Richie is always professional and does his very best to accommodate and take care of his customer. I appreciate his personal attention and care for my vehicle. You have a fantastic young Service Advisor! Hope he is well compensated for his value to your dealership!

Kevin Scarpati helped me so much buying my first car, he went above and beyond. This was a fairly quick experience, and I felt like he actually cared beyond making a sale. This guy was a great salesman and great company when purchasing this car all morning, I recommend seeing Kevin Scarpati. Allie was also a great help ☺️. I have had a beyond pleasant experience at this dealership, 5 out of 5 stars definitely recommend. Thank you Kevin!

Krista LeClerc provided an unmatched experience from start to finish. Buying an used car from out of state can be a blind and difficult process, but she never once allowed that to happen. Krista was attentive, answered my million detailed questions, and sent videos to ease my mind. On arrival, she even offered the service to pick me up from the airport! A very enjoyable lady while always maintaining professionalism. While I was in finance I even was made aware SHE herself was giving my “new” car a round two clean.Krista played no games, always communicated correct information, and truly was there to serve and make my experience the best. I would recommend her 10/10!!

Best dealership Ive ever dealt with. In and out with no issues. Even gassed up the car for the ride home. Worth the trip for sure.

Orlando Infiniti is the Epitome of Professional Workmanship at its best! Thank you Mr. Victor Mora (BEST Sales Rep.) for your patience, respect, genuine honesty in answering my concerns and exceptional professionalism 100%!Mr. Nicholas Garofalo and Juliana were top-notch professionals at best 👌. If youre looking to buy a new Vehicle from a trustworthy dealership, I highly recommend Orlando INFINITI and ask for Mr. Victor Mora you wont regret this, I promise!

Accurate quote. Rapid turnaround. Car returned spotless. Involved service mgr. Very informative

Spencer was amazing! He is a new service guy and he went above and beyond. After hours he waited an hour and a half for me to come pick my car. They did my oil change and did checked everything that needed to be checked without me even asking. I only bought my car in because I had a blown tire. The owner of this place should be proud to have someone like Spencer working for him!

Richie in the service department is the man. Very helpful and professional We had an issue with the car, he worked with me for a few days to troubleshoot. The issues was resolved very quickly. Highly recommend reaching out to him if you need help with your car

The service is excellent !!!! The 2 times I have been, Richie Singh assists me and the service has been EXCELLENT !!! Richie is very attentive and he always lets me know how the car is going. very happy with the Orlando Infiniti service

Arrived at the dealership Saturday morning at 9:30 and was immediately greeted by the service staff with “Mr. Williams, how can we help you today and did I have an appointment?” I didn’t and explained the battery died, but I was able to boost it and get to the dealership. I was shown the waiting area and in just a few minutes Spencer, the service advisor came and got me. He explained what they would do and provided a cost and time estimate. The vehicle was ready as promised and I am very pleased. Another very positive experience. Thank you Spencer, service staff and Infiniti.

I had a great and smooth experience at this location (as per usual). The staff were nice, knowledgeable, and had my best interest at heart. Richie, the sales rep who helped me, was terrific. He was able to help diagnose the issue with my car and with some digging he found that my warranty was still active on the car. He helped me save a ton of cash and time on repairs and potentially finding a new car. In addition, he gave me some tips and pointers about the q50 and some things to look out for. He had great communication throughout the entire process and was an all around cool guy. I appreciate his help and the technicians as well. With service like this I don’t even think a pandemic could keep this location closed.

This was the best service for me. The salesman Kevin served us at the highest level. He is a very experienced professional. I bought a very nice car. Registration of documents went very quickly. I am very grateful to the staff at the infinity dealership in Orlando.

I purchased an infinity recently at Orlando Infinity. My sales rep was Krista Leclerc. She was amazing! She showed me a few vehicles that I was interested in, took a few test drives, and I was out the door in a matter of hours. It was the quickest process I have ever been through purchasing a vehicle! Krista was patient, courteous, and had amazing customer service skills!!!! I am beyond satisfied and will definitely contact Krista for future purchases!!!!

