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CVS
10650 N Oracle Rd, Oro Valley, AZ 85737, United States
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CVS
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An
Review №1

The pharmacists are incredibly helpful and professional. The store is clean and well organized.

Ri
Review №2

UPDATE 10/19/21: This location has now added being rude to their prior inefficiency. They have never followed up by phone when they said they would in working through goofs. Different people, same lack of response. They keep going back to records over ten years old and sending prescription update requests to old doctors, then fail to get back with me. The guy I just spoke with cut me off explaining why I called, then had to ask again when it was not for what he thought. He was grumpy and short until I pointed out I did not need his attitude. They change things in the computer that revert to what they were, including getting notices to drive down again for an unneeded prescription they said they cancelled. Then, they make you wait three hours for a common prescription they failed to inform you was available. ORIGINAL REVIEW: A very blase response, in my opinion, to checking on a more-urgent need than normal today. When getting set up earlier this year, communications about prescription transfers delivered by hand were lost, causing delays. I later received conflicting texts about prescription frequency from what was set up in person, requiring a call to rectify.

Ja
Review №3

The pharmacy employees are just rude. I will switch back to Target CVS at least they know how to treat customers

Su
Review №4

I found the people who work at the pharmacy to be rude and unwilling to be helpful. I had an RX for a drug that they told me Medicare would not cover. Since the price was prohibitive, I did not have it filled. When I researched the price elsewhere I found that it could be purchased over the counter for less than 1/3 of what CVS wanted to charge me for it....and CVS never mentioned that. There was a problem with another Medicare prescription, and I spent a half an hour on the phone with Medicare and there was still a problem when I went to pick it up and CVS would not contact Medicare to fix it.

Li
Review №5

Omg - i have no clue why this cvs has received so many terrible reviews. i have lived here for 5 years in the neighborhood to the north, la reserve, and i frequent this cvs location weekly. everyone from the manager, to the cashiers, to the pharmacist and the pharmacy workers are great. they are always nice and very helpful. the store is always perfectly clean, organized and pleasant to shop in. The pharmacy rarely has a wait (but i normally go first thing in the morning, so maybe the afternoons are different). i highly recommend the pharmacist for injections. my husband, daughter and myself all had our flu shot last year at this location and seriously he is amazing. did not feel a thing. our 9 year old still talks about how great he is at giving shots and now only wants him to give her all injections.thank you everyone who works at cvs and keep doing an awesome job =)

Ca
Review №6

Pharmacy employees hate their job at this location. They hate to be bothered!!! All the antidepressants and laxatives they work with and they portray themselves like that. I really really recommend they take a little of both!!!!!

Ha
Review №7

Checked in online through my insurance company for minute clinic. Take my lunch from work to get to the CVS that is clearly having some rewiring done since a portion of the ceiling is removed directly where the clinic is. There is one rusted metal chair for people to wait, nowhere to check-in since the computer is covered in plastic, and to physically stand there for 40 minutes and then the nurse (or whomever she is, Kelly) doesn’t acknowledge me when she directed a patient out of the “exam room” but waits another 10minutes to finally be told by Kelly that if I didn’t make the appointment on CVS website they do not have time for me. So end of story; the CVS itself is a bit of a mess and the minute clinic staff is roughly the same. Thank you Kelly for the pleasant experience.

Ro
Review №8

Rude and nasty pharmacist who seemed tired or maybe just over worked at the CVS oro valley

Li
Review №9

Victoria, the cashier is extremely rude and made me and my family member feel very uncomfortable. Following us around the store as if we were criminals or something. Never going to this CVS ever again, even if I have to drive an extra 5-10 minutes to get to the next nearest one.

Ma
Review №10

I have had really positive experiences with the sales and pharmacy staff. The Pharmacist who gave me a shot was very professional and extremely knowledgeable. The cashiers are very nice as well. They always greet me when I enter the store and ask if I need assistance. All my experiences there have been positive.

Ti
Review №11

Terrible and rude customer service.

Br
Review №12

I’ve lived right next to this CVS location for almost 3 years. I’ve never once experienced bad customer service. Not with the pharmacy, not with photo or with the associates checking out customers. I have, however, witnessed plenty of snooty entitled customers who think the world revolves around them. Hence the reviews. 😁I also secretly adore a young man that works there so. 🤷‍♀️You all are entitled and rude. Not people that work at the pharmacy. 😁

Ch
Review №13

Clean well stocked store. Friendly and knowledgeable employees. The location is perfect in the heart of Oro Valley. Excellent makeup selection.

