Buying a car is time consuming, stressful, and above all difficult in this day and age! Joe Cooper Lincoln was the easiest car buying experience I’ve ever had! They listen, do what they promise, provide exceptional service and do it all with a smile on their face! Go see Marcos (my salesperson) for a seemingly stress free buying experience! Even finance was super quick and easy! Marcos took the time to come and pick me up from CarMax after I sold my previous car! Who these days does something like that?! Good people, that’s who! Highly recommended!
I was looking for a Ford escape and finally found one online at Joe Cooper Ford Lincoln. Stephanie then reached out and was helpful on me finding what I was looking for. She also appraised my trade. I was also able to compare between the escape and the ecosport. I was able to check the escapes ECM for any possible error codes. Everything was clean on the engine codes. All my questions were answered by Stephanie. I got an incredible rate and payment well below what I budgeted. I would definitely recommend Joe cooper Ford Lincoln.
I always dread trading cars, but my salesperson Kim made the process so simple and quick. I saw the car online & ask it was still available on a Sunday. She text me to let me know the car was available & we set an appt. She wasexcellent. Easiest car trade Ive ever done. The guy in finance was quick, explained things well.... He was notpushy about extended warranty. He explained it well & let me make my own decisions without pressure. Overall excellent experience & I love my car!Charla Smith
Kim at Joe Cooper Lincoln was absolutely amazing!!! She made the car buying process so easy and enjoyable! I will never buy a car from any other dealership!
Great customer service and deals! Would highly recommend them for buying a vehicle and will be back to get my next one!
We were stranded in Edmond when our 2008 Navigator wouldn’t start. I called Joe Cooper Lincoln and James in the service department took care of us. He walked us through our options and had our car gone through to see what all needed repaired. He was awesome and was very knowledgeable. Our car was even washed and vacuumed out when we got it back which subscribes to my “leave it better than you found it” philosophy I preach to my kids!
We had an EXCELLENT experience with the purchase of a used vehicle. Our sales lady, Stephanie, was really nice and the sales manager, James, was just as friendly. No hassles, easy to work with, and very little need for negotiating. The finance guy, Nathanial, was just as courteous and fast with the financing. They all treated us like family. We’ll definitely be returning and wouldn’t hesitate to buy another vehicle from them.
Sadly I have become accustomed to unbelievably bad customer service, including recently being told by a different place I took my car for an oil change that I needed 4 new tires. The car had less than 30,000 miles on it. Anyway, I got off to a bad start with Joe Cooper when they told me they wouldnt have a loaner car until mid September. I thought well here we go again. I got it jumped and took it in and they got it in immediately and replaced the battery for free!! Im pretty sure they could say the warranty didnt apply to the battery. They even washed and vacuumed it. So refreshing not to leave a place upset at how you are treated.
ZERO STARS...If your looking for friendly people, this is the spot. But, if your looking for honest, reliable car service, go elsewhere.I took my Lincoln in under warranty for a key fob warning light. They said they couldnt replicate the problem and sold me a battery. Still having issues, several months later the tpms warning light comes on. No longer under warranty, they offered to charge me to diagnose the issue. I leave and take it to a more honest shop where Im informed this is a known issue with the tpms receiver. I would think a Lincoln dealership should be aware of bulletins issue by the Lincoln manufacturer, and most are. But, according to Tyler (service manager), thats just not how they do things. Tyler told me to call Lincoln customer care to see if they would extend the warranty to cover this part. I did so, and was informed that Joe Cooper Lincoln never reported that they had worked on the original issue, so Lincoln has no way of seeing that it was problematic before the warranty expired. To date, they have cost me over $1000 to fix the issue that they were trusted to repaired last year.
My wife and I had a great experience purchasing a vehicle from Malachi. Very friendly staff. We also needed assistance from the service department, and they were very accommodating.
I am very happy with my purchase. Everyone was polite. Fairly easy process.
I would give it a 5 star experience. At the age of 78, saying I’m school would be an understatement. You have made it an easy experience. I would recommend your dealership to anyone. Every employee was on top of their game, a rare experience to be sure. At age 16 my 1st car was a 51 Ford convertible and I’m still driving Fords to this day.
