This was my first car accident and DB Orlando Collision made everything so easy! I was afraid about the color matching since my car is pearl and not full white but they matched the color perfectly! My car seriously looks brand new! Thank you so much for the quick and hassle free process. 10/10 would recommend to anyone to go here!
When I first saw all of the five star ratings, I was a bit skeptical but DB rose above my expectations. The team was professional and communicative. I really appreciate how they worked with the insurance company paying for my damages, despite delays not within DB’s control. I love my car and I’ve invested in it - DB restored the minor damage beautifully. I’m so happy with the results - and they put a rose in my car when I picked it up ❤️ Super sweet! Highly recommend this place for tour body work/repairs!
They were great! Emma was very professional and friendly. I got my driver side fender repainted about a month ago, after I scratched it with the entrance gate in my community.The job was really well done, immaculate! Communication was great, they kept me informed every step of the way. They even detailed my car, leaving it nice and fresh.They left a rose inside, with a thank you note which I liked.I would highly recommend them for quality work.
Staff went above and beyond to ensure I was satisfied. Travis and Emma went out of their way to keep me informed on progress of my repair. I will recommend family, friends, acquaintances and everyone with this service if needed!
Emma was beyond helpful during my experience. She communicate with me more than my insurance company did! My car ended up being a total loss so no repairs were done but if anyone is ever in an accident here i will be recommending everyone to come here.
The staff was friendly and very communicative during the process. They provide a loaner car if you need it while they are repairing your vehicle which was nice. I’m sure I could have had the work done for a little less somewhere else but can’t beat the convenience here. They did a great job paining my bumper and so far, everything looks good. Would highly recommend using them.
What a class-act place! So professional, so clean, so communicative! You can tell they take pride in what they do….and most of all, they take care of their customers. Very detailed, showed me all the pics from start to finish, detailed my car, and yes, they really do out a rose in your car. I would recommend every single person that needs service and body work like they do. Completely stress free to deal with every staff member. Thanks for taking car of my “baby”
My 2017 Camaro looks BRAND NEW! The staff here really made me feel taken care of after some guy backed into my car. Emma, Travis, Drew & Ricky all provided A+ customer service, pricing and craftsmanship. Emma must have heard my voice over 20 times over 2 weeks with all the calls I made with updates. Travis understood my needs with my aftermarket parts and work and made sure that my car was back to before the accident. Between the body work, pain work, new tire, new wheel powder coating and so much more they were able to do for me, this body shop absolutely deserves your business. I was referred here by my friend that I literally took my car over an hour away from where I live to see what all the hype was that she was giving me. DB deals with all insurances on your behalf and will absolutely make sure you are set up in a rental while all the work is being completed. I wish I could give more than 5 stars. Everyone here absolutely deserves repeat business. Everyone in this shop is certified by specific brands and not just industry standards. Also, they even detailed my car and left me a thank you note with a rose when I came to pick up the car. DB made a bad situation into a stress free experience.
This was my first serious car accident in Florida (a no fault state). It was also my first brand new car. Since the accident wasn’t my fault and I needed everything to be fixed properly, it was important to find the best collision repair. After doing tons of research, I kept seeing that db Collision Repair (Orlando) was consistently rated as one of the best in Central Florida. So I rolled the dice and it really paid of!!!EMMA & TRAVIS ARE INCREDIBLE!!!They handled my situation so calmly and professionally. This really calmed what is normally a stressful situation. Not only are they pleasant to deal with, they are incredibly knowledgeable and know the complete process inside and out.From the very start i knew I was in the right hands. My situation got a little messy and never did I make a bad decision with their guidance and advice. Emma and Travis were able to explain what is happening and what they think the best move may be. They are more than just a collision repair shop. TRUST THIS COMPANY!!!
Outstanding customer service and craftsmanship as always! My family wouldn’t think of going anywhere else. This last job was a bit of a challenge but this team stepped up and got the job done and exceeded my expectations. Great job db Orlando Collision!
They were clean, nice, professional, and provided expeditious service for the consultation/estimate appointment. That being said, I was given an overwhelming amount of information when I brought my car for a repair estimate (after someone hit me). They gave me a ton of info about how they’ll fight the other person’s insurance company and how they’ll make sure the company pays. They also started talking about how tricky the offender’s insurance company was, implying the insurance company may not pay for all the days I needed a rental car. In the end, I never got the repair estimate I came for and they never gave me any assurance about what I should do next. I ended up taking my car to the dealership (which also had a collision center). The dealership gave me a very rough estimate (so I could begin to have an idea), told me exactly what steps I needed to take, informed me the insurance company would begin paying for the rental from the day I choose to leave my car at the collision center for repair. Although I’m sure DB could have done a great job with my car, the legal scare tactic and information overload didn’t provide any useful direction so I ended up not being serviced by them. Hope the review helps.
