Nicole Lutz did an excellent job finding me a car when another nearby dealer told me it was impossible. Fantastic service from Nicole and the rest of the staff. I usually keep my Hondas about 8 or 9 years but I may buy the next one sooner because I enjoyed this experience so much.

Just moved to the area. I was looking for a used car to replace mine which was having issues. Justin was awesome!! Made the whole deal easy, spent hours with us to help us get the car that day, on a Saturday. Highly recommend working with Justin!!!

I had a wonderful experience at Capital Honda. The dealers are all nice, especially Justin. He worked so hard to us find a car that was just right. We couldnt buy that car, for financial reasons, but next time I will DIRECTLY go to him. He is so kind and understanding. I REALLY recommend going to Justin.

Justin was very helpful throughout the whole process and made everything easy. Wasnt pushy and ensured I got the car that I was wanting. Even when I picked the car up he walked it over with me and found a couple spots where it was missed when detailed. He didnt hesitate to get it resolved. I 100% recommend Justin for anyone that is looking for a vehicle

I went in there with a small knock on my 8 year old pilot. They estimated $1000 with a quick review. They did that and there was still a small tick - they said probably another $1000 to take the engine apart. I said ok. They found out it was the camshaft - so probably an extra $1000 to replace that.. do you see where I am going... then I got another call. When they replaced the camshaft they found out the rollers also needed to be replaced. They said they would cover the cost for the rollers - and for that I gave them five stars.They went above and beyond what was expected - they saw the cost rising on my old Pilot - and they said thank you for the business. And I appreciate that -even if its an extra $50 or $500. I dont care. I appreciate the gesture. Thank you Capital Honda. I will be back.

Nicole Lutz at Capital Honda is wonderful! She helped us decide which car would work best for our family that includes a toddler with a huge car seat. The entire process was easy, simple and quick. Nicoles very accommodating and listens to your wants and needs.Jake and the service team are the BEST! They will help you efficiently address any mechanical issues. I highly recommend Nicole, Jake, and the staff at Capital Honda!

After rotten luck with my past three vehicles, I decided I wanted to invest in reliability. I have been shopping for a Honda Odyssey for months. One call to Nicole Lutz and I had my new car in a week. She answered all my questions, took her time to reassure a very nervous buyer, and made the process seamless from start to finish. I cant say enough about my positive experience!

I greatly appreciated Justin and all of his help when buying my first car and he truly was the best salesman that I have ever spoke to and dealt with during this process. He made sure to do all he could to help me get the exact car I wanted and made the process easy and was answering any and all of my questions which made me feel confident that I was buying what was right for me and with the right salesman. Definitely recommend asking for Justin when coming here!

Id give MORE stars if it let me...!The Best Service Anyone Could Ask For!!Reese, Jake, and all the Mechanics and Staff took such amazing care of my dead 6 speed Accord :-( They Brought it back to life, and got it back on the road, even stronger than it ever was! Their service is unmatched and I recommend everyone to Capital Honda! I couldnt be happier with the outcome! I cannot thank you all enough!I can beat V8s again!! lol

Jason at Capital Honda did a fantastic job helping my husband and I buy our Pilot! He was professional and so helpful. All the staff at Capital Honda from the sales to the service are great. We are very pleased with our purchase.

Nicole Lutz at Capital Honda was fantastic! She was extremely helpful in assisting us with a prompt quote on our trade in as well as looking far and wide in finding the Passport trim that we desired. The whole process was very streamlined. Would highly recommend Capitol Honda and would recommend asking for Nicole when looking for your next lease/purchase.

Mixed reviews. We have an older Honda for my teenage son. Recently, we needed a part that was on back order. We wanted to wait for the original Honda part, but service had gone ahead and fixed it using after market parts without getting it approved by us.We normally deal with Michael Vang. He is polite and gets back with us promptly. It was his oversight that led to the car being fixed with parts we did not approve. I believe it was an honest error in judgement and would never stop using Honda’s services based on this one incident. All other transactions with Michael were 5 star.However, when I came to pick up my car, the issue was unresolved and I was angry. Michael was gone this day and I had to deal with a different service advisor. I was “helped” by Chris McCaffrey. Chris was extremely unpleasant to deal with. He was condescending and smug. The vibe coming from him was that he would’ve been outright rude if he knew it would’ve been tolerated. My exchange with Chris was bad enough that I would avoid service going forward, if I had to deal with this man again.Edit: After reading some of the other bad reviews about the lack of customer service skills Chris possesses, I decided to provide a little more detail of our conversation and why I thought his attitude was bad.There was no apology offered for the fact that my car was fixed with unapproved parts, instead my complaint was met with argument from Chris. Chris stated that they fixed me car because there was, “no way they would let me have the loaner until the original Honda part came in.” This statement is upsetting, no matter how you slice it. As I have dealt with many other dealerships and service stations throughout the years. Does Chris mean that I, specifically, am not entitled to a loaner? Does he mean nobody is entitled to a long term loaner when Honda can’t provide the correct car parts? Other places, when I’ve been in similar situations, have charged a nominal fee per day, I think it was $8-$10, for a three month loaner.Fast forward the conversation, then Chris said, “the aftermarket part was cheaper anyway.” I wasn’t trying to save $50, clearly, by stating that I would wait for the original part to come in. I wanted to pay more for the correct part to be installed in my vehicle.Chris then tried to tell me why the jury-rigged aftermarket part put in our Honda was just as good as the original would have been. This is a bald faced lie. We both know it’s not true.This entire conversation was held while Chris smirked and looked as if he was holding back laughter.He is truly a blight on the company, I would never continue to employ a man like this.

