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Auto Glass On The Move
728 E 12th St, Oakland, CA 94606, United States
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Auto Glass On The Move
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Da
Review №1

Super fast turn around! Car got broken into on Wednesday and I was leaving for a trip Thursday afternoon and needed my car. Called them up and organized an at home appointment for next next morning. Technician arrived well within the allotted time window and was fast and professional. Also pricing was very fair for the service provided. All in all would highly recommend.

Co
Review №2

The most helpful and friendly people in town. They were able to help me quickly and can’t speak highly enough about this establishment. Thank you Auto Glass On The Move!

Si
Review №3

I was very impressed by the service at Auto Glass on the Move. The employee I worked with was knowledgeable about the work I needed done and was transparent and proactive in asking whether my insurance would cover it. He was personable and seemed to genuinely care about the repair and me as an individual. If I need other auto glass work done, I will definitely plan to come back here.

Da
Review №4

Glass On The Move did what no one else could or would. Took my call at 4:30PM on a Friday for a Monday AM replacement, called and secured the insurance authorization, called and secured the replacement windshield, called back and updated me, set a show up time, called because they were going to be 5 minutes late, beat their time estimate for installation, and were considerate and careful through out the entire process. They beat the other shops by a week. I would HIGHLY recommend them without hesitation.

Me
Review №5

Best glass repair in the Bay area. Professional, friendly, personable and reliable. Cant get any more professional than Felix, James and Lisa. Thank you all for the service you provided. Will keep spreading the word.

c
Review №6

My windows were shattered on Sunday morning and they were fixed by Tuesday. Great service. Safelite couldnt get me until next week and glass on the move was better because they did what safelite could do but more timely !

Mi
Review №7

Called James, got a great quote. Guys showed up on time, pointed out some issues (21 year old truck), did the repairs quickly and on budget. Very satisfied!! Thanks guys!!

Sh
Review №8

They helped us out with a vandalized on short notice before a holiday weekend. Super personable people and fast. I was very thankful for an easy experience.

Ca
Review №9

I was very pleased with my experience. The price was fair and they treated me as if I was already a loyal customer, so now I will be. Much appreciation to the quality of customer service and quality product. Hopefully I don’t need my windshield replaced again anytime soon, but if so, I’d happily return to Glass on the Move!

Je
Review №10

Quick, easy, affordable, and they went the extra mile to find my hard to find auto glass. Van was professional and did quality work. Lisa was very helpful on the phone. What else do you need?

Er
Review №11

These guys are the BEST! Exceptional customer service from the moment someone answers the phone all the way to techs who do the final repair. They came on site and had us back in business in a flash. THANK YOU!

Jo
Review №12

Great Customer service. Fast on repair. Work was excellent.Thank you allThank you again Ms. Lisa!!

Ma
Review №13

Beside for my rearview mirror up a little high everything is good. I will pass the business along to my colleagues.

Ah
Review №14

Outstanding service and great quality work. James who helped me through the process was top notch and the guys who came out to replace the glass on my car were good guys and got the job done quickly

Ca
Review №15

These guys are the best. Makes having some ahole smashing your window less unpleasant.

Ja
Review №16

Reasonable and friendly staff. I was bit skeptical at first but after talking to the staff and checked reviews i was put at ease. Quality of work was great and very personable staff. I requested for original windshield for BMW and they immediately ordered and got in place. I would suggest anyone looking for quality work and friendly service to visit here.

Sa
Review №17

Wow! I don’t know what to say! I called, Lisa picked up! And was just so helpful from there!I was calling on behalf of my sister who lives in Oakland and I live in Sacramento. Her car got broken into and she couldn’t even drive it. I told Lisa the situation and she was so quick to help and calm me down. She was also so understanding about financial issues. I give her info to my sister and they quickly came out to clean the car for safety and replace the windows! I highly recommend! Thank you so much!~Sam

Br
Review №18

Amazing experience from start to finish. Accurate quote when I called, very fast service in the shop, and assisted me in filing claim with insurance. Highly recommended.

Sp
Review №19

Great place to go for Glass repair

G.
Review №20

Great customer service. Im a sucker for great customer service.

Ju
Review №21

Ive used Auto Glass On The Move 2 times once to replace passenger side mirror & drivers side window regulator the service was great both times.

ri
Review №22

I have been doing business with glass on the move for over 30 years. They have always been the best price and very easy to work with! Always my first thought in auto glass.

Ke
Review №23

Very professional, had odd car need available, friendly and helpfulLooked into insurance options

J
Review №24

Fabulous staff. Replacement glass was ordered very quickly. Cleaned the broken glass and had me on my way with a new window. Plus theres a place to get dim sum right across the street while you wait. Nice continent location.

