohamed Elmasry was very nice,very helpful, very honest, very knowledgeable and helpedme weeks later when I couldnt figure out some things about the car. .The price without much negotiation was fair,in the middle of the Kelley Blue Book range.Other dealerships would not bring the price down.And it was certainly great to be able to put no money downand have 0% interest.My only complaint was that I wasnt told that they had to get thecar from another dealership, so I had to drive an hour up there a second time. I would highly recommend them anyway.

Excellent service. Made everything fast, easy, and joyful during the car buying experience. First time buying a Subaru and I will be back to buy another in the future.

The whole experience with anchor was excellent, great people, and I the deal that I have it was the best between anchor and 2 others Subaru dealer, thank you.

Gladimir was my salesperson. Friendly, knowledgeable and easy to work with. He was able to let me put a deposit on a car and hold it for two weeks before picking up. Finance department is very quick and easy to work with as well.Also got all weather floor mats as a complementary surprise when I came to pick the car up.Thank you Glad and Anchor Subaru for making the car buying process a pleasant experience!

Anchor is amazing. It was time to trade in an 11 year old vehicle for something much newer. I found a car I liked online, was contacted by Amy who arranged an appointment for me to do a test drive and have the appraisal done for the trade in. The Sales Advisor who I met for my appointment was Mohamed. I can’t say enough about Mohamed’s professionalism, helpfulness, kindness and willingness to go above and beyond for his customers. I drove off with my new car the same day! It was easy and I felt no pressure. As a women car buying can be intimidating, however this experience has made me an Anchor customer for life!

No appointment and I was out of there in roughly 1 hour. Oil change, tires rotated and routine inspection. Not bad at all

Sarah was a pleasure to work with. She was professional, hard working, quick to respond, flexible, easy, not pressing, pretty much everything youd want in a car dealer. It was refreshing to not hear the IF YOU DONT DO IT TODAY SPEECH, which in turn, made me want to actually do it today so we ended up putting a hold the same day we first went in to test drive, and purchasing that same week.thanks Sarah! we are excited to put our little guy in our new car when he arrives in summer!

Went in for an oil change, asked if I should leave and comeback but was told it wont take long so decided to just wait there. After waiting 3 hours I was told my car was done 2 hours ago and that they called my work to let me know even though I said I would just wait there. Absolutely ridiculous.

Don’t fall for their anchor Subaru warranty. I brought my 2016 Wrx there for a check engine light that turned out to be a spun bearing. I was treated like a criminal from the moment I walked in by Jack and was denied my warranty after producing my maintenance records from reparable shop. Buyers beware.

I have bought a few vehicles at Anchor Subaru. Peter Frain was a pleasure to do business with. He is very knowledgeable about the features of all the models of Subarus. There was no pressure to purchase. He took the time to explain everything and answer any questions I had. Even after the sale, Peter sends email reminders about upcoming service and checks in to see if there are any questions. Working with Jean in the business office is a pleasure also since he is very organized and makes it a smooth process for the consumer. Overall, Anchor Subaru goes above and beyond to make sure the customer is satisfied. They take great pride in the establishment as is evident in the way it is meticulously maintained to the highest standard. The service dept is very professional and keeps you updated when your vehicles are maintained.

Anchor Subaru was extremely professional and personable during the entire process of purchasing our new Crosstrek. There was no pressure and the experience was more a conversation rather than a confrontation which can be the case. Ali was outstanding and I highly recommend him. Very satisfied customer and will be visiting Anchor first the next time we purchase a vehicle.

I have purchased 3 vehicles at Anchor Subaru and am sure I will in the future. They always make me feel comfortable and never intimidated. I called the owner Brian Benoit and explained my situation with another offer. Within 30 minutes he called back with deal I couldn’t refuse. Gladimir was the sales associate I worked with for the second time and walked me through the functions and workings of my new outback. He took the extra time with me and that made all the difference and I never got frustrated. The service department is amazing. From the time you book the appointment to the time you drive away it’s easy and efficient. Any issues that arise are explained in terms you can understand. If you want an enjoyable experience and feeling that you are in control, consider Anchor Subaru. I look forward too my next purchase.

