I needed to write this review because after all my years of working I feel that when an employer has an employee go above and beyond that employee needs to be recognized! This morning I went to Bergstrom Toyota for my service! When I arrived they were very busy! When it was my turn Benji Baker waited on me! I was so truly impressed by his professionalism! He followed thru with every step for me and I would like to make sure that Benji knows that his hard work and wonderful customer service doesn’t go unnoticed! Thank you so much Benji!!👍

I just bought a 2021 Toyota Tundra, and did everything remotely. Lauren Schmitt was incredible, found the perfect truck, kept me updated along the way, gave me a competitive trade in offer, and even delivered the Tundra from Oshkosh to Milwaukee. The Bergstrom service model is next-level. I’ll never by a vehicle from anyone else.

Jemal and Michael, pictured with my new car, are fantastic!!! They made my buying experience the best, I have ever had buying a car, a new Red Toyota Supra. I am from South Carolina, could not get the car I wanted in SC, so, I found it at Bergstrom Toyota of Oshkosh. I contacted the dealership, Jemal was the salesperson whom I spoke with to purchase the vehicle, he provided all the information, pictures, and pricing I requested. Within hours, I put a deposit down on the car and made arrangements to fly to Oshkosh to get my car. The whole dealership knew that I was arriving on Saturday to pick up my car. I was greeted by Laura Schmitt the team lead and Jemal Mahone. They had my car shined and ready to drive home. Michael Bodishbaugh detailed all the technical aspects of my new car, ensured it was spotless and was very particular about details. As, I left the dealership, I knew I had made my purchase from the right dealership. Thank you Jemal, Michael, and Laura for a wonderful car buying experience.

Customer service is excellent..I am 100% satisfied with their service..I strongly recommend Bergstrom Toyota if you are looking to buy a new vehicle. We bought 2022 Sienna and our salesperson was Karrigan who was polite and made our purchase so easy..trust me you won’t regret!!!

I drew Ian as my salesman. He was really great. I just wish he had a car to sell me! The lot is empty, but he still gave me a ton of time. He made such a good impression I might just go find him when the manufacturers catch up!

My fiancee took in our 2011 Toyota Highlander for an oil change recently and she had Patrick as the service consultant. After the oil change, the TPS sensor was on and the maintenance oil indicator was never reset. He even had the audacity to tell her she needed to change her cabin air filter, I actually just changed it 2 weeks prior to the oil change and they both agreed that it was not dirty.She was in a rush and had asked Patrick to void the car wash after the oil change but he gave the wash anyway while talking to another associate instead of taking care of his customers, making her wait another whole hour (just for the carwash which was not needed per my fiancees request).I want Patrick as well as his manager to see this feedback that were never coming back to this dealership again for our services. 2 stars - one star for at least doing the oil change done and another star for getting our SUV back.

I would totally rate Bergstrom Toyota 10/5 stars if I could! I worked with Lorinda, and she was absolutely wonderful to work with! She was incredibly helpful selling me my new Rav4, and she was very knowledgeable about the vehicle/buying process itself. The entire process was relatively quick and painless, which I seriously appreciate. Next time I need to purchase a vehicle, I know exactly who Im going through!

I had a very unique situation in that I wanted to purchase my car here and then relocate it to another state. They breezed right through the various hurdles and kept me informed . I couldnt be pleased

Thanks to the professionalism and good work ethic from Mr Fred, I enjoyed doing business here. I change the AC compressor of my Sienna and was very happy and satisfied with the job Don, reasonable price as well, looking Forword to coming back and having Fred as my Adviser, 10 starts.

Huge kudos to Dane Bjorklund at Toyota Oshkosh for selling us a car. He was delightful, helpful and went out of his way to get us an awesome Prius. I had some not such great service the week before by two separate people and then Dane came to the rescue. What a great experience. Thanks Dane. You deserve a gold star rating.

I am loving my new Venza. Bergstrom Toyota of Oshkosh is amazing and did such a great job taking care of me! Highly recommend!!

Best experience ever at a dealership!! Bent over backwards to put my wife and I in a super clean Town and Country with a wheelchair lift!! Low miles.. took to my mechanic.. said BUY IT quick!! If you ever need a vehicle..go here!!!

Joel and Lauren at Toyota are amazing and got me a great deal on my beautiful Corolla. The service department has been speedy and communicative for my regular Toyota maintenance appointments and I always know Im in good hands!

Ordered a 2021 tundra back in September and have gotten no firm response on being able to get one. Was told the truck I want was going to Wausau Toyota so I drove up there and were much better to deal with. I had to call on my own to find out was going got left in the dark. I will never buy a vehicle or get anything serviced through Bergstrom again.