Always a pleasure bringing my vehicle in for service. Sarah, my service advisor, and the rest of the Infiniti team are always accommodating. The service is one of the main reasons I continue to purchase Infiniti vehicles.

My Service Advisor Tyler was truly amazing and knowledgeable! Not only was he both persistent in helping to determine and fix the issues with my Infiniti Q50 but he has been professional and thorough. Tyler is a true example of good customer service. I can’t say enough good things about the service I received from Tyler, and the team was able to deliver my car to me not only fixed but reliably fixed. Tyler made sure of that and I am so grateful. Thank you, Tyler!

Outstanding service from Orlando Infiniti. My Q50 decided to throw a check engine light at me with a differential light as well. The idle was higher then normal and a delayed acceleration. I called the service department, they did not have any appointments that day but to still come in since it is a drive ability issue. I arrived and was greeted by Richie Singh. I explained the main issue and a few other issues I would mention when time for vehicle service. He could hear the car idling rough and knew immediately the car cannot leave in that condition. He immediately took action and even obtained a courtesy vehicle for me. Richie Singh kept me updated on every step of the process. He explained to me when I picked up my Q50 the issues and everything is resolved. I am truly thankful for this kind of customer service it is not something you come across often. Honestly would consider another Infiniti just because you are treated well here and that matters. I also purchased my Q50 at Orlando Infiniti.

Im so happy for the efficient, and quick way Richie Singh took care of the seat problem that I submitted last Wednesday, when I came for maintenance to the Millenia Infinity Garage.He immediately checked the situation and came with the best solution I could think about after consulting with different sectors in the garage. He was clear, productive, and while very professional, extremely friendly. What an asset for the Infinity team! Claire

I broght my wife’s car in for a recall and to have a couple things checked while it was still under warranty. My service advisor Tyler was great the entire way. This was the first time that a dealer has give me a loaner car and I have to be honest it makes me wanna find a reason to trade in her car for a newer version of it. Overall the experience was extremely pleasant the car got back to me the same or better than before and Tyler explained everything multiple Times to me to make sure I was comfortable with what was going on and why we were doing what we were doing.

Always a pleasure to work with Mike. He is an easy and patient person to work with. He waited on me for months no pressure but kept me in touch and up to date with what was current in inventory. Thank you. My family and I are enjoying not 1 but 2 vehicles. I still cant believe my hubby traded he old truck. Your the best Mike. Stay safe.Millicent Roberts

Great transaction! I buy cars way too often and was pleasantly surprised to strike a fair deal and not only have it not change upon arrival but to find the salesman, Andrew, and his management team acting as my advocates to secure the best possible financing terms. I would recommend making the trip to Orlando, for out of town buyers, - the treatment was that good!

Best car servicing experience ever ! We are travelling from Michigan and our car needed the roof top repairs. We booked the appt. on Monday ; entered the most clean auto repair center, best of all you are greeted with the most welcoming and helping crew. Tyler was such a wonderful person, who managed the repairs, got our work done asap. He TRULY MADE our day! Thank you Tyler ! We wish the best of the best to this dealership!

Infiniti of Orlando is where you should go to service your vehicle. It was my first time bringing my vehicle in and, had excellent customer service the moment I pulled up for maintenance. If you go definitely ask for Spencer Irwin great guy and very informative about what i needed done to my vehicle. Thanks Spencer will definitely be back with the Q50!

I want to give a BIG shout out to the Service Manager Lee Messersmith. He personally turned a negative experience I had at this dealership into a positive one by reaching out and taking ownership. His team delivered a loaner to me at my place of business and picked up my car. Lee and his team provided photos and diagnostic reports when they made recommendations to me on what services were needed. That approach allowed me to make the necessary choices for my car and budget, while also giving me confidence that the dealership was operating with my best interests in mind. I highly recommend this dealership if youre looking for a reliable team of professionals! Thank you Lee!

This was my first experience needing my car to be serviced. I couldnt believe how smoothly the entire process went. From scheduling my loaner, dropping off my vehicle, the updates and finally picking up my vehicle. Excellent customer service and communication throughout the time my vehicle was in their possession!!!