I had the misfortune of being involved in an accident with my new Subaru on November 28, 2020. For the first time in 20 years I needed a repair shop and wasnt looking forward to the task. What I was sure of is I wanted my car to be repaired at a certified Subaru facility to ensure proper repairs so I begain the search on the internet for a location close to me. From every review I read, the place to take my car was DB Orlando Collision. Those reviews were not wrong. I could go into a long winded explaination of how my insurance company tried to screw me at every opportunity and treaten to not pay for the necessary repairs. the folks at DB Orlando helped me get the insurance company to fulfill their obligations under the terms of my policy. They are a great facility doing incrediable work. Emma and Travis are consumate professional and definately care about the customer. During the course of the repairs to my vehicle I had the opportunity to vist the shop several times and the place was always neat and clean with the employees focused on their tasks. The documentation of repairs is second to none. No detail was left unrecorded. There was a definate feeling of pride and craftmanship in their efforts. Communication with DB was excellent. They kept me informed of the progress every step of the way. When I got my car back, I wasnt disappointed. The vehicle was literally as good as new. Whlile my after picutre has a bit of dirt on the fender, I assure you the vehicle is pristine. I highly recommend them to anyone in need of their services.
I got my front bumper repaired from severe damage, they fixed my car even with how bad the front was and they made it WORK. Emma at the front desk is AMAZING, Drew is AMAZING, Travis is AMAZING. I went in there sad and left smiling. They cater to your every need, Emma can remember my preference of soda and I can’t imagine how many people she sees a day. Drew helped me find low rates to get the best but most affordable car parts. Travis is always at your service. They are all so professional, friendly, understanding & knowledgeable. I had not a single issue, I picked up my car and they had cleaned my car INSIDE AND OUT and even filled my gas tank up and all I got was my bumper repaired. I will never go anywhere else to get my car repaired this is a FAMILY friendly place, they ARE family. We need more businesses like this honestly I was not let down, I’m really in awe.
They did excellent work and excellent customer service. Emma and Travis were a pleasure to deal with. Ive been in the customer service business over 30 years and I can say I was extremely impressed by their service! If I ever need body work again, I will definitely use them!
I just want to thank everyone involved with the great work done on my car! Emma was a wonderful service agent to deal with! Everything was handled professionally and with great service! Thank you all so much! I highly recommend them!
I came to this place to fix a dent on my car. Although it costed me more than I was expecting, they have helped me safe my time and the stress as they help me through everything from dealing with the insurance paperwork to providing me a $1 loaner car which helped me continue my day to day businesses without no hassle. Not only that, they provided a very professional and courteous service, especially when they took me around their shop and showed me their procedures as well as sending me a VERY detailed pictures of their work the before during and after, which made me comfortable doing business with them as they are being open and professional. I highly recommend these guys, and definitely will come back next time I needed to get my car fixed.
This is the first place I’ve ever had a good experience with as far as car repairs. I went strictly off of the reviews before coming here and let me tell you, they’re true! This place is full of friendly and helpful people absolutely determined to make your experience as painless as possible. They even helped educate me on the total loss process since I’ve never gone through it before, which helped me feel a lot more comfortable when speaking to my insurance agent. Emma at the front was super great and communicative, as well as the guys in the back. Absolutely will be coming back and recommend 11/10! (:
100% trust everyone here with my vehicle. They are friendly and caring. They will walk you through everything they are going to do to your car and answer any questions you can think of. I damaged the back door of my Jeep pulling another car. There was a bend at the bottom of the door, the paint cracked and the door was no longer closing properly. When I got it back you couldn’t tell anything happened at all! They also took extra steps during this COVID 19 to sanitize everything and left a flower! Highly recommend this place to everyone!
I was involved in an accident back in April 18,2021. I brought my vehicle to DB Orlando Collison Center on June 3, 2021. My vehicle was at DB Orlando for almost 3 weeks. During the entire process while my vehicle was being repaired, whether it was Emma, Travis, and Drew, they were very transparent with the process and kept me up to date with regards to my vehicle and any issue that I needed it they were very supportive during the entire process. When I went to pick up my vehicle, the damage was all gone and it looked like I just bought my vehicle from the dealership lol. I would recommend to anyone who has been involved in a collision, they will work with you and the insurance adjuster to get the best deal for their customers. I highly recommend.
