Called to check if a vehicle was available and was greeted respectfully by Billy Delgado. Ended buying the car and Billy was extremely patient and excellent. Didn’t try to be overly sales-y. If the other salespeople at Empire is like Billy, it can be a great buying experience. Oh and they actually had the car I was looking for unlike some other Nissan dealers that said they have the car in stock and then when arriving, the car was ‘just sold.’ So overall a great experience at Empire.

Great Customer service. My only complaint is that they dont put the sticker on your window as a reminder as to when your next oil change is. I cant remember these things.

William (Billy) Delgado help me with a trade in and purchasing a new Maxima SR today. He was extremely helpful and professional. This is our 4th purchase from Empire Nissan…I wouldn’t go any where else!

My mother and I went to trade-in our career a newer car! We had the pleasure of knowing Billy one of their newest members of the team. I will give way more than just 5 stars, help was so nice he knows what his doing and he was straight out honest thats something that a lot of sales man cant do all they want is to sell. I will recommend Billy to anyone that would like to buy a car from this place. Thank you Billy for your costumer services.

Richard, service advisor, is very helpful and gives extraordinary service. Been searching for an honest shop for a while and finally found at Empire Nissan service. Definitely will come back for vehicle services and no more changing shops, because of Richards excellent service. Thank you Richard.

This is Alan from San Diego,The long drive from SD was definitely worth it, and it was great to meet this Empire Nissan team in Ontario. The manager Basil was really friendly, and the finance person Issa was really helpful and clear about everything. The service was very professional and the salesman Billy was really calm and genuine.over all we truly had a 5 star experience.

This place is awesome! Went in to get some fuses checked and Gary, Jerry, and Nicholas were great. Got me in and out super fast! Thanks guys!

I have been looking for a car for my mom, 78, and have contacted many dealerships. I spoke with many sales people and the one that stood out is Billy Delgado at Empire Nissan - he was professional, kind, courteous, prompt, and most importantly straightforward! The price he quoted over the phone was the price we paid! Other dealerships were rude, impatient, unprofessional but Billy and Empire Nissan were the best - I HIGHLY recommend them! Thank you Billy!

The Sales Staff are Great People. They Sit With You And Give You All The Options In Order To Help You, So That You Will Be Able To Make A Good Decesion.

Thank you Irma for reaching out to me in regards to my problem. Gave me great customer service and recommend me to Cesar. He was very helpful and friendly. Ever need anything done here look for Cesar he will make sure he helps you out!

Nissan has always taken good care of us. The Service Rep. Cesar Cardenas was great. Took our Rogue in right away and was done in a half hour.

Excellent service center, waiting time is normal

I was just looking at cars not sure if I were ready to buy. Then I saw something that caught my eye and I needed to know more! Adel was very knowledgeable about the car and the differences between each model in its class. I was very impressed with all the new features and how spacious the vehicle was. So we took a test drive. I was sold after that and made a deal. Let me not forget to highlight the customer service I’ve experienced just looking at cars the guys treating me with respect and gave me all the information I needed the level of customer service and professionalism was greatly appreciated.

Empire is the NO-HASSLE dealer I have ever experienced. Great customer service. When I call they usually find an answer or solution as best they can. Last service they took it in and told me 2 hours. They gave me one update and notified me in 2 hours that it was ready to go. I love this dealership.

Garry Worley is a great service advisor and always does the best job for us. He always make sure we know much about the state of our Nissans.

I cannot tell you how happy and satisfied I am. I will recommend empire Nissan to family and friends. Service was awesome and Caesar is so professional.

My experience at empire Nissan was the best experience I’ve ever had at a dealership. They have an amazing team at this store and I will never go anywhere else! My sales advisor manar is the absolute best along with Jimmy and the whole finance team. They really made me feel like family which made the buying process not feel like a headache but actually enjoyable. Thank you empire Nissan and to the wonderful GM who knows how to pick the best team! You guys rock!

Very bad customer service on behalf of the services department. I called to inquire about the recall on my Nissan Altima 2014 rear shock absorber links and make an appointment. The guy on the phone made me wait forever. They made me feel they do not care for my time.