Always a great experience getting by car serviced by Infiniti. We just moved here from Atlanta and received the same superior customer service!!! Thanks and see you at the next service appointment.

Ive been looking for a vehicle for a long time and Krista Leclerc helped me find a new car so easily I almost forgot I was looking for a new car with my busy schedule I didnt have much time to look for the perfect car, but she had my dream car waiting for me off of one phone call!! I couldnt be more happy with the service and professionalism she provided during the process. I will 100% recommend all my friends to her if they are ever in the market for a new or used vehicle in the future. Thanks for making it so seamless for me Krista!!

Tyler is the best. I highly recommend him at a service provider. He go beyond measures to helping out his clients. So thankful to have work with him.

I bought my first infinity Q60 this past weekend and Krista LeClerc went above and beyond to find the exact vehicle I wanted. She really went out of her way to make sure this was a pleasant experience for me. She addressed all my concerns and answered all my questions. Thank You Krista! This was really special for both of us!Rachel Harris(and her sister Cindy)

I have been dealing with Orlando Infiniti since 2012. I have purchased and leased six vehicles from them since then. The experience is always been very seamless and without drama. I deal with Sarah Gibson for my service issues. She is nothing short of amazing. She is very friendly and professional and keeps me in the loop with the status of my repairs. I highly recommend them.

Very punctual, easy process, everyone is so friendly and accommodating. They provide rides nearby (mall, restaurant etc) and service was very quick. Highly recommend.

The employees here are amazing!! While in Orlando on vacation from South Carolina, I started searching for a vehicle online and was contacted promptly by the greatest Salesman Goran. He made sure I was taken care of and got an excellent price on my new SUV. Nick in finance made sure every went smoothly. Service was equally amazing, Richie made sure I was taken care of, including window tinting. All of the guys in service are amazing. If youre looking for a new or used vehicle, please see these guys. You will not be disappointed.

My experience with the team is always stellar. The positive experience with service department keeps me coming back. Richie my rep is always super helpful and I really like the new team structure set up. Noticed it immediately with efficiency and less strain. From Pedro by the time I roll in with my vehicle to Richie and now a new face Justin. This is complete car care. Client care. Not just luxury but with integrity.

Tyler the service advisor goes above and beyond what’s expected!! He’s extremely attentive and responsive and made sure that I left and all things were taken care of while keeping me informed the entire way! Lewis was very friendly and he kindly took me to and from the mall. Clayton was also very friendly made sure I was taken care of with such an outgoing and fun personality! Combined they all make getting your car service not feel like a chore but a great experience!!

They worked with me to find a viable solution for my repair and provided a loaner vehicle so that I didn’t have to rent one for an extended period of time! Very happy with the outcome and the fabulous service I received!

Staff was very friendly and salesman very helpful. Please see Abdel when you visit this facility. He helped my daughter and I find a car, even amongst chip shortage. Very pleased with the vehicles Infiniti makes, I was already a proud owner prior to this purchase. Again we appreciate the level of service and care we received from Abdel and the entire Infiniti team!

I worked with Kevin. It was a hassle free experience. Over-all very good experience from start to finish.

Great car buying experience! Everyone was very professional and courteous, the dealership was nice and clean. The salesperson Abdel and finance gentleman, exceeded my expectations. They worked out a great deal and made this process very smooth and quick. I will definitely recommend the dealership and excellent staff!Thank you!

Great service. Excellent mechanics. Wont trust any place else to service my car.

Tyler was a great gentleman to work with! Knew a lot about the qx80 I owned regarding sensors etc. was able to get job done in a timely manner and kept me up to date throughout the whole process! Thank you Tyler for the Infiniti courtesy!!!

Great service. Sarah gives great service and takes care of all your concerns. She is a great asset for Orlando Infiniti.

Orlando Infiniti offers the best service I have ever experienced! Their service people are top notch especially Richie & Pedro! From the time you drive up to the time you get your car the service is excellent. They are extremely nice, responsive and so accommodating! I would most certainly recommend anyone taking their car for service to Orlando Infiniti and/or buying a car there. I bought my car here as well and had a great experience!