Justin, thank you for your dedication while selling me the car I wanted, and for answering all of my questions patiently.Justin delivers an incredible service and gives a very pleasant experience. He was very informative and helpful. If you are looking to buy a car, ask for Justin Hartges!

Purchased a new CRV recently and couldn’t be happier with the experience from Capital Honda. Our salesman Justin was great, explained our options clearly and didn’t apply undue pressure. Looking forward to years of working with the friendly service that Capital Honda provides.

Aug28 Saturday stop by for a oil service . Service drive empty service advisor say they are busy and fully booked can not perform oil service . This place is a joke . I figured because I am Asian. Don’t come here !!!!!!!! Take your business elsewhere.

A great purchase experience and I highly recommend this dealership and specifically our sales person, Nicole Lutz! My wife and I live in Chicago, so prior to driving over to see the vehicle we were interested in, we spoke with Nicole. We had a lot of questions and Nicole went above and beyond to answer them. She also helped coordinate prior to my arrival to make the purchase as quick and seamless as possible.The vehicle we bought was in excellent condition and fairly priced. Capital gave us a good price for our trade-in and all of their employees were great to work with throughout the sales process. The team at Capital and Nicole were highly professional, friendly, and created the exact type of experience you want when buying a new car, so definitely give them a chance!

My first experience with Capital Honda was very enjoyable due to Justin Hartges. He was informed, warm and personable without being pushy.

Review for the Service Department: Dishonest and OverpricedI own a 2018 Honda civic hatchback EX since Nov 2017. I have been dealing with the service department for over 3 years.1. A/C jobI asked for an A/C check ($120). They quoted me $500+ for refrigerant recharge and $1700 for compressor replacement.Then I went to another local shop who quoted me $250 with check and recharge. The shop observed NO failure on the compressor and NO leaks.2. Cabin air filter replacementWhen I did my 5th (maybe 6th) service (normal oil change) at the dealer, I asked whether I need to change the cabin air filter. They told me no need and everything is checked up.I went home and checked myself and found dirt and leaves all over the filter.3. Brake fluid change and recommended servicesThe manual says to change brake fluid every 3 years. The dealer never mentioned a thing about the brake fluid change.However, they have recommended me to do fuel induction service and wheel alignment at my first time visiting when I only had 5k miles. At 30k miles, they recommended transmission flush.I recommend avoiding this place. After the cabin air filter thing I stopped going to them. I went for the A/C check because I thought it was condenser failure which is under warranty.If you have to choose them, dont believe a word they say.

We were looking for a very specific used car for our son. After an exhausting search, we found a great car at Capitol Honda. Not only are we pleased with the quality, price and condition of the car we found, our sales rep, Nicole, was personable, honest and attentive to our needs. I definitely highly recommend working with them.

I would be very weary when buying a vehicle here. I will not post what they did but it was unethical. If they did it to me they most likely did it to others as well.

Chris Mccaffrey is our go-to guy and he’s great! I was in a rough situation with my car this week and he did an amazing job helping me out. He does a great job of keeping me updated and always talks though the services and answers all my questions. Definitely recommend taking your car here and working with Chris!

People were nice but they are overcharging for everything. Found another mechanic that could do the work for half the price. They also lied and said the right side of my engine mount was collapsed and when I saw another mechanic, they said the mount was perfect and the engine wasn’t shaking at all. Nice people but a huge rip off.

Service department does not take calls. One guy a year ago kept hanging up on me refusing to take my call. Today i waited on hold for ever and they just hung up on me. Also, last time they did my oil change i had to get ot redone because they didnt screw on the oil filter all the way. Very unprofessional.

Nicole Lutz was phenomenal to work with while negotiating purchase of new minivan. She went over several options with us, was able to find and deliver a car within 2 days (in the middle of a February snowstorm). She spent time (on day of delivery), setting up controls, teaching us the buttons, whistles and bells. An exceptional experience all around at this dealership.

Pierre, was a real gentleman from the moment we met him. He helped us every step and became a friend in helping us get our New Pilot. I recommend him to anyone who might be a little hesitant in going in a dealership to buy a Car, to ask for Pierre.

