I am now an Acura owner for life! EXCELLENT service and support! Please go see Jason if you are in the market! He was incredibly patient, helpful, and attentive during the car buying process. Everyone we have interacted with at Oakland Acura has provided exemplary customer service. We are incredibly happy with our car and the ongoing check-ins and support we receive. Thank you!!!

Great customer service, BUT they sold me a car with an oil leak and only the front set of brakes were new. The control arm bushings are all broken and the rattling has been going on since I brought the car home.You know how much this is going to cost me???None of this was evident until I was driving back over the hill after purchasing the vehicle. Im sure theres something I could have done to prevent this, but I expected something a little more reliable sense I am spending $15k.. do better.

Tyler Ghattas is the man you want to talk to. Tyler beat Stevens Creek Acura and provided my wife and I VIP treatment. If you are looking for a true 1st class, luxury experience shop at Oakland Acura. Family owned Acura and one of the rare dealerships not trying to take advantage of their community by marking up inventory. If you’re trying to get a fair deal call them up, ask for Tyler.

My Service Adviser’s name is Brock and he is truly amazing. He listened to my concerns about the car. Let’s face it, my car is old and I think he sensed that I was not quite ready to part with it and he understood that. He was open and candid with me and provided me with options to hang on to it a little while longer. He worked with the timeline I gave him to get me on my way by providing me with a loaner so I could make my meeting on time. I truly appreciated that. Many, many thanks Brock for all your wonderful help and support. Stay safe.Jean Alladin

The purchasing process, and the service experience since the purchase two years ago have been excellent and consistent. Tim Thomas who helped with the service appointment was professional and attentive throughout. Fully recommend purchasing here if youre in the market for an Acura.

Anthony was exceptional from the time of my arrival, explaining in details the service to be performed, the time it would take to be completed, the cost and answered my questions and/or concerns. I am a satisfied customer of Oakland Acura. Thanks

Great service from drop-off to pick-up. I was running late and had to pick up my vehicle after the service department closed. The sales staff kept my key and paperwork and were very nice. Thanks to all at Oakland Acura!

I took my Acura TL in on July 2, 2021 for service of free warranty recall item, the replacement of the potentially fatal Takata airbags. When the car was returned to me, I was told that the work was done, but that if I wanted the red dashboard SRS warning light to go off, I would have to pay $179.99.. So, not a free repair at all.Imagine how I felt: The free repair is done, lady, but if you want that light off, it will cost you $179.99.I certainly did not feel like a valued customer.And how am I to renew my cars registration and pass the smog check? Impossible with this warning red light on the dashboard.Moreover, the Acura web page states explicitly that if the red SRS dashboard warning light is on, one or more of the vehicles airbags will FAIL TO DEPLOY IN THE EVENT OF A CRASH.So Ill be injured or killed in the event of a serious crash, because the airbags will not deploy to save my life. The red lighted SRS warning light now shining on my dashboard tells me this, per Acuras website.

I have always received sound advice & quality work from the Oakland staff (downtown & Oakport locations) Everyone is friendly, courteous & knowledge...best customer service team. Thank you so much Neelowfer for all your help today searching for best options available...and Happy Trails to my go-to-guy Raymond, wishing only the Best.

Brock, the service representative, was extremely helpful throughout the process. He and the staff went above and beyond to make sure I was informed and comfortable with the maintenance for my vehicle. They made a difficult situation much easier.

If you have a trade, go somewhere else. This dealer will through all excuses to low ball to pennies or kick the trade if they see no benefits to them. Other dealers matching the prices to earn the business. If dealers that dont want your business, can you do business with them? With me NO NO.If my car runs fine with no issue, why do I need to shop for a new one. End up with Tesla Y instead

Had an issue with my trunk not staying open at an incline (unfortunately my driveway is on a hill), little did I know that Acura trunks are heavier than my previously owned Honda Civic before buying my TLX. I brought my car in to get it check out. Brock, Assistant Service Manager, assisted me and warned me that they can replace the springs but it may not stay open while on an incline due to the weight of the trunk. He was very friendly and knowledgeable. Im not sure why the trunk has to be so heavy but this is a major major flaw on Acura, but then again I guess not many people have to park their car on a hill. While my problem wasnt fixed Im glad to have received great service at Oakland Acura from Brock and Tyler.

I was early for an appointment but they saw me right away. Gary Wong, I believe is his name, always greets me in a friendly and professional manner.Agnes Kang

Gary Wong and crew at Honda Acura provided exceptional service-again! Even provided a loaner car! And that is why I prefer taking my car here.