Customer service. Sales agent very well and make me feel like friend. Peter is a good person. Plus he make sure I know the basics on my new car before leaving dealer.

Sarah was a wonderful sales woman. I told her I was frustrated and nervous about other dealerships I have been too. I had to buy a new car unexpectedly and she made it such an easy process. She was wonderful! I would definitely recommend her for anyone.

Very courteous. Although it cost a lot for the service and repairs, they were kind enough to offer me a vehicle for the day. Only thing wrong with that is I want a new Outback. What a great car.

Love Anchor Subaru! Sarah is a great saleswoman and made me feel comfortable with the car buying experience! Everyone is nice, accomdating, and care about all their customers, I would recommend this dealership to anyone.

Took my car in for a regular, dealership service- also had a check engine light, a slowly leaking tire, and a couple of recalls to fix. Had purchased the tires elsewhere. I asked that the dealership find and repair the leak on the tire, as well as do the service, and resolve the check engine light. They fixed all except for the tire.Having paid extra for a warranty when I bought the car, I did not think the tire would be any problem at all for the shop. They happily rotated the tires as part of their mileage based procedure, but the service person indicated to me that they looked at the tire and found nothing wrong.I took the car to a different shop and they identified the problem within 5 minutes with a bottle of soapy water, and had it repaired in less than 10 minutes total.There is never a need for a dealership to indicate to me that they looked but didnt find anything rather than telling me flat out that they didnt do it. The trouble is not this simple repair- it is the complicated one. It is difficult for me to find trust in an organization where a quick and cheap repair is avoided, and the team is not straight with me. It makes me question any dealing I have with the organization.

Mohamed was absolutely fantastic!! He helped both my husband and I purchase our new cars and made the process extremely smooth. Very polite and knowledgeable, it was the easiest transaction we’ve ever had at a dealer. Gene also was a delight to work with - very personable and helpful. Highly recommend!

Anchor Subaru is by far the best service experience I have ever had. My 8 year old Legacy runs as well as the day I bought it. My service manager tells me what should be done now as well as what can wait a bit. He is sensitive to the cost which overall, I find affordable. The waiting area is so comfortable with such nice amenities. There have been days where I needed to work remotely while I wait and there is a space for that so I didn’t disturb other customers. I love the online appointment booking and garage doors that open when I pull up. The staff is friendly and the quality of service is consistently great. And when the time comes, I will buy my next Subaru at Anchor.

EDITED..... They really came thru for us and rectified all the situation! I have to say I will give them another chance..I am not one for writing reviews like this but am very frustrated at the fact that we purchased a new car over a week ago and they have still not registered the vehicle yet. It is now past the legal 7 day limit of driving on transferred plates and we planned this purchase around an out of state trip. No one will call me back or take responsibility for the lack of service. I just had to rent a vehicle from Enterprise so we can still make our trip. I would not recommend this dealership at this time!

Arrived on Monday, instructed the key will be ready on Wednesday.85.89 for a non fob key82.50 for labor programming the key

Best experience at a dealership yet! Thank you for making it easy, fun, and stress-free Anchor! Peter Frain is a quality Sales & Leasing expert and really made the whole experience hassle free. Theyre fair, honest, and stand behind their product. Im excited to maintain a relationship with the team into the future. Thanks!

Didn’t think it would be possible but Anchor Subaro made it happen. Very pleased with the services provided by Frantz. Would definitely recommend

I got a very bad experience at this store. I had a 2014 Subaru Forester. I moved to RI from NJ. I got it repaired from Pep boys NJ due to grinding sound. They said some tire bearings issue and repaired. I heard the sound after couple of thousand miles. That moment I reached out to this store for RI state inspection. This Anchor Subaru guys failed the state inspection for that sound. They charged a hefty amount saying Pepboys work was fault and there is a change in a bearing design. After their repair and couple of thousand miles again the same problem. I feel it worse than before.Earlier I have a Honda CRV SUV for a decade I never faced this kind of manufacturing problems. Its my fate to buy Subaru after bluffed by their safety advertisements.I dont recommend this cheating store and dont recommend Subaru to any one. If you value your money dont go there and dont buy their vehicles.