Great Dealer, Best deals and best service department. Staff are great and make you feel a King. I have been leasing/buying cars for 20+ years. I now have 4 MURANOs

Service was a breeze in and out of there very fast service rep very polite and friendly would definitely recommend

Great experience with Anthony and Ruel. They were patient and knowledgeable. There was no hassle or haggle and the entire sale only took about an hour! and I love my new Rogue!

This is the worst experience Ive ever had buying a car! Empire Nissan and their general manager John Fakhoury are HORRIBLE.Before you buy a car from empire nissan new or used bring a lawyer and a mechanic with you..I got a used 2018 ford explorer from empire nissan got tricked into getting a $4,000 extended warranty with Nissan Quality Guard Plus telling me i had to get the warranty because my credit score was not the best and to get approved for loan i had to buy service contract and gap insurance......The truck is falling apart...Truck stalled had to get a new battery brakes are bad horn not working daylight running front right light not working took truck to ford was told electrical problem and now cost me $2,000 dollars out of my pocket to fix.. warranty did not cover.... transmission is slipping all kind of problems withthe truck...So i turned to nissan extended warranty through quality guard plus...What a joke...I had to pay nearly $1,000 dollars out of pocket for diagnostics because they say not covered....They are the worst warranty company in america..Save your money DO NOT BUY NISSAN QUALITY GUARD PLUS..You never know how bad your insurance or warranty service contract is until you need it..So after finding out Nissan Quality Guard Plus was useless to all the problems i was having ..I tried to cancel it...This is when i started to getthe runaround with Empire Nissan...First i called the warranty company to try to cancel spoke to someone named cameron he said i had to call the dealer they only process claims...Called empire nissan talked to their finance guy saying his name was ISSA KASISH he said he did not know how i could cancel it..So i called back talked to the receptionist at empire nissan explained to her that i wanted to cancel she said talk to brenda jimenez..talked to brenda said she would send me cancellation form to cancel warranty..So i told her to email me the cancellation form to cancel immediately ..She never sent it and was told i can not just write a letter to cancel warranty i need dealer to send me letter cancellation form to sign and send back..weeks have passed she never emailed it and when i call her she pretends she sent it to the wrong email...And as of today i still have not seen the email to cancel the warranty..So after getting the run around i called and asked to speak the general manager JOHN Fakhoury was told he was in a meeting ..i left him a voicemail explaining what was going on...no call back no response...i left him three voicemails over one week..no response..So i made a complaint with the california attorney general and the bbb and i am talking to a lawyer now ...The point is they are stalling because it will be a chargeback and the finance man will lose his commission and other things.......I got a five year loan so the warranty will be prorated and the dealer would have to send a check to the lender that would go to my principal of my car loan balance....So they are buying time and hoping i will just forget and give up....But they are dead wrong .......i will fight and get this useless extended warrranty cancelled and my money back.......AND ALSO BEWARE OF ALL OF THIS 5 STAR FEEDBACK....IF YOU BUY A CAR WITH EMPIRE NISSAN DONT BE GULLIBLE AND STUPID LIKE I WAS BRING A MECHANIC AND A LAWYER AND GET YOUR OWN EXTENDED WARRANTY DONT USE QUALITY GUARD PLUS

DONT WASTE YOUR TIME HERE!We talked with Gerardo(one of salesman) and we have good deal thru phone he said no add-ons prices to the msrp and taxes/fees. But after we go to the dealer itself and fill up some personal information, the selling price increased by 3000 usd in an instant. He said it is because of markup prices, after that we walked out and never talk to this liar/scammer. We will never recommend this dealership to our family, friends and peers.

Empire Nissan is by far the best in the business from my experience! The service team, especially Gary, has always made sure my concerns were not only heard but fixed by the service department. I no longer live nearby the dealership and drive there for anything I need because they are so helpful.

Drove all the way from Ventura County to buy a used car. The two Sales people who helped me were very helpful and prepared as much as possible for me in advance to minimize my time there. Their Finance person found me a much better APR than I expected, considering my credit is not the best. Very pleased with my experience. It was smooth, quick, and pleasant. Definitely, recommend buying from here.

