Great employees who helped me set up my IMO and they knew what they were doing! Helps customers to fully understand there bill breakdown and always give great customer service no matter the issue!!

Yesterday I came in to get my new phone activated since I broke my other one. I was a bit frustrated calling the number to speak with a representative so I came in to get help. They had me on hold for almost an hour and it didnt seem like neither sim card would work. First I spoke with who Im assuming was new (I believe she was a trainee.). She tried helping with my sim card problem and when she couldnt do it she went to get a co-worker for help. She was very friendly too and helpful with some knowledge I didnt know about phones like taking out the battery might help some problems. She told me to try that when the new phone couldnt read the sim card.At first it seemed we couldnt get it activated, although the employee was persistent on helping and did an excellent job. It got to the point I felt keeping my number wasnt worth the hassle so I told him to just get me a new one. He said if it didnt work after this try hed do it and it worked. I kept my same number too! I felt bad because it was near closing time and most businesses at closing time clean up and prepare for the next day.I cant really remember their name, but I think it was Mason (guy with short blonde hair). If management sees this I hope you reward this employee for their great work!

The employees were incredibly helpful during my familys visit. They helped me get on plan with my boyfriend and work with my father and his girlfriend to switch over to first net. The employees were very personable and we all got along well. They stayed open almost an hour later to help finish setting up our new plan and cell phones. The 45 minute drive there was completely worth it. I would absolutely go back.

Such a helpful group of people. Never had an issue they couldn’t solve

Said they were open on their website. I walked over to the shop at 200pm and the doors were locked with a paper sign taped up on the inside of the window that said they were cleaning and that they would open back up at 435. It takes 3 hrs to clean a small shop? Excuse me? I peered through their window and there were just 3 of the laziest people I have ever seen just sitting around and doing nothing.

This store is always extremely helpful, the staff is friendly and professional! I would highly recommend them to anyone looking to switch over to ATT or even if you just need help with you devices!

Hade a fast resolved solution to my phone very happy

Employees were all so helpful and understanding. I walked in extremely mad, and they handled the situation wonderfully. I decided while there to get a iPhone 12 pro max and they helped set it up for me since I was a Samsung user prior to this.

I would like to thank Kurt at this AT&T store for the incredible service and personal attention. My husband and I are not very tech savvy and needed guidance in obtaining phones and a plan and the know-how to set up these accounts. Besides walking out w a new phone. And one that was appropriate for our needs. We also had the peace of mind that if there was any confusion we would be welcome to call or come in to resolve any problem. And these were not just platitudes. I did come in for resolving confusion on an issue and walked out with being happily “un-confused “. And if you call 611 you can actually speak to a pleasant and helpful representative. Not get a tech-buddy on messenger. Very happy here.

Need to hire motivated, intelligent and experienced personnel

The employees are very helpful, patient, and willing to go the extra mile to solve your problems. Tonight, due to a screwup at corporate, I had a new phone that didnt match what was in the system. Due to the IMEI and SIM numbers not matching, my number was ported from Verizon to a SIM card I didnt have, and the new phone had a temporary number, while my number was hanging in limbo. 45 minutes on the phone with tech support yielded no results, since the new SIM card had a number attached to it already. Xaviar, at the Oneonta store, stayed late to get me a blank SIM and get my number working on the new phone. A++++ customer service!

Many, if not all the times I visit the store in Oneonta, NY, there is only one worker. This causes frustration and long lines. Please add staff to this store.

Very helpful staff. They helped me switch to AT&T and stayed late to help my boyfriend set up his new phone.

Jordyn was very helpful, actually accomplished what I set out to do. Great deal also, highly recommend going here.

My hubby needed help setting up his new phone and Christine at the Oneonta store was extremely helpful and knowledgeable. She had it all done for him very quickly. In the past when we have been in the store, she helped us too. She’s so personable and sweet!!Thanks Christine!

David was amazing! He helped me and went the extra mile with all my needs. He’s very nice and listened to all my issues with my device and did a excellent job apply my screen protector on!! I highly recommend him!!!