It was great working with your sales and business office! No frills, simple conversation, met our needs, paperwork was efficient and quick! Thank you
WOULD LEAVE ZERO STARS IF I COULD!!!!I don’t even know where to begin. After purchasing a near $100K Brand new Lincoln Navigator we were expecting great service and support. We have had quite the opposite. We have had a laundry list of issues with this car and have had multiple visit to this service department. The people in their service department are unprofessional and rude. They don’t take your input on the issue and say they cannot duplicate the issues. They replace parts which don’t solve the issue and leave you hanging with parts on order for months. When we call to get an update on the status of parts, we get put on hold for nearly an hour, get told that the service department is unavailable, or that they are still on order. We never get a call back for ANYTHING! We are about to blow through our entire warranty without having a proper working car. We’re fed up and will probably be pursuing Lemon law action with this dealership and taking out business elsewhere. Don’t waste your time and shop somewhere else.
First time at Lincoln Copper was really good. Good salesperson, friendly staff, my daughter left happy with her newly purchased car. I recently decided to go back to take a look at a Navigator. Had already been in contact with a sale rep at Lincoln. He seemed nice and helpful. I made an appointment. Sales rep was really amazing!!!! He worked with me for over a week and a half ! He never seemed flustered or was pushy. Just really great service and I’m loving my new car.
I was shopping for a new car for my wife. She wasn’t able to come test drive because she was in back to back meetings. They let me have the car for a day so she could test drive it on her own schedule. Best car buying experience ever. No pressure and easy to work with. I highly recommend Joe Cooper Lincoln!
Car shopping is no easy task but shopping at Joe Cooper Lincoln was awesome. We browsed around without pressure or being asked 20 questions. When we were ready to get serious we hit the jackpot with our salesperson Kim Taylor. She was knowledgeable about the Nautilus we picked out, didn’t press us to make a commitment, and was happy to answer all of my dumb questions! Her user-friendly demeanor allowed us to comfortably make our decision. All of the clientele we dealt with while at Joe Cooper ‘s were helpful and made us feel at home. We are so happy with our new ‘ride’ and with our new friends at Joe Cooper Lincoln.
Fantastic car buying experience at Joe Cooper Lincoln. Scott and Chris knew their stuff and really helped us decide on what to get.
Stephanie was super helpful in getting us the cars we wanted to test drive and not pressuring us into a decision. When we decided to buy, she helped it go extra smooth. Very happy with our experience.
Kim was awesome! She didn’t push us into making a purchase. Was very responsive and was able to have normal conversation without it being awkward. I would buy from them again.
Amazing customer service. Drove 6 hours round trip and they had me taken care of in no time. Highly recommend this dealership.
If you want anything done to your vehicle. Don’t come up here. They will send you packing with out helping you. I drove up here and they promised they could help me. Very bad service with this dealership of Edmond. Won’t send anyone I know up here at all.
I did my research and found a car I wanted, the dealership was nice enough to drive the car to my house for the test drive. Still have to go into the dealership to sign final paperwork that you would think could probably be handled online like the online competitors are able to do.After I signed the paperwork, I was given one key fob and told there wasn’t a second key fob. I’m not sure if that’s my fault for assuming there was a second one, but I still feel it’s tacky to not disclose that up front.Overall was a good experience, and was able to do it all quickly.
Kim was our salesperson. She was so nice, kind and patient. We made three visits to the lot before making a decision to purchase a car, each visit, Kim treated us with so much kindness. She was one of the reasons we came back Joe Cooper.
There was initially some miscommunications between us and our salesman but the sales manager was quick to get involved and got everything sorted exceeding our expectations. Very thankful for Chris and the way he got things resolved quickly.
Great, fast, and friendly service! Marcos, my product specialist was able to help me in locating a particular vehicle I had been on the hunt for! They gave me a great trade in value for my other vehicle, and we were able to make a deal! It was a very fast and easy process trading in, and buying a vehicle from Joe Cooper Lincoln in Edmond!
Hollyann was fantastic from start to finish and made sure we got the exact vehicle we were after. From negotiations to financing, the entire process was painless and smooth.
We bought a truck and leased a new Lincoln and it could not have been easier or more enjoyable!Holly and Cole worked hard to find the best vehicles for us and the finance man Bobby painlessly worked us through the terms!!Easiest deal ever!
Our salesman, Carter, was so patient and kind. He did everything in his power to find exactly what we were looking for and more. The whole purchase process was easy and quick with no confusion or hidden numbers. Bob, the finance guy, was able to get us the payment we wanted without extending the loan for eternity! We traded a vehicle and received top dollar for the trade. We also took our 3 children with us and they were kind and never made us feel like a burden. I highly recommend Joe Cooper Lincoln in Edmond. They will find you what you’re looking for and Carter will treat you right!Thanks guys for a great experience!