UPDATE: I went for another maintenance service on 06/12/21 and I was service by Kevin (?). He was extremely helpful; He was able to get me in and out much quicker than the time frame he originally gave me. Super informative and helpful, I recommend everyone schedule a service appointment with him!(Last review)Horrible service. I had an appointment at 7:30am, to which I arrived early at about 7:15-7:20am.I was advised my service (brake change etc) would take approximately 2 hours. I was supposed to be done at 9:30am, it was now 10am with no update. After having to ask someone at the register to check on my service, they told me it would be another 30 mins. I did not leave until 11am!! HORRIBLE SERVICE.What was even the point of making an appointment if they were just going to work on everyone else before you?Do not recommend.

I have been going to Empire Nissan for service since the purchase of my 2015 Nissan Altima. I was sad to hear that Joe Avila was no longer working there on my last visit. Kevin greeted me and immediately assumed responsibility of my vehicle and gave exceptional customer service. Once the service was completed, I was happy to hear that I had accumulated reward points that covered the cost of the service done. Desire the cashier was very welcoming and her customer service met my expectations. Glad to see smiling faces during difficult times in society.

Well when i arrived i was meet with a great good morning and the gentle ask me how could he help and i told him why i was there and he took it from there about 45 min later he come and says Mr Columbus youre all ready to go... yes Great Service...

Whenever I come back to Empire Nissan they always take care of me and update me with everything my car needs. I sincerely recommend shopping here for your new car. If you plan on purchasing a new car I advise you to talk to Eduardo Martinez. He is by hands down one of the best car dealer associates I’ve ever met. He does not hassle you around, he lets you shop around, he is very patient and answers all of your questions.

Had a great experience with Oscar in service. Took a vehicle in for repair he was very communicating through the repair process. The vehicle was done right when he said I did not have to call him once. It’s rare to have a service writer with this type of communication so I appreciate Oscar for that

Very helpful people and would definitely recommended.

Service Center is very helpful, and kind. Ceasar treated me so kind. Great customer service.

Brought my vehicle in for maintenance and to service my power window. Met with Cesar in the Service Department. He was very helpful and considerate with keeping me informed with the progress of my vehicle. I would definitely bring my vehicle back for service and would recommend considering Empire Nissan first when servicing your vehicle.

Gary Worley always takes care of me with my 350 Z. He knows what needs to be done, and the vehicle is done right first time out. Great experiece!

Ive been dealing with Empire Nissan for over 11 years. Gary Worley and the entire service team at Empire are awesome. Timely, professional service at a reasonable price. I wont take my Nissan vehicles anywhere else...and the last two were purchased at other dealerships.

Excellent customer service!!! Highly recommend.

My family and friends have purchased vehicles from here and have been very satisfied. Hopefully you can one day enjoy a Nissan from here

I have taken my car here for a few routine maintenances and the staff from the front desk as well as the guys in the shop have been extremely helpful and quick. No complaints at all and would definitely recommend taking your car here

Dave help me out without pressure. Very helpful straight forward deal. Very present.

Awesome Service Department! Fast, friendly and knowledgable!

Manny was GREAT, and the finance team is SUPER HELPFUL!!!Very happy with my New Nissan Sentra SR 2021😁😁😁

The only thing I didnt like was when car was ready nobody told me. I had to walk up to counter to ask if my car was ready.i could of left alot sooner. My time is valuable. Other then that I was pleased with service.

I am leaving a full 5 stars because of two people and that is Javier and Jay. If it wasn’t for them I probably wouldn’t rate the full 5 stars but 4. My family has been with Empire for yeaaaaaars so I have very high expectations. I only say that because from the moment I started coming here with my own car Ive had to hunt down a service advisor. Some are kinda blind and don’t acknowledge your car.. until I met Javier he has been by far the quickest/welcoming advisor. I went to another advisor when I first bought my car but his attitude was not so welcoming so I really wish I could say the same about others but so far Javier has been the most reliable and caring when I’m having issues! He’s done so well. He’s attentive to everything you tell him. I personally have had to bring my car a couple times because of minor stuff and he’s always managed to take care of it even when he’s really busy, he never says no. I highly recommend him 100 percent if you want your car to be in good hands and cared for after you buy. Thank you Javi for all your care. Also thank you to Jay and the management staff for welcoming me to Empire Nissan and treating my family so well over the past years! I hope it stays this way. Overall I am very happy with this place but please make sure you acknowledge your customers when it comes to the service area even just asking if they’ve been helped you never know if you’re dealing with a long term loyal customer. 😉

Was in a sudden bind with my former vehicle and Empire Nissan took care of me getting a new car as a loyal customer. Love it when that happens!

