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American Quality Home Improvement
8 W Washington St, Oswego, IL 60543, United States
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American Quality Home Improvement

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Me
Review №1

This company exceeded my expectations. From the day Eric and Jonathan knocked on my door to ask if I would like an inspection until the day my new roof was installed, AQHI kept me informed and handled literally everything for me, including opening my homeowners insurance claim and obtaining a permit from the village. The job was complete in one day, and the crew left my property spotless and checked the area for any stray nails so as to avoid tire damage. My roof looks terrific, and I will be going through AQHI for future home improvement needs.

Mi
Review №2

This company is GREAT! From the moment I met Isaac I knew I was in good hands. Isaac has been spot on from the start. He worked with my insurance company and I sat back and watched as my roof, siding and gutters were all replaced from a big storm. He didnt over promise anything. The work was done on time. Isaac is a HUGE asset to this company as my door bell rings once a week with other companies promising the same results. I will refer American Quality to anyone. Great job guys!

Ke
Review №3

We had Rick come out in May to look at our roof after the big storm that hit the area. The process was very quick! The most challenging part was deciding on which shingles I wanted. The entire process from Rick coming and calling the claim in to our insurance to the roof being installed took about 2 weeks. The men he had roofing the house were terrific and made sure my property looked as though no one was there. Rick and the crew checked in on the process throughout the day too. I would recommend Rick to my friends.

M
Review №4

Daniel Yates was very helpful and what he didnt know he made sure he got the answer from his manager. After Our roof was initially denied here in Joliet, He was able to get it overturned and approved for me and my husband. All we paid was our deductible and we are very pleased this company! 5 Stars!

Bi
Review №5

Roddy Rodriguez, thank you SO much for all your help with the issues on our roof. You were very helpful and awesome to work with. We will definately be referring you to everyone we know. Appreciate you and God Bless!

Al
Review №6

Let me just say -- Ive had my fair share of home reno issues and when it came to my roof, I shopped around making appointments with 3 different companies before signing with Rick. He and Patrick were personable, transparent, and had excellent communication throughout the process. Mandy, one of the office staff, communicated regularly and always checked in with how she could help make the process easier. I have truly enjoyed working with this local business and would recommend them to all of my neighbors.

Mi
Review №7

This company is superb.The salesmen were very professional and friendly. Also efficient and accommodating in thier scheduling for the estimate, contract, roof repair, and final inspection. The roofing crew did a clean great job as well and my garage roof looks wonderful and it functions perfectly now.I very much so recommend them for your home improvement needs. Quality is the work I got from them, so yes it is fitting to be in this company’s name.Thank you very much American Quality Home Improvement !!5 Stars *****

Ki
Review №8

Great quality materials and workmanship. They were done on schedule and the clean up from my huge roofing project just stunned us. They left my yard cleaner than when they got here! They worked with my insurance company and took care of all the paperwork too. I highly recommend them.

Je
Review №9

Worked with Rodney and would recommend this salesman to anyone. He got the job done on a timely manner. I love my new roof!

St
Review №10

Would recommend American Quality Home Improvements to anyone! The service was quick and easy. The salesmen were very polite and professional. Glad I choose to work with this company.

Be
Review №11

We had a very positive experience with American Quality Home Improvement. We worked with Brian Lister and he walked us through the whole process. He helped us through the insurance process, choosing what materials we would be using, and was accessible whenever we had questions. We had one minor issue with the siding crew that he had rectified immediately. We are very pleased with our new roof, siding, and gutters.

Ke
Review №12

Fantastic quick response customer service from our reps Rachael and Adam. If not for them both fighting for us, we never would’ve had our roof and gutters covered as our insurance company (unjustly) denied us twice. Their thoroughness and attentiveness helped us get approved and the new roof and gutters look wonderful.

Mi
Review №13

Just approved for roof and siding, I had couple other companies come out but no others took there time and explained and answered every question I had . I feel confident in the knowledge of my salesman Rick that I have made the best decision going with Anercian Quality. Can’t wait to see my finished project !

Ph
Review №14

Amazing service! Was easy to work with and listened to every detailed. Got the job done quick!

Ro
Review №15

Shortly after purchasing our home, we experienced a microburst which destroyed our roof and siding. Brian Lister walked us through step by step the process of filing a claim and getting the repairs done. His company American quality home improvement did an amazing job on our home and I would recommend them to anyone in need of repairs or improvements theirs...

