I aquired a vintage sign with a cracked letter. I was warned to set my expectations low but was very pleased with the work done. They took the time to answer dumb questions and gave me options rather than a flat rate. The inside of the shop is pretty incredible.

I have worked with Neon Works for the past 15 years and they are simply the best in the Bay Area and amazing to work with!

I wish that I was not writing this review. But it needs to be done as I am now the owner of a broken neon sign. I have a small business in SF and I needed a sign for my window. I must start by saying that initially Jim Rizzo was great, very helpful and patiently showed me all the options involved in making a neon sign. I picked the style, color and size and asked a lot of questions. I paid for the instal as I know nothing about neon. I got this sign installed in end of July by Jim and it looked great for about 2 months. Then one day in early October the sign broke. Jim came very quickly to pick up the broken part - but then everything changed about his professional demeanor. He didnt answer the phone or emails - and then when he did there was no explanation for what could have happened - just a request for money to repair the sign. The sign cost $970 (before installation) and the repair was to cost $550. More than half the cost of the sign itself. I had been assuming it was some sort of failure in the sign itself - but after many phone calls, emails and texts I finally heard back that the sign must have broke due to something hitting it. So I reviewed the security camera footage, quizzed everyone that was in the shop that day and came up with no event that hit the sign - nothing significant enough to remember. I told Jim, but now the response blames me for picking the type of sign I did. I am a small business owner buying their first neon sign ever not a designer specing details for fabrication. I asked many times about durability of the skeletal neon versus the acrylic neon - and I was told they are the same durability once hung.So this review is to caution any small business owners looking for a neon sign - perhaps you should order it from another sign maker. So Jim - if your reading this take this as a sign that I would love my neon sign back and I am not excited about writing reviews - but Man, you gotta have a conversation with me! Understand that I am shocked my sign only lasted 2 months and at least get on the phone with me.

Top notch neon