Went here and a salesman tried to sell me on a car that needed miney spent on it the minute its purchased. The salesman denied anything being wrong but then said theres one thing wrong but you can fix it for cheap outside of here. So when I spoke to his manager, he did acknowledge all the issues it had and assumed the cost but didnt want to lower the price. Lots of inconsistencies between them and lies. Would not recommend. Not honest people.

Great Service!! Super attentive. Richie is Awesome. All around 5 stars 😃

I had such an amazing experience. Krista is the best. With her help I was able to purchase my first car.

Great experience. Very helpful sales person as well as management. Very courteous great service

This is the best Infiniti dealership I’ve ever been. The advisor Spencer is friendly and helps me a lot. Highly recommend it to anyone who has Infiniti.

It’s was a great experience over all service was fast friendly and priced reasonably everything they recommended for my car was actual items my car needed overall 10/10 honest dealership would recommend to anyone that owns an Infiniti

Orlando Infiniti does it right. Took the Q in for a routine service visit and I was out of there in no time. Richie Singh is always a true professional. Young man for his age but has the disposition and knowledge of a seasoned Service Representative. Another asset for Orlando Infiniti!

Had an absolutely amazing experience at Orlando Infiniti. Our sales associate, Victor, has gone above and beyond to not only get us a car we loved but to make sure everything was perfect. We were done with financing within 30 minutes and out the door with no hassles, negotiations or shady sales tactics. This is our first Infiniti but def won’t be our last. Anyone looking for an Infiniti, go see Victor, you won’t regret it!

I appreciate the great service that I received! Top notch professionalism and class! Thanks

Where do I begin? This was the most amazing experience that I have ever had from beginning to end. The sales staff was wonderful. It was so impressive that even after the sale was completed they continued to provide exceptional customer service: calling and walking me through the setup; making the transport seamless; and exceeding expectations for a long distance closing. I would highly recommend Orlando Infiniti to anyone shopping for a vehicle.

Richie Singh, was the best consultant from beginning to end! My overall experience was absolutely great! And the complimentary coffee(Vanilla Latte) was amazing! Thanks again

Richie was assigned as my Service Advisor at Infiniti and provided me with a thorough and reliable assistance while keeping me informed on the service progress. Ive also appreciated how polite and knowledgeable Richie was and he deserves 5 STARS for his customer service!

Richie Was so professional and broke everything down for me to understand I’ll give him a 10 out of 10, Very outstanding staff as well my visits was great no complaints🤗

Drove all the way to Florida from New Jersey in my 2005 g35x with my little family and in the process of it my windshield wipers stop working,luckily it didn’t rained at all during the trip but as soon as we made it to Orlando I called Infiniti of Orlando and explained them the problem and they had me come in within an hour being that it rains a lot in the south.when I walked in the place I was received by Spencer Irwin and I honestly have no words to describe how helpful and understanding he was about the issue with my car and how much he stressed getting my problem fixed.the service area waiting room feels like a lounge with complimentary coffee and a soda machine that one of my kids fell in love with,lol.what beats everything is the fact they pay for my Lyft back to where I’m staying.greatly operated business all together.they have my car as I write this review but I know it’s in amazing hands👍

Infiniti is an fantastic car dealership especially this location. I recommend Andrew he is a cool guy For sure tell him how much you have and he will try his best to get you in the car you want and you won’t you regret it at all🏎👍🏽

The GM Brandon Brevard is by far the MOST Respectful, Professional, Reliable & Trustworthy! Had some issues with the Q50 Red Sport I recently purchased & he kept his word and fixed any problem I had, really appreciate everything 🙏🏼

My service adviser, Raul, was so nice to work with. Got me in and out quickly and didn’t try to tell me I needed a bunch of stuff that I don’t need. Great experience!!

