Jessica Nevins was such a pleasure to work with! She was VERY responsive and answered all of my questions in a timely manner. She was thorough as well. She is very sweet and she was able to get me approved over the phone/email and even had her team deliver the car to my home over an hour away- I never even had to go to the dealership! I was treated like gold and I will refer anyone to her that I can!

It is not every day that you run into an individual who has provided service heads above the rest. I just want to take a moment to compliment the exceptional service that James Sprague provided to me and my wife. When we arrived at the dealership with major car problems. James immediately embraced the problem in a professional manner. He was very courteous and thorough in determining the deep of the problem. Even after the initial assessment there were additional issues to deal with. But all in all; James was with us at every turn. Thanks to James for his thoroughness and completeness. He comes across very knowledgeable at his job. I would highly recommend James to my friends without fail. Our fate was in his hands, and he delivered without fail. Thanks again, James. You are our rising star. Keep up the good work.W

I was helped by Jessica Nevins on purchasing my 2018 330xi—gorgeous car by the way.She was great, honestly. Friendly, very helpful and was highly intent on generating customer satisfaction!It’s obvious these people make it their goal to put quality care into the buying experience before, during and after your purchase.This is Alduin🐉:

We are extremely thrilled with our salesman John Krzanowski, by the end our purchase he felt like family. He answered all my questions and concerns and told me he just knew I would absolutely love my new BMW and wow was he right. John is a asset to Serra BMW of Lansing! I highly recommend asking for my friend John if you’re in the market for a new vehicle. No pressure and ready to help you find the right vehicle. He absolutely knows his products! Thank you to Brian in finance as well.

Jessica was very thorough in covering all of the details involved in purchasing our car, as well as helping to coordinate a couple of small repairs the car needed at lease end. It was a pleasure to work with Jessica, and we look forward to working with her again in the near future on another purchase!

Jay is a fantastic representative of the Porsche brand. I’m not a local buyer and Jay’s help getting my vehicle was leaps and bounds better than trying to deal with my local store. He is courteous, knowledgeable, always available and willing to help out, and perhaps most importantly he does not play old school car sales games. Dealing with Jay was absolutely painless and a true pleasure. Great service!

My experience was amazing! Marshall was very knowledgeable and patient with me. It was by far the best, easiest, and quickest car buying experience I’ve ever had! I love my X1!! I highly recommend Serra!!

In regard to our service and BMW software upgrade, James Sprague was very accommodating and helpful in answering all our questions and getting our issues resolved. We would highly recommend Mr. Sprague to service any BMW related issues.

BMW makes great cars. But, everyone makes great cars. The stark contrast Ive found with BMW is the level of customer service that seems to be universal across all BMW Dealerships and Service Departments. Serra Auto Campus took me in, figured out the confusion with the paperwork, telling me dont worry, well figure this out, do you want anything to drink? The people at Serra Auto Campus met the standard of what Ive become used to with BMW. Service was done in quick time, no drama, no anything other than satisfaction. I highly recommend! Heck, they offered to clean my already clean car!

Marshall was thorough, knowledgeable, and followed through on everything he said he would do. I purchased one of the courtesy cars that needed a small paint touch up and he scheduled it for me even after the purchase. He also retrieved my sunglasses from the car I traded in after the sale. I would definitely recommend Marshall to others! He goes above and beyond!

Advisor Justin Murray is consummate professional who listens closely, asks questions to understand and clarify client vehicle preferences and needs. He is committed to customer service and vehicle education --- a real need in our world of increasing technological complexity. Justin is a true Mercedes Benz asset.

Chuck was great to work with. Kept me updated with my vehicle status and was never left in the dark. My vehicle was done in the time frame given. Overall great experience, would defiantly take my car here again.

Jessica was great! Any questions I had she responded very quickly. She was very helpful in getting information to me when needed. I would highly recommend her. Very informative about the 2 vehicles that I looked at.

It was great! We had some temporary issues with wanting to see a special color before ordering the car but he was very helpful making it happen. He is the go to man for us! Linda and Chuck Moore

Marshall Kambusha was a great sales advisor for our purchase of a used vehicle.The dealership provided a full service and 4 new tires that I was not expecting.Great dealership that were easy to work with and made the process straightforward. Highly recommend

James Sprague was extremely helpful with taking care of my Saturday morning appointment. He reviewed with me the items that needed to be addressed and kept me informed while I waited for my service work to be completed. I will be recommending James to my family and friends.