Nicole Lutz was outstanding to work with. She was very respectful of the budget my family and I had to work with and exhausted every possible option at her disposal. She kept us up to date and was responsive to questions. What more can you ask for?Ive had my vehicle serviced at Capital Honda a number of times. Never pushy always provided all of the information on repairs. If they werent able to provide a loaner, they shuttled me to work. This place, and ESPECIALLY Nicole are 100% looking out for people first.

The staff was wonderful, the car is amazing, and the price is even better. They definitely have a return customer here. Nicole, the saleswoman who helped me, has to be the best salesperson i ever had the pleasure to meet, she was so helpful, and had fast answers to all my questions.

NICOLE LUTZ is the person to see at Capital Honda! She is knowledgeable, friendly, professional, and honest. She responded to my email and texts promptly. Answered any questions I had. Addressed concerns I had. Stayed within my budget. Spent time with me in the vehicle going over all the features and gadgets. It was an enjoyable experience! Will definitely recommend Capital Honda and Nicole Lutz!

Poor workmanship and service: Two weeks ago I brought in my 2018 Honda HR-V to repair two recalls (fuel pump and brakes) as a precaution before moving cross-country with my car. When I got it back, the ignition was cranking before starting each time I started the car. Also, the plastic center console panel was bent out of shape and sticking out — poor workmanship in general. I returned the car to repair these issues, and was greeted with condescension and rude attitude by a senior service rep, as if I had caused the problem. After an “inspection” (not sure if this was done at all, since I was asked when *I* wanted to return to pick up the car 🤔) they hadn’t corrected the problem, and minimized the issue, saying everything would be fine for my trip. This led to a terrifying and dangerous situation when yesterday, halfway through my road trip, the car started to rattle and rapidly decelerate in the middle of the interstate and I had to get it towed to a different Honda dealership in Nebraska, where I was greeted with professionalism and kindness and they were able to quickly diagnose and fix the problem—a broken o-ring on the fuel pump that happened during its installation and was not addressed at Capital Honda. The dealership in NE also fixed the center console! The difference in customer service and workmanship between the two Honda dealerships is clear as night and day. This place doesn’t deserve your business.

We just purchased a 2020 Honda CR-V from Nicole at Capital Honda and couldnt be happier. We feel we were given a fair price for our older model Infiniti trade-in with other nice Honda incentives. Nicole was friendly and professional but not pushy. We appreciated her followup and would highly recommend both Nicole and this dealership if you are in the market for a new car.

I received a $15 off coupon in the mail for an oil and oil filter change. However, it was sent to my parents who live in Texas (last year I asked for the dealership to change the address to my address here in Michigan, but clearly that wasn’t done since my parents received the coupon). I called the dealership and asked if I could bring in a picture of it (a picture that my parents took) and was told it would be honored when I bring my car in. Fast forward to when my car is all taken car of and I present the picture of my coupon, I was told it cannot be honored and I would have to pay full price since they need a physical copy of it. The only reason I brought my car in was because the dealership said they would honor my $15 off coupon in picture form. After speaking with an employee, he agreed to give me $10 off which I am very appreciative for that. However, I’m giving a poor rating because I was told one thing over the phone and then told something else in person and had to have an unnecessary back and forth session with the employee that took care of my car.

Nicole at Capitol Honda was very responsive to all my questions, informative and professional. I was able to decide on a vehicle and have it within 24 hours. I comparison shopped with another Honda Dealership. The first quote Nicole quoted me was significantly lower than the other Honda dealership. Thanks for all your help Nicole.

I came in 15 minutes before close because my heater wouldn’t work and it was freezing out... Was prepared to leave my car over night, but Reese stayed a bit late to replace a part for me and I took my car home right away! So grateful

Eric was incredibly transparent and very understanding of what I was looking for. I love my new little Honda and the purchase process went very smooth!

Thank you, Nicole, for your kindness, patience, and professionalism. We appreciate you working on our behalf to find the best deal; and couldnt be more pleased with our new purchase! Thanks again for taking such good care of us--we look forward to working with you and Capital Honda for years to come!

We were on the lookout for a new family car that would meet our familys changing needs. I had read the wonderful reviews about Nicole Lutz online so I reached out to her. She was amazing from the start! We did run into a small hiccup at first (not Nicole’s doing). We had bought a vehicle from Honda 5 years ago and loved it which is why we went back. As I said, this time around, I reached out to Nicole prior to heading to the dealer and explained our needs. She was so welcoming right from the start. She was waiting for us when we arrived at the store and we were able to test drive a vehicle pretty quickly. However, when we returned from the test drive we were informed that we had to work with the salesperson that had sold us our vehicle 5 years ago instead of Nicole. I wasn’t sure why this was but I was very disappointed in hearing that so we left right away. Something didn’t sit right with me though, so on our way home, I called Honda, explained that we wanted to work with Nicole and they made the switch! We returned to the store later that day and wrapped everything up. We were able to purchase a new minivan that we love. Nicole truly went above and beyond in helping out our family. It was great to work with her. Thank you Nicole!While I’m writing this I will also add that we have taken our HR-V here for its regular maintenance for the past five years and I just have to say that Chris and all the folks who work in the service dept are great. We’ve never had any problems with anything and they’ve helped us keep our car in good shape. Thank you all!Overall, we’ve had great experiences with Capital Honda in Okemos!!