Sc
Review №25

Very fast and friendly service. I very much recommend this company for your mobile window repair needs!

Ka
Review №26

They came to my place of employment. They arrived when they said they would. Very professional. Finished earlier than estimated time frame. It was a great convenience. LOL My boss wanted their card.

Ta
Review №27

I was lucky to find this place offering same-day repair with the glass I needed in stock. I booked them through my insurance and they asked me to bring in my car around 3pm. Not only did they not repair my glass on time, but they broke the replacement window during the installation AND now my car is giving me an error message needing service. I would NOT recommend this place!!

Wi
Review №28

Great staff. Very professional. Worked with my schedule. Fair price. Gave estimate of labor time need; finished within time frame quoted. Highly recommended for service. Shout out to ladies in the office. Made me feel special and welcome.

Ch
Review №29

Three weeks agoI Highly recommend James & his team ! I’ve used them for several of my vehicles and have been extremely satisfied with the results. Their prices are comparable but my satisfaction comes from the care taken of my vehicle and quality of material used.

Pu
Review №30

Charged me what they quoted me

An
Review №31

Today is my 6th or 7th time using their services... life in the Bay Area. I keep coming back here every time because they are professional, kind and helpful. It’s hard to imagine how they could improve. They always get you in quickly, do the work well and treat you with respect. I love this place.

My
Review №32

These guys are GREAT!!! Everyone is very nice, helpful. My glass had to be special ordered as the dealer didnt even have it in stock. They let me know as soon as it came in and it was replaced that day. The service was fast, customer service was spot on (and I am a HUGE stickler for good customer service!!!) they took care of everything with my insurance. This was the easiest, least stressful glass replacement I have had. If you hang out while they work on your care the waiting area is clean and comfortable!!! And Bonus points for having a pinball machine!

Vi
Review №33

End up not using the service. So be mindful that this review is not a full review. I just want to say that when your car has no window and the person on the phone says that it wont rain till Monday (4 days from today) its just rude. Id like to compare their offer to other Auto Glass I have used in the past. this place did not offer a crash wrap drive in. And this is a deal breaker for me.

Fr
Review №34

Good company to deal with guys are very efficient and friendly The girl in the office was the best. Been there before definitely will go again.

Wi
Review №35

They fixed our windshield that another company didnt do just because totally would recommend

Jo
Review №36

Did a wonderful job! Will definitely be going back there to get my windshield replaced

An
Review №37

Awesome work from Zane this morning! Thanks for replacing one of the rear windows on my Corolla after it was broken into earlier in the week.Zane was professional, fast and friendly. He also vacuumed the whole car interior, which desperately needed it!This is the four or fifth time Ive used Glass On The Move, and they always provide service with a smile. 10/10, would recommend to friends and family.

Ma
Review №38

These guys and gals are great. I went there at a time that was super stressful- in the middle of a move and my car was broken into. Of course the side window and small vent window were both broken and I was stressed. The staff was super nice, informative and patient. I would recommend them to anyone. I hope I never have to go to them again( because frankly who wants a broken window) but if I find that I need to, I will come back here 100%.

An
Review №39

I love this place. Felix the owner is super passionate about customer service and it shows! Everytime I have ever used their services everything has gone smoothly. I love that you can get same day service at no extra fee... and they come to you! Last time they came to my work and fixed the window over my lunch break. It was great because it enabled me to go about my life without changing any plans or wasting valuable weekend fun time sitting around in a repair shop. If your window needs some love CALL THEM NOW! you wont regret it!

Ma
Review №40

This place is fantastic all around. Very friendly staff, super quick turn around and most importantly a fantastic price. This place was the only good thing about my smashed window.

St
Review №41

Fast and friendly service. Theres a pinball machine in the waiting area, and they play good music in the shop.

He
Review №42

If you need your glass repaired or replaced, be sure to give these guys a call.My car was broken into last night in SF. It also happened to me in Oakland not too long ago.I was going to just go with Geicos preferred vendor that I used last time, Safelite, but they couldnt take me for 6 days (anywhere in the bay area). And didnt offer mobile service as they are so busy.So I called around and left messages (in the middle of the night) so I would hopefully have some options in the morning.I went with Auto Glass on the Move due to:(1) strong reviews(2) good pricing -- though my insurance deductible is what it is, so price wasnt really an issue(3) responsivenessThey returned my call even before they were technically open (good strategy). They told me they could order the glass and have it by noon and could drive to my home in Alameda to replace my window.Gerald called when he was en route (during the promised 2-hour window). He was very polite, efficient, and cleaned up all the glass.I also appreciate that he gave me some helpful recommendations. He said I should leave the rear/trunk cover of my Rav4 OPEN so they dont have to break a window to find out if there is anything worth stealing (of course, this assumes there is nothing worth stealing).He also recommended I call the office to learn how I can get a lower deductible. I thought $250 was low. BUT I have a $250 deductible for both collision and comprehensive (which the glass falls under). So Im about to call Geico now find out the cost of lowering my comprehensive deductible. Living in the Bay Area, I expect wont be my last car break-in, unfortunately.