GREAT EXPERIENCE! ASK FOR LEE! Being new to Oklahoma, my husband and I went shopping at a few lots and knew we found the right place as soon as we were greeted by Lee. He went above and beyond as far as making me comfortable, getting me the lender I prefer, the car payment I prefer, and even got me my preferred down payment. He wasnt sleazy like some other lots I went to and was really there to truly help me and my family. Im forever grateful for the Finance team as well big shout out to Chris, James, and Nathaniel! Ill be recommending my friends, will return for service, and will be only buying my future vehicles with the Joe Cooper Family for years to come! Thank you again for getting me in my beautiful Lincoln Navigator!
Excellent service. Would highly recommend this car dealership.
Absolute great experience buying a new Lincoln nice casual environment easy to deal with no high pressure would definitely recommend.
Dont even have time to go over all the things.The most important things is they are Liers asked no less that 10 times that my credit not be ran because I have a pre approval and yet still they run it.🤯
Their team is awesome. They looked for several months for the perfect truck for me. I am a picky person and they found exactly what I needed.
Great place to shop. Sales people are very knowledgeable. They go out of their way to help you.
Everyone was so helpful at this dealer. Are salesman Brian was great. Easiest car deal and no pressure.
Long wait for getting an oil change! Never asked me if I wanted the tires rotated? But did a good job overall and washed the car 👍
Lee and Chris and Bobby, all three, are exceptional at the jobs. Lee is the best salesman we have every encountered. Chris worked his magic to get us top dollar for our trade. Bobby was very careful to make sure we understood the details of the transactions, and offered further assistance should we need it. Lee and Bobby both gave us their phone numbers, and Lee called us after we returned home to make sure we were pleased with the vehicle. You will not find a better dealership to work with.
I didn’t know what I was going to do! The service department had just told me I needed a new transmission in my 2013 Ford Fusion, very expensive. Most know that parts on newer cars are not fixed they are just replaced. New cars are so electronic that parts just have to be replaced. I was stuck!Lee at Joe Cooper was a great person to help me in my desperation. He took the time to help me and find the car that I could buy. Chris worked out a deal for me on a 2016 MkC and I couldn’t be more pleased. My wife loves the car because of the comfortable seats. Then Bobby helped me with financing and I thought he was very professional.Lee, Chris, and Bobby thank you for making an unpleasant situation bearable. They were courteous, personable, and professional and provided me with the care that I needed at the time, and I love the car!
We are very happy with Joe Cooper Lincoln of Edmond. Lee did a great job showing us all the feature options so we could make the best choice for our family. The vehicle we chose was not in stock at their dealership but that did not stop them. Chris had to knock down several obstacles but he as able to find the exact vehicle we requested. Bobby was great to work with when managing the financing and he did not push a lot of extra costs on us. Great experience! We highly recommend Joe Cooper Ford of Edmond.
I’ve always had good experiences with Joe Cooper. Their staff is knowledgeable, professional and friendly. This time around I worked with Hollyann Head. She made the process so easy. I always appreciate timeliness, efficiency and respect for my time. I highly recommend Holly and the entire Joe Cooper Auto Group.
Stephanie and the team at Joe Cooper Lincoln were so awesome to work with!! 10/10 will buy from them again.
Super quick to get approved. The process is quick for the most part and the staff is very nice and professional. We will definately go back if we need another vehicle.
Absolutely one of the most stress free experiences I’ve had purchasing a vehicle. Lee’s knowledge and service is unmatched. He took the time to listen to what I was looking for and answered all my questions. The whole Cooper team made my time there enjoyable. I highly recommend visiting them for your next purchase. Truly is an amazing establishment... oh, and my new Lincoln Navigator is mind blowing!Thank you guys!-Scott
Top notch all the way with these guys. From beginning to end (we traded for an MKC) things were explained well and all our questions were answered. Marcos was great to work with and I know we will be doing all car shopping here going forward. Aviator is next;)
Working with Joe Cooper Lincoln was a pleasure. Hollyann was our salesperson. She was knowledgeable and patient with me. I recommend this dealership.
They said it would take an hour, and it took exactly 1 hour. Rare that people are that accurate.
$157 for a diagnostic test. That price is ridiculous. They didnt even inform me of the price beforehand. Thats very unethical and crooked. Customers beware. Ill never do business with them again
Cole Evans my salesman and the finance manager were great and did not pressure meAll in all it was a good deal and a fairly painless process.
Shopping for a car at Joe Cooper Lincoln was a very pleasant experience! Hollyann was our sales person and was excellent! She was friendly, professional, and informative without the high pressure tactics. Highly recommend Joe Cooper Lincoln!