Staff were professional and prompt. Complimentary oil change n service was finished within 1/2 hour. Easy in/easy out.

Mike Hersey really came through for us! He was super knowledgeable about all things Subaru, not to mention really personable and helpful. He found the exact car that I wanted; the whole experience was just great. I would definitely work with Mike again, and recommend him to anyone!

Yet another example of time-honored, shady business practices from a car dealership. Disappointed but not surprised. Avoid if possible.

Although the cost was shockingly high, the work done on my Outback was superb. I have absolute trust in Anchors service department. Ive been with this dealership for six years.

I am proud to be a new member of the Subaru Family! I recently purchased a 2019 CPO Subaru Legacy. My sales consultant, Gladimir Guerrier, provided a very positive experience from the first test drive to the final purchase. He was attentive to concerns I raised and advocated for resolving those concerns. I am very grateful to the team at Anchor for their commitment to customer service and taking my concerns to heart. Making it right was deeply appreciated! I couldnt be happier!

Overall a wonderful experience! The staff is very friendly and personable. They took the time to answer all questions and I never felt rushed unlike other dealerships. They offered rides To the dealership and made a second key for the car I purchased. They made the experience very enjoyable and stress free. Will be recommending to friends and family.

I got my Outback serviced here. 2 wheel bearings, an exhaust recall, new tires and they fixed my remote starter (for an issue I didnt even know existed and I didnt even ask them about it). All next day. Also they returned my car cleaner than they got it. Everyone had a very pleasant attitude. I hope I dont need to get any car service again anytime soon but if I do, Anchor will be on my short list of good places to go.

Everyone at Anchor Suburu was accomodating and fair. I made a fair offer to a competitor that was met with haggling and resistance. Anchor Suburu accepted without giving me any grief.

Great vehicle. Very reliable. Service department always there to answer question. NO pressure from the sales department. Answered all questions and went through the vehicle explaining everything. Willing to compare pricing to other Subaru Dealers to give us the best pricing.

Love my Subaru Forester Sport! Dealing with the people at Anchor, especially Glad, is a very pleasant experience. Nice people all around, will work with customers to fulfill their preferences.

I loved my experience at Anchor. It was a no-hassle, stress free buying experience. They were courteous and respectful. There was no pressure to buy, just a friendly experience tailored to my needs and wants for a car. They went above and beyond and I couldnt be happier with my new car and the service i got at Anchor. I highly recommend purchasing from Anchor!

Where do I start? Chris B. thank you! We went in with an issue on our old car and determined it wasnt worth the cost of the fix. Subaru helped us fix it at a lower cost and even helped us get into a new reliable car for a great price. Both the service and sales department were easy going and made this experience one of a kind. Go see Mike Hersey for all of your questions when it comes to buying a new car. He taught us a lot. I love my Subaru, and will keep coming back to Anchor Subaru

Mohamed was great and professional

Looking forward to getting our 2019 Generation 4 Forester in the near future. Good sign, our favorite Service Department guy, Anthony is now working here.

Rude and not friendly personal, advertised price not achievable. take it or leave it type of dealership

Got work done on my subie!

Im very pleased with the whole operation. Purchased a used Subaru and have serviced the car there as well.

The only place Ill ever have my Subaru taken to for service. I almost always end up working with Brian Douglas, who is very professional and friendly. They never try to upsell or pressure you, and pricing is always fair and lower than any other service center Ive been to. Thank you guys so much for everything you do, and keep up the good work!

Worked with Mohamed A. and highly recommend. Professional, respectful, credible and really knows the product!