Got a new car today! Crew was so helpful and made buying are car easy as that!! Would come back again!

I decided to make an appointment for the first time ever here at Bergstrom Toyota, we actually live in Appleton and usually go to Kolosso Toyota but they were fully booked. I scheduled my highlander and my brand new 2021 Tundra for a regular routine maintenance. I drove my highlander and my husband drove his truck. Checking in went smoothly, a little hiccup with information taken down at the scheduling center but it wasnt a big deal. I had a different advisor but my husbands service advisor was just the cutest ever. He was so down to earth, always had a smile on his face and was just the friendliest ever! I would definitely drive 30 mins again, to see him and schedule services through him, his name was Patrick, and hes amazing. Almost like that BFF forever kind of vibe, when youve only met him for a couple hours!!!! They did wash both of our vehicles, after the maintenance was finished, and made it super shiny!!!However I rated it only 4 stars due to their car wash! I wish they wouldve told us it was a soft touch! My husband just got his Tundra for about a month now. Its been in excellent shape, garage kept and barely driven to be honest, because we have 2 other vehicles, anyways after the car wash we decided to go pick up a local item in Oshkosh for sale and then we noticed a dent!!!!!!! Right in the back in middle of the back trunk! It was never ever there! We take care of this truck and again we dont drive her much, shes literally in the garage waiting all day and all night like a princess. But there was a good size dent and I believe it was from the car wash. We couldnt let this go, we paid a lot of money for our truck, and going through the chip shortage was stressful enough, we waited forever to get our Truck and had so many ups and downs with our order! It wasnt anyones fault, really, but a dent was there when it wasnt before prior. So we drove back to the dealership and explained to Patrick, he got his manager and the manager pretty much just told us to take it their body shop and theyll cover the damage.When we took our truck down the road for an estimate, the guy ( I dont remember his name) knew right away as to why it dented, he agreed it was from the car wash! So if you have a 2021 Tundra please watch out for a soft touch. We dont ever bring our new cars into a soft touch, but whatever it was, it dented our truck!!!But I hope no one got in trouble, we just wanted to share our experience. TOYOTA ABSOLUTELY TOOK CARE OF AT BERGSTROM TOYOTA OF OSHKOSH! Were definitely returning, I dont remember the Service Managers name but I want to thank you and Patrick. We didnt mean to cause any trouble, we just couldnt allow that dent to stay there because it was something that wasnt there on our vehicle. Weve never had an issue with any Toyota dealership, but the car wash this time. Again I would return in heart beat because they took care of us from Service to the dent issue!Thank you!

If you’re in the market for a new vehicle, contact Joel Miller! He helped my wife and I buy a new 2021 Toyota Tundra that we absolutely love! The IT person (can’t remember his name, Ian? Maybe?) was extremely helpful and Informative about the trucks features! My wife and I tried dealing with 2 other Toyota dealerships and both were horrible experiences. Thank you Joel and Oshkosh Toyota staff! We %100 recommend!

I bought a brand new vehicle from this dealership. The salesman was nice, but after my test drive I informed him that the alignment on the vehicle appeared to be off. He later told me he personally looked for the issue along with another employee and did not see what I was talking about. I left with the brand new vehicle after purchase and later took it to another Toyota dealership. That dealership immediately recognized that the alignment was off gave me a printout showing what their alignment rack showed. The vehicle now tracks true (straight) after a visit to another dealership I should not have had to do.

Paid them $125 for a radiator flush on a 2012 scion iQ and when I got the car back there was no fluid in the reservoir tank. I have contacted the owner twice and left voicemails. No call back whatsoever. Literally took my money and just dodged me.

Worst shop ever ! Took my truck in at noon. Waited til 5 for response no call. Then theres a text telling me about my services that need done. Way over charged me for cv axles 1500 for axles replacement? Matthews estimated 550 for both cv axles. Wow!! Talking about rip off! Never go there again. Plus the advisor dont even know what they Talking about. Have no clue about the vehicles.

Tommy Vang was our salesman. He was super nice and helpful. Definitely didnt feel any pressure. He stayed late to answer our questions and show us around our new SUV. Everyone I met there was personable. We will be back for our next vehicle!

Tommy Vang was a great help to my father and I. He explained everything in great detail, even helped pull up several cars for us to test drive. He was very respectful and his service is great! Thanks so much!

