Warehouse has really good prices last week we bought three pairs of New balance for under $90 and today we bought another pair two pairs for 65 they always have cells and the clearance rack is great

Went to NB for first time with my oldest son. Great selection bought two pairs of tennis shoes. Buy one at regular price second pair half of. You have to shop here for tennis shoes, good selection of close.

Better deals than their website has to offer!

Best wide selection of 4E shoes on the market.... Excellent shoes that are very comfortable and great support for your feet...

It used to be a great store. We have been shopping there for about 15 years. Lately, it has become as expensive and often more expensive than regular stores. My 993 has never been so expensive as they have it today. Shame. Done with them.

Good customer service on the floor. Sales guy was very helpful.

A true factory store, this place is hidden among industrial buildings rather than part of any mall or shopping complex. The staff is eager to help. Was pretty busy on a Summer Saturday. Deals better than a Footlocker but not blow you away good.

Deals used to be better... Perhaps its a post-COVID-19 thing. Not quite sure. Otherwise, if youre a New Balance Fan, this is still a good place to find something you might like. And they do have D width for women and E width for men here and there. Had to knock off one star because the deals were once killer here. Its a bit more meh nowadays. Plus there used to be more variety. Seems like they only have running shoes here now (at least today). I once bought Soccer Cleats and Hiking Boots here. Hit or miss, I suppose. Hope we can love this Outlet store again like we once did.

The store is great. Too bad New Balance doesnt make any decent walking shoes anymore so I left empty-handed.

Good variety, but not a lot of help on the floor. Definitely worth checking them out, but be educated on what youre looking for.

Janice the assistant manager is very awesome and helpful I recommend you get a hold of him. It is a best shoe purchasing experience I have ever had shoes with size 4EEEE.

Courteous, helpful employees. Nice, clean store. Great shoes and prices.

My absolute favorite NB store. I used to work right down the street from here and would do my after work daily runs right in front of the store. Always stopped in frequently to see newly stocked gear and shoes. Always got great help with picking new shoes from the staff. I miss it and hope to be back in soon!

Very friendly staff, Extremely helpful, and very patient. My husband loves his shoes.

Good sales. Need more selections for mens apparel.

The 40% sale theyd have periodically is no more. They have 30% off clearance and not much else. They also have but one get one 50% off on the weekend which adds up to less than 25% because theyll take half off the least expensive item.

April is amazing manager with exceptional customer service experience. She always welcomes us and makes us feel important. April is outstanding! We love the comfort and durability of New Balance shoes

This place was not where I expected. It was in an industrial area. I was actually glad because I was dreading the traffic at the mall and the parking situation. I was grateful that they were well stocked on ths items I needed. The place was clean and they had a good selection of shoes with really good prices.

I take my kids here when they need new shoes. New Balance are great quality and comfortable. Love that they always have deals and that they carry wide widths in store.

Great place to buy shoes. Very clean, organize, and friendly. Twice a year they a 40% sale on everything so thats when I stock up. I go run and hiking on a regular basis so I go through shoes fairly quickly and buying shoes at a discount really helps.

I was excited to check out this store because of the reviews and I know New Balance shoes are comfortable. I took my whole family in to buy some. The staff followed us like if we were going to steal something, not even social distance space. They did not even ask us if we needed help. Once we started grabbing boxes that we were going to buy, then they wanted to ask us if we needed help because they saw we were going to purchase some items. It was an uncomfortable experience. Other than the bad customer service, there is a great selection and we still ended up purchasing some pairs. I think I will just order online from now on. I was disappointed.

Been going here forever. I dont personally wear NB, but I get my daughters their running shoes here. The shoes may not be trendy, but they get the job done and dont fall apart right away. Just know that youre still going to pay $50 to $80 for a pair, most likely. Thats still pricey, but its an actual store so that you can have a growing kid try on several sizes to determine the best fit.

Extremely nice and friendly. They great you when you enter. And staff are very knowledgeable and helpful.

Great place to find good deals on running shoes and workout gear.

Good service and good prices.

Worth the drive! Good discounts, found what I was looking for, and got 50% off a 2nd item with the purchase of my shoes! Worth it!

Great deals on New balance tennis, clothes and more for men women and children . With great selection

Love this factory store. Price is good and recommend if your like new balance shoes

Great service and good prices!

They have larger sizes and are helpful.