Very helpful, and friendly. Theyve fixed our vehicles and have always done a great job and are extremely courteous.

Id give it five stars however the girl that answers the service phone is abrupt and always seems to be in a hurry to get me off the phone before Ive explained the car trouble. Once I called because the a.c. was acting up. I was due for a service as well. She didnt hear a word I said and the a.c. was never looked at. Everything besides that was great. Others are friendly and helpful. She needs a chill pill. Youre there from the time you clock in until you clock out. Might as well be patient and thorough.

I truly had the most seamless, stress-free car buying experience at Anchor Subaru. The pricing was easy, honest and fair. My sales associate, Mike H, was an absolute pleasure to work with. I definitely recommend this dealership to anyone and everyone. I will definitely be pointing my friends and family their way.

I was a little concerned about going out to a car dealership and test-driving cars during the pandemic, but I was highly impressed by the care taken at Anchor Subaru to keep us safe while providing a stress-free purchasing experience. I highly recommend this dealership, and Sales Consultant Graham Reed. We love our new Crosstrek!

The dealership was a fantastic place to purchase a new vehicle. No salesmen pressuring you and the closing was a breeze. Super friendly and the owner introduce himself to you. Ownership always on-site.

Thank you so much Mohamed for help me to get a new car with no hassle

By far the best experience I have ever had with a dealership from start to finish! Everyone was extremely knowledgeable and friendly throughout the process. Right off the bat my wife and I explained what we were looking for and our budget which we weren’t able to go beyond. They came back with several options for us that fit our needs without going over what we were able to afford. We could not happier! I have already recommended Anchor to family, friends, and co-workers. We will be doing business with them from now on, such a great experience and we love our new Ascent!!!

Great place. Exceptional service and competitive pricing.

I don’t normally ever leave reviews, nevermind bad reviews but I am beyond frustrated with the lack of service by this company.This is the first time I have ever leased a car and by how difficult almost every aspect of dealing with this dealership has been, it will be my last time ever leasing and probably the last time ever buying anything from them.My lease has expired on Dec 1st, I have reached out to them multiple times. I have called probably about 10 times, left about 5 voicemails, emailed 3 times, filled out the form on the finance department part of their website. I have started reaching out to them months and weeks before my lease was up.Here we are 12 days after my lease has expired and nobody from the finance department can still bother to give me a call back to make a simple appointment to BUY the car.Every time I have called, I get someone on the phone who can’t/won’t help me, transfer me to the correct department, I get voicemail and no call back. No return emails. I get a return call from someone who transfers me to voicemail again. Been weeks and no return call to make an appointment.During a pandemic I assumed they would want an appointment first but considering it’s going to be half a month after my lease expired, I will be walking in there tomorrow. At this point I’m expecting another headache.I also had an issue with a cracked windshield a few months after getting my brand new car and they were unable to help me. I got the warranty but it doesn’t cover broken windshields even though they advertise it covering the windshield/windows. Waste of money entirely. Only thing I got out of it was a hubcap replacement.Also very rude customer service when I went in to ask about the cracked windshield and replacement. Arrogant girl at the desk for the service part. She was talking down to me and even told me it didn’t cover the hubcap part either. I asked her to double check and then it turns out it did. I live 5 minutes away from here and I would rather drive 30 minutes, by your building, to go to Tire Pros in North Smithfield to get my car serviced.

I recently purchased a Subaru Ascent and worked with Ben Rowan. His overall knowledge of the vehicle was very impressive. I started my research and narrowed my selection to two different brands. Upon arriving at Anchor, the dealership was clean, modern and welcoming. Ben approached us and welcomed us to the store. He listened to our needs and went over all the selling points of the vehicle with no pressure. We werent ready to make a purchase that day, so Ben followed up but again, no pressure. We appreciated his relaxed approach. When we were ready to make our purchase, Ben walked us through the process without any issues. Everyone at Anchor knew their stuff and helped us through the buying process. I have to say it was night and day versus the other dealership that we visited and ultimately that helped us to decide on the Subaru. I was very happy with the whole process and plan on loving my Subaru for a long time! Thanks Ben!