This was the best experience I’ve ever had with a collision center. They offered me a complimentary loaner vehicle for the entire duration of the repair process, worked tirelessly with my insurance company to ensure I could get the repairs done (as my insurance was on the brink of claiming total loss), kept me in the loop very frequently whether it be text message or phone call. Not only did they do a fantastic job, but on top of all that, they offered me $200 off my deductible because I had to pay two deductibles. Extremely kind and generous group of people. The owner Drew called me several times to offer updates on the insurance hurdles, the woman at the front Emma was texting back and forth with me whenever I reached out and was always very knowledgeable and kind, and I even got the chance to meet some of the guys in the back who were just as amazing. When I got to the shop to pick up my vehicle after it was finished, I was given a slideshow presentation of all the photos taken from beginning to end of the process, and let me tell you, the THOROUGHNESS was mind blowing. I’ve never seen so much attention to detail. I would recommend DB Collision to anyone I know and would have full faith that they’d receive the same experience I did.
The staff is absolutely amazing, a very communicative, friendly, and professional team. My car was damaged from an accident when I dropped it off and they returned it looking brand new! The parts matched the original, the paint was perfect, and it was fixed in a timely manner, 100% recommended!
Emma was very helpful in keeping me updated about my cars repairs and very sweet in calling my insurance, setting up my rental . Everything was taken care of for me and really made the process so smooth . Thank you so much !
From start to finish, the service here was impeccable! Everyone is EXTREMELY helpful and professional yet very down to earth and honest in looking out for you and what is best for your car. My car looks exactly, if not even better than before my accident. Emma and Travis are amazing!!
I wanted to take a moment and recognize DB Orlando Collision Center for outstanding customer service.About a month ago, I got in a car accident. I wasn’t sure who I should take my car too in order to get it repaired. I checked google and a shop across town had the best reviews. I decided to check them out and I’m glad that I did.DB Orlando Collision Center helped me 100% throughout the process. They set me up with a FREE rental car, they fought my insurance company when they tried to lowball on the cost of repairs and they even gave me a great deal on some additional work that I wanted done.Their President Andrew Bryant was a pleasure to work with as well as the rest of their staff. They explained everything in the process to me and gave me regular updates on the work, as well as took photos and documented the entire repair process so that I knew exactly what was being done.At the end, they even left a rose in my car.Talk about a great company. I know that if I ever need work done again, there is an auto body shop that I can actually TRUST.
DB Orlando Collision is a great company. A friend recommended me to them. I was involved in an auto accident and need to get my vehicle repaired. Everyone that I came in contact with was very polite, courteous & knowledgeable. I was walked through the entire repair process before making a decision to use them. I am very glad I chose them. DB Orlando Collision spoke with the insurance company and took care of all the paperwork. The repairs were done in a timely manner. My vehicle looks brand new. You cannot tell where the damage was. Thank you DB Orlando Collision for great quality work and making the repair process so easy. 5 ⭐️ I highly recommend DB Orlando Collision.
Great customer service and very genuine people. This was my first time making any kind of insurance claim and being somewhat younger I was worried about getting gouged for money and taken advantage of. These people made me feel completely safe. They walked me through their entire facility and kept me in the loop throughout the entire repair process. They also discussed repair costs with the insurance company on my behalf and handled all issues that came up, and they did so while remaining completely transparent. And the repair looks as good as new. I would highly recommend this repair shop to new and experienced customers a like. Emma, Travis, and Drew made it more than easy.
*****I got a partial refund only because I agreed to post a 5 star review. I would actually only give them 2.5, maybe 3 for workmanship. Judy deserves 5 stars because of her warmth and kindness.******My car originally went in for damage to the passenger side due to an accident. In the month I waited to get in my car received more damage on the hood and along the drivers side. The cost of the damage to the drivers side and hood was almost $2000. I saw all of the positive reviews and that he worked on some hot rods so this seemed to be reasonable for a high quality paint job. I expected this thing to look amazing for the price. Unfortunately, it was not that way. When I took it home the first time I noticed there were some glaring issues. I took pictures and emailed them since I had to take my car to the shop the following week. After the month it was in the shop I returned it to DB and we looked at the issues. He agreed they were not acceptable and said he would get it fixed and it would only take a week. We both took pictures of what needed to be fixed and we set up a date and time for it to be fixed. Once again, when I picked it up it did not constitute a $2k paint job. There were drips in the top coat, debris in the paint, and pinholes that were not fixed. When the painter said it would take 20 minutes to fix I became even more concerned. The car was left overnight and when I came back the next day only a few of the issues were fixed. I was told that he was upside down on this job and that body work was an illusion to trick your eye into thinking it is all one color and that there is no damage. Thats fine and dandy but the actual workmanship was definitely sub par in my opinion. There were still drips in the topcoat when I got it back the second and third times. I have seen more done with less and am still not happy with how it turned out. I will attach pictures so you can decide. He gave me a refund because he did not want to keep working on it. Most of the issues in pink were fixed to maintain the illusion but thats all it was. An illusion, not top quality work.