Ni
Review №16

I was totally amazed at how fast and efficiently this company works. Within one day of my initial call, this company was on my roof explaining to me in detail the damage I had due to wind. On the day of my roof replacement, the crew started showing up at 7:00 AM. My roof is about 40 squares and by 10 AM they had the entire roof completely stripped off. I was astounded at how fast they worked. As one crew was applying shingles, a second crew was cleaning up. My entire roof was completed by 4:00 PM the same day. I was really impressed that one of the owners was consistently there and answered any questions I had during the entire process. The clean up was so well that it didn’t even look like anyone was ever there except for the new roof. I can’t recommend enough, a one day roof installation with a 50 year warranty!!!

Jo
Review №17

Great experience working with American Quality. Paper work was quick and Angi answered all my questions. Very professional team!

Ta
Review №18

I Highly recommend American quality home improvement. They did a excellent job on my siding and windows. The owner of this company Mike Wilkerson is very professional friendly and went above and beyond to make sure we were happy with the job his company did on our home.. I definitely recommend this company for anyone who is in need of siding roof and or windows done.

Ka
Review №19

I would like to take the time out of my day to write a 5 star review for American Quality Home Improvement . From their sales representative to their crew of polite roofers. I chose them because they have an interest in my community by roofing a school near by at no charge. I would highly recommend AQHI to my friends and neighbors for roofing and siding. They did a great job on my roof and finished it in a timely fashion.

Du
Review №20

The sales manager Brian Lister came to my house and showed me how to do the insurance claim for a new roof and siding due to hail and wind damage. It was very easy and he did everything from explaining the process in detail upfront, getting me approved to working with my insurance company and mortgage company for me. Totally would recommend his services to anyone!

Kr
Review №21

I had the pleasure of dealing with Brian Lister the sales manager for American Quality Home Improvement, he was certainly always johnny-on-the-spot with responding to phone calls and text messages with questions. He was able to get my insurance company to pay for all new roof, siding, gutters and the house looks beautiful after the work was done and there was no mess left behind! I would definitely recommend them to any of my friends and family!

Sh
Review №22

Worked with American Quality. My new siding and gutters look amazing! Just in time for the winter. Thank you!

Ky
Review №23

Let me start with the communication that I received from Brian Lister and the workmanship and quality of the roofing and siding job was great in the end. He was fantastic with getting back to me almost immediately and no matter what I was contacting him about he always called or texted me back quickly. I expected this to be a challenge when working with a contractor, especially when we did encounter some issues. I went to sell my home a couple months after the work and found that the final inspection was completed, which wasnt determined until the actual closing. Upon the final inspection some very minor things failed and we also had been issued a $100 fee for a return inspection after the issues were corrected. This sometimes cause people to leave a lower review, but because of the turn around time I received from their company I was happy with the end result. They showed up next day to address all issues with the siding and the roofing and then I was able to get the final completed right away to complete the closing. Even with all the calls and texts I sent to Brian over the 2 days, he always responded and got me my answers. Their company even took care of the added fee for the return final. In the end, I do feel that the final is the responsibility of the contractor, so if youre having work done please be cognizant of that. My only other comment is that the roofers also took down my American flag and they put in the dirt which was upsetting.

Ta
Review №24

If I could go in the negatives for this company I would. Do not use them!!!!! My project took months to finish and I was told it would take three days in a row to do the project. Roof siding and gutters I was told ....but months later roof and siding finally got done but no gutters. They screwed up the whole project and didnt know what they are doing. I was a bother to them when i called to ask for Info on the job. I cant even tell you everything because the whole project was a mess. Please dont use them and make the same mistake I made. And... they take down reviews off here so lets see if this stays...

Ma
Review №25

Had a great experience working with American Quality! Gerry did an excellent job with the installation!

Is
Review №26

The team at American Quality Home Improvement did an excellent job at our home. Their showroom is conveniently located downtown across from the Village Grind Coffee House and the Oswego Public Library. They have many samples of shingles, siding, windows, roof vents to choose from. I was referred by a friend that was also happy with their work. They did an excellent job with my roof, siding and patio door. We will definitely use them again when we are ready to change our windows! Thanks Mike and Randy! You guys are awesome!!!

er
Review №27

Extremely unprofessional. Unbelievably poor communication. Sales manager frequently lied about services offered, work done, made commitments he never kept. They double charged my credit card for over $3,000 and it took them 2 months to refund the incorrect charge; I had to call them over 1/2 dozen times to straighten it out.Initial sales person was fired for illegally stealing company business and hiring his own contractors off the books....wow, classy! Then, the manager stepped in and hes worse! Blew me off for scheduled appointments on several occasions, said he would personally drop off the final paperwork and still over 30 days later, nothing. They damaged one of my gutters, and are supposed to fix it for free - im not going to hold my breath. I should dispute the last payment with the credit card company, but quite honestly I dont want to see them on my property anymore. Terrible company.Force these people off your property if they come knocking.

