Always so pleasant and accommodating! Service is always excellent!

Staff are courteous and friendly. They answer all my questions and the work on my vehicle was done and ready for pick up at the time I requested.

Staff is very friendly and knowledgable. I always feel confident that any service work done will be completed correctly.

Brandon makes buying a car almost too easy! He is quick with problem solving and his communication is wonderful! I’m on my third car with Brandon and I’ll be there for my car buying as long as he is! Not to mention all the friendly smiling additional staff at Mort Backus!

Mike at the Service desk was very professional, explained the whole NY inspection process, not only took care of my new truck, but inspected my trailer too ! I would definitely recommend this dealership to handle all my service needs

Mike got me scheduled on an urgent basis, got me in and got it fixed. My air conditioning clutch and compressor went up while I was 1,000 miles away. I called Mike and explained that we were going to be home for two days. Even though there was no room on the schedule, he got me in and the mechanics made the repairs. I am extremely pleased with the service that I always receive here.

Always a positive experience. Mort Backus and Sons have wonderful customer service.

I love Mort Backus & Sons from the service department to sales. They constantly show to me that the customer is important to them and that means more to me than any sale or discount. They recently helped me lease a brand new Traverse and went above and beyond our expectations for service, friendliness, and price. I will continue to recommend Mort Backus & Sons to all of my friends and family. Thank you!

Courteous, respectful, expeditious and professional. They squeezed me in when I was in a bind. I will absolutely be back and recommend to others!

Good to talk to. Explained the fix on vehicle. Fast service

They are a great place to go to they fixed my 18 Silverado after a deer hit and it looks perfect just like when it came out of the factory highly recommend them

Did not have an appointment they got me right in . Very satisfied!

The staff were amazingly friendly and very personable. I have never had so many great interactions with that many employees at a place of business.

I like the people who are very competent.

Thank you for always being friendly and efficient!

Very professional, and done right away when I got there.

Made an app- was taken in as soon as We got there. They came out shortly and told us what was wrong and they had the part in stock. Put the part on. We were on our way in no time. Service and personal were great. A pleasant experance. Thank you

I want to thank Peter for all of the help he gave me - spending time explaining the new features on my Equinox and answering all my questions so I understood them - setting up my favorite country radio stations and visiting with him was great!!

I have been a customer of Mort Backus and Sons for over 40 years and have bought all my vehicles from them. I was hesitant to buy an SUV because I have always had just regular sedans. However, Pete from Mort Backus and Sons had me test drive my new Buick Encore GX and I was pleasantly surprised with how much I like it. Mort Backus and Sons have always provided me with excellent service, reliability, and friendship.

Great customer service! Excellent Chevrolet dealership. Great body work & maintenance department!!

Friendly staff, courteous, prompt. Very helpful. Love these guys

They do the work as indicated accurately and reliably without fail. No problems. Great people!!

Customer service top notch. Also the initial repairs time was quoted with lead time, so when actual work completed it was ahead of schedule & was welcoming news. Very pleased with this dealership & staff.

Fast response to an emergency breakdown. Within an hour my vehicle was picked up and a loaner vehicle was delivered. Thank you Mort Backus. Your service is superb.

Top notch people and service.Treated like one of the family.

Pricey. Staff were super kind.

Pete answered all of my questions (and I had a lot of them) and took the time to make me feel like I was a valued customer. Friendly and courteous, no pressure sale, just the way I like it.

Professional and answered any questions… the only dealership where I trust everyone!

As always great, professional service.

The entire team from reception to sales and service exceeded all expectations and made me feel at home during my buying experience. Pete recently sold me my 2020 Chevy Equinox. He was extremely knowledgeable, professional and customer service oriented. He took the time to ensure I was comfortable with all details of the purchase (especially since it was my first purchase in New York), the operation of the vehicle, and also introduced me to Paul, the service manager, prior to my departure. Everyone I met or spoke to in passing from the dealership during the process was genuinely friendly and seem to enjoy what they do, which is a positive indicator of a really great business. It is clear that Mort Backus and Sons takes a lot of pride in their business and values their customers. They are the best possible representation GM could hope for in a dealership anywhere in the country. I will be recommending them to anyone I meet looking to purchase a car. Thank you for a great experience!

I was very happy with the service I received. They were quick and it was all free which is the best part.

I was able to drop vehicle off the night before, call to list my credit card on my file and pick up the finished vehicle after hours the next day. The receipt was in my vehicle. I am always pleased with the dealership. The employees I speak to on the phone are always professional and want to complete it my way. Tank you Mort Backus and Sons!!

Friendly family run business who care about their customers.

The gentleman was very friendly and helpful and gave me some great tips on how to keep my battery charged

Mort Backus and Sons and Holly made a very difficult situation easier. My son is attending college in Canton, NY. He was driving home from the hospital and hit a deer. No injuries except the car and sadly the deer, my son is fine. I am at least six hours away which makes this even more difficult. Holly and everyone I spoke to at Mort Backus and Sons were so accommodating and caring it made being so far away easier. I pray I never need them again but I would definitely recommend them. Thank you all!!

You provide quick and efficient service and Sales

I was in town from Georgia. They fit me in quickly and finished early. I was so grateful! Everyone was pleasant and very helpful

They treat you like you mean something top notch service at Mort Backus would recommend to everyone

Very efficient very friendly Job done correctly and quickly.

The appointment reminders are great, the service is great, waiting area is clean and welcoming. Service performed leaves vehicle running great and clean.

So Friendly & Honest. My vehicle runs like new. Keep up the good work.

Friendly and clean. They fit me in and got me back on the road fast. Service was great.

