This Sears is probably eventually going to close. It will be one of the last standing though! They have a pretty impressive. They have a ton of sports apparel. Came from all the other closed stores though. How much longer will this place be open? They have a Auto Center and Watch Repair which is pretty cool! The building is not leased and is owned by Sears so I see it lasting till at least after Christmas!

I just went to the watch battery replacement place in the second floor which offers a unbeatable price for your money and quality service

Very nice and clean store. they have taken safety procautions for the virus extra healthy. found all the tools i needed. found everything i needed. it is a real tool shop in their. best prices on tools. hope this store does not close soon. found everything i needed.

I always have a great experience at Sears Auto Center. They always treat me with utmost respect. I hope they find a way to keep all Sears open, its an American Icon

Sears seems to not care of the quality and the selection in the mens department. No suits. The few that were left were all the way in the back and there was a extreme discount for each item. $19.99 for the vest, $29.99 for the jacket and I believe $19.99 for the pants. Everything else was just scattered and no sales people on the floor that I could find. I left due to no XL In almost everything and the shoes were also scattered and no sales person there as well. The sunglasses were just piled up in their booth in the jewelry department. Not a good experience for me personally.

The best place

I took my brother who is blind to have the battery in his talking watch changed. Jennifer was very nice in the watch repair department. She was also very personable and took the time to set his time 10 minutes ahead just like he likes it.

My wife and I bought a Washer and Dryer from Sears Eagle Ridge Mall in Lake Wales Florida. both the washer and dryer were scratch. We called customer service to put in a formal complaint . They gave the choice between returning them or getting a $200.00 refund. We choose the $200 because we waited 2 months for delivery and could not be without a washer and dryer any longer. It was supposed take 2 weeks for the refund. We still haven’t received the refund. It’s almost impossible to talk to anyone in customer service to help you . I have been calling for a few weeks with no results. It’s sad to see what a wonderful store like Sears has become!!!!

I was very surprised to see a Sears open, but it was a sad experience. It is not even the skeleton of the great famous department store it once was. There were literally more customers than employees, and there were only six customers there.

Stephen was great in appliances department!I am in need for a fridge, washer and gas dryer in addition to a freezer. Stephen was knowledgeable and not pushy at all.I appreciate that very nowadays!

This is the worst Sears have ever seen in my entire life. There are no sales persons on the floor at al. My wife and I walk throughout the entire mini store without seeing one sale representative. Not that it would matter because there is absolutely nothing of quality in this store to purchase.This is like an old thrifty store.Please dont go here

Love this store unfortunate noting to see eany more very poor shopping choices my hopes to came back to be the sears that i spend time seeing so many choices and great deals with respect

I was looking for pants my size & the security guard, Julian, helped me not only in directions to the inner mall entrance, but also in the measuring & purchase of the pants & other advice. I suggested to him that he should get into sales or customer service here @ Sears... Because he was exceptionally helpful, awesome, & went above & beyond his duties to accommodate Me, a customer at Sears! He deserves a better position, I think. His personality alone can generate profit @ this store just by return customers grateful to enjoy his experience & his awesome service! Thank You Julian! Att: Ariel aka Pito.

Absolute waste of mall space. Sears cant seem to get it together. You would think that a company who has been going downhill for so long, would aim to please any and every customer that walks through their doors. Carlos, is easily one of the worst and most deplorable managers I have ever encountered. I purchased a set of Craftsman breaker bars less than 2 years ago, one broke, I went in to exchange it, in traditional Craftsmen lifetime warranty fashion. This ended in an abrupt conversation where Carlos decided to showcase his education, or lack thereof, by spelling his name instead of saying it. Somehow he fumbled that as well. I could go on all day about how this conversation ended and completely demean his efforts to be a manager. Instead I will focus on the fact that LIFETIME WARRANTY, is not honored how it used to be, you have to call a number, get a ticket, send and switch, etc.Want a quality tool that is honored and is a no hassle switch.Stick to HUSKY, or DURALAST.Husky can be found at Home Depot, and Duralast at AutoZone. Neither will ever allow a Carlos like manager to chastise you.Shame on you Sears, you really scraped the bottom of the barrel with C...A...R...L...O...S....

Nice and friendly service :)

I am going to miss this store once is gone. I grew up visiting SEARS nation wide. I am still a big supporter of this stores change.

Good shopping deals to be had .. Only thing was not much cashiers available had to walk around the store to fine one.. Then the line was a bit long .. So the cashier had to send me to another area to cash out.