So let me start off by saying I think a lot of businesses could learn a lot from how this business operates. Now a days good customer service has almost totally gone away, but DB Collision has brought back my faith that there are places who still offer great customer service. It takes a lot for me to want to write a review for a business whether that is good or bad, but I feel that I had to tell people how great my experience at DB Collision actually was.I am very picky about my car, and who works on it. DB Collision was recommended to me from someone I know in the Car industry and after reading the reviews I decided to take my car there after someone had ran into the side of my car.Right off the bat they helped my with any and everything I needed to do. Judy and Drew are super professional and courteous. They made sure to keep me up to date with the status of my vehicle, along with taking care of everything the insurance company needed. Because of how picky I am about my car, I was sure once I got it back I would be able to see where the car was fixed. Maybe it wouldnt be that obvious, but I would be able to tell somewhat... Not only can I not tell where the work was done, but my car looks better now that it did before it was hit!!! My car is almost 2 years old, and now looks brand new again! I can not say enough about how good their work is at DB Collision. I am not getting anything in return for this post, I just really wanted to let people know how good the work and customer service is at this place!I have posted a before and after photo of my car so you can see the difference yourself. I can not thank Drew, Judy and the rest of the team at DB Collision for the outstanding work and professionalism!
DB is the only place I would take my car to from now on! They are always super helpful and if they are not able to get something done for me, they always have good referrals! Best place in Orlando to get your car repaired with MANUFACTURER STANDARDS!
Amazing experience. Helpful throughout the process when insurance was not. Ultimately the vehicle came back literally looking better than before and I am very pleased with the experience. Professional shop willing to go above and beyond!
I damaged my cars front bumper slightly. Upon searching for a great body shop, I found DB and they had all great reviews on YELP...so I thought I would atleast go by and get an estimate. Turns out it was a minor repair; they fixed my bumper right then and there in less than 15minutes! Wow!NOW I see why all their reviews online are5-stars! I will be back to use them again. They are very honest, friendly, helpful, and professional.Everyone PLEASE...hit the like 👍and share this?!!Thank You DB!Kind Regards,Andrew
I asked to swap out my old damaged headlights for new ones and also swap a damaged fender. DB collision went far above and beyond my expectations. First the customer service and working with Emma was outstanding, I will always come back here just because of customer service alone. But then when I saw the finished repairs, and the level of detail and care taken with the car that I hadn’t even considered, I was simply wowed. Thank you, thank you DB Collisions!
My db Orlando Collision experience started off a bit rocky due to my bond between me and my 94 Buick that was deemed a total loss. In the end db, made the best decision for me in the name of safety. The staff were very nice, with great knowledge and integrity. I recommend integrity to provide you with your Collision needs. Emma the receptionist is a sweet person and a good representation for the face of the Company.Dee, Winter Park, Fl.
I was recently involved in a rear end collision and needed some body work on my vehicle. After doing some research online, I found DB Orlando Collision Center. I noticed they had several 5 star reviews which caught my attention. From my first phone call to set up an appointment to picking up my car and driving home, Drew, Travis, Emma and the entire team at DB Orlando Collision Center truly exceeded my expectations. I knew I was good hands. They walked me through the entire process which immediately put my mind at ease from what could have been a very stressful situation. The best part of course is that my car is in perfect condition. If I ever need work done to my vehicle again I will definitely contact DB Orlando Collision Center. Job well done!
Painted and installed my new bumper. Awesome job!
Fantastic job, from initial visit with my request to completed project db Orlando Collision kept me informed and took great care of me every step of the way! First impression was off the charts and then when I came to get my truck after they did some paint and body work....all I can say is WOW! 🤩 Worth every damn penny! If you’re looking for a clean, professional top of the line vehicle restoration/body shop, you can stop now because you’ve found it! Thank you very much guys!!
With nearly a perfect five star rating, I went in with high expectations. However, those expectations were exceeded through every phase of the repair by Emma, Travis, and the behind-the-scene team. They consistently went above and beyond to make our insurance claim seamless - even as far as scheduling a rental return pickup at their shop (since we dropped our loaner off there to pick up our car), as well as helping my pregnant wife install our car seat in our vehicle after removing it from our rental. I hope we never have to use them again (due to an accident), but if we do, there is no other place we will go.
I am very happy with the quality of work they did on my BMW 528i. Emma always kept me informed about my car repair process and I want to thank her and the entire DB Orlando Collision team for the excellent service.