Empire Nissan takes care of their customers. Their service maintenance team treat you with respect and do fast and quality service on your vehicle.

Excellent costumer service!Great experienced! 👍👍👍

They will lie to you in order for you to buy a vehicle not worth it, now im having a headache having trouble with my bank charging me overdraft fees for a check that it was supposed to be cleared in 3 weeks its only been not even a week and they submitted already and call them about it and it seem like they dont give a damn. not really professional.

I love Empire Nissan every time I come to get service on my car I am treated like family. Christine is always very professional and though in explaining the service I will get done on my car. Thank you for having professional service respentative like Christine. I will always bring my car for service at Empire Nissan.

A pleasure to buy my new automobile from empire! Thank you! SAL AND MANAR ARE THE BEST! I highly recommend shopping at this Empire nissan dealership. I went to another dealership and their customer service manager and team was horrible but not empire nissan they treated me excellent they know the true meaning of Customer satisfaction!!!!

I have been coming to Empire Nissan, to get my Titan serviced for the last 10 years. Gary is everything. Friendly, professional and knowledgeable. He is the one I always recommend whenever any of my Nissan owner friends need a service.

Customer service is amazing!

Ruel was awesome! No games. Delivered exactly what he promised. Thank you for a great experience!

I wanted to congratulate management team for leading such an amazing team full of honesty integrity and first class customer service. loved the way employees welcome customer rolling out a red carpet, thats how i see it in my first impression.

This is my second vehicle purchasing from Empire Nissan. My family has purchased MULTIPLE vehicles from here. Every time is a better experience than the last. My personal experience had been so smooth, quick and stress free. First and foremost, my salesman, Isaac is HANDS DOWN the best!!!! Adam in Finance, Riz with my contract.... and also BRENDA. She was such a big help when I needed paperwork for my TTL on my first vehicle. This team is so helpful and granted they are in sales, but not once did I ever feel like I was pressured or like they were taking advantage of me. Being a woman it’s always scary going to buy a vehicle from a MAN! Lol Im a pretty tough cookie too, but I felt taken care of. EVERY TIME. I would definitely recommend family and friends and I will forever be a LOYAL CUSTOMER. THANK YOU SO MUCH ENPIRE NISSAN for taking care of me! You guys are the best!!*** ASK FOR ISAAC if you want the best customer service ***

Very curteos and nice. Was in and out less than an hour. Had an incident with my car after but they took care of my car and even filled up my gas tank.

Nissan is always so helpful. The workers are great customer service

Very friendly service and nice atmosphere!

Used the Costco program through Empire Nissan and was very happy with the experience and purchase. Recommend Empire Nissan and ask for Wasi, he was great to deal with.

The oil change along with the routine service went very well. I had no complaints.

Satisfied and happythanks to Javierservice advisor at empire Nissan

Javier serrano always give me the best attention and service thanks...

Its always a positive experience with Dave Ky! This is the 3rd Nissan weve purchased or leased from him. Our next one will be with him, too. We tell all our family and friends!

Great service and the wait was minimal. Inside was nice and clean and they were sanitizing everything which I appreciate. Great job!

Adel was excellent! He knew what I wanted and even though I didn’t qualify for the car I wanted, he got me a car that was equivalent in the style I wanted! I am so happy with my experience & with my new car!!!

Very poor crash accident protection of youre in a Versa. Both versas were totaled 😞 Buy a KIA!

Just went to get and oil change. My service advisor was and is always very hospitable. I ask for him every time. As a senior citizen I feel safe and feel that the work that I need (and only that that I need) will be presented to me and done! I Thank you and Thank God!