Excellent like always

Great service and a wonderful staff

Backus does quality work. I have needed both the service and auto body shops. Both had very good and timely results.Excellent customer service.

Polite,knowledgeable,timely,room set up nicely,distancing great. explanation excellent.repairs done properly..outstanding personnel..

Always professional and courteous, excellent people to work with

As always, very knowledgeable and friendly. Makes purchasing a vehicle so very easy!

I love Mort Backus and Sons, the service is amazing and they always treat you like family.

Ive bought 3 different trucks from them so far, definitely dont see myself going anywhere else.

Outstanding customer service

Everyone is very friendly, like family

Im part of the maintenance company sent out to service GM brand signs. Ive personally serviced and fixed every GM dealerships signs in New England and every dealership in the coastal states all the way down to South Carolina, and every state from Colorado to the west coast. Michael Backus is by far the kindest and most helpful owner Ive ever had the pleasure of working on their signs. I live all the way in Illinois, but when Im ready to look for a new car Im definitely taking a road trip to his dealership. Hands down, Mort Backus and Sons is my favorite dealership in the country. TALK TO HIM BEFORE YOU LOOK ELSEWHERE. YOU WILL NOT BE DISAPPOINTED!!

Always enjoy going to Backus for either service or buying a vehicle. ALL personnel are very friendly, cooperative, knowledgeable and helpful.

Always friendly, and most importantly - honest and trustworthy!!

Wonderful service and a great staff

Nothing to share. To my car in for an oil change, tire rotation, & inspection. All went as planned. Easy Peasy! 😷

Awesome customer service..

Great people willing to help who are very accommodating. Service time was great.

Cant say enough good about this place. A reliable and fair place to do business. Dealt with Pete Backus. He made the car buying process painless. Very satisfied with his professionalism and knowledge.

Had some body work done. Mort Backus took care of working with State Farm scheduled the repair and had it done in a day. Not only that they cleaned both the inside and outside of my truck. Looks like new. Mort Backus is a great dealership that ALWAYS puts the customer first. Nice Job!

Great place to buy your car, and get service done, workers are very friendly, and they stand behind the cars and their work.

The service department is unmatched!

Great! The anxiety with buying a new vehicle is over. 3rd new vehicle from this dealer and I could not be any happier. Thank You Pete Backus and all the staff at Mort Backus and Sons!

It was easy and fast!

The Backus family did an awesome job making my truck look new again after hitting a dear. They took care of everything, loaner car and insurance claim.

Expert, prompt, professional service.

Always perfect

Great dealership and great people to work with.

Well done.

Very knowledgeable, personable, and professional staff. This is the only place we go for service on our Buicks.

After taking my vehicle to a different mechanic (closer to my home) and being charged for a repair only to have the problem persist the very next day I brought my vehicle to Mort Backus and Sons, where I purchased the vehicle, my vehicle was repaired within 24 hours. The service team provided top notch service. They were timely, communicative, and friendly. Thank you!

I am always treated with dignity and respect. When going there for vehicle service, I always feel that I am getting honest reports on what needs to be done. Any Female can feel comfortable when getting service work done at Mort Backus, & sons.

Left car for a few days because of working 12 hr shift met Ken Kelly outside and he carried payment inside and brought me my change

Grat place to take your 🚗

Outstanding

Very good service . Friendly

I always receive great service when dealing with Mort Backus & Sons.

Always a pleasure to do business with Mort Backus & Sons! Drop off early AM, notified when ready, pick-up & pay just before close; fast, friendly, easy, convenient!

Mort backus has kept my 2002 Chevrolet Avalanche running like new! Just nearly reaching 85k miles. And after having a few bad run ins with small garages locally, I decided the only way was the dealership. They have treated me like family not just a number!! Super friendly, super helpful, and can always count on them from basic repairs to custom orders they are truly one of the best in the north country!! Thanks again from a very happy customer!🙂P.S. they serviced my truck this afternoon!Sep 19, 2018

Sales personnel were very friendly and knowledgeable

Amazing service! The only place I buy my vehicles!!

Timely, friendly, courteous, competent service.

When you walk into Mort Backus, its like visiting an old friend. Everyone greets you with a smile and kind words. Because of Jordan, Brandon, and Sarah, my experience at this dealership was great!

I really appreciated your safety measures during the pandemic, thank you!

Excellent service, above and beyond. Thank you for the excellent service Jordan!! Dan loves his new truck!!

It is always a pleasant experience visiting Mort Backus and Sons

They are pleasant and very accommodating . It is nice walking in and them knowing and greeting you right away. They are good at explaining things . Would not go any other place unless I was out of state and needed repairs done . Thanks Mort Backus and Sons.

Mort Backus and. Sons has been there when my family needed them. This family business makes me feel like I am part of the family! Great friendly service and always a smile and hello both at the shop or out on the street. As long as I can drive they will be my go to. Thanks a lot

A great car buying experience, super friendly, fast and efficient.

They were great I have a mini Cooper they changed my oil and filter I give them five stars they are a GM dealer

Staff is always helpful and friendly.

The shop is 40 minutes away, but I won’t take my truck anywhere else

Couldnt be more perfect

Great friendly people

They are the best 🙂

Always do a great job of taking care of my 2006 Saturn Vue. This is a dealership I trust.

They drove 3 hours to drop it off for me! Wouldn’t shop any place else!

Service was excellent! Very friendly, I will definitely continue purchasing my vehicles from them!

Just love Mort Backus and Sons . Would not go anywhere else . Very Friendly and accommodating . You are treated with respect . Could not say enough, They are just awesome .