(Two weeks ago)I called and spoke to Tyler Issa to inquire about purchasing a car for the first time. I had a million questions and he patiently answered them..Hes really nice and friendly right off the bat!He and Ray worked with me and I was approved for a car.Let me first say this. They both did everything they could to find the perfect car for me working with my budget, and credit score. They really treated me like family. It was genuine and I WAS NOT pressured or felt like it was just a sale.They have offers for recent graduates as well (terms). The process was literally a couple of hours and I have had my car for two weeks.Tyler thoroughly went through everything about the car and even referred me to a car insurance company that was affordable.Ray went over the purchase, bank stuff, and leasing terms and conditions. They were genuinely happy this being my first car purchase.The team at Oakland Acura is amazing and Im highly satisfied with my car, the service, how easy and fast it was, and even the follow up.Thank you again Tyler and Ray for doing EVERYTHING you could to make me a satisfied customer. You made my first time car purchase very easy and rememberable. You are greatly appreciated. Im very happy 😊 💕🤧

Service advisor: efficient, fast, thoughtful, willing to go the extra length to make sure that service is the best possible.

Received the best care always on top of everything car extra clean courtesy wash. Thanks Oakland Acura

Oakland Acura provides great service, clear communication and a pleasant atmosphere.

Raymond and Gary in the service department at Oakland Acura are awesome. They are always willing to help me out when I have car issues. I know that theyll take good care of me and make sure Im back on the road safe and in a timely manner. Thank you guys for the excellent service!

Siuper! And oh so thorough.

The service I received, especially as a senior citizen in need of patience, was exceptional. I was greeted warmly, the details and estimated cost of the scheduled service was explained, the complimentary car wash was provided, and additional questions related to my cars care were answered unhurriedly and with a smile.

Truly exceptional customer service! Thank you to Raul and Brad. If you re in the market for a new Acura this is the place to be. They are very personable and had more of a family friend feel. They went above and beyond to make sure I got everything I needed was right and i got everything i needed. The process was painless and efficient. Thank you again for the phenomenal service Raul.

Thank you Brock for making my service experience great!

Great service! No hickups, no delays, friendly staff.

Oakland Acura is the place to go when your Acura needs a service. I dont take my car anywhere else.

I had a great experience having my RDX serviced at Oakland Acura. Super friendly staff and car was service quickly.

Used to be great place to buy a car from but not anymore the sales team not good at all definitely recommended. to go buy from.they wasted 2 hours of my time and they tried to scam me with the same price with different dealers. This place just fine to do service maybe but I definitely not going back anymore to that place.

Love this place very nice and helpful staff....I would send anyone there that was trying to buy an Acura

Working with vulnerable patients during the pandemic, I was grateful for the precautions Oakland Acura provided during my purchase experience. I did the bulk of the purchase from home and only came in to sign documents outdoors and in a well-ventilated indoor/outdoor space. The team provided exceptional service and I love my new (to me) Acura!

Great place to service my Accord. Super clean, staff is professional and friendly!

The place is awesome.

Best service ever quick.they will make sure you got everything. They do the best they can to help you .

Came here for a brake service an my RDX. Made an appointment online, although the service options listed on the website are limited. I was 15 minutes late but they were quick to see me and get my car in for service. Jose was friendly and accommodating. He was able to get the services done in a timely manner. Services specials are significantly cheaper than other dealerships and their facility is top notch.They offer free Wi-Fi and complimentary snacks. Drive is a little further from San Ramon but well worth it for bigger services.

Gary Wong is probably the best service manager I interacted with. Hes incredibly knowledgeable, professional, and courteous. Hes a true asset to the dealer, and because of him, I would highly recommend this dealership to anyone. I am so glad to have found Gary. Top notch experience.

I had a really great experience here at Oakland Acura and I just wanted to say Scott Crowe was awesome!I emailed about a Preowned Dodge Durango so Scott called me to set up an appointment right away! He had the car clean and parked out front when I showed up! I was super excited and he made the car buying process really smooth and simple. They also made trading in my previous vehicle a breeze and I got a fair trade value which was exactly what it showed online. I didn’t plan on coming in the same day but talking to Scott about the Durango made me even more interested! It was the best car buying experience I have had!! I am so glad I made the drive out to Oakland Acura! Thanks again Scott and also Matt!!! I love my new car!!

The staff was very knowledgeable, friendly and provided a very safe and positive car buying experience.Thank you!My wife loves her new car!

The service department at the Oakland Acura is truly exceptional! All of the staff members are friendly and courteous. Its easy to get a service/maintenance appointment there, if I need a loaner car or a ride, its always available--if I tell them in advance. They will text you when the car is ready and I love that feature.

Management and staff have done a great job making you feel safe and comfortable during the Covid-19 pandemic. Service was exceptional.