Had some work done with the help and service of Lee, and he was amazing! So nice, and welcoming, and very helpful. I just wanted to leave this so that hopefully he sees it. Thank you so much!

This was the best car buying experience I’ve ever had and I’ve bought a lot of cars. Nicole did a great job of helping me find the perfect car for me! The entire staff were pleasant and helpful. I plan to come back here the next time I need a car. I’m from Indiana and they made buying a car if you’re from another state easy!

I have always had a very good experience at this dealership. Scott Vasquez has worked with me on my past couple of leases and has been extremely helpful and professional. Would definitely recommend.

We leased a CRV from this dealership and the purchase experience was good. However, when it came time for routine maintenance and recalls the service department has been awful. Technicians have repeatedly not put the vehicle back together correctly following service visits. It’s been a shame since we moved from one brand of vehicle to Honda with the hopes of trouble free service for years to come. But if the vehicle comes back after routine maintenance in worse condition then when I handed the keys to the technician it defeats the purpose. Capital Honda will no longer be receiving business from us.Update the service manager did contact us and went above and beyond to fix the situation. I changed the rating from one to four stars

We got our CRV last fall with the help of Nicole!!!She is amazing if I have an questions I reach out to her and she HELPS me to get the answer !!!! No matter what day or time. She has been a huge help with any service issues also. I reach out to her and she is a rockstar getting answers and helping me get an appointment!!!!!

Nicole Lutz was great to work with. She was respectful of my budget, relatable, and extremely patient with me. The car I wanted was a little over my price point but she was determined and able to work out a deal with her supervisor that put the vehicle within my budget, along with several free oil changes.A couple weeks after purchasing my vehicle I reached out to Nicole because I noticed a patch of rust in the inner lining of my trunk door. She set it up so that I had my car fixed free of cost that same week and she provided me with a 2020 loaner vehicle for the several days that it took to fix mine.Five months later and I am still loving my vehicle!

Great experience purchasing and servicing my van. Their management is excellent at customer service. Ive been very impressed so far with their willingness to assist in any reasonable way to make customers satisfied.Highly recommend them.

Scott Vasquez did a great job with helping me out on a new lease. No pressure at all and it was a very smooth process.

Just Got into a new 2020 CRV Ex-L Lease today and love the new car. I was upside down on a 2018 Chevy Trax and had been trying to get out of it for the past year now. The sales person I worked with was Nicole Lutz and she went above and beyond along with the Finance manager to make sure I got the best deal! I couldn’t be happier!!! One of the best experiences I’ve had getting a new car. Most everything was done over the phone and online before I got there. So buying the car was very efficient and convenient. If you’re looking to get into a new Car and get a great deal go see Nicole she will make sure you get the best deal along with making it a great experience!!!

We had a wonderful experience. We thought our battery was toast. They told us our battery didn’t need to be replaced after they tested it. I suspect many other mechanic shops would have simply replaced a good battery. But this Honda dealership was honest. I would use them again and I highly recommend them

Mike was very friendly and helpful with the oil change. Great first experience with this dealership

We have been servicing our families Honda’s here since we moved out of the Detroit area. Even though we purchased in Detroit we have always been treated like we bought at Capital. Jake in service is the best and has always given us fair and transparent pricing. Of course, it is a dealership and prices won’t match a Quick Lube—but your experience will be better. For instance, I just stopped in the get some fresh wiper blade inserts and have a trim piece looked at. Jake figured out how to snap the trim back on while I purchased the wiper inserts and then he taught me how to insert them myself. No charge. That’s what will bring us back to purchase our next car at Capital. Way to go Jake.

Workers can be condescending. If you can find another place, go there.

We had a very good experience at Capital Honda.Bought our daughter a pre-owned CRV and worked with Scott Vasquez -knowledgeable, friendly and great customer service. This dealership is customer-centric which is what any auto dealership should be when you are investing several thousand dollars. Highly recommended.

Good inventory and friendly staff. We have purchased vehicles from this Honda dealer for several years. There have been some owner changes and customer experience has varied over the years. The current owner and staff do a good job and the atmosphere is very friendly. They matched other dealer prices and seem to provide a no nonsense approach to selling cars. Recommended.

The best ever experience. Our sales woman was excellent thank you Nicole for everything we love ya. A shot out the all the Capital Honda team from sales, finance, management team and service dept. All you rock.