Good sales. Comfortable shoes. Lots of styles to choose from

I thought I walked into a Nike store. I never even realized what new balances were.Then I saw it, in the corner of my eyes, low top cushioned ice socks...It started to echo in my brainIce..... Cushion ..... Socks...NewBalance....I ended up getting 8 pairs.Pretty good day

It is absolutely amazing that the powers that be at New Balance read my mind. It just so happened that today I was looking for new running shoes to replace my old ones and the factory outlet had a 40% off sale today. Some may call this momentous moment a product of chance, some may say serendipity. I like to think that they read my mind and all is good in the world. But in all seriousness, check this place out if youve never been. Its just minutes east of the Ontario Mills, in a somewhat hidden location. Ive been wearing their shoes for nearly a decade now running on rock hard concrete sidewalks and my knees feel fine. Their shoes have the right combination of balance, support, and comfort. Seriously check this place out.

Lots of good sales and love the shoes!!

Nice selection helpful staff good prices

I love this place they have great deals and sales all the time staff is friendly and helpful willing to take the time to measure youre feet etc.

Fantastic place to shop for New Balance shoes! Weve been coming here for over 10 years. They usually have a twice a year sale which is a great time to shop. Otherwise they have a buy one get one 50% off. Great selection or variety of shoes, everything from walking, running, tennis and trail running sneakers.

Always great customer service and fantastic prices. They carry a large selection in std/wide and extra wide sizes.

Very nice store. The staff was very helpful. I wish they had a larger selection in my size. But I understand 14 EE its not the most popular size LOL

I brought my sister here to get shoes for her kids and she loved the place. Its a hidden little gem in an industrial area, that someone wouldnt even think was there, if they were just driving down the street. I happened to look up New Balance locations, and thats how I found it. We were assisted by a Brian, and he was very helpful with all her needs. They have variety of shoes and if the size isnt on the floor....they can look in the back, as well as on the IPad, to find a size. The total came up to $180, for 4 pairs of shoes, so I guess thats pretty good, especially of they are of good quality.

Need 4E extra wide shoes? They have them!

Come here every time I visit, great deals and always fair priced

We always find the New Balance shoes we need and often ones we want. The staff is friendly and helpful.

Really cool store nice selection

Good friendly service.

It was great. I was assisted by two male employees at different times and I was astonished by their excellent knowledge of how the New Balance shoes fit my feet. The process of buying shoes was simplified with these guys helping. Especially when I was having much trouble finding the right size for many of the shoes I wanted.

Not much of a price difference between the store and buying direct.

Been shopping here for at least 5 years now, love it every time

Cant wait until we can shop normally. Great shoes

The factory store in Ontario frequently has 40% off weekends. They have a ton of shoes to select from, as well as clothes and accessories. I always find what i need there. There is a wide variety of shoes that come in wide, double wide, and even triple wide as well as large sizes like mens 14 and up. Staff isnalways friendly and helpful.

I have always liked this store. They always carry my size, 15 wide however the selections can be a little hard to choose from

Love this place. I get such great deals here for EXTREMELY comfortable shoes. Having the right shoes are so important and you can definitely find that here.

Love it didnt know that this place still exist After several years But need more kids selections

Found some great deals

Good product, nice shopping place with good discount.

Always a great deal, I like that it is its own building. Largest factory outlet around.

Great deals to be had at this store...very friendly & helpful staff.

If I could give this a zero I would. I literally came to this location because of the value of selection they have inside the warehouse. The associates were looking at me as a bum coming inside the store. Knowing literally I got off of work. They didnt want to help or asked if I NEEDED HELP. I literally had to ask 3 associates for certain different types of shoes sizes. All came back stating that they were out of stock. Seems like everyone else was being helped. Thanks for nothing knowing i only go to your brand in running hiking or casual shoes. Idk

Great price

Love this store. Good shirts and shoes.

Nice place. People are helpful and attentive. Good selection, good prices.

Well stocked right now but the sale is ok.

Found a good pair of shoes for under $40. It’s worth the trip where ever you come from in Southern California.

Lucky me! We found shoes for all 3 grandbabies (7, 9 and 12). The promotion they have now is buy 2 get 1 free. How lucky can we get???They had a nice selection, but the 2 girls were harder to please than my grandson. Fortunately we were able to find the right color and theright style and size!The kids are happy, I am happy and all is right with the world!

I had an issue with shoes I ordered for my son (not the store’s fault) and April the assistant manager went above and beyond to help us get the problem resolved. The New Balance company is very lucky to have her. We are very grateful for her efforts!!! Thank you!