Truly no hassle

This is a long one, sorry.The sales people are great from what we could tell. The service team...not so much. Needed my breaks done, left multiple messages to make an appointment left unanswered. Finally get an appointment and when I got there they weren’t even open and then the “brake guy” wasn’t there. They refused to fix my brakes until they order a new tire. Next day my brakes seized and we brought it in again, this time they fixed them of course but turns out the NEVER ORDERED THE TIRE. So that tire never would have came anyways and my brakes never would’ve been touched. We wait longer for the new tire, driving on a spare, and THEY ORDERED THE WRONG TIRE.I understand mistakes happen but all the while they were unapologetic and kind of condicending.I don’t understand what happened.I don’t really care.Go to another shop if you can.

Great service! Buying a new vehicle here is very simple and easy, they really put their time and effort in the little things that mean a lot to their customers. Thank You!

We recently had a fantastic experience with Jemal in purchasing our 2021 Toyota Hybrid Highlander! Jemal was so helpful and attentive but not pushy or over bearing. He made buying this car so easy, but was also very informative in helping us make a decision to purchase. Jemal informed us that the vehicle we wanted was not on the lot, and showed us the various options to be sure he knew what we wanted. He then found us the exact vehicle we wanted, had it brought to Oshkosh, and we drove away smiling ear to ear. It was so easy and we have Jemal to thank for that, he and everyone at Bergstrom Toyota are such a pleasure. Thanks Again!

We had a great experience with Mike Bond and he made everything so easy!!! By far the best experience we have had purchasing a new vehicle! Mike was not pushy, he was very friendly and knew his stuff!

Staff is friendly and knowledgeable. My only gripe is that when they helped me pick my car, they presented with a dark blue color. They didnt tell me there was a normal blue color available as well. If I want to keep the car, I would have to spend thousands to correct this mistake by painting it to the desired color.

Derrick helped us buy the car we wanted at a great price. The whole process was quick and efficient at the dealership because he had all the paperwork ready in advance, and exactly as we discussed.Weird world of COVID to work in, but a great car buying experience.

I purchased my Yaris at Bergstrom Toyota and am completely satisfied with the entire transaction. The car runs beautifully! I called back recently with a question about the tags and Andrew R. was extremely polite and took care of my question immediately. With so much satisfaction, I advised my friend to check out Bergstrom as she is looking for a car. 5 stars all the way!

Bergstrom made a mistake which forced us to post pone my servicing. They did everything they possibly could to make up for the inconvenience. Mistakes happen, but Bergstrom takes responsibility and makes things right.

Had the most amazing experience here! Will G. And Tommy were amazing! Will probably never buy another car from anywhere else again!

Worst customer service experience ever. I will never bring my Toyota or Volkswagen to Bergstrom again. No updates on my vehicle when asked. Every day I have gotten just a “it should be done today” text from Taylor the service manager. Craig should be fired if he hasn’t yet, for doing nothing but let my vehicle sit in the back lot for 2 weeks and telling my insurance adjuster to “come back another day we’re too busy”. My truck has been at Bergstrom for 2+ MONTHS. I will never have my vehicles serviced nor buy a vehicle from Bergstrom. I will be going to kolosso from now on

Jay did a great job helping us with a vehicle issue that we needed solved same day. Appreciate the dedication and great customer service.

A wonderful car buying experience!! Tommy Vang was an awesome salesman who went above and beyond for us. He was very considerate and thorough throughout the entire buying process. Usually car buying is a stressful experience but for us the process was seamless. We will definitely be back for our next car and recommend them to everyone we know!!!

Tommy Vang was very professional and an awesome sales rep! He’s really outgoing and easy to talk with. Bought my 2016 Toyota Camry se with no hassle and at a low APR! Will always come back to do business with him again in the future!

Had a fantastic experience working with Joel Miller. I called about a Tacoma that was listed online, and he was great about answering every question and - ultimately - figuring out a deal that worked for me. He had the truck washed and warmed for a test drive and was no-pressure as we worked through the details, which included a trade. Joels customer service was top-notch, and his laid-back and friendly personality made the process of buying a vehicle fun and no-stress. Well done!

I just had my Toyota Tundra Limited serviced at Bergstrom Toyota. Wonderful job done by Darrell in service department. Darrell kept me completely informed about my vehicle, he was completely honest and clear. I will continue to have my vehicle serviced there by Darell and will be a continued loyal customer. Thanks Darrell!

Not good or bad...a good neutral. The atmosphere in here is rather stuck up for a Toyota dealer. I really do not like calling them on the phone and getting the completly not sincere my pleasure when you are transfered. They might as well say I totally hate you or I hate my job.