When I say 5 STAR........I mean 5 STAR!! Nicole and her GM went above and beyond to make sure that I drove away in the EXACT CRV I wanted! No hassles, no delays, no set backs! Everything went as planned. Smoothest sale I’ve had in a VERY long time! She made sure I was satisfied from start to finish. She was not only an AWESOME saleswoman; shes an AMAZING NEW friend! Thank you so much Nicole and EVERYONE at Honda of Okemos!! Referrals coming!!!

I was at Capital Honda on 1/22/19. My tire pressure light was on and I wanted to get it checked out before I drove back to NC. I travel to Michigan many times a year because my parents live in Lansing. We are a Honda family. My parents have purchased several cars from Capital Honda and get their cars serviced regularly. When I am in Michigan I get my car serviced there. When I arrived I was told I need to change my brake fluid, drain and refill my manual transmission fluid, and have a complete exchange of coolant. Plus I had a recall on my passenger air bag. I was surprised that I needed to have all of that done since I regularly have my car serviced. I agreed to have it done because I wanted to have a safe trip back to NC. I drove back to NC on 1/ 26/2019. While driving down the turnpike I realized that I had no windshield wiper fluid. I am really surprised that the windshield wiper fluid was not checked especially in Michigan and I told Chris that I was driving back to NC and I had spent $463.57!I gave my contact information and I was never contacted by Capital Honda

Sales associate Tony and other staff were very professional. We test drive two vehicles. Tony was very helpful and paitnet with our questions. We liked all the new features of the vehicles that we test drive. Odyssey EX-L was smooth drive.

I went for tire rotation, after two inspection they gave me the evaluation of more than 3500 cost of fixing. As the car had some problem on the right wheel the are asking to fix left wheel side. It shows that they are not truthful.

I have been with Capital Honda since 1999 and purchased 4 vehicles from them. The 2 cars and 2 vans have been very dependable and had very few repair needs. The regular maintenance service that I that take my vehicles in for has always been done quickly and properly. The service staff is great. My regular contact is Randy, and he is wonderful to work with. I highly recommend their cars and the dealership.

I am always pleased when I bring a vehicle into Capital Honda. They are pleasant, professional, and always helpful. My husband has had two vehicles from a Dodge dealership and has noticed that he has never gotten the same level of service there. In fact he doesnt feel that service is really what is provided at most dealerships anymore. Capital Honda still provides great service, which is why I keep coming back. Thanks

I recently purchased a new 2019 Honda Civic from Capital Honda. John Crambell was the sales consultant that helped me get in my new car and I can say that he made the purchasing experience as easy as possible!This was my second Civic purchase from Capital Honda, they have been good to do business with and will help with things like replacing headlamps and windshield wipers for you for free after purchasing the parts.

So far so good I would say about my experiences at Capital Honda. I bought a Honda from a private party and have been here twice for routine maintenance. There is a very experienced service adviser named Jim that can explain your vehicles issues in depth if you prefer. Sometimes I appreciate that. I Havent dealt with the sales staff (thats another ball game) but overall nice courteous service- so far.

I would like to share my wonderful experience with Capital Honda in purchasing my Honda Accord. I have bought or leased Hondas since 2000. This by far has been my best experience with paperwork completed on time, the information giving fully to me without asking and the professionalism and courtesy of this dealership. A special thanks to Jeff Richards the Finance Manager, who was very knowledgable, informative and very detailed. Thanks Jeff. Also, my sales and leasing counsultant Pierre Farah, who put all my information together and expediated this process. Thanks Pierre.

The service is amazing. Jake Russel is my service advisor, he always takes care of me like Im the most important customer at the dealer, and makes me leave with a big smile. Hes honest and is truly looking out for my best interests. I appreciate his enthusiasm and great attitude. Thank you Jake and Capital Honda!

The staff I interacted with was friendly and helpful. My sales woman, Nicole Lutz, was awesome. She was neither annoyingly fake or pushy. She was also awesome at returning calls and answering texts. Definitely recommend her :)

I went to Capital Honda today to help my friend buy a brand new Honda Fit. First person we met inside was Farah, he made both of us uncomfortable. He asked if my friend wants to pay in cash or finance. I was in the middle of telling him that it depends on the final price and my friend has not decided yet, he interrupted me and told me in an intimidating way that it depends on her credit score. How about letting people finish what they are saying? After this he connected us to a sales person and gave me a hard long look as if I have done something terribly wrong and told me in an assertive way that I need to take it easy. We test drove a car they had and then it came to money. They were giving a discount of $400 on the MSRP, while every dealer is advertising $500 on their website. The interesting part is that kbb can get you a discount of $1045 off MSRP by just providing your name and phone number. I told our price to the sales person and she left. When she came back the manager joined. The manager started explaining how they cannot give anymore discount and when I said that they can and told them my offer, the manager instead of giving me a counter offer started an angry ramble. Guess what? I drove 30 minutes to Jackson and get $500 lower than them. Over the past 6 years I have helped a dozen friends buy brand new cars. For each friend I have gone to more than one dealer and I have never experienced anything remotely close to today. I do not recommend this place to anyone.