Ryan was the perfect representative for us. He understood quickly what we were looking for, found a vehicle we hadnt known about, and had us off on a test drive almost immediately. The purchase process was simple and easy to follow. And Ryan has been available to answer any questions weve had about our vehicle. This was by far the easiest vehicle purchase weve ever experienced. And that is because of Ryan. He knows what hes doing and exudes confidence throughout the process. Great working with him.

Dian was phenomenal and making sure I had first priority on the vehicle and walked me through every step of the process. He answered all questions quickly, promptly and honestly. Furthermore, he was an advocate for me when a possible issue came up (it ended up being only a blown fuse but Dian made sure I would be covered no matter what the issue was). Highly recommend Dian!

Excellent customer service. Our vehicle was picked up from our home and a loaner was dropped off. Marlon kept us apprised of work and costs in a timely and professional manner.

James did a fantastic job with Carrie and I. We had to have our car towed to the dealership, James made it seamless. He kept us informed and offered suggestions on preventive maintenance. The car was done in a timely fashion and he let us keep it at the dealership an extra night as we had logistical issues picking the car up when it was ready.Well doneMaC

David was the best sales person I’ve ever encountered in the automobile business. He was professional and polite but also honest and direct. I would recommend him 100%. Thanks David!!

Fantastic experience, couldnt have asked for more. Justin Murray was very attentive, answering any and all questions. Will definitely buy from again.

Service advisor Marlon Olivas is exceptional in customer service, however, in your effort to provide personalized service by channeling all communications via the service advisor actually slowed the transaction. When all I needed was to schedule a ride to the dealership to pick up my car, the fact that Marlon was busy answering all other customers calls and questions, it took me literally half a day to get through by phone. I feel that the simple act of notifying your driver of my need for a ride, it could have been expedited through other personnel at the dealership. Best regards.

I am very disappointed with the service I received at Serra Auto Campus. I took my Porsche in because my headlights were not functioning. I told them I had replaced the headlight switch but it didnt solve the issue. After diagnosis, they informed me that it was indeed the headlight switch that needed to be replaced. I ended up having it replaced for $807. The next time I drove it in the dark, the headlights didnt work. I took it back in and they told me the ignition switch was the problem. They sent me an estimate for $1827. Not wanting to just take their word again, I did some research on the issue. I found the ignition switch online and decided to order it and install it myself. The cost was under $20, including shipping. I installed the part myself and it fixed the issue. I inquired by text and email about getting a refund for the headlight switch replacement that didnt fix the problem. Its been about two weeks now and I havent heard back from anyone. I guess since it involves a Porsche, they must think their customers have more money than brains. Is this how a reputable business operates? I think not.

Worked with Jessica on picking up a new car for my wife. She went above and beyond and was very professional and accommodating! Recommend this dealership 100%

Very pleasant and professional experience dealing with Marshall.

Marshall was awesome to work with. Marshall was the reason I returned and purchased the vehicle after his follow up phone call to me. Thanks Marshall! The truck is a beast and still runs like a champ!

Great service, the dealer arranged to pick up and drop off my vehicle leaving me with a loaner vehicle. Great communication on work being done and the timing on the return of the vehicle.

I could not be happier with the service I received at the BMW service department at Serra Auto Campus. This is after multiple trips here for mostly minor work and have never had an issue. Chuck Sherrods service was top notch! The service was so good that it led to my dad to purchase his Audi at Serra Auto Campus! I will gladly continue to drive from Owosso to Okemos for top notch service.

I enjoyed my first experience here with Chuck! I appreciate his professionalism, kindness and attention to detail. We will be back to establish vehicle care with Chuck, even though they were other associates around, it seemed like he was the only one helping people.

Made my purchase truly amazing. Best auto purchase of my life. Went out of his way to remove any problems associated with the pandemic and got me into a great car. Worked out solutions which allowed me to make an out of state purchase which was even better than my local Porsche dealer was able to match.

Chuck was awesome; great to work with - determined what was needed and he and service staff made it happen as discussed.

Marshal was an amazing help, he made the process so easy and understandable. Thank you so much for the car

I had meant to write this review earlier because I wanted to emphasize how kind and professional Serra Auto Campus and it’s employees are. Specifically, David was more than helpful and never tried to pry us into buying a different car or anything like that. Furthermore, the hospitality he exemplified exceeded any service my family and I have ever had anywhere else. My family and I have been purchasing cars from here for years now and the service has never wavered. We will be coming back.

Fantastic experience working with the team at Serra Auto Campus BMW! Jessica was extremely communicative, prompt, and flexible - I was met with a level of comfort and compassion that I have never experienced before when walking into a dealership for the first time. By far the best car buying experience I have ever had, and I will not hesitate to go back.