Everything was great until we got to lease end during Covid. My emails were largely unanswered (or took far too long to respond) regarding the end of my lease and covered repairs. My inquiries were then handed off to a Toyota dealership in Madison who extended my lease and gave me incorrect information about recurring payments continuing. No one from Bergstrom ever followed up with me past March nor did I ever hear from Toyota until I contacted them this month (and they aren’t helping to fix the error). As a result, I took a 100 point hit on my credit report. I’ll never shop with Toyota nor Bergstrom again.

The real truth about Bergstrom And how they pay their employees to give them good reviews on glass door, Best of the valley and Google reviews just look at them a company that says they give so much to Community but what you don’t know that comes out of the employees paychecks andmandatory donations to the habitat for humanityThey may have great prices and great deals telling you everything you want to hear but it’s not the front end of the deal they care about it’s the back with a rake in the money 35 Million

Had a great experience working with Tommy Vang to find me my new Tundra . He was very helpful and answered all my questions. I went in just wanting information on trading my truck in for a new one and to see what they had and walked out hours later with a new truck .

If I could give them a negative star review I would. These people are disgusting. I took my 88 year old grandmothers car for service. The service rep named Craig said “shouldn’t you be home getting ready for the sabbath and not here for something that doesn’t involve you”. I will be filing complaints all over the internet. This service rep should be fired as he is an anti Semitic disrespectful person who speaks terrible to elderly people.Shame on this dealer. No one should go here

Excellent service provided from Bergstrom. Professional quality from their service department and management. I recommend Brandon for all you guest service needs. He is truly focused on customer service at a fair price.

Great experience purchasing our new Rav4, Sales and Finance personnel were very knowledgeable and a pleasure to work with. We would highly recommend purchasing a vehicle from this dealership. My husband and myself were also impressed with the General Manager who took the time out of his busy schedule to congratulate us on our new purchase.

I took my car in for an oil change and recall work this morning. When I arrived I was informed that no one is allowed in the building due to COVID-19. No guest shuttles were running and the guests were not allowed to wait in the guest waiting area. I was instructed to stand outside the front doors. Keep in mind, it was 46 degrees, raining and windy. I was not informed the waiting area was unavailable when I made my appointment. While I waited(a little more than an hour) in the cold and rain an employee offered me a chair and her jacket. She explained Mr. Bergstrom wont allow the building open. The dealership was open for sales and service at this time. During my visit, I saw 6-8 employees wandering through the lobby playing with their cellphones not even observing the 6 feet rule. Why do you expect your guests to wait in the cold and rain to have our cars serviced? How do you expect to sell a car when you cant even sit down to negotiate privetly? It makes no sense. I know you wouldnt expect this type of service yourself. Your service hit an all time low today and is completely unexceptable. If you are going to be open, your guest need to be accommodated.

Bergstrom Toyota Oshkosh have always provided good service, but this week, when something went wrong with the brakes they were outstanding. Dropped the car off at 7 pm the night before anticipating possible fit in to the schedule the next day. Service Advisor Darrell Lafferty called me within the hour that night & had arranged an estimate on the repair AND the repair was completed by 9 am the next day! He also suggested preventative maintenance that had not been mentioned in the past. This allowed to financially for prepare for the next step. Thank you for excellent service Darrell!

Completely unprofessional to work with. Hung up on after a 30 minute wait and hold. Very rude and would not recommend. Craig is not fit to manage or work at a place of business

This is a tremendous, customer-friendly place! I have come here for the past 10 years for any service to my car, which has been limited only to the basics like oil changes. While I am certain all salespeople (who do not work for a commission!) are excellent, Tom Vang is exceptional. He heard my needs for a new car and responded in ways that were above and beyond. Its nice to see that there are in this world a wonderful business and an excellent salesperson like I experience at Bergstrom Toyota of Oshkosh.

Purchased a new car recently at Bergstrom Toyota. It was a great experience. Our sales rep, Jay K. Lichman, spent hours with us. We test drove several cars and discussed many options. Jay’s knowledge was extensive and helped us get into exactly what we wanted. We will purchase from Bergstrom again.

We had a great experience at Bergstrom Toyota of Oshkosh.Tommy Vang was our sales person, he made it a fun but professional experience. We bought a Toyota Tundra 5.7 double cab and it is everything we wanted. He came through 100% and we are greatful.We recommend anyone that is looking for a vehicle to go see Tommy Vang at Bergstrom Toyota of Oshkosh.Thank you Tommy 👍👍Barb & Chris

I USED TO be very happy with bergstrom. I would highly recommend. USED TO. I would bring my car for regular maintenance and talked to the adviser: I was told by other dealer that the brake pad need to be replaced. And the advised me not too; They said the car still had another 3 months to go. please come back and they would check it again (FREE).What a wonderful service with Integrity (intention wise and Money wise).The way it worked before: you setup appointment, met the adviser at their desk (standing, just fine, it was not a long conversation anyway), they took care of your vehicle, and when done you went to the cashier and paid the total. The waiting area was nice and quiet with cookies available. People that greet you wore casual, clean polo shirt. Easy, polite and friendly. Not too polite and friendly. Not overly polite and friendly. Not artificially polite and friendly.SADLY : Not Anymore

They got my the best deals on the cars I purchased from them. Theyve always been extremely kind and helpful to me. Ever since I bought my first Corolla from them, Ive never purchased from anywhere else. I highly recommend them to everyone. Keep up the good work!