Lo
Review №14

Manager Made My Wife CryRecently, my wife was hospitalized for a serious medical condition that required surgery. In recovery now, she has been forced to use some incontinence products for women but still wants to retain her dignity.Went in to this location today to purchase some of these products for her and she was ashamed to ask for help. I told her Id handle it for her and approached the Store Manager about it...I think her name is Marie. Rather than handling it discreetly, she leads us into the aisle where the items are and begins speaking loudly about my wifes specific needs in that area...while other customers are present.When you approach a pharmacy, you are hoping to receive the same kind of discretion that you would in a Doctors office. and when you approach the Manager of a pharmacy about a delicate medical issue, you expect her to be discreet and helpful. In this case, she just made my wife so embarrassed that she left the store. She would rather be outside in 106 degree heat than face the embarrassment and shame from this woman.When I finally left the store, I found my wife crying in the car.I am hurt and disappointed. And my wife is really hurt by this. Marie and her staff managed to reopen a wound in her that was just starting to heal.

Ca
Review №15

I received great customer service from Brittany as soon as I waked into the store with a good morning greeting! I needed to develop a picture from my phone. She came up to me and asked if I needed any help, I said yes. I told her I have never done this before. She is very patient, knowledgeable, and kind. I will be back again! Thank you Brittany!

Ta
Review №16

I shop at CVS Oro Valley frequently as I like their customer loyalty program. After 2 incidents of just outright rude responses to simple questions to an associate (I think his name is Merlin), Ive switched to another pharmacy. With all of the low ratings of this group, you would think someone would care. They dont. They are there for their own convenience, not yours.

Am
Review №17

The employees at this location are wonderful. I am always greeted warmly with someone ready to help me find whatever I need.

To
Review №18

The website is terrible. Tried to schedule an appointment for test. It had me fill out all of my information only to tell me that I needed to schedule a different time. The dumb thing is that it requires you to put in all your information again. After inputting my info in multiple times and getting a notice to schedule a different time, I gave up.

M
Review №19

I dont know what all those bad reviews are about because our interatction with this CVS and the CVS pharmacy has always delivered wonderful customer service. The Pharmacy is always willing to answer any questions we have and they are extremely helpful with all our needs.

Mo
Review №20

Horrible customer service! Ive been with CVS for over 10 years and switched to Walgreens after my interaction with the pharmacy manager. When I told him I would be complaining about the customer service I received, he told me he would be marking that they filled the wrong prescription (They had the correct RX ready. I suppose this was to protect themselves in some way from my review) and that I need to have another pharmacy fill my prescription. He did not care that his staff with unfathomably rude and seemed to lead the behavior.

Le
Review №21

Great customer service.

Mi
Review №22

Visiting relatives and needed a prescription filled . The absolutely rudest customer service I have ever received from a pharmacy. The techs name was Krystal and she should absolutely be fired. Was rude to me, my wife as well. They made me wait for 30 minutes while they sat and visited instead of filling my prescription

Yi
Review №23

My prescription was transferred to another state due to recent move. The cost of the prescription has been increased by $200, and I could not get any help from the CVS which my prescription was transferred to. A lady in Oro Valley CVS answered the phone. She was very patient and spend less than 2 minutes to figure out what the issue is, and provide suggestion on how to lower the medication cost. I am impressed on how effective she is.

De
Review №24

This CVS has the rudest techs. I told her I ordered this prescription two days ago and she said “sorry I just work the register”. Didn’t even ask to find out what the hold up is. Second tech that helped was unfriendly and cold as well trying to get flu shot set up. This place is going down hill unless they teach their employees customer service. We will be transferring our prescriptions to Walgreens down the street. Much better personnel there.

M
Review №25

Customer service during a recent phone conversation with the pharmacy representative was horrid. I can understand long and busy workdays., however the behavior of Ms. Krystal was simply rude,unprofessional, and unnecessary. Corporate will definitely be hearing from me.

