I want to specifically comment and highly recommend porch and patio. Last year we bought an outdoor patio set. After we took the cover off we noticed that there was a bow in the table and it had cracked. We reached out to porch and patio and I spoke with jeff. He was amazing and rectified the situation immediately. They ordered us a new table which just came. My wife and I could not be happier. They had great customer service to begin with when we made our initial order. The fact they stand by their products and took care of us says it all. I highly recommend shopping here.
Jeff, the owner talk about customer service WOW!!, he will always have my business from now on.He took care of a issue I had with a broken patio chair I bought elsewhere.He sent it to get fixed/replaced at no cost to me.The experience with Porch and Patio was a model for which businesses should all practice.
Just love this place.....They have the best customer service (highly recommend Joe who has worked with me multiple times) ---- and you can always count on quality merchandise and a timely, well executed delivery!
Had a great experience here. The owner and employees were great to work with! The amount of options they have to order from are incredible. My new patio furniture was worth every penny and Ill be back for an umbrella soon!
Dean at Porch & Patio was amazing and helpful and kept in constant communication with me until the issue for repair was done. Repair was needed due to high winds at our house. The service Dept. also was in constant communication before and after the repair was done. Repair person was friendly courteous and informative and also wore a mask the entire time. I would recommend this business from sales to service.
Thank you Jeff and staff for helping me secure wonderful backyard lounge chairs. Professional advice, quick delivery and well made chairs are very much appreciated! I’ll be sure to highly recommend your services to others.
Great folks run the place. Inventory not so great because we went there too late in the season. They were going to give us a discount for next year but there wasn’t anything on the floor that interested us.
Nice selection, high prices, poor customer service. Took 3 tries and at least 6 weeks to get the table and umbrella we purchased completely delivered. Then discovered we needed an additional $100 part that was never mentioned. On the other hand we are very happy with the furniture we purchased.
Knowledgeable staff take the time answer all your questions. High quality products for reasonable price.
Amazing customer service --I had a problem with a couple of my chairs that I purchased -I called and spoke with the owner Jeff and within hours the chairs were picked up fixed and being being delivered back to me . I highly recommend Porch and Patio as they have proven to me they not only sell beautiful outdoor furniture -they stand by what they sell and do everything very quickly to remedy any problem. --Thank you Jeff Heitmann and staff of porch and patio for wonderful service.
The best patio furniture in the US. Excellent staff and salesman.
I needed replacement cushions for 3 lounge chairs that were 10 years old and discontinued. Dean was amazing in sourcing the exact manufacturer to custom make the cushions. It took a while but they are beautiful and much better quality than the original. Highly recommend them.
Impressive customer service.I went to pool and patio to get some parts for my old teak lounge chairs as the manufacturer does not interact with the end customer. They did not have the parts in stock, made sure they identified clearly what was needed and get them shipped.Taking the time for something that wont bring any short term revenue is really appreciated. John did not hesitate to go above and beyond, I am pleased with an exceptional service and customer oriented mindset.Thanks guys.Nicolas
Porch and Patio offers some of the outdoor living furniture available.
Great place to purchase anything for the outdoors. Everyone was very helpful and curious. I highly recommend
GREAT CUSTOMER SERVICE!!!The owner Jeff stands by his products. He went over and above to help remedy our problem.HIGHLY RECOMMENDED Porch and Patio of Orange, CT.
Six Stars!! Last weekend my son and I rolled in a few minutes before closing to look for a patio table to replace my 20+ year old Telescope table that was damaged last year in a storm.We were not expecting anyone to help us, we were just hoping to quickly to pass through the store to see if they carried the brand/style of table that we needed. Despite that it was closing time, 2 gentlemen spent time with us and helped us figure out which table we needed. I came back today to purchase the table and it looks great on our deck with our existing furniture and umbrella!The high quality customer service that we received has earned our loyalty. If you need outdoor or porch furniture, look no further, this store has a beautiful selection and a very professional staff!
Good selection of quality products with a helpful staff.
Excellent selection of Game Room items. Great service and installation !
These guys are great. Huge selection and know the products they sell. Always go here for my outdoor furniture needs. Prices are high but the product quality is outstanding.
Fabulous selection of quality products. Exceptional customer service!
I have been dealing with Jeff for over fifteen years. He was just an employee for the original owner back in the day. He was professional then as he is now. The sales and service are fantastic and will continue doing business with them in the future. Its great to see someone work their way up the ranks and then finally owning the establishment where they first started.
Staff is easy and friendly to work with. Always have what we are looking for. Plan to pay more but quality products with warrantee and lasts a long time.
We bought a fire table 7 years ago. This spring we realized some parts needed replacing. Jeff came to the house and replaced the parts. When I asked how much it cost he said we stand behind our product.
Awesome place found exactly what I was looking for top quality outdoor furniture and great customer service. Jeff and his team are all stars from sales to delivery top quality all around.
Thanks, Jeff, for great service!
We had a problem with our gas fireplace, and really wanted to make sure we could use it for Thanksgiving when our whole family was around. Jeff came over the next day and fixed the problem, and now it is working perfectly!! Thanks Jeff, for making our holiday so cozy.
Great furniture but insanely expensive
Dean amd staff have been fantastic to work with. Quality furniture and advice.
Unbelievable service and high end products. Jeff (owner), went out of his way to help me find what I was looking for, Thanks you!!!!
Over priced
Very helpful