My service experience was great. I was greeted immediately upon driving up to the service center. The service associate was happy and friendly. I asked for an oil change and a tire rotation and was quoted about 45 minutes. I think it was done much faster than that, and my car was washed too! Love it.

Service times took forever. Didn’t even finish putting the vehicle back together fully after having body work done.

Very nice service people.

Service department has never done me wrong. They always fix whats needed and rates are very reasonable. I work with Tyler in service, he never delivers a car without it being washed. Great place, great people.

Do you really even want to try and earn my business back? This is the response I get? Completely not the type of response I would expect from Bergstrom. Or are you just to big now you choose not to engage. Next time dont even respond. You just dropped from a 3 to a 1.Response from ownerAppreciate the business and the opportunity Paul!It is time to trade my Toyota Prius back in after my Lease. Ive really have to wonder if Im getting bottom line pricing on my Prius or if I enter into a new lease? In short Im feeling sold to. Get me in the office write the deal and dont let the customer think about it. Not my way of doing it. Im pretty easy I tell you what I want, this is what Im willing to pay, can you make it happen? If not I can handle no I will just need look for another make of car. Love your service! However you are going to have to earn my business back.

Trick you into signing a contract stating that you have a 3-month 3000 mile bumper-to-bumper warranty.. only to find out that it is powertrain only...looks like I now have a vehicle that has electrical problems that I cant afford to to fix.. go elsewhere.... This is exactly why I was scared to buy my first car... Do not trust these guys..

Extremely friendly. Worked with jemal....he was awesome to work with. Felt absolutely no pressure. He listened and really wanted to make sure I got what I wanted (features to fit my need). Was extremely patient with teaching me how to use specific features in the car I liked. Didnt want us to go home with the car before we felt confident in using all the features. Kept checking to see if we had any questions. Wonderful to work with! Would go there again.

Brought in Toyota Corolla for maintenance and 3 recall fixes. A leak in my water filter was found (which I had noticed) so I also had that fixed and a serpentine belt put on.Taylor was the person I worked with. I found him to be so pleasant and easy to talk with. He is a pretty awesome person-one thing he projects is a sense of kindness andcaring. Which caused me to trust him-thats important to me. While I waited a long time as there was so much to do, I felt relaxed and calm, knowing I was in good hands.Thank You for your excellent service, once again.Denise Redman

If I could rate this place zero stars I would! There was a man named Brandon riedl who helped me, but as soon as he found out my last name was hernandez said I “probably wouldn’t be able to afford a car” and walked away from me. I was actually going to purchase one too... he NEEDS TO BE FIRED

This is my first-ever Google Review but I felt compelled to share my experience shopping at Bergstrom Toyota. This was my first time buying a vehicle and I was largely not looking forward to the process because of the reputation the vehicle buying process has. Thanks to Bergstrom Toyota, I avoided a lot of the negative parts. The salesman I worked with, Jemal, was great from the beginning and really listened to me, asked good questions, was attentive and communicated well without being overbearing or pushy. Bergstroms negotiation-free pricing model resonated with me as I try to be a straightforward person and it was helpful as it saved both me and the dealership time and effort. They gave me a great price from the get-go which made an impression on me and even after shopping around no one else could match it let alone it seemed other places were more inclined to play the traditional negotiation games which I was not looking forward to doing. Although I did not work directly with him a ton, Lucas, the sales manager, was friendly and helpful when he checked in a couple of times during the process. I got what I thought to be a fair price for my trade-in as well. Toby, who did the financing process, was knowledgeable and not pushy and allowed me to take my time to read things over as needed for my first time making a big decision like this. Obviously there are a lot of factors that go into buying a vehicle, but I was hoping throughout the shopping process that I would end up buying with Bergstrom Toyota as I appreciated their straightforward manner in various aspects including pricing and the people I worked with there impressed me with their customer service and showing me the process of buying a vehicle does not have to be something to dread. Lastly, the day after I bought my vehicle I noticed what I thought to be a sizable scratch on it despite giving the vehicle a decent look over when purchasing. I contacted my salesman Jemal and he worked with me to set up a time to get it looked at by their body shop person. Fortunately, it ended up just being some left over adhesive from some tape that was on the vehicle initially. But the fact they did not just tell me tough luck said a lot about their business model and the individuals who work there. Thanks again to everyone I worked with at Bergstrom Toyota as I enjoy my new vehicle. If and when I encounter someone who is looking for a vehicle, I will be sure to let them know about my positive experience here.