I had an extremely positive new car buying experience with Empire Nissan. So much so that I was compelled to write my first-ever Google review! This was by far my best traditional dealership experience. I would recommend Empire Nissan to any friend looking to purchase a new car.I mainly interacted with Pervez Wasi and Ruel Bandoja, both of whom were very professional and pleasant.Wasi provided me with a very competitive price through the Costco Auto Program over email. Other dealers were unable to match it. He also emailed me the out the door price! It was great to have the information ahead of time because I was able to come in and buy the car without any unpleasant surprises (more on that later). Ruel walked me through signing the purchase documents and made sure I was comfortable in my new car before driving home.The process was very refreshingly straightforward and pleasant. The car I purchased was free of unwanted dealer add-ons and contained only upgrades that were directly from Nissan. There was also no pressure at all to purchase additional warranties or other add ons.Having experienced these tactics at other dealerships, I can attest that buying from Empire Nissan is great for both your wallet and stress level!

My service agent (Jonathan Hasshaw) was extremely polite, respectful, courteous, professional and very considerate of my time.

I highly recommend. I went to Empire Nissan to have my rear brakes replaced along with an oil change. Making the appointment was very easy. They provided me with a discount that was on their website which saved me money. The job was finished in the time period they had told me, and everything went smooth.Jerry and his staff are top notch and are very personable and explain what they will be doing and answering any questions I might have.

Empire Nissan gave me a great deal on my Rogue. They have taken very good care of me since! Because of that, when my Rogue wouldn’t start, we had it towed to Empire Nissan, right past Metro Nissan. Thank you Gary & Christina!!

I want highly appreciate sherif Hamad, he is extremely exceptional. I walked in the other day to purchase my very first car and couldn’t be more please with the welcoming I got from this young man. To say the least thanks to him and his hard working ability, that I was able to drive out with my new Nissan Sentra 2020. This place is wonderful, the whole staff is amazing also a special thanks to Adam as well. The whole team you guys are great!!

Wasi was pleasant and a professionalGreat experience and highly recommended.

This is hands down the best Nissan dealership I’ve ever been to. I recently visited in 8/13/20 to have a transmission fluid change completed. I was quoted 300-400 at other Nissan dealerships which I though was excessive to say the least. Ontario Nissan had a special for $149.99 so I scheduled an appointment and they got me in that same day. They said it’d be ready in 2 hours and to my surprise it was ready in exactly 2 hours which was awesome. When I’ve been to other Nissan dealerships they say 2 hours and that turns into 3-4 hours but not at Ontario. My service advisor Javier was very friendly and helpful. It’s rare to find great customer service nowadays, Javiers customer service was excellent and I will definitely be returning to this dealership for all my service needs. I live in corona about 15 miles away but I’ll drive the extra distance to come here from now on because of their great customer service and fair prices.

Great customer service. My service provider was Christina she took care of making sure my car was serviced and finished on time. Her communication skills are great. She kept me updated the whole time.

Fast and Precise, they even installed a new Battery to my Key Fob for free.

I come here and here only for all my services. Oscar is the best in so. cal. knows what my car needs and is always honest. because of him, I would definitely buy another Nissan just to service it here. I own a Honda as well and there service dept is really bad. because of that, I wont buy another Honda. too bad empire does not do services on Hondas.

I had service done on my Nissan Maxima and at first I wasnt too happy on the price of my service but after talking to my service specialist I had the cost of my service explained and he understood my concerns and took care of them. They do take care of their customers even if something is wrong. All it takes is some communication. I am definitely coming back for service and recommend Empire Nissan to my friends and family.

Oscar Armas is always very helpful and knowledgeable in all my service on my Sentra. I always get a quick service - excellent customer service. Thank you Oscar.

Exceptional. Gary is a one of a kind. His kindness, professionalism, knowledge of autos is unbelievable.He is a rare person and very much appreciated.

A nearly prefect experience. I didnt want to get petty and knock a star down but the only thing they didnt do is update the map at the dealership. To be fair I didnt ask but they caught other issues and now my car is running like a champ. Service and customer service has me looking at them for my next car purchase. Great job!

3 years ago I got a lease Nissan Sentra from this location and as my understanding the car was going to be under 2 people my dads name and my name. When is was time to purchase my lease I was notify that my name was not on the lease. I never realize that my name was not on the lease. When the sales person that I wont not mention run my credit told me that I did not qualify that I needed a co signer. I had an appointment to purchase a new car but the second time he run my credit he called me to tell me that my credit was flagged and he needed a picture of my social security card. He wanted me to send a picture a number. I did not send anything, he called me again to asked for the picture. Over all the customer service is not the best, I had to called different people to get the information that I need to return my lease. I went to Honda and I qualify without a co signer. Not happy with their service.