My husband and I had a great first experience with this dealership. Lee was very helpful and detailed in explaining the features of the vehicles I was interested in. He was very patient, as I was there most of the afternoon trying to decide between two different models. After driving the vehicle off the lot, I have had nothing but support from Lee and the rest of the staff when I have questions or the vehicle requires attention.
Thanks to Joe Cooper Lincoln Mercury for a great car buying experience. Everyone was helpful, knowledgeable and appreciative of my business. Well done.
Great staff and got a great deal on a car for my son ! I would highly recommend going here for all of your car buying needs !!
Always courteous and friendly!
The personal service at Joe Cooper is the best! Every question was answered and everything about the purchase of our new car was just as promised. I highly recommend Joe Cooper Lincoln.
We could not have had a better experience! The customer service is first rate. Every employee is professional and personable. Thank you Joe Cooper Lincoln.
I recently purchased a new vehicle from Lee Deane at Cooper Lincoln. He provided without a doubt the best car buying experience I have ever had! Extremely thorough and knowledgeable! Highly recommended!
After going to many dealerships, Lee helped me secure a great used car that was in great condition. I was in and out in about 2 hours! He was not pushy and very helpful. Thank you for helping us through the car buying experience.
I generally buy from Diffee buy Coopers prices were better. Service was very good as well. The staff tried to make it an easy transaction.
Lee Deane and Bobby Patton were great to deal with. Extremely professional and courteous. I highly recommend Joe Cooper Lincoln.
Great group with which to work. Sales manager makes it easy to do business with them. High integrity.
I have purchased over 40 vehicles in my lifetime, Lee Deane was by far the best salesman I ever had the pleasure of dealing with. He is knowledgeable, kind, funny, and hospitable. I even took him a cake, not just any cake but a German Chocolate Cake!
My wife and I bought a new Lincoln from Lee. It was a pressure free environment and he was a great to work with. His follow up is outstanding. I highly recommend him.
Joe Cooper Lincoln is the way to go. I can honestly say I have never had a better experience at a car dealership. Katero was a absolute dream to work with. Never pushy and very informative. If he didn’t know the answer he was always willing to find out. James sat down and explained our financial options in a way that left us feeling extremely informed and we felt as though we were equipped with the knowledge to make the best financial decision for us. Lastly, Bobby made filling out paperwork fun... whoever knew that was possible, ha! He reiterated multiple times how we were now part of the Joe Cooper Lincoln family and honestly, I feel like family. I left very grateful for all of these guys who made my car buying experience so enjoyable. Will definitely be a customer for life!
Great sales team! Easy, quick, friendly transaction! James was a pleasure to work with and I hear they have the most technically literate service department in the region! Will definitely do business with them again!
I had a great experience with Lee Dean searching for a SUV. He took all the pressure off and had such incredible knowledge about the Navigator. I would definitely recommend Lee Dean for anyone looking to buy a Lincoln or a Ford product.
They did not have our ideal Aviator, but Chris didn’t stop till he found our perfect car and shipped it to us. We had a wonderful overall experience at Cooper Lincoln. Anyone looking to find their dream car at the price they are wanting, I strongly recommend Joe Cooper Lincoln of Edmond OK. Thank you Hollyanne Head for the knowledgeable incites into our Aviator.
Great service, They made sure I was satisfied with my purchase
Brian Burris was extremely helpful and professional, he explained all the features and set them up for me. I like all the new features on the Nautilus.I had a great experience.Eddie Proffit
My new car has been a dream for a long time! Marcos was wonderful answering my questions and explaining everything so well. He made the whole process go seamlessly. I just love my Escape.
Great experience. Made process very easy. Great customer service 👏 . Check them out.
Great service by Lee Deane! Found my car in less than a few hours. I’m so pleased with the fantastic customer service and my new car!
We had a positive experience buying a Lincoln in Edmond! Great salesman, sales manager and finance manager!!☺
Blaine and Chris were great to work with. Purchased vehicle by phone drove 2 hours to pick it up and the truck was exactly as described! Thanks for being honest and reputable.
It has been one year since I purchased my 2018 Lincoln Navigator Premier. Cesar sales manager and Stephanie selling specialist are no longer there but they made my buying experience amazing and effortless. The Navigator I wanted was in San Antonio and was able to get it in a couple of days. Jasmine and her service specialists are exceptional. Every time I bring my Navigator in for a complimentary car wash they provide first class service. There is a definite benefit for servicing with Joe Cooper Lincoln. #Lincolnluxury
Easy buying experience.
I recently had my first experience with Joe Cooper Lincoln & was very pleased. Hollyann was incredible, she was eager to help with any questions I had, as this was my first purchase without actually seeing/test driving the car. She went above & beyond and drove all the way to Broken Arrow to deliver the car to me! Paper work was effortless & the experience was great. I will be a return customer! Thank you Hollyann!!
