Gary in tech is rather rude for someone identifying as a manager. Came here one day to browse their selections for an office device that’s expensive enough to merit some questions before purchase. I asked this Gary guy, who had been tailing me up and down the aisle, about differences in specs between models on display… but for every reasonable question asked or specific sought, he simply pointed at the generic signs and rebuffed, “Well, that’s what it means” or “Says right there.” He provided zero effort to elaborate, pitch a product or show curiosity at a customer’s question. No big deal. I continued to explain my intended use and some issues I’ve encountered in the past with competing brands. No interest from him. I thought perhaps it’s late in the evening and everyone’s energy is waning, so I let that bizarre encounter pass and decided to do my own research at home before returning another day.Really, I wouldn’t have given his manner of service any thought had I not been met by Gary with the same inattention and unfriendly tone once more. When I returned a few days later, I was weary to ask for any more info and simply asked for a stock check on the item I intended to buy. “Right there,” he pointed. What do you mean? “That’s it. It’s on clearance.” I can see it’s on clearance, but that doesn’t answer my question. “It’s all we have.” Sorry, I’m confused. Only the display is available? I’ve never bought a display before. Does it come with a box? “I don’t have a box.” Does it come with a manual, warranty or anything else? No response.Back at the counter, I had to ask about his off behavior. “It’s just been a weeeiiiird, crazy few minutes.” Sorry, weird? Have I been bothersome as a customer? Is there a manager? “I’m the manager.”Employees are human too. They got days when maybe personal matters spill into work, as it often does in the other direction. I get that some customers can annoy with their curiosities. I’m just an ordinary customer, though— a customer who appreciates in-store shopping and expects the same appreciation in return. But now I see: at least there’s no Gary at Amazon.Never one to publish online (this is my first), but the encounter was so bizarre I feel a duty to share with you all publicly.

I purchased a computer with Gary on 10/10 and he was awesome the whole way through!! He was very knowledgeable on guided me to the perfect computer for all my school needs. He highly recommended I purchase the warranty for any reason that the computer gets messed up. I unfortunately and fortunately had to come back because the display on my computer screen went black. Because I did get the warranty that Gary offered I was able to get my computer covered under warranty. Thank you Gary for always going out of your way to make sure I am taken care of! I appreciate you ☺️

Other than the a rude girl at the chasers, my experience here has been good. A little pricey but convenient.

A HUGE, HUGE THANK YOU TO DAPHNE AT THE PRINT COUNTER. SHE POLITELY GREETED ME AND ASKED HOW SHE COULD HELP. I MENTIONED TO HER THAT I HAD JUST LEFT THE STAPLES ON 17TH STREET IN SANTA ANA AND WAS VERY UPSET THAT I DID NOT GET THE HELP I NEEDED PRINTING A LABEL. SHE WAS SO PLEASANT. RIGHT AWAY SHE GAVE ME THE EMAIL ADDRESS TO THEIR BACK PRINTER AND WITHIN SECONDS CAME BACK WITH MY LABEL PRINTED OUT. SHE OFFERED TO SHIP IT FOR ME FROM THERE. SHE WAS VERY, VERY NICE AND SUPER EFFICIENT!!!!DAPHNE, I WANT TO THANK YOU AGAIN SO VERY MUCH FOR MAKING MY VISIT TO YOUR STORE A PLEASANT ONE!!!!! I WILL DEFINITELY BE COMING BACK TO THIS STORE AGAIN!!!! IF I COULD RATE YOUR CUSTOMER SERVICE ID GIVE YOU A 10 GREAT JOB AND THANK YOU AGAIN!!!!

Store closed without any notice. Employees did not even give us the time of day to let us know why or when they will open back up. Some other customers ordered computers online to pick up and others simply coming here to get items for work. Extremely poor customer service and absolute joke of employees

This place is great and everyone is always super nice. Thank you, Ryan, for you awesome help with getting me a chair and signing me up for rewards.Ericsen

Horrible experience. Would not recommend. Order what you need on Amazon save a headache.

They have a good selection of stationary, and printer ink. Also a good copy department

Awesome was in and out in just 5 minutes with my copies

Great polite staffs.. every entering customer gets greetings & attended with lots of courtesy. The store looks small outside, but big inside-lots of choices. On the street, look for the sign, as the store is not very visible inert. Reasonable prices

Convenient for copies.

Clean and neat store. Friendly sales associates. Nice selection of a wide variety of office supplies. Able to find my 2019 wall calendar and a notebook for my class.

Staff is always helpful.

The staff is always so friendly & helpful. The store is always clean & organized. This is my favorite store!

I spent about 25 minutes with the manager, Alias on Friday. He seemed to know all the specs and information on the office chairs, inkjets and a calculator for my daughter in college, as well. I felt that Staples had everything I needed and a representative that made me feel my time was well spent in the store.

Missy was super friendly and helpful. She went above and beyond to help me with my school project. Shes awesome!