Had car towed to dealership. They called me in a timely fashion and work done promptly. Returned my calls to verify progress. Very happy with service done very quickly. Thank you.

The staff was wonderful, but I didnt get my car wash and gas that was promised by the individual that sold me the car, since I drove from Anaheim. A little sad that for my first car maintenance, the promise was not kept, maybe it should be in the service order so your maintenance staff would have had a chance to fulfill the clients expectations. Also I understand due to the situation in hand, maybe they are short staff, but I was promised 4 maintenance, car wash and gas . I will probably return with this is rectified.

The service guy Joe Avila was awesome! Empire Nissans service dept took care of my transmission problem and it’s professional staff got it done so quickly. Joe worked with my warranty for a hassle free experience. It’s the only place I trust!

I couldn’t go to the dealership, I was able to communicate my wants with our preferred salesman Adel, gave all my information and he was able to bring the car to the house to complete the paperwork. Their service is always exceptional that’s why I always go back to Empire Nissan.

Customer service at the location near perfection. Kevin Alvarez was amazing checking up on me and my car during my service there.

My experience was excellent! Adel Rizk was very professional and knowledgeable. Empire Nissan cares about their customers and that is why I will continue to bring my business to Empire!

Excellent customer service. Empire Nissan knows how to treat you like family and take care of your needs. I bought my Nissan Altima here 2 years ago, been taking my car to Empire for the services and will continue for the life of the car.

Went to have recommended service done on transmission. When I left my card transmission has something wrong with it now. When I went in before it didnt have anything wrong with it. Just did recommended service.smh.

EXCELLENT CUSTOMER SERVICE & EXCELLENT SERVICE DEPARTMENT(GARY) & MECHANICS; 5 STARS NO DOUBT!!!

I have been coming to this dealer for almost 15 years. I have purchased 5 vehicles and continue to return for all my maintenance needs. Joe Avila is the person you need to see. With all his years of experience, he will take care of you the first time.

Javier Serrano service was awesome great communication thank you!!!

The straightforward approach to to car sales was refreshing. No overpriced dealer installed add ons put in their vehicles, and all options including extended warranty options have their prices listed on Empire Nissan’s website. Ruel was the most honest salesperson I have ever dealt with, the price I was quoted was the price I paid with zero pressure to add any product or services to the deal.

Great people, Cesar has been our service guy for years... never a problem, he always has solutions and options for our needs.

Ive been a customer for over a decade now. I wont go anywhere for my vehicle service. Its the only dealership Im comfortable with. I know they do a good job. Purchased my 3 cars from them. My new kicks is really nice. Adel is awesome sales person. Keep up the good work management

Empire Nissan excels in customer service and the service department. My 2015 Rogue is running just as good as it did when I bought it.

Really good people they were professional and patients with us thank you niece and to hire people like them

Couple days a go me and my daughter went to look for a car for her, and i just wanted to say, that since the moment we got there, Juan Garcia and general manager John made us feel like we were the most important people for them, they took the time to listen for our need, and they help us on getting the best deal in our New Nissan Sentra 2020. I loved they spirit of kindness and humble people. if you are thinking on buy a new car, I really recommend you to go to Empire Nissan and ask for Juan Garcia. They are the number one on customer satisfaction. Blessings!

Excellent experience every time with the sales & service team. I purchased my Altima there in 2016 and bought a Pathfinder in 2018 at a different dealership because it was closer to home but regret not purchasing through Empire Nissan. Luckily I have both cars serviced at empire Nissan and theyre friendly, professional and above all always on the up and up & I dont feel like Im being oversold on services. I appreciate their fast repair time, prices and most of all their staff. I recommend visiting this dealership even if its a drive because the service is worth it.

I just want to say our family has bought many vehicles here and I was not really looking for a new truck. Dave Qy basically made a great deal and was straight forward from the time we talked. With everything going on I got the deal done over the phone and got upgraded from my previous titan! Flawless and efficient with no haggle the price was the price and everything I asked for was granted. Eddie offered to wash and put gas in my truck when I brought it back to put my tow package on the vehicle which came 1 week after I got my tuck 5/14/20! I am pleased and happy with Empire Nissan they have my business for life!