Prices were fair and customer service was 5-star. Looks like there was never any front end damage. They even washed and detailed the outside too which was nice!I just wish they didn’t detail the inside. It was a nice gesture. However, they left a bunch of crusted cleaning residue all over with a terrible smell. Almost as if it was washed down with dirty waterAddendum:I’ve updated this from 3-star to 4-star because even though the detail at the end wasn’t the greatest, management reached out and made it right. They were very sincere and genuine, I appreciate that far more. The customer service was 5-star if there was a category for that.
Ricky was excellent, above average! I dropped my credit card in an inaccessible area in my car and couldn’t get it out but Ricky got it out for me within minutes!
10/10 would recommend for any work needed on a vehicle! After being in an accident and taking my car elsewhere, the repairs that were done at another location did not make my vehicle feel safe to drive. I brought it to DB Collision after where the staff was amazing in calming my nerves and ensuring me everything would be taken care of. They were in constant communication with me and would let me know all that was happening and how they were helping. When what I expected was simply to make my car feel safe and drivable, they went above and beyond what was necessary to ensure I was more than satisfied and happy with the repairs, no matter how complicated they might have been. The staff themselves I would return for but the work on the car was just as amazing.
Emma was so helpful throughout and I got my vehicle back on time and it’s a beauty! Thank you guys!!
You will not go wrong taking your car here! They do absolutely phenomenal work and take the time to keep you informed during the process. Its clear customer satisfaction is their number 1 priority. I cant say enough good things about the people there. They go above and beyond to make the experience great for the customer. Its clear that they take pride in doing a job right. Truly a 1st class operation all the way. I will never go anywhere else! Special thank you to Drew, Keisha, Travis and Ricky!
Have to agree with all of the other posts here, this is the 6th time I have brought my vehicle here.What sets db apart from everyone else in this town is their honesty. They communicate very well, they get things done when they say they will, and if their is an issue, they will make it right. I can honestly say that I have had maybe 1 thing out of all of the cars that I thought maybe an issue and it wasnt.This is the best shop in Orlando, hands down. I didnt get asked to fill this out. I didnt get paid to fill this out. I told them I would write a review because of how I feel about this shop. There is a reason there are so many 5 star reviews and its because its the top shop to go to.Thank you DB customs for doing what you do and for standing behind your products and service.
My son had hit something getting off of a freeway ramp and damaged the front of his Kia Forte. He went to db Orlando Collision and spoke with Travis about an estimate to repair the damage. He was given the preliminary estimate and we decided to go with them. As with any collision damage you cant fully estimate the damage until you remove body panels. Well to our surprise Travis came back with the revised estimate a day later and repairs began. I have to commend Travis, Emma and the Repair Staff they went above my Sons expectations on the repair. The other little issue was i am in Ohio and he is in Florida but Travis worked with us to get the bill paid. I HIGHLY recommend db Orlando for repairs.
I did not have my car repaired here, however, I did stop in today to pick my friend up for lunch. I work in a different collision center, a competitor if you will. I was thoroughly impressed with the cleanliness, organization and equipment at db Orlando Collision. As somebody in the industry, who knows what they’re looking at, I can tell you that I’d have my car repaired here without any hesitation. Very impressive.
Hands down a great shop! My 2017 Mustang GT was hit during a hail storm. They took me in and made the whole process so easy! They explained what the whole procedures would be and why they would need to be done. They set me up in a rental car, they kept me updated the entire repair process and they were punctual with the deadlines they told me for when the car would be ready. Their customer service cant be beat and the car came out perfect, you would never know it was hit with a hail storm. I would recommend them to anybody and will definitely go to them in the future.
This is the best collision center in Central Florida to TRUST with your vehicle. They are honest & reliable. Very informative & makes the process of being an a accident smoother than any other collision center I’ve dealt with! Travis & Emma stayed in communication by phone, text & email. I’d give more stars for this Buisness if it was available!
I just had my Infiniti repaired by them after a little run in with a gate. I can’t say enough good things about every single person we dealt with there. Not only is it body repair for your car but a full concierge type service. Not something you would expect from an auto shop!! Everyone was so kind and helpful to ensure we were kept in the loop, the claim with our insurance was handled correctly, and everything in between. As someone who is usually the first to complain (being honest), I am still completely blown away by their level of service. Not to mention my car looks like it never made friends with a gate.
DB went above and beyond to make sure that my Chevy was in perfect shape. They also gave me additional upkeep to consider in the near future.I trust them completely and would recommend them for anyone needing their car to be serviced, detailed, and maintained.Thank you very much for being of service and raising the bar of how cars should be handled with upmost care.
Top notch auto mechanic and service company. Professional staff from receptionist to mechanics to Owner. I drive all the from Winter Garden to have my Compnay vehicles services at DB Orlando collision. I recommend it to everyone.