David Mendoza is a very friendly young man, he approached us with big smile,extended and firm handshake. He formerly introduced himself and asked if he could help us. He is very knowledgeable and patient. We had tons of questions and he took his time and answered everyone of them, we were able to test drive any vehicle we were interested without hesitation, he is a very honest and reliable salesman. Thank you so much David for your expertise and recommendations! I love my car!! I highly recommend David Mendoza if you are interested in purchasing a Mercedes Benz at Serra Auto Campus in Okemos MI.Sincerely, CaSara Jackson

Excellent Service and Customer Focus! James Sprague was on point with my first service experience at the BMW store. All work was completed correctly and on budget. James was great at listening and engaging me with technical knowledge that supports my goal of having a well running car. For easy to do business with and will see my car again and again.

Was easy process from start to end. Was kept updated on work all the time. Very satisfied.

David was a fabulous brand ambassador and handled the sales process seamlessly. He was honest, transparent and a pleasure to work with! The service department has also been great, l’m loving the pick up and drop off services. I would highly recommend this dealership.

KEN COULTER IS A GREAT REPRESENTATIVE OF MERCEDES-BENZ OF OKEMAS. HE HANDLE ALL OF MY QUESTIONS AND HAD ME ON MY WAY HOME . FAST SERVICE GOOD WOORK.

I’ve worked with James a few times for routine maintenance on my X3 and it’s always excellent service. He’s always thorough and honest with my questions. I had a Mazda before and there’s no comparison with the service you get from Serra and BMW.

Fast service. Very pleasant personality of service manager Jim Sprague. They were fast in providing a ride home.

Chuck Sherrod at BMW was a great help in my visit to BMW service area. I am very pleased with the quality of employees at this dealership. Chuck got me in and out of there in a timely manner. I greatly appreciated his efforts.

James as a Service Manager is always Professional - He Always goes above yet beyond to make sure your Car is good but most of all that you are leaving with all your Questions answered as well! JAMES- Y0U R0CK!!! 🎸

Another smooth visit! I really appreciate Ken’s willingness to listen to my concerns and the follow through he initiates to ensure all are addressed. He’s always friendly and respectful. Highly recommend him as a Service Advisor for your vehicle(s).

The service is outstanding! I have been dealing with them since 2015 without issue.

Saw the vehicle I was interested in on Serra website. Called and was transferred to Colins voice mail. Left a message. He called me back. I stopped in and ended up buying the vehicle. I told Colin I wanted to inspect the vehicle undercarriage while on the rack and he made it happen. He put in extra effort that swayed me to buy. Been driving it for a month with no buyers remorse!Was great to work with Colin.

John was extremely helpful explaining my end of lease options and assisting me in selecting my next car. I ended up buying a car I hadn’t originally considered and am thankful that I get a smile whenever I get behind the wheel. I’d recommend John to anyone looking for their next BMW!

Working with Colin was great! He provided timely and expert advice on the automobile we purchased - and he made the car buying process easy. I would encourage anyone looking to purchase a BMW to contact Colin.

We enjoyed working with Colin and would highly recommend him to others. Very low key approach, very knowledgeable and thorough. :)

James Sprague was great! He was kind, courteous, knowledgeable and professional!!

The service advisor Marlon is a great man in the Porsche service department at Serra auto campus with a good experience always ready to help customers once they arrived.for the last four years he real take care of my Panamera and never disappoint .

Justin Murray stepped in when our previous client adviser took ill. Justin was very professional and helpful to me. This being my first Mercedes purchase, I was unfamiliar with the nuances of the vehicle. He answered every question I had and even took my phone calls after the sale when I had a question. He even offered to stop at my house if I couldnt get the garage door synced with the car. I was able to figure it out but Justin assured me he would be happy to help if I couldnt figure it out. Overall, Justin and the entire dealership team was great.

The term, BMW client advisor, initially struck me as simply a dressed up way of referring to a salesperson. But I came to realize that Colin took the client advisor role seriously, going out of his way in every way to facilitate my purchase and my accommodation to a new BMW. What stands out most in my mind is Colins enthusiasm for the car itself, the advice and assistance he provided with the trade in of my 26 year old vehicle, the care he took over half a morning in explaining to a novice the detailed basics of operating a computer on wheels, and his follow up messaging to ensure my satisfaction with the vehicle.

