If zero stars were possible, this location would receive that. I have two recommendations: They need new staff and they need discrimination courses. My sister and I walked in to look around and check for sweatpants and pants. We walked about for five minutes, we were not greeted, only looked at with disdain. However, when a more affluent/white mother and her children came in, she was greeted and also told that they were cash only. I guess they didn’t expect us to have cash on us (but I always do for emergencies). When we were ready to check out, the clerk seemed surprised which offended us. We completed our purchases and left. Now, their Dressing rooms are not open due to covid, so we had to drive home, try on the clothes and certain ones did not fit. Trying to return them was made difficult because their system was down. The manager couldn’t even take the receipt to type in the return later and give us the money back. She only recommended going to another location and getting the return somewhere else. This is an incompetent location.

FIRST TIME IN THE STORE WITH MY DAUGHTERS 12-26-2020 MY DAUGHTERS WANTED MOM JEANS. THE STORE WASNT BUSY. SALES ASSOCIATE DIDNT GREET US OR TELL US ABOUT ANY SALES WE WALKED IN AND FOUND THE JEAN BUT ONLY ONE PAIR OF JEAN MY DAUGHTERS WANTED SO I HAD TO INTERRUPT THE SALES ASSOCIATES CONVERSATION TO GET HER OR HIM TO FIND ANOTHER PAIR FOR MY OTHER DAUGHTER SADLY THEY DIDNT HAVE ANY LEFT SO ILL BE DRIVING TO THE OUTLET HOPEFULLY CUSTOMERS SERVICE WILL BE BETTER THERE.

Two girls working at the store were so rude. Very disappointing visit. I wont be going back.

White people

Great selection

I booked a flight to Santos Domingo and noticed I needed to purchase jeans. I visited many stores and tried out many jeans and noting cut it. Then I remember a store that I bought good jeans. They were called Bull Head (the jeans), and Pacific Sunwear is where I purchase them. When I got there, no one greeted me nor asked for help. At the same time, I did not know who was the customer(s) nor who was the employee(s). I tried not to let it get to me as they are kids that do not care to deliver customer service, etc. No wonder their review is 3.9. Also, I needed help and took my chance and asked, do you work here? The employee required assistance to help me and asked the manager. The manager knew her things and helped. I took some jeans to try out in the fitting room. What was that for, no one analyzed to help me open the door nor nothing. At that point, I left. They were rude, unprofessional, and it was a guessing game on who were the workers.Finally, I went to Hollister. In there was the extreme opposite. Hi..!, welcome..!, you need help..?, here are the items that are in sale..! of course, let me open the fitting room..! Although, I had a great experience.

The employees are rude and entitled and have no idea on how to handle Covid. I went in shopping and they were constantly giving dirty looks and not helpful at all.

It’s sad to know the gainesville location has a better brandy selection than here 🥱

Outlet collection

Stephanie was super sweet, polite and helpful!!!

California inspired style; a variety of name brand clothes to choose from.

Girl at the register did me wrong she left the security tag in the bag and didnt give me a receipt soo

The staff in this store is incredibly rude. We went in asking about an XXL adidas sweatshirt and the lady snapped that they didnt make XXLs... as we know adidas sells the sweatshirt in XXL we were confused and asked her to clarify. She snipped again acting like we were obviously too fat to shop here. We love shopping at Pac Sun normally, but will never return to this location.

Awesome place, employee went above & beyond...

So i went there to exchange some pants... I wanted the same exact pair, just a bit smaller.. So thats what i picked up. I tried them on, & the dressing room had clothes all over the floor & bench... Very messy. Then i went to checkout to exchange the pants, & they accused me of washing the pants.. Which i didnt. My house literally just smells like clean laundry bc of the glade plug ins i have all around. The pants still had the sticker on them, & i had the tags handy.. I took them off before i realized they were too big... I tried them on once at home & then i returned them the next day. The manager (i think.. & i wanna say his name is bobby or something like that) then comes over and starts being really rude. After i told them i didnt wash them, he goes.. Well.. I think you did. And it goes back and forth for a little, he starts picking apart the pants saying theyre wrinkly the must have been washed and dried like what? Maybe they were wrinkly bc they were sitting in the bag??? And then he starts analyzing the holes & being really particular like his life depended on reselling these pants. Anyway... He was just being unprofessional and rude. Everyone knows you dont ever argue with a customer as passive aggressivly and rude as he did. Then they tried to charge 5$ for exchanging the same exact pair of pants and i almost paid because i was so fed up with their attitudes. But my boyfriend said something for me & they took it off & i left. Very dissapointed overall. As much as i love pacsun clothing, i probably wont return.

AMAZING SELECTION OF CLOTHES AND ACCESSORIES!!!

Great but whould recommend to teens

Great place for shopping

Got lots

Great place, excellent products