I had a great experience with db Collision! From the moment I walked into the office, their staff was so helpful and accommodating. All of the third-party insurance work was handled by db, and all I needed to worry about was going back to the shop to pick my car up after it was repaired. db ubered me to pick up my rental vehicle and provided excellent service throughout my repair. I cant say enough great things about the quality of the work and the individuals who made this experience stress-free and simple.
This place is amazing!!! They handled everything with the insurance from start to finish and kept me informed through the process. All I did was bring my car which looks great. Quality people who do quality work. I would definitely recommend. Thanks to everyone on staff.
Again, we have had the pleasure of dealing with DB Customs. They seemed to be our go to guys for everything automotive. Top notch class work and service. The staff are amazing and go the extra mile to make sure you are taken care of. Ive been doing business with DB for many years and I will continue to take my vehicles. Thanks DB.
Tear down & estimate due to automobile accident Travis was ver knowledgeable & great at explaining circumstances at hand. I Would recommend this establishment hands down over any Paint & body shop in the Central Florida area.
Although my vehicle took a week or so longer than they said it would, (which I expected during COVID) the service I received was top notch. Travis and the crew at db did an excellent job with everything from handling insurance to making my 2019 Toyota Tacoma look brand new again after pretty significant front end damage. I would recommend to any of my friends or family.
Very professional and friendly environment.. Great customer service.. Drew and Emma are awesome
We had to use DB twice in less then 6 months on two of our vehicles. Both times DB was extremely helpful through the entire process and attention to detail was second to none. The staff at DB were always friendly and answered all our questions. If your looking for a one stop shop that can handle your claim, assist with rental vehicle and takes their time to make sure you are happy with the results then look no further.
This is a great body shop. The girl at the front desk is very friendly and professional, she always answered all my questions and took care of the issue. The owner was also good and helpful. Highly recommended!
DB Orlando Collision did a great job returning my car to its original look after the paint started flaking. Drew was very friendly and explained all the steps that would be taken. My car was done fairly quick and for a reasonable price. I will be working with DB again!
You can be assured they will make your vehicle even better than before it was damaged by a collision. Take a tour of it and you will be impressed. I chose DB Orlando Collision because it was certified by Subaru. Thank you Travis, Emma and Rick.
Db Orlando Collision has the most friendly employees, they were very helpful and consistently updated me on the progress of my car. I was thrilled with the free rental car I was given while my car was getting fixed. And my car looked as good as new when I got it back. Overall, great service and great results.
I was in a minor accident and being new to the area, had no idea where to bring my car for repairs. I wasn’t sure whether to take the payout from the insurance company and see to the repairs myself, or to just trust the repairs to the shop. I researched online, and db Orlando Collision had a high rating. I took my car there, and they were very knowledgeable about dealing with the insurance. I decided to leave the entire matter in the hands of db collision, and I’m glad I did. I’ve never had good luck with companies like this, but they were knowledgeable, trustworthy, and very professional. They dealt with the insurance company for me, and repairs were done in a timely manner. I’m so glad I left it in their hands, because as they took the car apart, there was a lot more damage than was visible. I didn’t have to worry about a single thing, because they photo-documented everything and kept in communication with me every step of the way. They even organized the rental car for me, and gave me a ride to the rental company. I felt completely taken care of. I’d recommend this company to anyone, and they have a loyal customer for life. When I picked up my car, it was pristine. The attention to detail was unlike any other company I’ve ever dealt with. I want to thank them for taking a stressful situation and making it easy for me.
Our experience with db Orlando Collision far exceed our expectations, and we are very particular when it relates to our vehicles. Our 2019 Escape was involved in an accident and the owner, Drew, met with us and explained their processes, gave us a tour of the facility (which is awesome) and assured us they would communicate with the insurance company in our best interest. This company has state-of-the art equipment and technology and delivered the best customer service I have ever experienced. They communicated with us during the entire process and their quality control standards are stringent. My car looks brand new! Thanks to Drew, Keisha, Ricky and the entire db Orlando Collision team! And let’s not forget the detail team......my car is spotless! Choosing this business is the best choice!
Db Orlando Collision is hands down the best place to take your vehicle. Not only is their body work repair amazing, they fight for you to get the best replacement parts and do a top quality work! They not take care of my vehicles body work if/when needed, but they take care of my car mechanically as well. Honest and very professional. Highly recommend them.
Thumbs up to this amazing company. Amazing customer service! Took care of my baby (car) and made sure that I was happy with the results. They showed me all the parts that were taking off and replaced. They always were in constant communication telling me about the entire process. I had some issues with my insurance company and they still managed to take care of everything. To some things up they exceeded my expectations and very thankful. It’s hard to find detailed oriented companies and this company definitely went above and beyond thank you.