I’m not a guy that typically writes reviews, but be very cautious with this dealership.My wife and I had a terrible experience with the sales team. We agree to a price including doc fee in writing, then they try to hide the fee in finance paperwork to get it back to their original offer. Refused to honor the price we JUST agreed to 30mins before just to get us back in the door. Lee is not a man of his word.Make the drive to Dallas or Tulsa instead. I wouldn’t give this place my hard earned money if they were the last dealership on earth
We felt comfortable and respected from the minute we walked on the lot. Robert, our sales representative, is personable and forthright and we never felt pressured but never forgotten. He even stayed well after closing following the sale to show us every tech detail. Jason, the finance manager, was helpful, relatable and concise. With all the red tape and paperwork that goes into buying a vehicle these days, we felt the process was incredibly efficient and painless. We will definitely be recommending Joe Cooper in the future to our family and friends.
Lee Deane makes your buying experience so easy, he is the most knowledgeable sales person I have ever met. I would recommend Lee to anyone looking for a new car.
Service department does a great job!
Mr. Blythe setup my appointment and the wonderful red headed receptionist and her kind colleague that brought the loaner around took care of the rest... All in all a great start to my work day...An absolutely pain and stress free process... Now, Ill just wait at work for the delivery and pick up after my car is done... Hats off to Joe Cooper Lincoln for providing such excellent service!!!
Sales person Very knowledgeable of Lincolns. Will recommend him to other potential buyers.Was friendly and result was a pleasant transaction and experience.
I bought a used trade-in car from Joe Cooper Lincoln this week.The sales person Marcos and the sales Manager Jason were very nice, helpful and best of all transparent with every part of the transaction. Best car buying experience Ive ever had. Great people and great to do business with. Would recommend for a used car purchase. This honest, trustworthy and friendly business receives my positive review for the benefit others who are doing their own research.
Great dealership and very customer focused. Recommend highly
Great car buying experience. Katero treated us right. They made us a good deal, and stayed late so that we could get it finished the same day.
The Best car dealership to purchase my new Lincoln from. Everyone was so professional from the salesmen down to the receptionist. Most definitely will come back. Love this place. Thank you Joe Copper.
Working with Andy Mills and the staff at Joe Cooper Lincoln in Edmond was a great experience! I appreciated the Courtesies that were given to me. Andy was very respective of my thoughts and wishes, very mannerly and helped in anyway that he could. All the staff was very personable and made you feel right at home.I have, about two weeks ago, filled out a survey that I think went direct to Ford.Thank you very much. I am enjoying my 2018 Lincoln Continental .
Loved working with the salesman, Lee. He was very helpful, not pushy, and genuinely nice! They didn’t add a bunch of unnecessary fees.
Love my Explorer. Lee Deane was so great and knowledgeable!!! Highly recommend! Ask for Lee!!
Thanks to Jason Webb for doing an outstanding job of finding my daughter a vehicle she loves and I feel good about!! Robert Davis was very instrumental and professional in the whole purchase process as was James Moriarty. Great experience from the whole team and I will definitely seek them out for my next purchase or any friends that may be looking. These guys are great!!!
Easy to work with
My wife and I purchased a vehicle at the Cooper Lincoln dealership this past weekend and couldn’t have been more pleased. From our first contact, to the test drive, and ultimate purchase; the team was knowledgeable and professional. Car buying can be really intimidating, but this was a really good experience.Thanks Malachi and Bobby!!
Great experience. Our salesman, Cole, is the best.
Every person made the buying experience stellar. Wonderful customer service. Lee Deane makes you feel comfortable and not pushy. Thank you, Mr. Joe Cooper for calling and checking in.
I had an appointment to look at the vehicle and the car was waiting by the building as promised.Knowledgeable salesmen and was not pushy.Good experience.
One of the best car buying experience I’ve ever had! Malachi was awesome. I messaged him about a car and he had it washed and waiting for me out front when I got there. I was in and out in about 2 hours. Definitely recommend Malachi!
Our short relationship with Joe Cooper Lincoln has been very satisfying for us. The slightly used MKX is a beautiful vehicle and Lee Dean (our Sales Brand Champion) is a fine technical educator. He read (our wants) to perfection and sold Susan the first vehicle we looked at!
Chris Ames was our sales associate. He was very interested in making sure we got what we wanted. We test drove several different Lincoln models before deciding on a new Aviator.
I recommend Joe Cooper Lincoln. They found the car we wanted at another dealership and Holly was great to work with!