I’ve seen the bad reviews on here, but I have nothing but good experiences with this cash America. The staff is friendly and nice and always helpful with my pawns. They are in my top 3 cash America’s that I’ve visited. The others are the one on grand and Pulaski, and by Milwaukee and Damen.

This place is really good at customer service, I have been here multiple times and have been taken care of expeditiously & kindly. There is an employee by the name of Bernetta who gives presidential customer service to everyone she helps. Bernetta is very professional, kind, & she knows her stuff so you will never walk out Of there feeling cheated When dealing with her. I don’t leave very many reviews but I had to take the time out to make sure that Bernetta was appreciated in a way she deserved. Thank you Cash America for having a staff member that is the complete package!!!

Was about to purchase a laptop computer today when I felt that I was being profiled into the store the gentleman said corporate want to see our ID I just go to another pawn shop and spend my money elsewhere. Just went to Walmart and bought a brand new computer Im so glad that employee there asked me for my ID and social found the better deal and got a better warranty

I was thinking of going to buy a gold chain and medallion for my daughter for her birthday looking to spend a $1,000 today but from the reviews i just read im thinking dont wanna be treated like that so i preferred to take my money somewhere else. I see they dont even try to respond to negative reviews so they obviously dont care about the customer.

The store has improved heavily since new management and new staff have taken over. The prices, attitude, cleanliness, and quality of the items have improved immensely. Definitely one of the best, if not already the best, pawn shops in all of the Chicagoland area. The staff for the most part are honest with what they offer you and really engage with the customers.Without a doubt the best and only pawnshop anyone should be going to.

They ask certain customers for SSN when pawning or loaning merchandise. They tell customers they work with police a need that information which is a lie. Police only need a ID. I called the customer service number still waiting to hear from them. Will update when I get a follow through. Hopefully the issue can be resolved.

Went in looking for a MacBook that was listed online. It worked and everything, but there was a password on it that unfortunately nobody knew. They gave me a full refund and were very nice to me. They even offered to try to find a way to reset the MacBook and call me if they can get it unlocked. Fingers crossed!

Went in to pawn in my guitar today and had a terrible customer service experience.As a frequent customer in the past after not coming back for some time I went in today.I felt as if my business wasnt wanted and the action of the workers proved that to be true.They have a number system for there line so no one cuts in front of someone else.And although I was up next and the workers constantly acted as if I wasnt there,they left there stations numerous times while I waited constantly and was being patient, they knowing skipped my number twice and even laughed in my face while letting someone ahead of me. Another guy who had been serviced and was about to leave also told me that his experience with them was terrible.I cant recall the workers name but she the only one out of all the workers to wear glasses.After I was skipped twice I decided to walk out.I spent a total of 35 mins waiting while I was suppose to be next.I felt a strong sense of prejudice while being there but didnt wanna jump to conclusions.In short I would not recommend this pawnshop at all.There prices are to high,Most equipment they sell is damaged,and theyre extremely unprofessional.Just go down the block two either of the other three pawnshops.I highly recommend Royal Crown Jewelry And Pawn.Ive been going there for months now and there customer service has been nothing less than satisfying and helpful. They serviced me took my guitar and off I was.Thank you for reading.

I bought a keyboard piano and I come back to returned it and they told me that they cant accept it back because i didnt buy the warranty. Warranty is $5 for 15 days, I ask to speak with the manager and she was ignoring me so thats why I said bad service. I give to them 0 stars

Absolutely horrible. Staff allowed people to cut me & another gentleman in line without pulling a number ticket nor did they enforce the rule(which makes it pointless) then the store manager Joe, allowed two guys cut in front of us again just for a PS4 controller. When I told him thats the second time weve been cut in a row, Joe said to wait, which I was already doing 15min before those clowns came in. He then threatened to call the police on me for saying two swear words, I DIDNT cause a scene, I DIDNT threaten anyone. I told him I was a paying customer putting down $100 for some equipment they knew little to nothing about, and that I have a contract with them. I filed a complaint and admitted that I swore 2 or 3 times, but youll never find anyone in this city that will let you slap them in the face(metaphorically speaking) twice without retaliation of some sort. This place sucks, and needs new management.

Bought a HP laptop From here awesome prices ima customer for life 🙌

I just went to try n buy a tv n they told me they can’t sell till December 1 so rude to ppl here I will never give these cons my money again mind u I been shopping here for years

This place sucks & the employees are awful ! ive gone here many times & every single time i went my experience was very bad. not only are the employees unprofessional & unexperienced but they are notorious for their horrible attitude towards their customers. they make you feel like you are wasting their time & also make you feel like they are judging you for pawning your items esp if your item is not too popular in demand. they also act like they hate working there & they act like they are miserable while on the job. they base the amount of money for the item off searching the item off the ebay website & sometimes lie about the prices. i tried selling one of my dison vaccums there & it was brand new still in the box & i paid $200 dollars for it but they told me they only give $40 dollars for all vaccums bc they dont go for much off the ebay website. i then asked them if they can show me the prices off the page they are getting this from & immediately got offended by my request saying that they are not allowed to do that when the customer in front of me asked the same question & they showed him the page. i assumed that they acted this way because they lied about the price. i asked to speak to a manager & the manager was of no help either & still would not show me the page. they then told me the most they can do for my vaccum was $60 bucks so i took it anyways because i was there much longer than i expected & had things i had to do. however, i drove past the day after & right away saw that my vaccum was on display & they were selling it for $250 which is $50 dollars more than i paid for it at the original store. they also displayed a sign on the vaccum saying that the original price was $400. once i seen that i took my reciept from the other day & told them that i sold that vaccum to them & only got $60 when they are selling it for more than i originally bought it for. they told me i had to leave or else security was going to escort me out. after that i never went back & i would not recommend this place to anyone. if you are reading this please do not go there because you will have a horrible experience with them. if you do decide to go anyways then i wish you the best of luck.the pawn shop i would recommend is hollywood pawners right down the block. ive been going there ever since & the customer service is awesome & its only one guy who works there ! he is very friendly & very fair with prices as well. hes easy to talk to & what i like the most about him is that he has a very friendly relationship with all his customers. hes also very professional & acts like he actually loves his job & loves all his customers as well.when i first went to hollywood pawners i told the guy who works there my awful experiences with cash america & he told me that he has had money people come into his shop after going to cash america first trying to sell their gold & the customers were told that their items were not gold & that cash america wouldnt take them in. however when they went to hollywood pawners & the guy who works there took a look at their items to see if they were gold all turned out to in fact be gold after being told by cash america that their item was not gold. this goes to show how unprofessional cash america really is.if youre looking to get your moneys worth then go to him at hollywood pawners & you will leave very satisfied!

Wow pawn shop selling used goods at new prices.

I got 2 tables from there both dont even have chargers n the tablets dont even work I walk n the the workers looks at me dont even say hi or welcome to cash American the worst cash American even going up there today I want my money back I will never ever buy any thing from this place

I call them for info about a fender bass one of the employees told me she said was pretty busy, call back then 30m later I called back and they told me The bass has been sold 30m ago

I do not know of this place, delete my name

Nice people

I do not recommend this pawn shop do not cater to customers who come to buy. And he is always with faces he rides