Fantastic! They really work for customer satisfaction. We receive all the necessary help and support. They accompanied us and informed all the advances with our vehicle. Not only do they give you good service, they also advise you on insurance claims. They were really amazing with us. We recommend it 100%
I found this company to be friendly, professional and timely. The quality of their work was outstanding. They completed the work at the reasonable price they provided in the estimate. They even offered to tow the vehicle in and return it on a tow truck for free. I could not have asked for a better experience.
They did an excellent job I was very satisfied and all the staff were very friendly, attentive, professional.
Honest, professional and quality service auto mechanic company. I recommend it to anyone who cares about their vehicles.
Were with me every step of the way. Kept me in the loop with everything going on. Super friendly. Not going anywhere else should I need work done.
I am very pleased with the service provided.They strive for and attain excellence.My car looks like new.The Rose was a nice touch.I highly recommend db Orlando Collision.
Very happy with this company. Did a fantastic job on my 20 year old Lexus, very fair price, did it in 3 days AND gave me a loner car free of charge. Highly recommend them for any collision repair, painting, etc.
Amazing service throughout process! 100% would recommend if you want the job done right!
I highly recommend db Orlando Collision they fixed my sons car and provided superior service. They were professional and provided me a full scope of the job before they started the work and we ended up with great results.
Highly recommend this company for your repair needs they went above and beyond with everything. Even simple follow ups to make sure everything is well after the fact will be the reason I come back for anything in the future and will refer family/friends. Special thanks to Keisha for all the time spent with all the back and forth with Insurance company and myself and still managing to have a smile on her face! Also thanks to Travis for the walkthrough of facility which was one of the initial deciding factors of going with them for my repairs. They can take care of everything on site and by all certified mechanics. Overall as a company everyone I was in contact with was extremely knowledgeable and helpful with all processes.
I brought my Toyota Camry to DB Auto Collision based on reviews I saw on Yelp and Google. Im happy to say the reviews were right and add a 5-star review of my own. From beginning to end they provided excellent customer service and did an outstanding job on my repair. When I got into my car to leave the shop, not only was my vehicle spotless, but I found a beautiful pink rose on the passenger seat thanking me for my patronage. Hopefully I never have to have another repair, however if I do I will definitely return to this shop and also recommend it to anyone I know that needs their service.
I usually don’t leave reviews, but wow, what excellent customer service! I brought my car in for minor repair where other places gave me estimates of hundreds of dollars and several hours to complete the work. But not here. I was in and out in no time. I really appreciate the professionalism and quality of work. I would highly recommend dB Orlando collision. Thank you so much!
This is the second time Ive used DB Orlando, and can say without hesitation, they are one of the best! My boyfriend used them the first time to get some repairs done to his truck, in addition to getting it wrapped. He was beyond blown away by the finishing look, as DB took their time to focus in on every little detail while ensuring they gave him exactly what he asked for. The second time was to get repairs done on our SUV, as it received some front end damage while driving on I4. The guys at the shop are amazing, as well as Keisha at the front desk. They handled everything! From the rental, to the insurance communications, and staying in contact with myself to keep me informed on the progress, I was always kept in the loop. Even despite a global Pandemic, aka COVID19, they were able to get all the work done in about 2 weeks time. When it came time to pick up the SUV, I was honestly shocked at how great she looked! Even better than before! Not to mention, the guys threw in a free vehicle cleaning and detail, which being our family SUV we use to tow our kids around in, it was much appreciated. Both my boyfriend and I recommend DB Auto to all our friends and family now, and will definitely be back for our next Auto Adventure
This place is hands down the best collision center I have ever dealt with. Their professionalism is outstanding. Their work is also incredible. They have kept me up to date every step of the way. When I went to pick up my car they showed me 196 pictures of the entire process. I felt very comfortable driving off. Also the cutest part, was the rose they leave in your ca . What a cute touch. Thank you to the entire team there.
My car had parts that were ordered from Germany. It took weeks because how new my car was. Keisha and staff kept me up to date giving me updates every week. The car looks just as it did the first day I bought it. I highly recommend db Orlando Collision.
I mostly worked with Travis. Had a great rapport with him, and everything worked out fine.They are professional, and I like their business model. They are definitely better than most others out there. Thanks guys!
HIGHLY RECOMMEND !! If i could hive them 10 stars i would. I have went twice (no I’m not a bad driver i swear i have bad luck) and they go above and beyond to make sure I am taken care of. They are SO nice and when they are done with your car they detail It, clean It, and leave you a rose ❤️ Amazing company.
Great experience. Consummate professionals who went above and beyond expectations at every opportunity. Extremely helpful in assisting me in navigating my insurance claim when my car was hit by another driver. Rare to find this level of customer service experience anymore. Highly recommended.