Ordered a fridge to be delivered 2 days after my move. They texted me that I needed to reschedule, so we pushed it back a week. Got another text the day of my move that it needed to be pushed back again by almost a MONTH! They didnt even have another comparable fridge. How is that possible? They tried to get me to keep my order and wait forever, but I insisted on a refund. Worst experience ever!!!

So bad costumer service... everyone was mad... good praises....

Had excellent experience at this store.

Florida Mall. Sears great place to shop for clothes my second place to shop for dresses. Love it!.

Don’t even try to buy something online!!!After two months!!! Never delivered, ‘cus of the covid, sure body!!! They offer money so you stay hopping for the delivery. So sad about it. At least they still on business at store . Don’t they know that everything from now on is online???One stars because is not the stores fault so far.Jesus!!! imagine waiting two months for a mattress!!! And sleeping on an air mattress!!!So mad!!!

This store is an absolute shambles, its half empty as its obviously closing very soon, the staff in the mens department were bordering on rude, only good spot in the whole place was the watch repairer, who was excellent. Dont bother going to this store, really is like entering a shop in a third world country, horrible.

They were a good store until they close.

The store was empty compared to the way it was before the virus.

Place seemed almost out of business. Only one checkout location. Couldnt find anyone walking around to assist.

Great store great service always something I can buy here and be satisfied

The appliance section is really good. We bought a great refrigerator here. The clothes also have a classic American style which I like. The tool section was good but not as many options as Home Depot or Lowe’s. They also played great 80s music in the store. I will definitely be back in the future!

It was ok. DIDNT find anything I needed though.

This Sears has horrible customer service. They would not rain check or hold the stuff I wanted since their system went down. Which was not my fault. I will never comeback to this store.

A half empty store I thought I was in a third world country, there were even so few staff that it took us almost half an hour to get service, The only redeeming fact who is that the young lady was very knowledgeable and personable,

Still has large inventory this store.

I really like this store, its a shame theyre closing...

So disappointed subpar clothing and no appliances no tools for Sears whats happened to you it was empty very very few employees house sad

Deserted store, ghost town. I couldnt find a staff member on the second floor.

How 1980s can you get? Walking into a Sears and getting a mini-fridge while Whitney Houston is playing over the speakers. Would recommend to anyone getting appliances.

Their nobody at check out . Only one register open it was at the back of the store.please hire more people.

The employee was super helpful but theyre basically empty at this point.

Good sales

Great prices! Did you know Sears has a clothing line? I definitely enjoyed my experience. Thought that one of the Associates attempts to coax me into applying for a Sears credit card(28%) was amusing

I ordered from sears.com. I received two confirmations of delivery. I received my dishwasher and not the stove. Delivery guy said my order was cancelled. When I called I was told to wait 48 hrs for someone to call me with resolution. I have already removed old stove and paid a personal installer to install since it was a hassle to get installation done with them. The entire experience has been awful and the customer service sucks. I will never buy with them again.

Good deals but understaffed.

I love this store. I can order online pickup in store same day. They have what I am looking and what I wasn’t looking for but came across. They always have something I come back for lol. I literally only go to this mall for Sears. I don’t bother walking any further. I feel as though people overlook this place, not knowing that the lowest prices on the same items elsewhere are in this store much cheaper. Plus the rewards program is like no other. I always have pints to use to get money off things.

Rude Staff...

Clean and neat store! Staff is friendly. They have a great variety of items sold here! Its nice to see a good Sears store as so many of them have gone away.

So many deals to choose from. Yes!!

Good brands and good deals!! But the best it’s the staff also the manager Julio it’s super helpful and understanding person! Great experience also get a credit card with them👍🏻

This is a very well stocked, friendly, Sears, Roebuck department store. Its one of those stores I cant imagine not being around, and its pleasant to see a Sears store looking healthy. They have everything a Sears should have including: mens, womens, and kids apparel, shoes, jewelry, accessories, large and small appliances, tools, home furnishings, auto center, batteries, and outdoor equipment. With their rewards program, they basically give you half the store for free.

Good brands. Male shoes even better deals as Sears our family favorite stores are closing. The one on OBT still open. Deals on everything. Shoes sales are absolutely the best on all. Hate to see you go Sears family!

Staff gives good service.

Maybe closing out.

Not impressed with the staff and store. Empty aisles and hardly any items on shelfs.

Good

My family was visiting Disneyworld from out of state and we went to Sears 3 times. We lost our store and really liked the Orlando Sears. Well stocked and Friendly employees. Keep up the great work!