I purchased a 2018 Jeep Compass from Serra Auto Campus about a month ago. I went here for a different vehicle and the salesperson pressured me into this one. My biggest concern was that I am a single female who works and travels a lot so, I needed something very reliable. Not even a month after purchasing the vehicle, I had engine problems. It turns out there were recalls on the vehicle which were not taken care of. Because of these known issues which were not reported to me, I now have a newer vehicle in the shop for about two weeks and will have ongoing engine trouble. I called the dealership and their response was you bought it as is, not our problem. I feel very taken advantage of and am not at all pleased with the customer service or quality of the vehicles sold here. Absolutely would NOT recommend this dealership.

Some dealerships are great to deal with for potential buyers out of state, some are not. This dealership “gets it” and you can tell customer service is their high priority. Justin was a pleasure speaking with you and thanks for all your help.

Great customer service ever looking forward to buy my next car from you thank you again for being patient with me and explaining everything in detail . God bless

Excellent knowledge, clear explanations. Went the extra mile to help me.

Ken C. is the best! He kept me updated with regard to my car repairs, and he went out of his way to be helpful and reassuring. Ken even arranged for my loaner vehicle to be picked up, and delivered my car. Great experience. 10/10!

Jake walker was terrific, taking care of everything, even as his wife was about to deliver their first child!

Justin was great to work with. Bought a used car from the dealer. Everything was easy and the car was beautiful when we picked it up. I would definitely buy a car here again.

Chuck Really took care of me & my car, very nice guy professional, helpful & great hospitality. If you want the BMW experience go to Okemos BMW see Chuck

Everyone at Serra Mercedes was terrific! We were very picky, and Jake was very patient finding the perfect vehicle for us. The delivery experience was smooth; the finance/ closing person was professional and not high-pressure; and we love our Mercedes!

Jay was very professional and easy to work with. I highly recommend him and Okemo Porsche.

Excellent experience with Jessica!! The lady knows how to work a sale for the best interest of her client! Looking forward to doing business with her in the future!

Marshall provided an excellent experience, from start to finish. We could not be more pleased with his level of professionalism, attention to detail and going out of his way to make this buying experience, the very best. We will continue to recommend the Serra Auto Campus in Okemos, MI. and specifically, Client Advisor Marshall Kambasha.

Mr Chuck is a very enthusiastic person, he help me a lot when I do the service, and they have very good service, I’m really appreciate!

Great experience. There are BMW dealers much closer than the one in Okemos but John treated me so well and made such a good impression on me, I had to give him the business.

Sales manager Jay and Service manager Marlon are exceptional. Made buying and servicing my Porsche a pleasure. Both are responsive, communicate clearly, and provide best options as appropriate. Recommend for buying and servicing a new car.

This place is a joke. Was going to buy a Toyota Rav4 got it inspected by a macanic down the road and he said it was leaking oil due to broken head gasket and/pressure line I brought it back and when confronted about it they brought there macanic out and said Toyotas dont need oil to run your fine ??? I asked the manager if they would lower the price Id still be interested and he said they dont negotiate used car prices only new cars due to possible discrimination/unfairness ??? Then told me I could go somewhere else for a car instead of trying to help find me another vehicle. If you want anything but a brand new car dont go here

My visit was handled with great service, information and care. Marlon was a gem. They took care of everything I requested, and more. Excellent experience!

James provided top tier customer service and experience through the entire process. Made the dealership feel like my home town mechanic and a place I am welcome back to anytime.

Very polite and did all he could to make my wife and I Very comfortable. On our way out of serra my wife noticed couple of cracks in the windshield, I alert Colin and he took care of it. Colin is a person you know you can trust

The service at M-B of Okemos is very good. When I moved here from Maryland I was pleased to find such prompt, professional and friendly service. Ken is professional and very knowledgeable and I recommend him highly.

Ask for Marshall Kambasha he is the best! He is amazing and makes the process really smooth. He goes above and beyond for his customers and tries to help as much as possible. I’m looking forward to doing business with Marshall in the future.

Purchased my new Mercedes Sprinter van virtually with no issues! Communication was great by the individuals that I worked with (Jerry and Justin) and they made the experience as great as they could in a virtual environment. Staff was extremely helpful and delivered the van to our business location as well (Metro Detroit Area).

My experience with James was Stellar! He was friendly, honest, and very caring about my concerns with my 2008 BMW 528 Xi. He made sure I could continue with the business of my work while my car was being serviced. I was provided with a loaner which was totally awesome, and new!😁 Great service, great people. They are my go too! Thanks James💯👏🏼👏🏼👏🏼👍🏼😁

Service advisor Chuck is very personable and does whatever he can to help.