Great place to get your car fixed. Trustworthy and really helpful people who will go out of the way to help you. I took my car to 4 mechanics to get the turn signal fixed and knew what the exact problem was. No mechanic was ready to do it until I spent $200. A guy named Ricky at the shop fixed it within minutes without even charging me.
I cant say enough great things about DB Orlando! Everyone on their staff is so professional, accommodating, and courteous - from the owner, to the front office, and all the fantastic guys in between. Ive brought my car in there twice for repairs, and my husband gas brought his once. This is the ONLY place we will go to for repair needs. They even fixed up things that I didnt even ask for! Honest, fair, and meticulous about everything they do. They truly do go ABOVE AND BEYOND, and I cant thank them enough. ❤
My experience with db Orlando Collision was one of excellence and professionalism would recommend to as many people that would be in need of a great service team. My hats off to a great team of Professionals. Thanks Again for a job well done.
I was devastated when an accident completely damaged the front of my less than two year old car. On the advice of many of my coworkers I chose dB Orlando Collision for the repairs. They were so professional the entire time. I was constantly updated on the status and felt confident that they were checking that everything was perfect. My car is now back to it’s pre-accident state and I couldn’t be happier with their work. It looks like nothing ever happened. Plus as an added bonus I was blown away that it was all nicely detailed as well 😃. I would highly recommend them to anyone needing collision repair!!
DB Orlando Collision is the best place for any repairs for your car. Drew and his crew are amazing and treat you like family. On top of their top notch customer service the end results speak for themselves. Phenomenal work!
This was the second time that I used this shop for repairs to one of the vehicles in my household.I just picked up my car today after it was repaired from a rear end collision. The shop worked with my insurance company to get the necessary repairs to the vehicle that the insurance company hadn’t originally approved. They take pride in their work and it shows in the end product. When I picked up my car it was clean and detailed, there was even a rose in the car with a card attached thanking me for my business. I highly recommend D&B Orlando Collision.
I can’t say enough good things about this company.All I did was show up, they were very informative about The entire process before we started, they kept me informed every step of the way. They worked with the insurance company to ensure the repairs were done quickly. They even set up the rental pick up and drop off. The work was immaculate. And the employees were extremely friendly and helpful. I highly recommend this company to anybody and everybody, and rest assured if I ever need my car worked on again he’ll be done by this company.
I was involved in a car accident and my car was declared total loss. db Orlando Collision was the place where my car was store until we completed the settlement with the insurance company. They are very professional and honest, they helped us with a lot of information about the whole process, what to expect and gave us their honest opinion about how to deal with the whole situation .To be in a car accident is already very stressful and to find someone that help you and give you peace of mind is priceless. My car was towed first to Ace Paint and Body Works, they are very rude, obnoxious people didnt want to take my car in because they knew it was total loss and they were not going to make any money so they didnt allow the towing truck to leave my car there, the towing truck driver called me and told me, he didnt know what to do with my car, and neither did I, I have to little kids, no car, but towing truck driver recommended me db Orlando Collision and as soon as my car arrived there, someone contacted me, they were very nice, polite, showed concern and compassion for us asking how the accident affected us and explained what steps we had to do next .I highly recommend them !!!! The office is very nice, clean, very pleasant, the people working there are all amazing !!! I would definitely use them again and recommend them to anyone that need to fix their cars or are involved in an accident.
They provided excellent service from start to finish. They kept everything on schedule and exceeded my expectations. The staff was very friendly and it was a clean facility. Would highly recommend.
What a wonderful experience at DB Orlando Collision from start to finish! I was involved in an auto accident and recommended here for repair. I must say, I am more than satisfied with the level of service I received!!! Keisha and Drew both provided exceptional customer service and at the time of pick up, Ricky, the Production Manager, showed me pictures of the entire repair process along with a detailed explanation of what was done. My auto was serviced with great quality and care! I would definitely recommended DB!. Thank you guys!
Keisha, Travis, Drew, Jack, the Production and Estimate manager and the entire crew at DB are amazing! I recently had my 2018 Mazda CX-5 serviced with them, and they kept me updated every step of the way throughout the process. They provided courtesy text messages, and phone calls and even detailed my vehicle for me so it looked as good as new when it was returned just in time for a out of town trip that I was taking that weekend. I scraped the side of my car and a significant amount of paint was taken off, and I can’t even tell that the accident happened! Thanks DB! You guys are awesome! :)
I have a leased vehicle that had damages that were more than anyone could consider normal use damage. I went to Orlando Collision because of their high user rating. It was decision well made. They were professional, efficient and very timely with repairs. The work was amazingly well done. I knew where the damage was and couldnt tell it was fixed. Great work, they will be my go to place going forward