Thank you Brian for the expert assistance today, and the sound recommendation on my new favorite style of NB shoes The 880s!Also, thank you Ryan for your customer service.

They have great sales and my husband loves there shoes...

The staff was helpful, prices great, restrooms were off limits for customers...only downside.

Ill shoes great deals!

Everyone was real helpful

I love their shoes and clothing. Very good quality and inexpensive... Very Comfortable shoes. I really recommend this place I been buying here for a very longtime and no complaints plus they have very great deals like 50% off in most of their items.

Great store! Great sales! Associates are very helpful!

I went shopping for shoes for myself and my daughter. We both found shoes that we liked. We were greeted as soon as we walked in, and asked if we needed any help. The store was clean and well stocked. The people working were very nice.

Love shopping here for our families shoes! Great prices, sales. They have lots of choices and price ranges. Also they sell apparel usually on sale too. I belong to their club so I earn points for $ off future purchases.

My first time trying new balance tenis and I loved them!

Good for sale on second and higher prices specialty shoes. You have to look for it to find it because its in a warehouse industrial park, not regular retail shopping area. Not all sizes or styles are always available. Odd because it is a warehouse store for the company. On-line shopping might be a better alternative, or calling for availability and pricing, before making the drive.

I am a fan of the shoes. Not a fan of the limited selection. And customer service was classic: majority of associates walked around avoiding eye contact thus avoiding the need for assistance

This was definitely a hidden gem. Bought 4 shoes during the holidays and Im constantly wearing them! Love them so much.

The staff was extremely friendly and very helpful. I needed an exchange and it was hassle free. Also all the ladies in the store are beautiful!!!. Will definitely come again.

Executed Lovethere time Work thank you

First time at New Balance Factory. Great customer service!

Always come here for my running shoes. Knowledgeable staff, great prices, and they always have shoes in my size.

NB need to revamp their designs and image

Good and got %40 off

Special ordered a pair of NB running shoes, when they arrived one of the shoes had moderate signs of wear.

Weve shopped here before and had great service. Went in today looking for a specific model and size of shoe for my wife and daughter. I spent about a half hour looking for the shoes in wide, (D) which they didnt have on the racks. I even checked the clearance racks, and still didnt find the shoes. I went to find an employee to check the back, and the only person who seemed to be on the clock was a cashier, who was busy checking out customers. Bottom line, the store is terrific, with all sorts of merchandise, but be prepared for self-service as it doesnt seem they have floor employees anymore. Left empty-handed and will probably just order online.

Floor is slippery so if you take grandparents make sure you stay close to them.

This location has great shoes to chose from.

Good shoes, always good shoes. Staff here is very polite.Shoes are cost more than I would like to pay, but compared to other brands they are a great deal. They constantly have deals and sales so if you dont like the price, wait a few weeks.I like that they have different widths of of shoes because I have dinner plate feet.

Theres a 40% off sale on right now so I got an excellent deal! The prices were already lower than online, so I ended up getting two pairs for the same I planned to spend on one pair! Fantastic option for shoes, couldnt be happier.

You can generally find some great deals here.Often shoes are 40% off.The shoe styles are awesome! Just be aware that this is the factory store that sells the 2nd of the shoe. Its essentially a shoe(s) that did not meet QC specs.These make great work shoes if you are on your feet most of your work day.

Great selection for everyone in the family. Great customer service!!!! First time ever with New Balance and experience was the best

The staff is helpful. The prices are fair. They usually have a deal going or you can join the membership and gain points to use towards purchases. They carry the wider width shows that I cant find anywhere else (4E-6E). The store is always clean and in order. You can also shop their store online. I can buy shoes for the whole family. The only thing you wont find is fancy dress shoes.

Staff is very helpful. Always willing to help you find your size. Only drawback is lots of times they dont have my size. Great store though. And prices are good.

After shopping there for years, I purchased another pair, and they quickly started coming apart. After two return trips, the employees continued refusing to do the right thing. I phoned corporate HQ, the manager called and said hed fix it, but

They had the right shoes for my 4 wide feet. The prices were great. Customer service great also

Horrible experience knowing that I was just off of work and they treated me like a homeless person wanting to steel. The workers didnt want or care to help me I literally had to make eye contact just to be helped and idk

Best place to buy shoes, staff goes above and beyond. Always a good selection, helpful sales people, very friendly.

Great prices and helpful staff.

First visit was nice saved 40% on full purchase😊