Lm
Review №26

This PHARMACY CVS location has one of the rudest customer service !!! I ask one simple question and I wasn’t even done asking and the pharmacist rudely interrupts me and doesn’t even let me finish what I had to say. That is not good professional business!! But it was his tone that he used and how rude he was about it all. I’m so happy that I now go to Walgreens near where I live, they are professional and very friendly always.

Ju
Review №27

Terrible phone conversation. The lady was very rude and not helpful. It is too bad I am forced to use this location as they are the worst.

To
Review №28

Great customer service! Use this pharmacy for prescriptions exclusively for almost 5 years, and always get great service.

Om
Review №29

Marlon helped me today when I called to get a prescription filled. NEVER have I experienced someone so rude and uninterested. My prescription had been called into CVS on Tangue Verde and it was called in late. The Tangue Verde CVS was kind and professional and said no worries to pick it up at the nearest CVS to me at this time. I called the CVS at 10650 N Oracle Rd and Marlin said they were just too busy and I would have to wait 2 hours. His attitude wad basically tough noogies. This prescription is for muscle relaxer so obviously my pain is immense. I called back 20 minutes earlier then his 2 hours and he said, I told you 2 hours and it’s not ready yet. I use CVS everywhere and throughout my travels. Worst customer service EVER!!! That explains their low ratings. Customers beware. You can go to any other CVS and not experience this rude and unprofessional behavior. Maybe if we all go to another CVS something will be done about their customer service ratings at this location. Shame on CVS for seeing this and allowing these bad ratings to continue and not be addressed.

Bi
Review №30

I usually like to give people the benefit of the doubt, but every single staff member I encountered here was rude and unhelpful.

Ci
Review №31

Mini clinic...NP was knowledgeable and friendly. What an efficient clinic

Ci
Review №32

This pharmacy has very rude people working at it. Do not go there! If I could give them zero stars I would. They don’t care about customer service one bit! If you’re not happy with them, they’ll tell you to go somewhere else instead of saying what can we do to make things right or make things better for you. I told them that Walgreens was a lot better pharmacy because I have had more problems with them for one prescription then I have ever had anywhere! I don’t even remember someone treating me at a pharmacy the way they did. You could tell she didn’t like that! She said we are a different pharmacy and are owned by a different company and talked right over me when she said it twice. I said yes I can tell! I told her they don’t need to call me back again for a refill. I will go back to Walgreens. The only reason I filled a prescription at CVS was because Walgreens was out of the brand that I liked. She said wonderful! Very snotty! Haha What a piece of work. I will never go there again and I would recommend to everyone not to ever go there. You would be treated so much nicer and more respectful somewhere else.

Kt
Review №33

Bad bad customer service here. I go to Walgreens now.

pa
Review №34

They e always even friendly and answered any questions I’ve ever had in both the pharmacy and the store.

Ka
Review №35

Covid testing person canceled our appointment for being 10 minutes late and was SO RuDE. Never coming back.

Pa
Review №36

Im moving to CVS from Walgreens because they have demonstrated they care and are willing to help. Not like Walgreens that is selling booze, cigarettes, candy, poor deli case, and on and on. Aside from that they are poorly staffed.

Information
4 Photos
36 Comments
2.5 Rating
  • Address:10650 N Oracle Rd, Oro Valley, AZ 85737, United States
  • Site:https://cvs.com/store-locator/cvs-pharmacy-address/10650+N+Oracle+Road-Oro+Valley-AZ-85737/storeid=10006?WT.mc_id=LS_GOOGLE_FS_10006
  • Phone:+1 520-544-5544
Categories
  • Convenience store
  • Drug store
  • Cosmetics store
Working hours
  • Monday:7AM–10PM
  • Tuesday:7AM–10PM
  • Wednesday:7AM–10PM
  • Thursday:7AM–10PM
  • Friday:7AM–10PM
  • Saturday:7AM–10PM
  • Sunday:7AM–10PM
Service options
  • Online care:Yes
  • Delivery:Yes
  • Drive-through:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Health & safety
  • Mask required:Yes
  • Safety dividers at checkout:Yes
Accessibility
  • Wheelchair accessible elevator:Yes
  • Wheelchair accessible entrance:Yes
Offerings
  • Passport photos:Yes
Planning
  • Quick visit:Yes
Payments
  • Debit cards:Yes
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