Scott and the entire team did a great job working with me to find the right car and the best financing! They truly made the car buying experience as seamless and simple as possible! Thank you!

Nicole Lutz helped me with purchasing my first car, and the process was so much easier and faster than I expected. She had me sold on a pre-owned vehicle only a few hours after I found out it was on the lot. I wasnt even looking to purchase until a few months later, but Nicole got me a deal I could NOT let go of, but I did not feel pressured at all.She made sure everything was processed and communicated ASAP between us and the finance department, and made sure I drove off the lot completely happy, with a spotless vehicle inside and out, and a full tank of gas. 😉

Capital Honda is a friendly Dealership. Very comfortable with the sales team. Buying a vehicle here isnt stressful. The service team is also great. Chris has been my Rep. for many years now. He keeps me informed of my vehicles needs and is a pleasure to deal with. Ive been a Capital Honda customer since 2005. On my second Odyssey Van now.

Dear Mr. Ford, I have several concerns regarding the recent service of our Honda Odyssey. I authorized the oil service as I thought it was a special at $19.95. When my wife arrived you told her it would be more and she paid almost $50.00. l feel this was deceptive. When you returned the car to her you failed to notice her driver side floor mat was not installed correctly, and the headrest was not in place. She realized this after driving a short distance and found it laying on the back seat. She had to stop and install it herself to maintain her safety while driving. You never addressed the concerns with the key fob and failure to sound the horn or blink the light when locking the door.This does not reflect the quality of service we expect from a Honda dealership. My wife also noticed the dealership banner stating your last award was dated 2007. Lastly, I have come to realize the front brakes and rotors were never properly serviced last November. We brought the vehicle in because of the excessive shimmy when breaking in the mountains while vacationing in New England. We realized the problem was not addressed when driving in the mountains of Virginia last month. I await your response. John King

Pierre Farah was an excellent sales person. This was my first experience with him as my previous representative moved on. Pierre was welcoming and friendly, and he made a good effort to accommodate my needs. Though I was not quite ready to move to a new car, he helped negotiate a deal I could not refuse. :) :)I have been a long term customer of Capital Honda, and I have always had good experiences with their sales representatives and service staff. They do take customer loyalty into consideration when doing business.

The service center is really good - not too pushy, really quick service. They can usually accommodate me on short notice for basic maintenance. When we were looking to buy, the sales staff we spoke with was not very helpful and was pretty pushy. When they realized we were not going to buy a vehicle on our first visit, the service got worse. In summary - would recommend the service center if you have a Honda, but look elsewhere to buy.

My experience with Capital Honda is really good so far. They did a thorough inspection of my car and very quickly let me know the things I needed to fix. My usual contact is Jake and he is extremely friendly and fun to work with. They are very quick with servicing and do a good job. I would highly recommend anyone fixing their car in Capital Honda.

We had a great experience, everyone was very knowledgeable and helpful!

Nicole Lutz was an amazing help for picking out our new car!

Definitely people there to help you when you need it, explains everything to you. I highly recommend nicole and jake and jeff for anything related to your car. They dont just think of you as customer, they treat you as family and nonstop help even after the sale is done!

Weve been taking our Civic here for years with great service. Finally had the chance to purchase a new Honda and it was a joy! Thanks to Scott for taking care of us. Not pushy at all; just a good listener and interested in our needs.

Very nice Representatives that I spoke with, very polite, very open, very honest. Nice test drive, provided quite a bit of details on the vehicle plus provided me an email before I got there with vehicle information. I recommend Capital Honda and you may speak with John the agent I spoke to for excellent service.

I love my Honda cars. If you buy or lease here the best guy to work with is Scott Vasquez. he is super helpful and he wont BS you.

I just bought a new CR-V from them and was extremely pleased with the experience. Chris in sales went out of his way to make sure we understood how to use our new car and Jeff in finance did likewise with the paperwork. I am 61 and this is the first new car purchase that i can say i enjoyed. Everyone went out of their way to make sure all my issues were taken care of. I highly recommend.

The experience of buying a new car here was better than any I have had before. Everyone I worked with from the saleman Tim to the finance guy Jeff were great. They were able to answer all questions I had. The car was perfect upon delivery. This was a much, much better experience than Ive had at some other dealers in town. I highly recommend Capital Honda to anyone looking for a new car!

Bad car buying experience. I went in to purchase a vehicle, basically with cash. I was offered $400 less than sticker price and that was it. They seemed to care about maximizing their own commission rather than sell me a vehicle. I was also told cash is not king. They also didnt even offer a test drive. I sent out a quote request to every other dealership and Brighton Honda did a fantastic job for me. Purchased from them, got a great deal and am very happy. I would suggest going to Brighton. Capital Honda was one of the worst car shopping experiences in my 25 years of car ownership. I hope they get their stuff together but judging from what everyone else I know is saying, Im far from the only one with this experience.