I have been to Anchor Subaru twice since December 2019 for service for my 2019 Forester and both times received excellent service. Once was during the Covid19 pandemic. Anchor Subaru made modifications to accommodate customers to keep them safe as well as their employees. Thank You Anchor for a great job!

My first interaction with Anchor was for certain an enjoyable one. Working with Gladimir made it almost impossible not to buy from them! He was so patient, transparent, and kind, I cannot imagine a better person to buy a car from. As a first time car buyer I was prepared for a shady or intimidating process but Glad made me feel calm and in control. Even provided advice as I shopped around for other cars, ensuring I was making the best decision for me and my family. When it came time for a repair, the Anchor service team was so helpful and delightful to engage with. They were able to take what could have been a very stressful and frustrating interaction and transformed it into an easy and positive experience. I really appreciated that they treated me as a person not just as a customer or a transaction. Through personal conversations, flexible service options, and rapid and professional service I left totally satisfied. During difficult times such as now, Im thankful business like Anchor operate with such humanity and integrity. Thanks for everything, really appreciate the work you do!

Took way to long to perform oil change. They also didnt perform a full inspection or inspection report.

My experience at Anchor Subaru could possibly be the best experiance Ive ever had at a car dealer in 40 years. My salesperson Patric was fantastic, as was the entire staff. They treated myself and my son with curtesy and respect throughout the entire process. Buying a car can be a stressful experience. Patric and the Anchor Subaru staff made sure it wasnt. They were able to work through any bumps in the road, which inevitably come up when buying a car, quickly and to our complete satisfaction. Our experience at Anchor Subaru was such that I cant see myself buying another vehicle anywhere else. They were fantastic!!!Update: Had my first service experience., top notch 5 ⭐️Update 3/14/20: Had some minor issues with the car through NO fault of the dealership or Subaru. My 18 year old son went to have them look at the problem. Long story short, they found and corrected the problem. Treated my son like royalty, completed the work while he waited (quickly) one time without an appointment even. Washed and cleaned the car, inside and out. Then basicly tossed my son the keys. Said your all set kid, have a great day. If you have any issues with the car let us know. Best dealer Ive ever dealt with in 40 years. Probably ever! Thank you!

Whenever I take the Impreza in for service at Anchor, it is a very good experience. Im treated with respect by the service representative and am told what is to be done on that visit. When the service has been completed, they tell me that all is in order. Then I drive off knowing that the car was taken care of in a good manner.

Very kind and friendly service. I only gave it 4 stars because if the length of time waiting (2 hours) but, tis the time of COVID so🤷

Ive had multiple instances of bad car-buying experiences BUT NOT the case with Anchor Subaru. No nonsense. Streamlined but not rushed! I felt as though they respected my time as much as I respected theirs. Grahm was my salesman and I really appreciated his approach. I have been a customer of Anchor service department for about two years as they provided service to my last Subaru and this experience confirms my desire to continue returning for future services and purchases.As I had mentioned before about my previous bad experiences with other dealers, this time I made sure to take my time and be sure to check out every inventory and offer from nearby Subaru dealers. The two other major Subaru dealers in the area could not begin to compare to how well Anchor took care of me. Their trade-in appraisal was higher and their sale-price offer was lower AND they were the only dealer in the area that actually had the exact year, make, model.I have nothing but good things to say! If you are considering purchasing a vehicle, do not skip Anchor Subaru.

Excellent service ask for Paul and KelleyThanks for your courteous service and time which made buying a car easy. Special thanks to Kelley and Paul!

Always courteous and fully explain everything that needs to be done.