An
Review №28

We had a great experience with America Quality Home Improvement! We worked with Russ Rusiecka and he helped us along every step of the way. He was available day and night to answer all our questions and went above and beyond. Very happy with the quality of work and finished product !

Jo
Review №29

Wrote good review when job was done. Less than a year later I have been calling for 3 days because of a leak on roof. Randy and Mike both said they would get back to me. I know what is wrong and if they do not fix by tomorrow I will go onto roof and fix myself. What good is the warranty they give you if they do not come out and fix what they did not do right. Bad way to run a business

Co
Review №30

We were very impressed with the work of American Quality Home Improvements. With the help of Brian Lister all of our questions and concerns were answered. We highly recommend using them in the future.

Ch
Review №31

Had a really good experience with American Quality! Was in contact with Alan, he was very professional

Ev
Review №32

We ordered our doors on Nov 29, 2018, was told it would be about a month. Here it is February an still no doors. Was told Id have them February 9th installed, cancelled all plans just for them to Not Show Up, No phone calls or Anything. I call the salesman an per him Ive been sick all night, isnt my problem. We can do them on Sunday. No way. Id Never reccomend this company for Doors. You have to Call them to find out anything. Not good for business.

Br
Review №33

Worked with Alan Brookner, he always made sure to return my phone calls. Easy to work with and would recommend him and this company!

An
Review №34

Mike and his company have been helping my insurance customers for the past 6 years. Over and over, I hear back from our insureds telling me how great they were treated. They are honest in their dealings and convey trust. Mike and his team won me over a few years back when one customer was told by 2 separate companies they needed a new roof to stop the leaks. Mikes team solved the problem for under a $1000. Its for reasons like this that I have sent dozens of customers to them and had them work on my own house!

Jo
Review №35

American Quality Home Improvements replaced my roof after a bad storm. Early on we had some communication issues and when I called, the gentleman,who I think was one of the owners, had me call Russ Rusiecka. Russ was awesome to work with. He answered all my questions, made sure I was clear about what was covered by the insurance company and followed up when the work was completed to make sure I was satisfied.I highly recommend AQHI.

Se
Review №36

Did awesome job finished in dark had couple small things to correct they came back asap looks beautiful great people to do business with I highly recommend. ☺

Wi
Review №37

This a very very excellent contract their estimator Dorian super nice guy explained about roof replacement in one day Shorewood village inspection they got the permitsroof replace in one day before 4:00 pm . They did the clean up in the yard reset the patio furniture I rate them at 10 stars.

Ma
Review №38

I would highly recommend American Quality, they treat you like family ! They invole you in every step of the process and Check in before, during and after job completion! A+ service

Je
Review №39

If I could have given a 0 rating I would have. During the week a representative from American Home Improvement came out to assess my roof damage. They informed me that the whole roof was damaged and needed to be replaced and for me not to worry the willl get it approved. They then called Allstate and set an appointment for an inspection that was to be done Saturday morning (which I had to change my schedule to be present for) with the Allstate Adjustor and Brian Lister the Manager of American Quality Home. Brian failed to appear or even answer his phone until the inspection was completed. The Allstate Adjustor therefore completed the inspection by himself and stated that only a few shingles were damaged and that it wouldnt even be worth a claim. This company not only didnt show up for the appointment they set but they also lied to me about the real damages and almost made me file a completely unnecessary claim that could have raised my premium. I would NOT recommend this company to anyone.

ne
Review №40

I dont really like to talk bad publicly about a company, but all i can say is do not make same mistake myself and my father made and let them work on your properties.

Information
3 Photos
40 Comments
4.4 Rating
  • Address:8 W Washington St, Oswego, IL 60543, United States
  • Site:http://aqhomeimprovement.com/
  • Phone:+1 630-656-3406
Categories
  • Door supplier
  • Roofing contractor
  • Gutter cleaning service
  • Insulation contractor
  • Siding contractor
  • Window installation service
Working hours
  • Monday:8AM–8PM
  • Tuesday:8AM–8PM
  • Wednesday:8AM–8PM
  • Thursday:8AM–8PM
  • Friday:8AM–8PM
  • Saturday:8AM–8PM
  • Sunday:8AM–8PM
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