I am editing my review after speaking with the service manager Claude Wight. We had a respectful chat together where he took the time to hear out my concerns and answer all of my questions. After this Im feeling much better about the service we received, even if I wish things had been explained to us in a more complete manner originally. I also could have asked more questions in the first service appointmentBelow is the relevant info for service in the original review and complaint I had:When we bought our car, we bought tire insurance at the recommendation of the salesman. It seemed like a good idea in pothole full Michigan. Lo and behold a few months later my wife hits a pothole and the rim gets slightly bent. We take it to get looked at, and the service people tell us the insurance wont cover it because the tire isnt leaking air. That stinks and its an annoying loophole, but I can read that in the insurance policy so it isnt the fault of the service peopleWhen we asked them about it then, they said as long as it wasnt leaking air we could drive the car. We just took the car in again (Mid 2018) for a maintenance check, and now theyre telling us the wheel should really be fixedThe problem is there is no consistency! One of 2 things has happened:1) Capital Honda just today sold us unnecessary maintenanceEDIT: They clarified on this necessity after speaking with themOR2) Capital Honda gave us erroneous advice the first time, and weve been driving an unsafe car for months (that had family and friends in it!)EDIT: It wasnt unsafe, more that the overall life of some components (tires primarily) could be affected by the bent rimEdit: Im leaning more towards an option (3), which is some signals got crossed in what actually needed to happen as well as what the issues were. I appreciate Claude for taking the time to help explain to me what was wrong and what needed to happen to fix it

I bought a certified pre-owned Honda at Al Serra- Honda of Grand Blanc. Within a couple weeks experienced air conditioning issues. I was told by Al Serra, due to my Honda certified warranty, I could take my car to any Honda dealer to be serviced, I could also take it back to Grand Blanc. As Capital Honda is much closer for me and wanting to support a local business, I made an appointment to go there.When I called Capital Honda, the service rep, Chris, immediately told me the other dealer shouldnt have told me the repair would be covered, that it might be outside my warranty and could cost $265. I dropped my car off a few days later and was surprised when Chris told me if this wasnt covered, it would actually be $325. When I inquired on the increase in price, Chris didnt acknowledge my question and hurried me along.No leak was found in my AC unit that day, so they injected a dye and the plan was for me to drive my car for 2 weeks and bring it back, in an effort to find a leak and thus find coverage for my repair under the warranty. I asked Cris if we needed to make the follow up appointment now, he said no, acted really casual and said I can call back and make the appointment in a couple weeks. 1 week goes by and Chris calls me and forces me to make the follow up appointment.Meanwhile, the salesman from Al Serra followed up with me on 3 occasions to check the status of my repair. Stating Al Serra feels the repair should be covered at no cost, no matter what.I took my car back to Chris and expressed my concern gently, stating what the salesman had reiterated to me. Chris had a look of dread, but told me you cant trust a salesman, but he would look into whether this could be covered, once again.I leave my car for the repair and within 20 minutes Chris calls and leaves me a voicemail, apologizing heavily, stating he didnt know my [2017 Civic with only 12,000 miles] was still under factory warranty and of course would be covered at no cost. When I picked up my car, after no leak was found, Chris apologized again but said it was fixed and reminded me Id get a survey about my visit.The funny part is, I received an email from Chris at Capital Honda, cancelling my appointment for the day, after Id already left. Guess who didnt get a survey because of that? Me.Chris was going to let me pay $325 and let me go on my way without batting an eye. So pleased with my service and follow up from Al Serra of Grand Blanc. I will never go back to Capital Honda.

The service is much faster if you make your appointment earlier in the morning. Otherwise Ive waited hours for an oil change, even with an appointment. The advisors communicate well, and now they have this neat feature where they email you additional recommended services while youre waiting with the prices so you can more easily and quickly approve them and know exactly how much youll be paying.

Very satisfied customer who now owns a 2019 Passport. Its everything I wanted and needed. The safety features are the real draw and the space!! Used to bring my 2004 Accord to this dealership for maintenance. The staff was always very professional and the waiting area was always kept tidy.I wanted to start here for my next car purchase. My own car no longer suited what I needed for my lifestyle. My saleswoman Nichole L. was very patient with me. I didnt even know what vehicle I needed. I cannot thank her enough for all of her follow-thru on answering all of my endless questions. I havent had a care payment if over 7 years, so I wasnt eager to jump into a purchase. Nichole went through my concerns point - by -point until I was totally comfortable. And I would be remiss, If I didnt mention Jeff (finance), who walked me through the lease vs. buy options.I felt like he gave me the information to evaluate for myself without being pushy. The team at Capital Honda rocks! I will be a customer for life. They know how to treat people!

