Carlos, Jen and Family are such a great family to work with. They truly care about your softball needs and will work with you to make sure that you have all you want. I really like both Elite and Onyx products and designs that are offered!
The worst customer service! Ryan and Cheyenne claim the MED men’s pant would fit a 32” waist. When the pants arrived the waist measured at 36”. We called and shared our concerns and we were now told the 36” waistband on the MED is correct.. NOBODY that wears a 32” waist would order a MED if they knew it would actually measure 36”. We were told by Ryan there was nothing wrong with the item “he compared them with the others in his shop and they are fine”Ryan when you tell your customer a MED will fit a 32” waist why would you think a 36” waistband is okay?When comparing and measuring with a tape measure the other men’s MED measure at 34”, therefore Ryan the pair you ship us is defective not only in the size of the waistband but the snap area. The snap was placed above the fabric.The biggest let down was the lack of customer service by Ryan to correct the issue and make it right.The WORST customer service.
Ryan was awesome, great customer service ! Web site was not getting shipping right fixed quickly . Placed order within a hour or so it was shipped out ! Thanks Ryan 😀 . Looks like I have a new place to get all my Softball stuff at !
We appreciate all that Elite does! We use them for softball uniforms in the Spring and Fall. They are prompt to process orders and very understanding of issues that arise... late additions (after months of advertising the season start dates), color combination confusion and ordering colors that don’t exist on the color chart. Elite is extremely patient - ha!The only issues we ever seem to have can be attributed to parents submitting incorrect sizes. They don’t have their girls try on the Elite samples that are provided and guess at sizing. These parents try and hold Elite responsible for their own choices and mistakes. Elite takes it in stride and continues to provide top-notch service for us!We love Elite’s products and service! They will not disappoint!
Great customer service.. awesome products with a large selection.. my go to place for softball apparel. Quick turnaround on custom orders with top notch artwork
Worked directly with them through email. Very friendly. Fast shipping. I see their name on at least one team on tournament Saturdays in northeast ohio.. always the best design and materials!!
Good product and service. Great design team.
This place is awful we ordered uniforms and still have not receive them they are paid in full and it just seem like we were left on the back burner because we were out of state we were constantly given the run-a-run about our shipping date, countless phone calls and emails not returned it going on a month now we played this whole season with no uniforms and when we contacted management they were very un-apologetic then tried to sell us stuff that I seen at there store when I travled to California stuff that was on sale already but he was making it seem like we were getting a deal. And last but not Least we were told by management that we will have them by Friday and that he would call Monday to check well Monday and Tuesday came and went no call no email finally we call no answer then today a email didnt even have the balls to call us back any way gave us a tracking number that states our uniforms will arrive on Tuesday NOT Friday so even more wait time this place sucks and is very unprofessional we will not buy our uniforms from here next year
E for Elite E for Excellence! First time in the store, usually hit them up at tournaments or other softball events. I will not buy my sportswear or equipment from anyone else! Rudy is our families #1 contact. Carlos, the Boss a close second! No one out there better to do business with... Customer Service, Quality, Pricing all 5 out of 5!
Looks like a top notch jersey company.
Great selection of bats, gear and apparel and great service
Purchased team order. Wrong size on half the order. Emailed them to fix them. They aske which ones were wrong. After that all my emails have gone unanswered. Do not buy from them.
Amazing designs and high quality materials in everything they make. I’ve yet to get rid of an Elite jersey. I’m always asked “where’d you get that” when I’m wearing one somewhere other than softball.
We ordered our Hoodies through Elite and after a rough battle for any kind of time line they finally came in 8 weeks later. They were put together horribly and one of them had sleeves that were 4 in. to short. their customer service refused to be any help and said they didnt see anything wrong with them even after i sent pictures of all the problems. Our 4X hoodie sleeves were 4 in shorter than the 2X sleeves, but they said thats part of their sizing. This place is horrible, I dont recommend it by any means. Dont waste your money or your time, send your business Premier Athletics
If I could give a big fat 0 stars I would. This is the absolute worst customer service I’ve ever experienced and to make it even worse, the poorest quality of sweatshirts I’ve ever seen. After 3 months of getting everything in order for the sweatshirts we ordered for our team it took another 8 weeks for them to deliver their cheap, poorly structured product. The stitching it horrible, the sizing is all off, the hoods don’t even fit over my small head. Even after pictures and complaining of the quality of their product they refused to offer any kind of replacement. I will never order through or buy an Elite product again. Definitely going through Premier Athletics for all of my other softball gear.
Always have had a great experience with them and they always make the time to make sure the customer gets quality gear. Thank you ELITE
Chucky vega is a homophobe, used the F word (gay bashing) towards me cause i had a political disagreement with him,also they have friends and family give them 5 stars likelex thats his sister alexis vega
Great family owned business...Great prices, great gear, friendly service...Been a customer for 12+ years...
We love this family run business!! They make speciality items and custom anything. Quality is key for them and customer service - you cannot find better.They have everything a sports addict would want and more. Their sizes are generous and very colorful. They have dia de Los muertas stuff, Americana, classic tees too. All the fabrics are breathable and washable and hold up to daily wear and tear. The images and colors are due sublimation so they don’t fade or peel offYou can’t go wrong w Elite-they stand by their products and their team uniforms.
Nice, friend and knowledgeable staff. Good prices
Best Store for Subs ans full uniforms .
A store for softball lovers, good selection of shirts, pants, dri-fit shirts, hoodies, hats, shoes and other player needs, reasonable prices and on-line options too.
Place to shop for your baseball gear, good quality & good prices
A great prices on softball Jerseys
Great customer service, friendly
Items are limited could not find some better jerseys on what my brother gave me!
Great place for team uniforms!
Julio from customer service is rude and keeps hanging up while Im still talking he talks with attitude just the worse customer service ever enough to make me do my 2nd review on google ever .
Bad Azzz