For many years my family have been buying appliances at sear at florida mall, we have no complaints until our most recent purchase thus past month. We bought a refrigerator which came with damage and some malfunctions, our seller stella was very good at customer services and with the manager agree on exchanging the fridge once the warehouse had one available. We were assure that the exchange was going to happen regarless of how many days have pass. Now we came to the store to fix the situation since we had no answer and are getting upset because these situation. The manager in charge today name julio has a very bad actitud toward us as a customer, even making us feel like is our fault that so many days has pass, but in reality is all sears fault due to lack of resolving this issue from the beginning. Also another lady at floor have been attaking us with non stop unwanted opinions, without taking in consideration that all this was spoken in advance between the store manager( who is on vacation) and the warehouse manager. But of course, nobody knows nothing now.My two cents:Whould i buy from stella at sear again? Definitely.Whould i want to buy in a store who employes people like julio and the anoying vendor.? Noo.Good luck if you come here, everybody experience will be different. This time i loose.Update: mr julio resolved the issue. And apologize for the inconvenience.

Great experience and I found almost everything I was looking for. Wish they had more selection of tools because I couldnt get everything I needed here. Hoping the new Sears makes a positive turnaround!

Reasonably well stocked and still open. Since its attached to such a wonderful mall this is one of my favorite places to shop. The staff is friendly and the shopping choice are great. Day after Black Friday deals were great.

Bought a fine pair of work boots for 85 out the door. I guess my sears points program is over and to re set it i needed to give them my social. People never give these people your social# . Never not for a points card.

Bought a refrigerator 8 months ago.The compressor went out at the end of March.I was rescheduled twice to repair,And today, a half hour before my appointment I was told the tech did not have the tool to fix the refrigerator.I have another appointment next week!So, so ridiculous!Never again will I buy a product from Sears

Not ever again! Bought a vacuum online from Sears. Had an issue with it. Called the number on the vaccum for service. They said we did not buy it from Sears. No record of the sale. Called and talked to the online service. They apologized and said we could return to the store. Go to the store, they said we have to send it in. I said on the return form I gave you it said I could return in the store or send it back. They did not like I got them on that part. Than tried their best to just exchange when I said refund. With customer service like this. I see why this company is going out of business! I am not shopping online or in the store ever again!

Had a couple Craftsman hand tools that were a little worn. Took advantage of their lifetime replacement, so Im good for another couple decades. Assuming stores still exist with home delivery getting more popular.

Impressed by the variety of products. Great sale prices on good quality merchandise. Store was virtually empty of customers which baffles me. I always liked Sears and if the go under it would be a shame and a big loss . And oh yeah. We found everything we needed and was looking for which was not easy to do as we were looking in other places and then we said lets go to Sears. Didnt disappoint.

I always find what I need here. From tools to clothing. Always clean and employees are so friendly and knowledgeable. Bathrooms are clean and handicap friendly.

Great customer service in the appliance department.

Great store people are so nice and helpful. Also willing to tell you how it is and what the best product is even if it cast less. It really helps.

Sears is the best. Good prices. The customers service excellent too. Thank you Mr. Fidel Ortiz. People like you made the difference 💯.

Varieties

Great prices on kids shoes. Helpful cashiers. Horrendous customer service from the floor employees at the kids department. They just ignore you. What a difference from the old days at Sears.

Good people. Good staff. Went on blackfriday great deals awesome promotion fully stocked. But barely enough people. Felt bad. They are really trying. Going to miss them.

One of my favorite places to shop. Has quality at fair pricing, and sometimes you get a great deal. I also recieved Mil discount so make sure to ask if you served...

Pretty clear why Sears is closing stores everywhere, the customer service is atrocious. I’ve been waiting for 20 minutes to return something I bought online. The employees have no customer service skills or sense of urgency. Good riddance Sears.

❤ love Sears. We miss it in Canada. Great shopping, came away with plenty of items we needed for our cruise vacation.

Lousy customer service

If you ever need any information from this store, you better off driving to it. If you call any department including management, you will stay forever waiting and they will never come to the phone. Unbelievable.

Great store very well stocked. This is the best sears I’ve been in for a long time, (and I go very often to many many sears stores) very clean, friendly staff and fully stocked! A+

This Sears was awesome. It was fully stocked and I was able to find all the things I needed. Great customer service. Would definitely recommend.

This Sears is actually thriving regardless of the many store closings and talks of Chapter 11. There is always a sale. Place is clean.

Still in operation, good service as with all sears auto Ive been to

Good store for the most things you need but the most important the exelent customer service they have just for that I give them 100%

Great customer service Mr. Jose M, thank you.

