Staff are all kind. Store floors are clean. Aisles seem to be well stocked and organized. Ive had to interact with the manager twice I the past month. He seems very knowledgeable and when he is around the staff, I could tell he was respected by them. He even called me on a online balloon order to let me know some colors were out of stock, that they were subbing a different color and to let him know if I wanted something different done. I appreciated the communication. The one drive-up order I previously had did do not go well. I checked in and no one came out after 10 minutes, I went in and said I was there for a drive up order. I walked in and two employees were just standing in front of store and talking about personal stuff. No worries, you missed it. I was handed it, however, was given no apology or even a acknowledgement that they missed it. So, the drive-up experience could be improved.

I didnt find what I needed, but the staff was very helpful & assisted me in looking for the items as much as they could. They made my visit very pleasant. Thanks.

Used their pull up service to pick up my balloons, waited over 20 minutes and no one came out. Went inside where I seen 1 worker on the phone and the other one just standing their talking to 2 people wearing Shipt shirts. 🤷‍♀️ Balloons werent evenly filled it, not very happy with my service here to be honest.

Fun place to buy party and Holiday items. Most items are a one use items not well made. But are fairly cheap.

It didnt have a lot of just Light Pink Items. Have to go else where. Not happy about it!

Wish the selection was actually in stock and more variety with comparable pricing to surrounding stores offering 40% cheaper.... Not to mention you buy balloons and you have to pay an additional $1.29 PER BALLOON to inflate

Always find everything I need there

Store great! But their website is not up to date on some supplies.

I thought they would have more New Years decorations and supplies. Other than that its a great store to get essential items for a party.

Clean and Nice place to go since there wasnt a lot of people. Looks pretty organized with safety.

Great for party supplies.

Went to spirit halloween and left because they find have anything i wanted or did but not right size. Went directly to party city and got both costumes in the right sizes didnt wait AT ALL amd was in and out within 10 mins with exactly what i went for. Great service & very organized in getting the costumes to people asap. They never fail me lol

Great selection of party favors, costumes, and extras for a party. If I ever need anything to complete a party this is where I go. They are a bit pricey for some of their items but if you need it, they have it. I always find they always have good party favors for most occasions. I always shop here for Halloween though. Great costumes.

You can find everything you need for any kind of party

Sign says 50% off birthday unicorn items, at checkout Im told some items even though sign doesnt state that. Manager doesnt even give the employee helping me the time of day to assist and doesnt honor their sale sign. As much as Id like to keep $ in my community, Ill shop Amazon for party supplies from now on.

I ordered online for a pick up in store. I drove two hours to be told that they do not have my balloon order and cancelled it. I will receive my money back in a few days. I was not called or informed of it. So unprofessional and talk about my whole day being ruined. I don’t want balloons ever again and definitely not from these guys....

The girl at the register was great! I called about a pineapple pinata and she put it aside for me I didnt even ask her too!!!

Nice place for party goods. Inventory was low on certain party goods and individual balloons are expensive and the price for helium to get balloons blown up if you purchase a pack from them. Customer service was ok wasnt greeted when I walked in but there were to employees behind the counter. I placed an order and it was done on time, and I did get assistance when I asked.

I was able to find & purchase Mardi Gras napkins, plates & a tablecloth for a meeting my husband was hosting. The only item missing was the King Cake, which arrived later!

The workers were very helpful

We can always find great items at great prices. Very friendly and helpful associates

Don’t bother going here. They are very low on their balloon stock. I had to change my balloon selection 3 times because they didn’t have the ones I wanted. They took 20 min just to give me my 2 balloons. Also, this upset customer came in and the cashier completely ignored his current customer he already had at the register to help the upset customer prompting the customer at his register to leave all her stuff there and just walk out. After waiting 15 min to be rung out when I was there first, I would leave everything and leave also.

Not enough party supplies for holiday parties on day of.

Had a good selection of graduation deco, pretty good prices and fast check out too.

Had my order ready when I went to pick it up. Everything was correct enabling me to get in and get out so I could get home and set up before my 6 yr old grandaughter and the rest of the crew arrived from Iowa.

If you want to throw a party this place has a.great selection of items for many occasions

There was everything a party commodity would need and ask, very great for whatever party theme you want to throw and the big balloons, are really BIG!

I usually dont go to Party City, I prefer supporting a small shop when it comes to party supplies but I went to get balloons and...well the cashier stared at me whilst I was browsing their selection. Just a little weird but the kicker was when the balloon I paid for was....not in the package. As a matter of fact, all the packages they had were sans balloon. So I had to pick a different design that I liked way less. All in all, what should have been 10 minutes turned into 35. Its a standard Party City, not the best service at not the best party supply store but it could be way worse.

Store has plenty of birthday themes and decorations....but the one I had planned on was airplane theme and couldnt find it anywhere in the store so that was disappointing. Check out was also a little annoying since the only guy upfront waited atleast 5 minutes to help us. Mind you we were the only ones checking out.We had put in a balloon order and when we went to pick up I had to wait 15 minutes in line just to pick up. THEN apparently they lost all their order slips so I had to point out my order. Overall was just an okay experience with them.

An excellent selection of merchandise for any type of party or gathering! I was window shopping for an upcoming party and got a lot of great ideas and will return for my final purchases as their prices were also the best I found!