There is a long story about what led to this point, but I exceeded the character limit.Here is the short version. After picking up my car, there was a new issue that was not there before that is likely related to something discussed but not communicated well. Brought car back and pointed out issue. The conversation escalated.During this conversation, the service advisor began to get close and lean into the window. My husband said, whoa whoa back up. You are not six feet away. Granted we all had masks on, but it is still 2020 during a pandemic during the week that Rhode Island has the MOST cases per capita in the WORLD.His response, I am immune.We said, We dont care back up.He then went onto explain that he is immune because he already had Covid-19 and recovered. He made sure to throw in that he donates platelets every 8 weeks. (Well, that is fine and well but I dont want to take your word for that and we also know that there are cases of people catching it twice).My husband told him it doesnt matter back up, because you still may be a carrier (one of the concerns with the vaccine) and because we do not know for sure if someone can get it twice.His response: You dont understand science. WHAT?!?! We actually do but that is besides the point. You have no idea what we do for a living or what our education is. But, you just told us we do not understand science. Cool cool.At this point, we realized that there was not going to be any effective communication. All we needed him to say was hey yea that sucks. I see what you are saying. You left with a problem you did not have when you brought it in here to be serviced. Instead, he insulted us. He could have said, what could I do to resolve this? or I see you are upset and that makes sense. Lets figure this out together.So, we decided to leave and that we should bring it for a second opinion.Nope. He told us that he told us there was an electrical issue. Umm you said there may have been but were not sure. And, you never acknowledged that we left with a new problem.I am totally appalled at the lack of service, the lack of listening, and the lack of ability to de-escalate. It should not have been that hard.

I took my 2015 Legacy in for a 30,000 mile check up and for a recall. I paid almost $400 for that. I went on my vacation and was inconvenienced by my car failing to start up and blocking traffic. A AAA worker came to jump the battery after 2.5 hours. He asked me when was the last time my car was checked. I told him last week. He advised that I take a picture of my battery which was about 6 inches away from something replaced by Anchor Subaru. There was green stuff around the post. We called Anchor later, and we were told that the battery is not on the check list for a 30,000 mile check up. So we paid another $268 to replace the battery on Marthas Vineyard. Just thought a battery check should be on the list for items to look at for an inspection.

We are so thrilled that we chose to get our Subaru through Anchor! The staff were so easy to work with and make sure all our needs were met. It was a low-pressure experience and we adore our new Ascent!Weve even sent our old 2nd vehicle (a VW) to Subaru for service recently. The staff were friendly and prompt about keeping us updated, and they found a great fix to the issue!

Mohamed thank you so much for making it so easy to me

Just bought a beautiful new Forrester from Anchor. Have put 343 miles on it already and love every thing about the car, esp the MASSIVE moon/sun roof, which truly should be called a SKY ROOF—It is huge. Feels like a convertible when the sky roof is open.Loved working with Anchor. My sales person took the time to give me all the details I requested about performance, as I knew exactly what I wanted and expected from my next car. I was especially interested in service over time. Anchor has a stellar reputation in this region for their servicing. My detailed walk-thru of their service area gives me high expectations of the service I will receive. Compared with my previous Honda dealer, I believe Anchor will offer me exactly what I am seeking in quality, thorough, and convenient service.Anchor Subaru came highly recommended to me. From what I have experienced so far, I expect to be a happy consumer.

The service intake is phenomenal. The facilities are impressive and the personnel are as thorough and professional as they are friendly. The owner of the dealership was even there interacting with customers and his employees alike.

We went to Anchor on the recommendation of multiple friends who had good experiences. Jackie Lataille was fantastic to work with - patient, thoughtful and no pressure whatsoever. As first-time used car buyers, we went in guarded and uncertain about what to expect and Jackie went out of her way to put us at ease. She did extra research to answer our questions and encouraged us to take our time. We were visiting at their busiest time of the year, so this was doubly appreciated. Thanks Jackie!

I had a wonderful experience buying a car here. I was seen as soon as I walked in, test drove a car and was off the lot everything hassle free in 2 hours. I wasnt upsold on anything and I found exactly what I needed. Mohammad was an excellent salesman! I will definitely purchase another car here again.