Andrew is great! He deserves a raise!

Sweet deal, friendly staff and didn’t take that long. Thanks, I will be back to get the A1 service again!

I love the guys at Acura make you feel welcomed and like youre home. They are very detailed and personable! I want to thanked the GM Brad for the personable treatment. Felt great! Thank you Acura of Oakland! You guys are the BEST!

I will always bring my cars here at Oakland Acura by Oakport. The service managers are always friendly and happy to help. I always appreciate them going through the paper work after the service and let me know what I need to look for in future visits. Thank you! You all are amazing. Jose and Raymond are the best! Always try to get one of them to be my advisors.

I like Acura of Oakland. Experience was straightforward and the pressure was low. I liked my sales experience.

I always receive excellent service from the staff!

Anthony was super helpful and friendly

Quick and painless service experience as always. After arriving for my appointment time I was greeted by Jose, which helped me with the best possible care. Would recommend and come back again.

Great buying experience and awesome service

Clean cut workers whom you felt were truly looking out for you. Clean spacious restroom.

Paul Dixon is exceptional. This is the fourth car I purchased from Oakland Acura. I have always received great service from purchase to maintenance. I love their new facility and the staff remains solid.

Raymond Leung is the only reason I bring my 3 Acura’s to OA. He’s knowledgeable, professional, excellent ppl skills, honest and most of all trustworthy. All the ingredients for a successful manager who represents OA. Thanks Raymond.Jan Masaki

Oakland Acura service experience is always exceptional! Gary, is always helpful. I love that he’s always professional and friendly. He thoroughly explained what services will be provided.I highly recommend Oakland Acura! 😀

Great experience every Every time I go to Acura. Ruvian always helps me out and goes above and beyond for the customer!

Thank you Acura of Oakland for the excellent customer service and for helping me take great care of my vehicle.

I always get my car serviced here and they treat me so well! Amazing service and great experience every time. I attempted to go to Pleasanton for the first time last week to get my car serviced because my parents live close to there, and it was the worse automotive experience ever. I will be only giving my business to Oakland Acura from now on.

I have always received awesome service at Oakland Acura. My 2005 MDX was serviced at downtown Oakland. Even though I was late, Jose provided excellent service on my 2015 RDX. Thank you!

Everyone at Oakland Acura is exceptional! The service is excellent and always thoroughly explained prior to doing any work. The facility is gleaming and I choose spend time working there while I wait for my car. Gary is my technician, and hes smart, courteous, and offers authentic advice. The only drawback is that Acura doesnt have an EV scheduled anytime soon on the roadmap.

During the pandemic I wasnt sure what to expect when going to get my car serviced. I was pleasantly surprised. It was quick, efficient and safe!

Enjoyed working with Ray Santamaria recently, he is professional, friendly & helpful. Ive been happy with my Oakland Acura TL for over 18 years!

While hiking someone attempted to break into my car; thankfully they didnt take any belongings but jammed the lock entry into my car. I called and was able to get an appointment in right away :) Ray got me set up and let me know they could get the new piece in the next day. I dropped my car off 7am the next day and it was ready by 4pm. They even threw in a wash and vacuum :D Amazing customer service, quick and reliable! Thank you so much for your help here. (A note: I went in during COVID and everyone was wearing masks and distancing themselves which I appreciated, felt very safe)

I receive great customer service and communication regarding maintenance on my car.

I love Oakland ACURA, it is one of the last family owned dealerships, where you are treated like family, with genuine concern for your well-being .

Took my 2016 MDX for some service and roof paint recall. Staff was very helpful and courteous. They also provide me loaner car which was highly appreciable. Also when I went to pick up the car they saw that my battery on FOB is low. They immediately replace the battery without any charge and was out of door within 10 min. I highly recommend this facility for any kind of repairs on your Acura. Overall experience was very good and smooth.Will definitely use them for all the services and highly recommended. Keep it up your good work.

Very friendly and went above and beyond.

We came here to test drive a car. At the moment they are only showing cars by appointment but they were so accommodating and we showed up without an appointment and we were able to test drive a car. They are observing all of the Covid19 protocols and it was a good experience. The car itself was also a pleasure to drive. We were helped by Rodrigo and Ray. Both were very friendly and knowledgeable. I appreciate they were not pushy. Definitely recommend this dealership and both gentlemen.

ALWAYS ALWAYS PROFESSIONAL, KIND, AND ON IT 💯 Customer since 2017👋🏽

Would not recommend if you value your time and money. Booked appointment in advance, they knew that I am coming from San Francisco and that I dont have car I need to use uber. When I arrived I found that there are other byers checking car and ready for test drive and most probably to buy car. And manager wasnt even aware of it until he went for keys. Other customers came from San Jose, so they probably also booked appointment.