Found what I was looking for after 3 stores. They certainly have a lot of stuff and ideas

Well,its a good place,you get all your needs for a birthday party or other occasion.The prices are a little high.

I always get balloons here for birthdays and recently for fathers day and they were very nice about exchanging my ballon after fathers day when the helium was all gone just 2 days after. I got to exchange it for 2 clearance ones and I was very happy with the female manager and the employees. The guy who helped me Sunday night had even stored some fathers day balloons for last minute customers like me haha

Walked in and starting picking out some birthday balloons. 4 different balloons were not available. Took 30 mins maybe more of them trying to find the balloons I had picked. Finally after 45 minutes I left the store with 3 balloons.I wont ever buy balloons here again. 1 of the balloons was very poorly thrown together ( it had pieces that wrapped around and on top). 3 employees said (with me standing rite next to them) they were not gonna try to make this 1 balloon look good cause they never put it together and werent about to try and figure it out. Then a woman comes up front from the back and sloppily puts it together.Also the 1 guy there farted behind the counter and the 2 girls quickly walked away laughing saying it was nasty. I get it your making $8 an hour but show a little respect for yourself and your customers. I wont be back!

Find everything you need for a party wedding 15 ect

Shopping for my daughters and granddaughters birthday party and the staff was very helpful and if I could change anything that he lower prices of course

I went to buy balloons and candles and once I got in line (which was almost out the door), one of the employees behind the counter (I believe the store manager) was being rude to other customers who wanted to purchase balloons because they were behind on pre-paid orders, and that there was a 30-45 minute wait on new orders, etc. Unfortunately she ended up being my cashier and she nearly bit my head off when I put in my order for balloons. It was a VERY unpleasant shopping experience and this will be the last time I will go to this store.

Very friendly clean very helpful

I always come in there last minute and they happily service me without attitude. Rarely do they run out of the balloon I select, maybe like 1 out of 3 times.

Pretty good for the most part. Not always well stocked but employees are helpful.

I enjoy getting decorations for holidays and costumes there. I also get items for displays for my job.

Invitation employees are very helpful. My wedding invitations came from here and I couldnt be happier.

Went to buy baloons and the lady said only store with helium is Plainfield... whats the point of having the baloons on display

Clean and organized. Had really good selection and the staff was paying attention to the checkout line.

Loved the items in sale. Fun place to shop party items.

I recently visited the Oswego location to pick out party supplies for my daughters birthday. The store was very clean, organized and easy to shop in. Jose and Aaron were very kind helping me and plan balloon bouquets. My daughter wanted a jojo/unicorn party. Not only did they help me, but they put together the prettiest bouquets I’ve recieved from you guys. I will definitely be coming back! #happymom

Best place to get all your party needs

👎

Good but i went the day before halloween and there were not enogh of a variety

Despite the fact that it was an absolute madhouse, everyone was polite and friendly!

Decent selection, balloons ready on time,they last as long or longer than they say.

Good burgers nice to have a PBR on tap

It WAS AMAZING it was just kinda messy

Im love shopping at Paty city because have a lot staff for partys!!

They always have what I need.

Lots of selections and everything you need for your next event decorations

Was disappointed they were out of helium and needed balloons for a Birthday party

Very easy to find what you are looking for and the employees are very helpful

Always have stuff for parties. More than you think.

Disappointed liked items were not together. Spent more time than I normally do in the store looking for products.

Super fun! Alot of supplies!we found everything right away!

Good place for costumes and so much more

Worst customer service! The lady that we got had an attitude and making faces. We got a big ballon and the lady told us it would last 8-10 hours. As soon as I got home the ballon was loosing air. I had to go stop by another store to get it refilled.

Nice variety but way overpriced.

Great place to get balloons and part supplies.

This store is bad

Was a great place with friendly service

I could come back if the food was worth the purchase.Like seriously who buys such low quality plastic for so much?

Kind of confusing to navigate, but the staff is very kind and informative.

Decent selection of cheap theme party favors and decorations. Poor quality balloons.

Very friendly, helpful and have a little of everything

Management helped me out when I needed something.

Lovely bathrooms

Anything you can imagine to make a party happen. Costumes, masks, lighting, plates and napkins, balloons. Aisle after aisle of items to browse...

The best party supplies

Always love coming to this store

You needed another item that was not on the shelf and was told everythings out we dont keep any stock in the back room I have never seen a store that has a stock room with no stock in it?

I ordered online and after I received the email that my order was ready, I went and picked it up with no problem!!!

Clean store. Friendly staff. Always stocked.

When I went there I didnt see anybody to help,had lots and lots of boxes all over couldnt get to the items that were behind the boxes!!I Could tell they were trying to set halloween .The bathroom was kind of dirt

Very Helpful ad Polite

Cute and all we needed

Need last minute items and they had them in stock!

Im a professional balloon artist and the Party City in Oswego has to be the worst party city I have ever been to. Some of the employees seem scared to inflate balloons. Slow, slow lines. I like the Party City in Geneva.

Fast and friendly service.

Food is always fresh

Great store

Its Party City. Its what you expect.

Unbelievable selection.

They have unique stuff sometimes its a bit expensive

These is our store to shop from birthdays to holidays

Not enough b-day cards for wife.

They have the worst customer service ever and dont care about your needs guess they dont want my money

Unfriendly service,racist.

Great managers

Racist rude employees and long lines

Ok

Nice variety

Its fine

Rude employees