They had some excellent prices on household items. Better than even the bulk stores. Their print staff was outstanding and friendly. Will definitely be going back.

Came here today to buy a laptop for my business. Come to find out they don’t have any computers In stock. When I asked why they are advertising computers for sale but don’t have any, the manager of the store told me to take my business to Best Buy.. 😳🙄 ok, I’ll make sure to pull my account with staples as well and order somewhere else for all my office supplies

Store is clean and well organized. Excellent staff and great prices!

Very helpful staff answering all my questions and taking the time to show me all the options available at different price points. Found exactly what I needed and ward in & out shortly.

Great gal who took the time to look for discounts for me when I said that I never get any. She saved me $1.00 & I was happy!

Love this Staples! The Managers are so helpful and great for eveything you need in the office

Customer service at print service was unacceptable for Staples. A rewards member I was very disappointed. No apology from the manager as I saw the staff waving her hands in the air after dealing with me. I told him I felt the same. Another customer had to briefly tell me how things work. Staff did not explain gave me an overall which I had no idea what she was saying. Very high strung and possibly medicated. Everyone else was very nice.

Came in to get some documents worked with staff was very friendly and helpful even when I forgot to ask for a special request and later remembered midway through the job well done staples

Great customer service and friendly staff. I would definitely come back for my kids school supplies and my personal office supplies.

Staff is extremely helpful.. they have some great sales on paper and other office supplies..

Copier was soooooo slow. Had to buy a card because the debit reader did not work. Only one employee to help six customers. Line up front was awfully slow, too. Im not sure this was worth my time.

Walking in, i was offered help. i inquired the location of usb cables. ramon told me aisle 17. on the way there, i saw the kind i needed, & stopped to look at it. ramon then left the counter to lead me away from that wall of usb cables, & over to aisle 17. as soon as he got me away from the correct usb cables, he left me alone. i looked through the entire usb cable section there. i verified the exact type of every cable & adapter there. the correct type was not present on aisle 17. i grabbed the correct type from where i saw it before. then i walked to the counter to discover the correct type is also sitting right there on the counter, exactly where ramon had been standing when he 1st sent me away.in other words, when i asked for a usb cable, ramon sent me away from 1 location for it. when i found the 2nd location for it, he immediately showed up only to lead me away from it. he made sure to move me where the cable specifically does _not_ exist, & then disappeared.ramon: when a customer asks for something, why do you appear only to lead them away from the real locations, & push them to the wrong location...& _then_ disappear? did you watch the whole thing through the mirror that you were behind, right next to aisle 17? is it funny to you to deliberately waste peoples time unduly?

Nice and clean lot of friendly people they want to help you out

Honestly have a crush on one of the employees and he helped my mom and was really nice lmao Ricky hmu

The Copy & Print Team ROCK!!! Six Stars! ******They always go the extra mile! I have projects that tend to get a bit tedious & they work on my stuff with professionalism no matter if its a large or small project.Thanks Guys!!!

Nice well organized store with friendly staff.

This store has the worst employees they are rude and act like as a customer you are bothering them to get them to do anything. If you ask for something they lie and tell you that its not in stock to up sale you 20 bucks. So PLEASE CHECK BEFORE YOU BUY FROM THEM!!!IF THATS NOT BAD ENOUGH the spineless management hides from the customers so he doesnt have to deal with the problems on the floor..Lets just say whatever you can get at this place you can buy a Walmart at $2 cheaper.

Helpful Staff...very much appreciated.

Always helpful. Great deals with Staples rewards points

Good selection of moving supplies, in addition to the office supplies.

I like the copie dept they are helpful.

This place has horrible customer service. I went in this morning to get my phone repaired at 8:00 AM. They told me it would take a couple of hours for the repair. I asked them to call me when it was complete. At 1:30 PM I called curious about the status. They said it wasnt complete and that they would call me by 2:30 PM. I never received that call, so I called at 5 :25 PM and I am currently on hold for about 30 min because they are still looking at whether the front camera on the phone is still functioning. I am writing this yelp review while still being on hold. Yes, they said the screen is fixed, but still doesnt explain why I am on hold for this long for a simple question on whether the camera works. Would never come here again. However, I give it two stars for at least fixing my phone.

Good and helpful service, but prices are high

Great supply, good prices & accept old inks

Always count on staples to be the on the weekend and after 6 when the printer has to be replaced. Not perfect but I was able to complete the needed task.

Very friendly

Good sale on printer & paper

No folder fasteners. To much fluff, not enough real office supplies.

Always friendly helpful service

Over priced. Amazon is cheaper. Only go here if I cant find it on Amazon which is rare.

Exelent service

Sarah was great.

Great customer service

Great customer service

Very friendly&helpful staff. Close to my hotel.

Copy and print staff had issues with a coupon I was using.

They should open earlier for small businesses :(

They had what I needed

Friendly and helpful

Everything I needed.

Everything you need for the office

Excellent place

There is everything for the office ...