What a friendly place. Meet a woman named Autumn who was amazing at helping me pick out a new iPhone. She was knowledgeable about the phones and features which in the end helped me get what I needed!! Great place!

Autumn was extremely helpful and quickly and knowledgeably answered all my questions about direct TV and phone plans. Not to mention her attitude and helpfulness made the store an environment I wanted to be in. Thank you for your fantastic customer service!

Jason is so helpful and wonderful to work with, he knows his stuff and I enjoy working with him!TJ is also so helpful! Great staff! Always a 5 star rating for these guys!

Not terrible but made two trips for a single line activation becoz rep didnt gave any details about the plan, also forgot to give pass code for online account, gave the sim card and says you ate all done .so later i called the At&t for online account help they says i need to go to the store, funny though.🙃🙃🙃.

Waited in line for 30 minutes a gentleman came in behind me they walked right around me and helped him out before me and then just left me to standingthere. If I could give them less than one star I would

I had an incredible experience this evening at the AT&T store in Oneonta. Autumn was patient, kind, and persistent in helping resolve an issue that had been plaguing me for several days. Her knowledge and patience put me at ease and I was thrilled to leave the store in victory.😁

David was a perfect salesman. Kind, patient, super informative and easy to learn from. He made the experience a joy. I wish he would move to NYC. He’d make a million

Time to upgrade our phones! What a great experience! Sales Rep was helpful and patient. Great experience over all!

Jason, Christine, David and the manager Kurt were so professional, kind, wonderful to work with, answered all of our questions, helped us pick the right plan and phone for our family, we love doing our business here, and we have been customers at the store for over 6 years and will continue to do our business with this awesome staff!

Great people, but not enough staff for the customers. Ended up waiting over an hour to see someone, and then the equipment the clerk used kept crashing which extended in-store time even more. Finally, when I got home with my new phone and new coverage, I discovered the map of coverage att used and showed me was not true. Despite what their map said, there is no coverage at my house.

Our customer service rep, TJ, was extremely knowledgeable and courteous. He explained how to install our new wireless internet LTE router, answered all questions, and gave us his business card, with his direct cell number, in case we had any problems. This is reassuring, because if you call the store and the call goes to voice-mail, you get routed to the call center. Its good to know we can call TJ if we need help. Weve been using the router for a month and no problems. Thank you, TJ, and we recommend AT&T.

T.J was a great salesman. He helped me out on setting up my AT&T tv. I appreciate his help a lot. You guys rock!

The staff was super friendly and very helpful. Christine went above and beyond to make sure I went home with a phone that day. I recommend anyone looking for a new phone to go over to AT&T on Southside!

Nobody ever answers the phone there... I have called 7 times in the last 2 days during their normal operating hours and nobody answers. We picked up a brand new phone on Wednesday, it doesnt work (the lady didnt activate it properly so we had to call to do that over the phone, and the data doesnt work now). After spending several hours on the phone with AT&T, they cant seem to figure it out and said we need to go back to the store for a different phone. I am trying to reach them to just make sure they have another of the same model/color in stock so I dont waste another 45 minute trip. Very aggravating!!! Should have switched service when I had the chance!

Christine was very, very awesome and helped a lot with our requests. I can’t wait to explore my new phone and new watch! Thank you Christine for all of your help!!!

We came into oneonta att to replace our iphone 5’s. Jordyn is a professional, knowledgable and courteous employee. Jordyn spent the necessary time to make our transition to up to date phones, a relaxing experience. She also was taking the time to sign in and welcome others, which is important. Tom and I had made an appointment online early in the day which is helpful.

Everyone there was very helpful and professional. I really appreciate all the help.

Kurt was the absolute best and took his time helping me! He never rushed me or made me feel bad for being non tech savvy!!

We were helped by TJ, fast easy service. Got our phones switched over to a new plan!