In & out quick without appointment for oil change. Love the fresh cookies! Glad they finally got hot chocolate instead of just coffee or tea for something hot to drink!

Do not buy from Bergstrom their service department is inexperienced and unprofessional. Brought my 2018 Tacoma in for a vacuum pump issue and they said the noise was normal. Brought my truck to Kolosso in Appleton and they diagnosed the problem. Bergstrom did not even document that I had brought my truck in even though my truck is under warranty. My tansmission shifts funny and Bergstroms service advisor tells me I would have to pay to get my software updated. Kolosso says well do it for free, just let us know when you schedule your next oil change. So, if service is important to you, do not go to Bergstrom as their customer service is non existant.

They go above and beyond to make sure the customer is happy and because of that I will always buy from them.

Quality of service is always good, but service times are extremely high. Waited 2.5 hours when initially told 1 hour. Every other visit has been consistently over the estimated time.

The entire team is a great here. Ive been going here since 2012 and have enjoyed every experience! Very courteous and professional employees. Enjoy some coffee, soda, water, and cookies while you wait in the clean and comfortable lounge.

Shuttle is convenient. Free coffee and cookies while you wait for your 1.5 hour tire rotation.

One week after having a diagnostic done on my vehicle and 12 hours before I was to have service done, my vehicle blew a water pump. I had no way of getting my vehicle to my appointment. Had it towed to a local mechanic. I called Andrew J in service. Andrew could tell I was in a tight spot with more bad news about to come my way. He took care of my open diagnostic bill at Bergstrom. A nice silver lining! This is the third time I have had great service from Berstrom Toyota and Andrew J., Thank you!

I brought my 2011 Toyota Camry XLE in for shifting issues. Tyler took great care of me with this issue. Tyler did an awesome job keep the lines of communications open over the 3 days my car was in the shop. The only thing I am up happy about was the did not find the issue, the day after I picked my car up the issue returned. As a former Mechanic I understand that intermittent issues are very hard to diagnose. With that said I am NOT unhappy Tyler or the Mechanic I am unhappy with the Car. Again Tyler and the Mechanic were great and I look forward to doing more business with the Bergstrom Team!!!

First bad experience went for an oil change and got home pulled my car out of the garage and looked and there was a puddle of oil under my car where I park. Crawl under the car and the oil drain plug is loose to were I could screw it in with my hand. Called several times to speak to a manager and never got one and was told well sometimes mistakes can occur was never offered any apology. Never was able to talk to a manager as they were always busy or in a meeting.2nd bad experience went in because my vehicle was making a rattle / grinding sound at idle but was fine when driving. Explained this to the service rep. Got an inspection and was told that the noise was from the cup of gum I had in my cup holder. I stated that it clearly is coming from outside the vehicle The sales service representative stated I dont work on the cars I just tell you what the tech says and if it continues bring it back and I can have a different tech look at it. Drive off the lot and same noise is still there. I will take my vehicle to a place where the techs seem to care and actually will try to help you solve your issues. Wish I could have rated 0 stars.

I made an appt to get a recall fixed. They originally told me it would take 30 min to fix. They couldnt fix the recall at my 1st appt because something was wrong with the machine. I rescheduled and now its taking 1 hour and 30 min. Not sure why the difference from the first time estimate. Everyone who works here is nice but I would never choose to get car work done here.

One of the worst Toyota dealerships Ive ever dealt with. They ruined my new vehicle buying experience by damaging the vehicle while preparing for delivery and a month later Im back so they can finish the auto armor application was told it would take 30 minutes now at the 2hr mark. Customer service doesnt seem to matter at this dealership. Take your business to a different Toyota dealership.

Do a very good job. Keep up the good work

Taylor is friendly and professional. Great service!

Great service, good price. Free car wash and free cookies! What more can you say

Recently had my car serviced at Bergstrom Toyota and as usual the service was excellent. I have been going to Bergstrom for my service since purchasing the first of three Toyota car and trucks in 2008. Never had a problem. Very reliable vehicles!