Chad Smith at Capital Honda was great to work with! He found me the most wanted car on Hondas inventory, in the color I wanted and had it delivered to his dealership! When I got there everything was ready to go, all I had to do was sign! Amazing experience! Everyone should go see Chad of they want a knowledgeable and super helpful salesman!! I would definitely recommend this Honda dealership and will be a return customer in the future!

Service rep named Chris was super helpful, my work was done in a day, and they provided a ride home and back to pick up my car. Several months later I needed a last-minute oil change just before I was leaving town. I was accommodated quickly.

Worked with Tom in the service department. He does a great job of thoroughly explaining what the technicians discover with my vehicle. He goes above and beyond which makes me feel comfortable taking my car to Capital Honda for service. Ive also had great results with my vehicles performance after servicing it with Capital Honda.

Capital Honda provided an amazing experience for me! They were very kind and attentive, but also gave me the time I felt I needed to make this decision. I originally had no intent to get a new car, I truly loved my previous car! But due to some trouble with my car after having some work done by a local shop, I found myself in a very difficult situation where I didnt want to get a new car but I no longer felt my car was reliable. They helped me through my decision by honestly telling me about both sides of my decision. The service people were fantastic and reassured me they would be able to get my car working right, which made me feel much less pressured to trade-in my car. But after speaking with the salesperson (Pierre) and meeting with the manager (Anthony), I decided a new car was the way to go. They were amazing! They gave me a great value for my trade-in and made the transition to my new car so easy! They were available and happily spoke with me whenever I had a question or concern about my old car or getting a new car. What had been as very difficult and stressful week, they turned in to an exciting and happy experience! I couldnt be happier with my new car (an amazing and uniquely colored 2015 CR-V!) and the service I received there. I would recommend this dealer to everyone, they were incredible! Thank you Capital Honda!!!

I leased a 2015 Honda Accord from Capital Honda on November 20, 2014. Scott Vasquez, our salesperson, was terrific to work with. He is personable and easy to talk to, but more importantly, he listened to what I needed and followed through with all of my requests and needs beautifully. The entire staff at the dealership was friendly and welcoming. After going to six different dealerships researching and attempting to find the right, safe car for my family, I am thrilled I decided on my Honda and that I found the people at Capital. As long as I am in Lansing, this is where I will continue to purchase my vehicles.

Overall a great shopping experience. Their salesmen Chris Rice really went above and beyond the norm. With all of the help and information i needed. I was able to purchase an absolutely beautiful, and perfect car for me. Will definitely recommend him and this establishment to all family and friends! A+ Capital Honda! Thank you.

Ive been bringing my 2009 Civic to Capital Honda for the last seven years. The service department is well organized and quick to get vehicles serviced and back on the road. Theyre honest and dependable. Ive never had a problem with them. If I had questions about why a service needs to be done they go above and beyond the call of duty to explain why. Will be driving my Civic forever because Im a stickler for keeping the car serviced. The guys in the service department help me do that.

I took my Accord in for service, and they had my car back to me the same day. Emmy was great to work with - she was friendly and professional, and she communicated with me throughout the day.

Charlie Rowell the sales manager is a terrific guy to work with. Honda quality is superb, but one of the strongest reasons I keep coming back to Capital Honda is their service department, specifically because of Jake Russel the service advisor that I work with. Jake is above reproach with how he works with his customers. He also will actually call you back if you have to leave a voicemail for him !!!

I recently traded in my 2017 CRV for a 2019 CRV. I was very happy with the deal that Scott Vasquez put together for me. I was very pleased with the effort he made so I the purchase was quick and painless. I really felt like he was more interested in me being happy than making the sale. We will see him for our next purchase!

Awesome place! I worked with Pierre yesterday and he is great. It is my first time ever leasing from Honda and I love them (: the people there are so nice. Highly recommend!

It was my first oil change with our new leased vehicle. The staff was very considerate and did the work in a professional and timely manner. They discovered a mouse nest on the battery!! They checked all the hoses and other areas that mice might get into and found no problems. They even advised me on how to get rid of the little critters.

Excellent customer service. Randy Ford always takes wonderful care of us. Honest and up front. Pleasure working with them.

Jake at Capital Honda provides great personal service. He accommodates my schedule and always over-delivers. I have to drive over four hours each way when I need dealer service, and Capital Honda makes it as convenient as possible for me. Thank you!

Jake is a fabulous service person. He is attentive, intelligent, friendly, listens well and is authentically interested in helping. Because of this I trust what he says about my vehicle. I so appreciate him and the dealership in general. Everyone I deal with is friendly and helpful. I feel grateful to have found this dealership and to have begun purchasing Hondas. My first Honda is a 2014 Civic and I love it!

I am very happy with Jake, who help me to get my Odyssey best service. He is very professional and nice. I would recommend Jake Russell to my friends who need to have their cars checked. Good job, Jake!