Its Sears. Love it, or hate it Sears is still the same store you saw as a kid. And they still have Craftsman

Soon to close down and obvious why its happening. When their main sporting brands are Champion & Everlast, you know theyve lost their way. Im all for equal opportunity, but Octogenarian staff are completely out of touch.

Nice cashiers and good selection on mens clothing. Went in to find a nice dress shirt for my husband had a question but the people in that dept were too busy on their phones to assist. Besides that though its a nice place though.

Just wanted to let everyone know what a wonderful service I got from the Sears Auto Service Dept .. Clayton and Brian were outstanding in our family needs fixing the car .. The other company which I wont mention were charging us almost $500.00 for service not needed .. Our cost at Sears came out to $59.00 .. I been taking our cars to the other place for over 15 years .. Sears Auto Service is now our home for auto care .. Thank You Clayton and Brian !!!! Two honest and classy guys !! God Bless

Sears was the first store I visited on my first visit ti rhe USA in 2002. I was impressed with rhe prices then and i am still.Very pleased with the shopping especially the shoes

BIG SALE GOING ON, GO CHECK IT OUT!!! IF THEY RUN OUT THEY WILL ORDER IT FOR YOU. YOU CAN HAVE IT SHIPPED TO YOUR HOUSE OR YOU CAN PICK IT UP FROM THE STORE, ITS YIUR CHOICE!! HAPPY SHOPPING.

Where can I say I love Craftsman tools and Im a mechanic so they made a lot of money off of me over the years and keep him still will keep on making money

Located inside the Florida Mall, the store was clean with a friendly staff. Things were easy to find. I know they are known for appliances but I was still pleasantly surprised by the huge selection and competitive prices.

I had a terrible experience at this Sears, dealing with one of the managers, Brittany. I had ordered some pajamas online, and they had told me I had 30 days from when I received it to return it. So I drove over an hour to the closest Sears, which was this one at Florida Mall. I was within the 30 days of actually receiving the clothing in the mail, but it was 5 days after purchasing them online. Brittany told me I was over the 30 days so I couldnt return them. She saw that the tags were still attached and I had the original receipt. I explained the whole situation, and she refused to do anything. I find it difficult to believe that as a manager, she could not make an exception or call her supervisor to see what could be done. Instead she gave me a customer service number. Im sure she thought I would wait until I got home to call. Instead I tried calling there, and the number did not work. She was incredibly unprofessional and refused to even look for another number. A different manager at the customer service desk was courteous enough to take the 2 minutes to find a customer service number that actually worked. When I spoke to the customer service, they were very nice and refunded my money on the phone. They couldnt believe how unhelpful and unprofessional Brittany was. I will not return to this store; Ive never had an experience like this, especially when Ive been such a loyal customer through the years. I will not be shopping here again.

I absolutely love love love this Sears. Always have a great variety and the customer service is great. The only complaint I have is about this weird guy, Carl. He was extremely rude and when I asked for help he rolled his eyes and made a big deal about helping me find a shirt.

Great sales going on right now. I was able to get 4 pieces of clothing and 2 pairs of shoes for around $40. Only down side is that theyre closing down so the selection is very limited.

Specifically bought from the optical center and had to return my prescription glasses due to the lenses being improperly made. Confirmed after I received glasses of same prescription that were great from a different store. Selection of frames is limited and the service was ok.

Nice staff. Quick pickup service. Quality items and excellent prices

My mom loves this place, it does have great deals for childrens clothes and also shoes. Its very clean and quiet when we arrived there. Im sure its not like that during the weekend, but its still a great place to shop

Tires Rotated and Very pleased with the results. I noticed a big difference in the ride of my car.

Fidel was an excellent on selling us a set of washing and drier, excrellent customer service. We highly recommend him.

The store was fine and the prices attractive but the cashier audibly huffed and rolled her eyes when I declined to enter my phone number at checkout. She said, but they need it to track your purchases which was part of the reason I declined.After trying to stare me down she eventually gave up and processed the transaction. But she never stopped shaming me for not giving my phone number.

Jose Class super salesperson he good in explaining the difference brands of appliances and help you find whats in your budget .Keep up the good work God Bless...

Huge and organized store. Beatifull place

I feel mocked! It is not possible that they have me waiting 5 days to receive a refund of $ 85 and now they tell me that I must wait 5 more days because someone was wrong and they need to do an investigation of the investigation. And they tell me that they have to follow the processes! When everything is in trouble its because you did NOT follow the processes !!! Your online service is really horrible, and generates a lot of distrust! I do not recommend it!!!