I really love it here. Everyone is so nice and helpful. They don’t push you just let you know what needs to be done and facilitate the process . They wash and vacuum your car after service. It is top notch. I used to take my car other places for “cheaper” services and I certainly will NOT be doing that anymore :)

First class service, great environment. Almost everyone from the Inifiniti team that walked past me as I as worked remotely waiting for my vehicle said hello, offered me a beverage etc. and no one tried to sell me anything!!Excellent team, thank you all.

Professional service in a relaxing, clean and comfortable atmosphere. Sara my service adviser, was as always, amazing.

This dealership has impressed me over and over again. Great reliable service for my vehicle. I would definitely recommend this dealership for all service needs.

I recently had my car serviced at Orlando Infiniti. The customer service was phenomenal. They provided me with a loaner car while the work was being done and got my car back to me at the time that was given before the service started. I recommend their service to anyone looking for great professional and friendly service.

Great customer service. Everyone is respectful and takes care of you immediately! My service advisor Richie was amazing! He made sure my car was serviced as soon as possible and with care!

The staff at Orlando Infiniti are very professional and friendly. I visited the dealership last week and had a positive experience with the service department. The service advisor, Raul Mendez was extremely helpful and provided great customer service!! As a new customer I was very satisfied. I highly recommend taking your Infiniti to this location and get Raul as your service advisor.

Tyler and Nick are the best! The whole staff is great TBH. Great customer service here! Love Infiniti.

I visited Orlando Infiniti while on my vacation, on Monday, 10/18/21, because I tried to get my 2020 Q50 Driver’s Door Lock fixed at my local Infiniti, Infiniti of Tampa. Just a back story, I called my local Infiniti the week prior (on a Monday and was told a good day to bring it in would be Wednesday between 1-130. It would take them approx 1 hour to diagnose the problem. Asked if I would be able to get a loaner or shuttle back to work. I was told that they only had TWO loaner cars and they DON’T do a shuttle service). Got there at 1:40pm and was told approx 10 mins later that it would be 2-3 hrs wait because they are short 4 techs that day. So I decided to take it to Infiniti in Orlando. I was going to take it to Sanford Infiniti but realized that there was one at Millenia Mall, Orlando Infiniti. I’m GLAD I did!! I drove in and they were able to fit me in. Richie, the Service Writer talked to me, brought me to his office and asked if I could bring it back on Wed morning or if I can leave my car, he would overnight the part from their warehouse (Infiniti of Tampa uses the same warehouse and they have NEVER offered to overnight a part). I said to Richie to keep the car if I could either get a loaner or shuttle if they have one. Low and behold they have shuttle service!!! I was treated like an Infiniti Owner is supposed to be treated. Tampa Infiniti has a LOT to LEARN from Orlando Infiniti because I feel more like a Nissan owner at the Tampa Dealership vs an Infiniti Owner at the Orlando Dealership. They do so much more for the customer and the customer experience is GREAT!!!! HiGHLY recommend Orlando Infiniti!!!! Will go to them anytime I’m in Orlando!!!

I have the Infiniti Q60 coupe and I had my dad friend install a new battery in my car it’s seems afterwards my car was not able to start at all I was a little worried not sure why made sure my keyfob was correctly installed and good for my car which was not the issue so I took to Infiniti dealer spoke a guy name spencer about the issue needed to bring my car over so he can diagnose what’s exactly the issue was came to found out the battery was installed incorrectly and spencer and his technician team was able to fix problem asap I was relieved I was hoping not to pay some ridiculous price and I did not thank again spencer for taking the time and fix my problem.

Orlando Infiniti was extremely helpful in helping me purchase my Q60 at the end of the lease. I had never done business with them prior to this but they led me thru the process and even brought the paperwork to my house rather than have me go to the dealership to sign it. They did not pressure me to look at a new vehicle and made the process enjoyable.

Great dealership!You may hear the nightmare stories of various dealership-related issues but this isn’t the case at Orlando Infiniti. I bought a used Q70L for my wife and the sales team stopped at nothing to ensure my happiness. In a world where nothing is as it seems or as it used to be, I felt that I (the customer) was the most important. Needless to say, they treated me with kindness and respect. Everything you’d expect from a luxury dealership. Thank you Goran, Brandon, Jerry, Kent, Nick, Peter and all the other fine, hardworking individuals that make the real difference.-Michael 🎵

Loved my experience! Everyone there was very kind and the associates did a great job explaining everything to me in a way that I could understand. I am so happy with the service and will definitely be returning.