La
Review №43

My car got broken into..I called Glass on the Move and within hours they were there. I received very professional phone service, the technician was very clean and helpful. The price for my glass was very reasonable!! I definitely will refer this great glass company to others!!

Do
Review №44

My daughters car rear window was replaced quickly with professional work, better than before. I was truly impressed by the coordinated labor the two men presented on behalf of this company and will recommend their service to everyone.

ra
Review №45

In and out with a great looking glass in 45 minutes. You guys rock! Special shout out to James who was diligent in following up with me and the benz dealership about the order.

Ed
Review №46

This is my second experience with having a glass repaired by Auto Glass on the Move. The first was with their mobile service and I found it excellent! This time I was asked to bring my vehicle into the shop. Which was okay because I believed I would get even better service. The office is clean with enough seating to wait comfortably should you choose to go that route. They were quick and installed both my rear door window and the rear quarter panel window. So far, so good! Upon picking up my car, I noticed that the door panel did not look as if it was replaced properly. I drove my vehicle home and upon further inspection of the repair, I saw that the technician, who was selected to work on my vehicle, neglected to vacuum glass behind the rear hatch seat and underneath the seat in front. This was a bit much to take and did not reflect a proffesional approach or pride in someones work. I called AGOTM and was told to bring the car back later so that they could address it. Upon arrival, I showed them the glass as well as my concern about the installation of the door panel. I saw the push down on it as I had did earlier at home hoping to get it to seat properly. It didnt work. Most of the glass was vacuumed and I left again. I returned once again the next day because I couldnt bear looking at the eposed bolts of the door panel through the rear window. This time after I showed them the problem, it was worked on by a technician who was assisted by a very helpful mobile repair driver, who happened to be in the parking lot before going on his routes. Together they saw the problem, removed the door panel and replaced it properly. I could have given 3 stars for the inconvenience of having to return there twice for lack of attention to detail but was encouraged that they did everything to remedy the situation. One suggestion would be that more emphasis be placed on quality of service versus speed. Sure, I want my vehicle returned in a timely manner but only if its done correctly. I selected them when given the choice by insurance glass repair vendor and would probably select them again. Hopefully there is not another reason to use their services in the future but if I do, I will prefer the mobile service for their better attention to detail.

Je
Review №47

Excellent price/service! My Tucsons window was vandalized in rainy weather. Other glass companies offered appointments three days away. Auto Glass On The Move came through as promised in four ways: a next morning apptmt, a 1-1/2 hour repair time, a fair flat fee, and they stand behind their work! Thanks again!

Mi
Review №48

These guys are awesome! Professional, friendly, and timely. They came to my house in the time range they gave me and did a perfect job. They took under an hour to replace my windshield and took cards at the house. I would only go through these guys, especially with my insurance deductible.

Ba
Review №49

Felix at the shop is awesome. Honest, articulate, service-oriented, timely. And totally reliable. Couldnt go to a better glass outfit. Use as needed.

Da
Review №50

After an accident I had to replace the rear glass on my Dodge Dakota pickup truck.I stopped by Glass on the Move and they had the new glass in in less than an hour. I was very impressed with the entire team. They are friendly, very professional, fast and efficient.I can recommend Glass on the Move without any reservations.

Ka
Review №51

They do quality work here! Friendly, fast and efficient. They had what i needed in stock so there was no waiting on ordering parts. Highly recommended

94
Review №52

They can get a window for just about anything and can do the work either in-house or mobile. They also do chip repair for a reasonable price. This recently saves me a bundle.

Al
Review №53

Great staff & excellent service! I would recommend Auto Glass on the Move for all your windshield repairs. Felix and his staff were very friendly and helpful and they took care of my cracked windshield right away; all-around great experience.

Ch
Review №54

Awesome place. Great prices and even greater people.

Mi
Review №55

Fast and friendly service! They assisted with my insurance claim and gave me a ride back to my house. Awesome.