My experience was great. Chuck was friendly, helpful and has a great sense of humor. The service call was not long at all. My experience at BMW Okemos is always good. I would definitely recommend this dealership to my family and friends.

We picked up a used 2015 Mercedes at Serra. The salesman was Ryan Greene and he was fantastic! He drove an hour and a half to drop off a misplaced key fob as soon as he had it. I told him I would pick it up but he insisted that I should, in no way, be inconvenienced by this. I thought that was pretty dang cool. Obviously Ill be back soon. Thanks.

Jessica made the entire car buying experience very easy.

Despite buying from out of state, John made me feel at ease answering all my questions and being responsive throughout the car-buying process. I want to thank John for making the process as smooth as it could have been and for being such a huge help. Thanks John!

Marshall helped me find the perfect car to suit my needs, all while maintaining a low-pressure atmosphere. I test drove lots of different cars, and he was patient as I worked towards a decision. His communication was exceptional. Thank you!

My experience with Jessica was very good. There were some hiccups with the dealership itself but she hung in there the entire time and got the job done. I love my car and if I decide to upgrade in the next few years I will definitely use her again.

Absolutely wonderful! Michael Spencer is VERY helpful, informative, and knows what he’s talking about. He helped me out a lot and is always quick to respond to emails as well. Definitely will be contacting him for any servicing.

Justin was very cooperative in the buying process. Staying far from the dealership makes it a difficult buying process to start with but if you have a dealer like Justin then it makes it pretty easy. Almost all of my requests were honored and I got what I wanted.

I worked with Chuck Sherrod - hes great! I bought a used BMW X3, and it needed a minor software upgrade (plus, I just wanted the whole car inspected for maintenance). Chuck is friendly and funny, and tells it like it is. Great experience at the Okemos BMW Dealership.

Great staff and service all around.My braking pads needed a fix at 11K miles when they should normally at least for 40K. Though not a warranty item, James Sprague did everything to get it fix at no cost to me. He had excellent knowledge and customer service attitude, and went above and beyond to explain how the problem might have happened.

I didnt buy my 2005 320D from this place (Serra Auto Campus) but they have been more than accommodating for the last14 years. They have serviced it to the hilt and it runs like a champ at 180,000 miles. Mike Spencer recently helped me with the regular service and is a delight to work with. I can heartily recommend him as a professional and service oriented individual.Erwin A Crawford DDS

Knowledgeable, professional and prompt service in such short notice and timing as it was expected from a professional team. Good work everyone.

It was a pleasurer working with Jake Walker. Always willing to help with getting numbers, providing information and answering questions and went out of his way to deliver our new X7 to us. Highly recommend Jake Walker and the Serra Auto Campus

Jake was awesome! He explained various SUVs across the Porsche, BMW, and Mercedes families and spent time explaining the similarities and differences between vehicles. I was even willing to put up with a delay in getting my Mercedes (that was no fault of Jakes or the dealerships).

My experience with Ken Coulter was awesome! What I thought would be an all day job was completed in about an hour and a half. Ken was very professional and courteous.

Big thank you to Paul Stenzel for helping me find the parts I need for my vehicle. I have spoken to many different parts advisors from different dealers before, none of them can compare to service provided by Paul Stelzer, I appreciate him and other staff of Serra Auto Campus BMW for helping me finish my project car!

James Sprague took care of everything I needed and made the process absolutely painless. I highly recommend you go see him for any of your BMW service needs.

Jake was the best! From start to finish, we had no issues. He was very responsive, and had every detail covered.

Jake was very polite, honest, professional and patient. Inquiry response was immediate. Social distancing during both the showing experience and the transaction were done extremely well, and there was no pressure at all. It made the decision a lot easier. Overall great experience for a new Porsche owner. Thanks Jake.

My wife was a current owner of a Mercedes. We chose Ryan Greene to assist us with an upgrade to a newer MB. Ryan checked all the boxes. Effort, courtesy, efficiency, enthusiasm. He showed us new features, and made certain every concern we had was discussed or handled 100%.We couldnt be more pleased. Serra was pristine, and the GM, Scott McDaniel, visited with us on two occasions to be certain all was well.Mary Jo bought this auto because we want worry free transportation!Thanks Ryan!

Very helpful. Treated me very respectful. I need to contact him again about my 2009 MB now for some MB paperwork we got in the mail.

Justin Murray was very helpful and professional. He went over and above to see that our purchase went smoothly. We would definitely recommend.