As always the service was excellent. A warm welcome, clear precise communication, fast problem solving and the work was done efficiently and in the time frame expected.

Friendly and professional service.First time buying out a leased car, so it definitely was nerve-wrecking because both my husband and I were not familiar with the process. However, Ray and Tyler(maybe Taylor...sorry, I forgot!) made sure the process was stress-free and treated us like VIPs. We were able to get the refinance rate that we wanted along with a warranty option within our budget. Although it took 2+ hours (just like purchasing a new/used vehicle), Ray and T were very patient with us and answered all of our questions. We felt so bad making them run back and forth with the numbers, but they never showed any negative vibes and kept a smile.I have another vehicle leased and I am confident that when the lease is up, I wont go through a 3rd party. My business will be with Acura. Thank you again for a wonderful experience!

I alway come here to get my car service done and they alway do an amazing job. Raymond is one of the manager there and he is the best person for you to see and talk to.

My experience from purchase to continued maintenance on my MDX has been wonderful to say the least. The team at Oakland Acura is amazing...especially the service team.

Great customer service traded in my 2016 RDX to a 2017 MDX

I want to thank Tyler Issa and Ray Santamaria for making my car buying experience a great one at Oakland Acura.Tyler is very professional car salesman, who isnt aggressive or pushy like others, but listen to what I wanted. I didnt feel any pressured or in no rush to purchase my vehicle. Tyler took his time to work with me on the pricing and came thru. I ended getting my 2021 RDX in white.Ray is very pleasant and helped with the financing and took his time explaining every detail of the contract before signing.I would definitely recommend Oakland Acura to family and friends.Thank You so much Tyler and Ray for making my shopping experience AWESOME!!!!

Great dealership. Buying my used Acura there was easy and fair. I also get my car serviced there, as theyre the only dealership Ive ever seen the has reasonable fees for that. All of the employees Ive met were friendly and professional. The new location isnt as convenient, but its beautiful and comfortable inside. Even though Ive moved to the city, Ill still cross the bridge to go here instead. Great job, guys!

The staff is friendly and cares about my concern. My car was done faster than the estimate time.

Its so nice, the staff very kind and gentle.Im really glad and appreciated with all.Thank you!!😘

It was clean but the cars were a bit expensive.

Oakland Acura Service always provides great service. Jose is the best!

Excellent service.

Pretty disappointed I live in SoCal called 4 times to see availability on a vehicle they have online. Each time I called I selected to speak to someone about sales and it kept on ringing to the point it where it would take me back to the main menu. Sucks they have a nice car there I was ready to buy.

Spacious waiting area. Clean restroom. Advisor kept me updated to the progress of the service.

The Service crew @ Oakland Acura have always taken good care of me.Been coming here for years, just because of the employees.

Very fast and efficient

Nice people, good service. Never had complaints.

Definitely was fast and great job

Great experience overall! Really felt at home with the team Oakland Acura!

The atmosphere is always pleasant, very clean, and the employees there ARE OFF THE CHAIN, THANK YOU OAKLAND ACURA 💯

Always a pleasure to have my car serviced here. Knowledgeable staff, polite, and the waiting room is comfortable.

Very friendly staff. Paul was a great salesman. Very patient and very knowledgeable. Matt, the sales manager stopped by and introduced himself. I highly recommend this dealership. A10+I took my Acura MDX on July 12th for annual service and Niloo the service advisor was wonderful. She explained everything that they needed to be done and when I got the car, she explained everything that was checked. I highly recommend this dealership and Niloo. ANOTHER 10+.

Always great service!!! Ray and his squad are the best in the business.

They never have loaners for even good customers

Nice salesman - Paul Dixon

Great dealership super helpful

Timely, professional, attentive, and kept well-informed of what service my care required during my visit. Thank you.

One of the best experiences I’ve ever had at a dealership. Raymond was super helpful and patient. He explained the whole process and i felt very comfortable leaving my car in his hands. Definitely will drive two hours just to come to this location!

Went to get my MDX serviced and Ken in the service department was amazing! He exemplified exceptional customer service, and was very understanding, patient and professional! Thank you so much Acura! I definitely recommend this dealership to anyone!

Great people and great service! They go above and beyond with cleaning along with accommodations each time.

Theyre outstanding at Oakland Acura!

Excellent experience.

Gary Wong and Tom is the best. Highly recommend the dealership. Honestly, ive owned 30+ cars and this dealership and their staff made it amazing. Good job. Will be recommeding and coming back for it again and again

Good customer/ prompt service 👍. Prices for regular maintenance very good and they even give you a car wash and vacuum inside included with your service.