Josh treated us very well with our recent Outback purchase. He spoke with my husband first spending time with getting the vehicles lined up for us to look at and test drive when I got out of work. He was knowledgeable, professional, patient, and professional. He took us on a tour of the facility, took the time to explain and demonstrate the features of the car and answered all of our questions. Absolutely great customer service even coming in on his day off to deliver the vehicle because we had some circumstances making another delivery day difficult. Excellent all around above and beyond service.

Ive done my last 3 leases thru anchor (w/ jorge). They are always amazing! Answer any questions, help me get the right car for me and always leave happy!! Subaru for life!

Bought a new Forester during COVID lockdown and it was and easy process. They were happy to negotiate price and answer questions ahead of time via email. I was able to come in, purchase my new car and trade in my old Outback. Thank you Mike and the rest of the Anchor team!

Gladimir, my sales representative, was knowledgeable, personable, friendly and efficient. I am very satisfied with the whole transaction, and my Subaru Ascent. Thank you, Anchor!

Impressive dealership! Our sales rep, Mohammed was professional and patient. Our experience with Eric, the finance manager was seamless. He explained everything thoroughly and answered all of our questions and concerns. Our overall experience with Subaru was a pleasure and we would not hesitate to recommend them to our friends and family.

I was quite nervous as I was buying my first brand new car. Kelly (sales person) made me very comfortable and answered all my questions with utter patience..! Loved the experience. Highly recommend.

Brought the car in for service and Subaru also did air bags for a recall and now the remote starter wont work! They claim they didnt touch it and they refuse to fix it. Nobody else has touched the car - just ridiculous. Poor customer service, the lady on the call wont even help. Keeps telling me to go to another place to pay for service on the starter since its not Subaru brand.The car goes into the shop working, comes back not working, yet they claim they didnt break it. Complete BS! Anchor Subaru is terrible.

The first time I met Jorge, I knew he would be the person I wanted to buy a car from. After he introduced me to Bob, the sales manager, I knew I would buy my car from Anchor Subaru.A month later, I purchased my first Subaru!Both of these gentlemen treated me like a family member. Very personable, respectful, knowledgeable, but most important was the genuine personality of each one!The experience was impressive! There was a no pressure atmosphere. Jorge listened and was attentive to what vehicle would meet my needs. He took the time explaining each car and showed me how each different feature worked.I was very comfortable with Anchor and will certainly recommend them to family and friends.

Great inventory and service is excellent. Loaner cars are well kept and clean and the building is beautiful. Plus location is convenient wether your from the Worcester area or providence. Would recommend anchor to anyone looking for a Subaru or even pre owned cars.

On my 3rd Forester & love my new Touring! Jorge took me through everything I needed to know about the car & was a pleasure to do business with. Mike did a great job helping me finish getting the technology set up. Another great experience, thanks Anchor Subaru!

Best dealer I have been to amazing service.

I went to purchased my car from Anchor a few months back and have had a great experience every time I have gone there. My sales guy Shar was very Knowledgeable and didnt push me into purchasing the car, just talked me through the steps and before I knew it I was driving out in my dream car. Once I purchased the car and it was time for an oil change Patty was my service writer, She was great followed up with me and let me know my car was done and nothing but smiles every time a customer walks in the door. When I went back to get my car from the oil change and general service I had noticed a scratch and dent on the driver door, I had asked to speak to a manager to see if they can find out what happened and thats when I was introduced to Mike. Mike was unable to pin point when or where the incident happened but in order to maintain a happy customer he offered to have the dent pulled and the scratch fixed at no charge to me. He gave me a no hassle resolution to the damage that happened at the shop and let me hold onto the loaner for another day. Once I came back in the following day the scratch was unnoticeable and they were apologetic due to the slight mishap. I will without a doubt bring my car back for service, This was not intended to sound like I am complaining this was meant to inform potential future customer you are not just a number when you go to Anchor. Once you purchase if they make a mistake they will resolve the issue that occurs and treat you like family.