This was the best AT&T experience ever. TJ is the most knowledgeable, honest and accommodating person I’ve ever dealt with in an AT& T store, and I’ve been a customer for over 10 years!! Best customer service ever!!

TJ was super helpful!! Thanks so much! We’ll be back.

I visited the store on 6/2/2019 and was unfortunate enough to have a gentlemen named David attempt to assist me. This guy has very poor customer service skills and I recommend he immediately gets placed in a cubicle with no ability to interact with other humans. David is a poor representation for AT&T and the more customers he interacts with, the more business Verizon will receive.

Came in to add line to my acct. In store for 10 minutes before talking to rep. Waited awhile to talk to another rep. Other rep was all business, very little personal conversation. Few questions when clarification may be needed from either party. They did their job but nothing to get excited about. Other rep with customers seems to be conversing well while doing his job too.....they seem to be having a more pleasant experience.

Had a great time at the Oneonta store. David was sweet and entertaining while we upgraded our phones. No wait time (holy hell that never happens) and very charmed with him. Very helpful, knowledgeable on the current sales and sold us on HBOmax plan so we could watch tv while waiting for our iPhones to load via the icloud. 10/10 will recommend ;)

Pog

Fast and courteous staff. Very helpful

TJ did an amazing job helping me and my mom get new phones today. He is very patient and friendly.

I have been an at&t customer for 9 years now and have received great customer service over the years until recently. Yesterday after my phone was stolen I stopped in this store looking for a solution. Not only was the rep I dealt with condesending but pushed for me to seek out a new device from competitors and offered no information on devices displayed in the store. In addition to the terrible service most all devices displayed in the store I was told were out of stock. Id recommend closing this location if they dont carry current devices in stock and have poorly informed reps with bad attitudes why have a store at all. Save yourself a head ache and seek else where for wireless solutions, advice given by at&t reps themselves.

T.J was awesome! He took care of everything I needed. My plan was all messed up and he fixed everything and also hooked me up with an awesome deal from direct tv. If you need something done he’s the guy to ask for!!!

Well AT&t is closing all of their retail stores so it would make sense why the store had no inventory nothing on display and lacked basic accessories. I HAD NO ISSUE WITH THE Staff.

TJ was absolutely the best and most knowledgeable person we have ever worked with at AT&T in 30 years as a customer he is amazing and made things painless !

Went here for a certain phone and was told they didnt have it in stock and it was on back order . I asked if any other store had it ? And was told that its the hottest phone on the market and no stores have any left . I called the next store closet and they have lots of them

We got the phone she wanted and a case on sale. However we were ignored for probably 20 min as the 2 employees helped other people. I didnt expect them to jump to my aid but acknowledging I was in the store and given an approx wait time would have been nice.

I have called for 2 days and nobody answers the phone.

They have the new Galaxy FOLD and its AWESOME! I dont know what their cell phone plans are like, but the people were very nice, pleasant and helpful 😊

Some of the staff are super friendly, some are not. I happen to get a super friendly associate.

TJ from the oneonta at&t store is amazing was very helpful nice and made the process easier. We appreciate him!

Staff were distracted and talking bad about each other. Spent more time talking to each other then to a customers. I was upgrading phones and had to finish the set up in the store myself. Sales rep started the process and then left. I needed help with a step and had to track someone down. Little disappointed with the service.

Happy store is open!! Autumn helped me a lot w my phone, congratulations on baby to be!!!! She’s awesome sauce!!!!!

Great serve there better then deal on phone rep ask for Dave or cristen

AT&T is a tough review because i got caught by my own ignorance. Always get every promise in writing because different sales people (who work on commission) will give you different answers. I ended up with 3 notepads @$20per month for 2 years instead of $10 per month able to disconnect at any time. So im a little miffed at that but the service when you have a problem is top notch and readily available even when travelling. So i am happy with the service but not happy with broken promises and short term memory. Answer ... do business with att but get everything .... and i mean every specific promise you are counting on ... in writing.