Bought many SUVs from the dealership ... top notch service!

I visited the Infiniti Orlando on July 1st without previous appointment due to an emergency situation. I had problem starting my car that morning. Representatives at all stages of services from the beginning to the end were very courteous and helpful and made me feel comfortable and appreciative.

Krista was very personable and not “pushy” at all . Honest and straightforward! Although we decided to keep our car, she went through all the possible options. Will definitely work with her again in the near future . Still Happy to be an Infiniti customer 👍🏽

Over a two hour wait, with a scheduled appt for an oil change and alignment. I was not offered a loaner car, was offered to take me to work at Disney, but how I would get back was unknown. I have heard now that is yhe typical wait. Be prepared, otherwise good work on my vehicle and nice people.

I had my car towed in to the service drive while I was at work. I had a call within thirty minutes of arrival. Sara assisted me with my repairs. She explained the entire process to me and updated me every step of the way via text. I had my car repaired and back home within 48 business hours. I had an emergency service that was fit into the schedule without an appointment and still processed in a timely manner. The pick up process took less than 10 minutes and Sara was off this particular day. She communicated and coordinated the information to a coworker in such a manner, that there was no room for error. Time is valuable and I’m highly impressed with the service I received.

Tyler is awesome. Following up to make sure all is well. Top notch service!

I got a good service at a cheaper price than my own estimation.Services is very good, parts not so much.

The Orlando Infiniti is the best dealership I have ever been to that treated me like family. Josh, my representative is a man of many talents and one is making sure every customer is leaving the dealership satisfied. The entire team in the service department have been nothing but excellent when it come to service and understanding what is been done to my car. Best dealership ever!!!

Had a great experience with the Service Dept. Dropped in while on a trip from California and were greeted by Raul who is customer focused and a great communicator. We were kept apprised of progress and were out in short order. Fantastic dealership!!

First time visit to Infiniti Millenia for Service. Had an appointment, and was in and out in 1.5 hours. Efficient processing. Waiting area was nice. My service advisor, Richie Singh was really great to work with. Exceptional communication skills and very knowledgeable. Would recommend this dealership, ask for Richie as your advisor.

I want to start off by saying that i been wanting to get a new car for a long time and then yesterday i finally managed to have my very first brand new car here in Florida and that’s all thanks to andrew! I been going back and forth with him for a month or two about what car would be the best option for me. He was honest, had a lot of patience and very respectful about any questions or doubts that i had and suggested the best options that would benefit me the most. He helped me all the way and Im grateful for his service and I wont forget about it. I will recommend him to any other family or friends that would like to get a new car or get information on whats the best option for them. Again thank you for helping me achieve one of my goals that i had for years!

Outstanding service. Friendly staff. Paulo provided great information and created a great experience.

I have rarely experienced such great customer service and attentiveness to detail as Ive experienced with these guys. Goran is still keeping in touch long after the sale- hes almost like a friend at this point. And when we wanted warranty work, Derrick Fisk went above and beyond. We are impressed and beholden - buy from them if you want an amazing cradle-too-grave-car experience.

Rupert and I was treated very well. Our negotiation to purchase our car was fair and respectfully conducted.Kudos, to Management, my Salesman, and the Financial Manager.Thank you

Richie helped me almost immediately very positive and friendly helps you with every problem he can solve to the fullest hard worker very professional.

It was simple and straightforward dealing with Andrew. This was probably the only car transaction Ive ever done that wasnt confusing or exhausting for me. His integrity shows. He found me a great deal on my new Infiniti. Thank you!😊😃

Josh provided excellent customer service!!! I am extremely pleased with the maintenance performed and the detailing of my vehicle.

Experienced my first “check engine” light after my vehicle began to stall. I took it to the Infiniti Dealership across the street from the Millenia Mall in Orlando and they had my car ready in less than 3 days.You cannot beat this service. Everyone was knowledgeable, respectful and professional. A special thank you to Advisor Richie for helping me stay calm through the process by being transparent and keeping me updated the entire time.