Very pleased with our buying experience at Bergstrom Toyota of Oshkosh.Their no hassle up front pricing makes for a happy buyer plus Jim got a very fair trade in value for his previous vehicle. A big thank you to salesman Jemal Mahone and finance officer Jay Luhman. Jim is now the proud owner of a 2019 Toyota Tacoma Pickup Truck.

Went in with a tire issue, Kevin, a tech, greeted us and truly made us welcome. Plus the service was great and well below what we expected to pay. Awesome job guys.

Outstanding service. Friendly and helpful staff. They know how to treat the customer!Called them on a Thursday to inquire about 2 vehicles and walked in on that Saturday hoping to drive home with one.The staff greeted us by our names and held the doors as we walked in. Everyone smiled and was welcoming. Vong, the sales manager, had a salesman, Bruce, drive in the vehicles so I could inspect them because it was cold outside (9 degrees). Bruce was knowledgeable, allowed us to take the cars for the test drive by ourselves, and even came back to stand in the cold to answer any questions that we had.We were offered soda, coffee, and cookies while we waited.Richard, the finance manager, was able to get me a better rate than what I would have gotten with the pre-qualified Capital One auto finance loan.The team went out of their way and I was able to drive home that day with the car that I wanted. Highly Recommended!

Poor service.Show up for my appointment had to Wait 5 minutes just to find a service writer. Once a service writer was found. Found out they were out of the parts for the recall. I scheduled my appointment 2 weeks ago.A big waste of time and money!!!

Goid visit. Mike Bond was very helpful. Was not able to find t h.g e right fit today, but Mike is going to keep his eyes out for something that will work.

Salesman there told my husband and I that we couldnt afford the new Highlander and tried pushing a lease when we said that we wouldnt be leasing. When we kept saying that we wouldnt lease he got visibly more and more irritated. He was so rude I will not go back there. Didnt even know any financials but he flat out told us we couldnt afford the car when we could have easily bought more expensive vehicles. Also I wanted to look at the Honda pilot and he said they didnt have any in stock (all Bergstrom Oshkosh are connected)... Long story short dont go there... So rude!!!

Problem was addressed immediately and was on my way very quickly. Always treated professionally by the staff

Went to test drive the all new 2019 Rav4. It exceeded my expectations and the sales advisor was extremely helpful.

Where I get my car service done. Great people, great service.

Jay Kongmeng Lichman was the best we have ever worked with! Helps us a lot with the Upfront pricing knowing they are not trying to hide somthing! No Commission! Thanks jay you just got a life time Customer’s! Please everyone buy from Jay like me. Jay was fast!!

I was getting my Subaru Impreza serviced at Bergstrom Subaru. I grabbed my salesman, Santo Morales, and asked him to show me some vehicles to replace my Subaru as I felt I had come to the end of my friendship with the car and brand. After test driving a used Toyota, we ended up down at the Toyota dealership and he assisted me in purchasing a brand new 2018 Rav 4. I have to say, he is the busiest salesman I have ever seen and for good reason. He is by far, the best they have. It was a pleasure to work with him and Jeff D. at Toyota. This will also be cross posted on the Bergstrom Subaru reviews.

They gave me a fair, transparent, no hassle deal. I looked at 3 other Toyota dealers before coming here and Im glad I made the trip from Green Bay. Ive had my first service here as well and they were great, I highly recommend this dealer.

Bergstroms Toyota I can honestly say after purchasing our last 5 vehicles from you I will never buy another car from you again or step foot into any of your service shops. I purchased a new Prius from you in 2014. At my last service visit at another auto shop the noticed a crack in the head gasket and thought it would be under warranty. I took it to you guys today and you told me it was not under warranty anymore because the warranty only goes to 60,000 and I am at 60,600 so I would be fully responsible for the repairs. I showed him my paperwork for my extended warranty and he said okay we will look at your car sometime during the week and it would take 7-10 days to repair it if that is what it actually is. I said well can’t you look at it and let me know if that is what it is and he said not today. They have too many big jobs to even look at it. What is the point of making an appointment if they are not going to look at the vehicle. I took my car and left and will be taking it to a reputable service station. I will also be letting everyone know about your terrible service and this will not be my only online review.

Worst car buying experience we have had. Jeff Dobrunz was the most rude and unprofessional individual I have had the displeasure of dealing with. We were made to wait over 3 hours to finalize paperwork. First he blamed us, saying that we were late. When we pointed out that we arrived on time, he then proceeded to stutter out several other excuses why he made us wait. He was disrespectful, and extremely condescending to us during the experience. I will never return to a Bergstrom dealership, and I will be sure to advise all my friends and family to steer clear.