My entire family switched over to AT&T over the summer, and we were told wed receive 2 Galaxy S9s for the price of 1. I was initially going to get a OnePlus 6, but I figured it was too good of a deal to turn down, so I caved and went with it. The rep assured us all was good, handed us our phones, and within an hour or two everything was set and we felt wed got a great deal. A month later, they charge us full price for the S9s, deny responsibility for ever offering us that deal, and say to take it up with HQ, who just refers us back to this hell hole. That was 6 months ago and we call every month when the bill comes in, and they continually refuse and deny the deal, despite me clarifying many times during the initial setup that it was truly as simple as they said, because truth be told, Im not really a Samsung fan, and was mostly getting it for the deal. Although Verizon isnt free of sketchiness, I was with them for more than 5 years and had never had to deal with such a messed up situation.

This store is PATHETICALLY slow. I went in to purchase a new phone, after waiting for an hour and a half I left because there was STILL two people ahead of me. I went back the next day and finally was able to complete my transaction after spending another 2 hours. Unfortunately, I had to go back to get the screen protection and case I wanted (seems like a simple in and out transaction), but had to leave so I wasnt late for work, so they lost a $100 sale...and any future sales from me. If youre going to shop at this store, make sure you plan ahead...youll be there for a while.

Helped me with an issue i had when my account was hacked. Great service! Since then, we upgraded our phones and we were supposed to get buy 1 get 1free on the galaxy s9 but they are having trouble honoring their agreement.

We applied for 2 lines but 1 of the phones they gave us I can not activate because its a stolen phone! These store experts which they call themselves gave us a stolen product, A STOLEN PRODUCT!!!

Even though there is a att store 10 miles from our home, we drive the extra 30 minutes just to come to this location. They actually know what theyre doing and stock inventory so you dont have to wait for something to be shipped!

Worked with a girl named Christine and was EXREMELY helpful and made my day. Christine is highly recommended in my book.

Great customer service and staff are highly knowledgeable

Today the staff was very helpful and nice. Only hope everyone of them could be like him!

I live around here, and whenever I go here they are always kind and help me as soon as possible. Of course they run on a first come first serve basis, there are usually only two people working there. ❤️❤️❤️ I recommend this particular store to people who dont mind a little wait and excellent help.

After reading some other reviews, its like Im reading about a different store. Jesse served me immediately, and he had my Hotspot SIMmed and running in literally less than two minutes. He didnt hassle me in any way, and this was the best cell phone service Ive ever experienced. All this after trying to activate my smartphone myself with two different incompatible SIM cards (one used, another wrong size), spending hours getting bounced around by AT&Ts web site and phone support, and just plain wasting money. I wish I had gone here first.

The place was great very nice and helpful group of people

Its pretty basic. And it takes awhile to get service and it even takes awhile to buy anything there when you have service

Why is it for over 10 years i can NOT call this store and talk to a person? Your wasting my time as a customer. ANSWER THE DAM PHONE.

Christine extremely knowledgeable n polite def recommend

Friendly, helpful, just get there early because they get busy quick

Ok service. Nice people.

Very efficient. I was in and out in a matter of minutes.

With I could give negative stars, AT&T has been nothing but problems. the people who work in the store are OK, my problem is with AT&T itself

Everyone was courteous and eager to help

We went in last weekend and the guy that came up automatically thought we were there for a iPhone nope android family here and was kind of rude

Helpful staff in a typical AT&T store.

Poor customer service. Lazy guy there in oneonta

Tried calling them 6 times. Went into the store in person and literally saw them just ignore the phone.

Ok place for a cell store...

You need to get rid of curt, he has cost up way to much money.

Knowledgeable n helpful

Very helpful staff

When you have problems they dont help you

Great when properly staffed

Very helpful place

My boyfriend has AT&T. Theyre usually just sitting around, doing nothing.

It has everything even a router that doesnt need a modem.

Always friendly assistance

Way too much waiting!

Autumn was super helpful a++++++

Ok

Ugg.

Helpful staff

Helpful people

Poor customer service

Great

The people there are friendly, but what I do not like is the company