Be
Review №56

Walked out to find my passenger rear window broken. Called them and they let me come in right away to fix the window. Only waited an hour and a half and had my window replaced. Super nice staff and great work!

di
Review №57

Friendly fast service! Highly recommend

Om
Review №58

Great service by Steve to replace my rear windshield. Even the folks who answered the phone were surprisingly professional, funny, and clear. A nice departure from my calls to other glass places in the area. Ill definitely recommend to my friends.

gr
Review №59

They did a fabulous job of tracking down and replacing my car window. They were courteous, professional, and a pleasure to work with! Thanks to Felix and Jesse!

Jo
Review №60

These nice folks repair my windows every time some jackrod breaks one. Mobile repair or at their shop, always great service. A must-have number for living in this town.

Br
Review №61

James was very pleasant to talk to on the phone and his installer was friendly. I would recommend this company to anyone with auto glass needs.

Je
Review №62

Ive worked with Felix at Glass on the Move since March of this year. The entire staff is friendly, helpful and are very convenient to use! I highly recommend calling these guys next time you have any issues with your auto glass.

Su
Review №63

Prompt and courteous service. Got our cars window replaced on New years Eve. Recommended!!

El
Review №64

They were timely but did not clean my car like safelite did. Still finding glass in my car a week later

Al
Review №65

Great guys, fair pricing, prompt repair. Really happy to recommend these guys to anyone needing auto glass replacement

El
Review №66

Same day appointment and done in less than an hour, + excellent customer service. 100% recommend this place.

Ch
Review №67

Replaced my auto glass. A rock hit the glass so they fixed the 2 tiny cracks. Great Service

Jo
Review №68

They did a good job replacing my glass, but later on when I had questions concerning my glass and the quality they became impatient and rude. Then they hung up on me. My insurance company was even shocked as they were listening on the phone call. No need to get defensive when a customer is just asking questions! Not recommended.

Ev
Review №69

Great service, great job performance, and very convenient! I really love their work. I will definitely be coming back.

My
Review №70

Great place to get your windows done, Fast service and excellent customer service .

la
Review №71

This is my personal preferred Auto Glass repair shop. The people that are great and honest.

Ye
Review №72

My cars rear window got smashed and I panicked a little. I got zero prior experience dealing with car problems. I found Auto Glass On The Move via Google and they came to my car within in an hour. Their technicians are friendly, careful, and professional. I looked up quotes from Safelite and that is around $150 more. Highly recommend to anyone. They made this breakin as painless as possible for me.

Mi
Review №73

Very comfortable atmosphere. Wonderful customer service

Do
Review №74

Best glass work in town.

Bo
Review №75

Though Ive been there numerous times, I now know theyre over priced

He
Review №76

They were great and fixed my cracked windshield speedily!

Ma
Review №77

My experience with Auto Glass was Brilliant!!! Very professional and Fast! You guys are the Best !!!

Ga
Review №78

Fast and friendly great service.

Ch
Review №79

Excellent and friendly service.

Be
Review №80

They did a great job on my wifes windshield and side window after it was shot out by a carjacker, they even got all the broken glass out of the carpet and had it ready to go the next day,Their prices were competetive,

Ka
Review №81

Quick. Communicative. Great

Al
Review №82

Cheapest prices in town and they were able to replace my smashed window right away!

Jo
Review №83

Super fast and reasonably priced as well!

Da
Review №84

Best service and CSAA approved also

Na
Review №85

Great service and prices

Li
Review №86

Lied about cleaning ALL glass and that I would get the same tint on my windows. I found glass on my seat after they vacuumed all over the floor and in my window pockets even after the vacuumed. Bad customer service included if you find any glass up to a year from now, come back and we will take care of it. No thanks.

An
Review №87

I dont know why this place is the most expensive in the area.

Me
Review №88

Efficient, kind, honest, and informative!

Wi
Review №89

Thanks for fixing my glass!

Ki
Review №90

A sham, overpriced and full.of what some call game

El
Review №91

The people are very friendly and the service is fast. I really recommend it !! And thank you very much for repairing my car‼ ️👌

Information
66 Photos
91 Comments
4.6 Rating
  • Address:728 E 12th St, Oakland, CA 94606, United States
  • Site:http://autoglassonthemove.com/
  • Phone:+1 510-835-0761
Categories
  • Auto glass shop
  • Glass repair service
Working hours
  • Monday:9AM–3PM
  • Tuesday:9AM–12PM
  • Wednesday:8AM–5:30PM
  • Thursday:8AM–5:30PM
  • Friday:8AM–5:30PM
  • Saturday:8AM–5:30PM
  • Sunday:8AM–5:30PM
Accessibility
  • Wheelchair accessible entrance:Yes
Amenities
  • Restroom:Yes
Planning
  • Appointments recommended:Yes
  • LGBTQ friendly:Yes
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