Salesman Tom Vang was very helpful and hard working for my needs on a veicveh

***Review modified June 20, 2016 after getting a very cordial call from Peter the Bergstrom Toyota Service Manager. He was calling me on the this review to make sure that I was happy with Bergstrom as a customer. THAT is what I call service. He had to do the research to get my phone number from their client records.He explained that they offer the 5,000 mile oil changes even with synthetic because many people who have owned Toyotas for many years arent comfortable with an oil change every 10,000 and they want it every 5,000. Once again, communication and caring make all the difference to me. Thank you Peter, your representation of Bergstrom Toyota is fantastic in my opinion! ***Overall Thoughts:Ive been going to Bergstrom Toyota service since 2008. There have been some mistakes and issues. Were all human and it is going to happen. They have done there level best to overcome everything.Issues overcome:1-When purchasing my 2015 Toyota 4Runner I got the factory wheels reinstalled instead of the TRD. They put regular caps on them so I didnt know if they were nitrogen or not. We took delivery on the weekend, but by later Monday they had actually tracked down the technician and called me that I did have nitrogen in the tires...the next day, I received 4 green valve stem covers in the mail. Great follow up!2-One of my tire center caps was damaged during a tire rotation. I called up, sent them a picture, got an immediate apology along with reassurance that a new center cap was already ordered before they called me. Within a week I had the new center cap installed. Excellent follow through again.The only close to negative I can come up with:What?! You thought I said Bergstrom was great, right? Well, they are, 99+% of the time. Quick background, 2015 Toyota 4Runner has synthetic oil, it doesnt break down easily and only needs to be changed every 10,000 miles and should be able to easily go more without breaking down. Research it, good stuff! :)During my new vehicle free maintenance period, my oil changes were done every 10,000 miles. Just took it in for the 30,000 mile oil change a few weeks ago and the service advisor said that Bergstrom suggests changing the oil every 5,000 miles. When I gave him the out and asked even with synthetic? He still said yes.I politely declined and it wasnt mentioned again. So it wasnt a real issue, but as a consumer and customer, it is my responsibilty to be somewhat educated so that I can do whats best for my own opinionated interests.I hope that you, most esteemed reader, are having a wonderful day or evening whilst reading this. Take care! :)

I am very pleased with the automobile I purchased from them and the price I paid. Tyler just helped me with some service I needed and I was pleasantly surprised at how professional he is.I love the service I got.Kristin Wisner Geary

I would highly discourage you from purchasing your vehicle from here. We recently purchased a vehicle from here and were conned into purchasing an insurance we did not want. I have been fighting them for a refund for 2 months now. I finally called the company the insurance is through and they have still not recieved a cancellation notice from bergstrom even though it has been 2 months. Please do not make the same mistake we did.

Very competent staff! Always great service!

Clean. Always courteous. Even though it is 45min from where I live, I still choose to take my car here (it was bought from another Toyota dealer).

I am writing this review to share an experience my wife and I had with service adviser Andrew Joles. We purchased a 2017 Toyota Corolla at Bergstrom in November 2016. The entire process was handled in a first class manner and validates Bergstroms promise of outstanding service. We couldnt be happier with the car and be assured we will return to Bergstrom when the need to purchase another vehicle arises. In October 2018 we returned to Bergstrom to purchase a new set of tires as we have already put nearly 40,000 miles on the Toyota. Our service advisor, Andrew Joles, handled our request with the utmost professionalism, pragmatism, and cordiality that we have ever experienced from an automotive dealership. When we explained we would be frequently transporting our granddaughter in the vehicle it was as if he was on a mission to find us the safest, most cost effective tire available. Before discussing any sales pitch he asked if we had pictures of our 6 month old granddaughter. Out of sight from my wife I shook my head no at him as my wife literally has hundreds of the babys pictures on her cell phone. It was to late and I am not exaggerating when I say they looked at those pictures and talked about kids for at least 15 minutes! I consider myself a good judge of character and this was not a sales act by Andrew to sell us some expensive tires. He was genuinely interested in our granddaughter and our stories about her. A few weeks later when we ran into problems attempting to secure a $70.00 rebate from Bridgstone, Andrew told us it was his responsibility to step in and jostle with Bridgstone if they were making it difficult for us to secure the promised rebate. He told me there would be a $70.00 check in my mailbox within the next few days. I told him I would be seeing him in a few weeks to purchase new tires for my truck. My daughter was employed at Bergstrom and always spoke highly of the commitment the company made to their customers. We experienced this in 2016 and again in 2018. We are very grateful to Andrew Joles and the entire Bergstrom family!

Had a air bag recall great service and car wash