I had a fantastic experience! This was my second time taking my Q50 to any dealer and I have to say, Richie over at the Orlando dealer definitely took care of me. I went in due to 4 failed injectors and Richie was communicative the whole time keeping me updated throughout the process. I highly recommend taking your Infiniti into the Orlando location and getting with Richie as your service advisor. You will not be disappointed.

Well Earned 5* ReviewGoran is outstanding! Majority of my search/purchase took place via phone /text which is exactly what I was hoping for. I wanted to avoid the dealership hassle. Goran took the time to find the exact vehicle that I wanted in Mississippi and had it redirected to Orlando. Once it arrived, he had all of my customizations completed before the week was done. I was able to pick up my 100% completed vehicle and drive off the lot with a few signatures. I’ve purchased many, many cars and this experience was the most pleasant by far. Excellent process. Outstanding communication between Goran-myself and Goran-Infiniti team members to take care of this deal.Much appreciated.

Great customer service, very well organized service department

This car dealership is the first one that I have trusted in many years. Josh has been a great help with getting my vehicle serviced. Lee reached out to me regarding my concerns from my last visit. His level of customer support is exactly what you would hope for from anyone in the industry. He took the time to listen to my concerns and provide solutions that continue to make me appreciate how Infiniti treats its customers.I previously rated Infiniti 2/5 stars for the following reason: I love the service I receive from the Infiniti Team as soon as I pull up. I’ve raved to everyone about the level of customer service provided. My 2-star rating is because when it comes time to pay for services, Infiniti doesn’t live it up to the experience it provides from the initial interaction. I have to spend more time waiting to pay than I ever do to pay my service rep. It’s very frustrating to wait at least 35 minutes just to pay and be disregarded by the employees on the inside of the building.

I had a tremendous experience at this facility just this week! My service advisors name was Richie and he exceeded ALL of my expectations!! He knows everything about the product and took care of my car like it was his own. I didn’t have to lift a finger and all my issues were resolved. Flawless execution by Orlando Infiniti. Special thank you to Lee, the service manager, for always being available and willing to help despite his always busy schedule. If you need service done for your Infiniti take it to Orlando Infiniti and ask for Richie!! You will not be disappointed

Always a great experience, Ritchie always takes good care of me and my cars.

This Infiniti dealership always provides excellent service. From the moment you step in there whether to buy a new vehicle or to go in for service, they make you feel very special. Their level of professionalism is on a whole new level. I would give them 10 stars if I could. My consultant was Josh and he is great to work with. Wish all other car companies would mimic the level of service and customer experience that this Orlando Infiniti provides.

Richie Singh was my service representative. He was very courteous, friendly, knowledgeable and welcoming. My initial wait time was 3-4 hours, he kindly offered me me a courtesy car but I preferred to wait. To my surprise my car service was finished within 2hrs. I will definitely be asking for Richie for my next service!!!! 10 stars for Richie and Orlando Infiniti!!!!

Infiniti Orlando has always cared about their reputation and commitment to treating their guests correctly and fair. Advisors, like Richie, are always on top of making sure you(the owner of an Infiniti vehicle) are you to date on any type of service you are getting. The rest of the staff just knows how to make you feel welcomed no matter what you are there for. Orlando Infiniti is the place to get your next Infiniti vehicle.

The entire staff is wonderful to deal with.

I had an amazing experience at Infiniti of Orlando.From the moment my wife and I arrived we weretreated with kindness and respect.Victor Mora introduced himself and showed usSome vehicles we were interested in.I took a QX80 that had just arrived and a beautiful Q50 signature addition that they bought in for me from their other location.These two Infiniti’s are my 8th and 9th in the last9 years. Big shout out to Jerry one of the managers at the dealership and who ultimatelymade the deal happen that I wanted.I would recommend this dealership to anyone considering the experience I had.Thank you again to Victor and Jerry for going the extra mile.Jay and Andrea Flathers