Our rep has been very hands on but the overall kohler performance has resulted in our high end customers finished project being delayed well over a month now. Everything shipped is individual from sink faucets, shower valves, finishes, handles, and things never show up together. Its been an absolute disaster for us who are on a schedule. Do not rely on their ship dates or product availability for your customers and do not start your projects until you receive them because you never know when that may be. Our project with Kohler has not been pleasant at all.

Highly recommend this store. I went in on a Saturday afternoon and Beth helped me out with exactly what I was looking for.

Beautiful top of the line products - and incredibly helpful staff - I was about to purchase a product that I thought was cool. I loved it. The staff here pointed out some pros AND cons related to that product in my particular space. Saved me some heart ache. They helped me find something better - actually cheaper. I respect that.

The store is mainly for display. Very disappointed.

This store is a disaster! Completely unorganized! No one seems to know where our order, placed 10/08 is! It’s 12/19! 10 weeks! They have 100% of our money and we have 0% of our purchase’

If you’re looking for someone with an amazing eye for design who is also a pleasure to work with, ask for Shelby Tillman! She created gorgeous spaces and helped coordinate every step of our MB/kitchen project. We feel really lucky to have found her!!

Wow! What a beautiful store! Everyone was SO nice and helpful, particularly Shawanna who went above and beyond my expectations! I cant thank you enough for helping me get the sink of my dreams, and so quickly! They really are fantastic at this store. I highly recommend them!

Shelby Tillman helped me to order K706014-L-SH LEVITY shower door at a discounted price, and tracked the shipping until I got the delivery. Greatly appreciate her effort and care to help make the delivery in time and allow me to finish the project in time. I love this product too. Thank you Ms. Tillman.

I love my new bathroom. The quality of the materials and fixtures are excellent . Shawanna has a great eye and will help you zero in on exactly what you want. The showroom is full of gorgeous products and my project turned out even better than I had envisioned.

We worked with Shelby Tillman on plumbing fixtures for our new home and she was wonderful. Shelby was patient, a good listener, and not afraid to share her design ideas (which we appreciated very much!). We would recommend Shelby and everyone else at this Kohler Signature Store to our friends and family.

If you do not like your current master bath or powder room, this is the place to be inspired to change it. I had a few moments to wander around dreaming and the ladies gave me the grand tour without ant pressure to make purchase that day. I loved the styles, concepts and variety. You can look at new builds, remodels and magazines to get ideas, but this store blows them all away. I cant stop thinking about the mirrored vanity doors with hidden shelves and electrical outlets that disappear the clutter. Well done.

Beautiful new Kohler store in Hawthorne Plaza ---- with highly accommodating staff. Cori is a delight to work with and delivered excellent customer service. She followed up with me every step of the way and communicated throughout, and completely resolved a potential issue in a very fabulous way!

I appreciate Shelbys expertise as shes been so helpful to my kitchen remodel. Actually everyone there is very kind. Love my farmhouse sink!

I am very pleased with the service I have received from the Kohler Signature Store in Overland Park. Ann Kivett warmly greeted me and listened to my problem. She then provided a great solution, and contacted the main office to get the product I needed. She is the consummate professional, very knowledgeable, and excellent in keeping me informed. If more stores had people like Ann there would be less stress in society and more smiles. An additional bonus was seeing all the new ways to upgrade our home bath, kitchen and wet bar. This is a must see location for anyone interested in obtaining a great modern look for their home.

This Kohler Signature store by First Supply, has a wonderful showroom that offers ideas/products for both bath and kitchens. Ive purchased multiple times from this store without any issue. The entire staff is excellent to work with and is very knowledgeable.

Amazing quality of products. Beautiful, bright showroom. Outstanding customer service. Shawanna was super helpful!

I love this store! So many beautiful things and a wonderful sales staff to help make selections.

Great customer service from Shelbe and Shawanna. Knowledgeable and helpful. I can’t say enough good things about them and the great service the have provided.

I love this store! So many of the options are available to look at in the shop and everything looks so nice. It really helps you get ideas and dream a little! But the best thing about the shop are the people who work there. Shawanna Meeks helped us through all the decisions we had to make, answered every question, researched for answers when we needed it, and even followed through the delivery process to make sure things arrived in a timely manner and in good condition. I was really impressed with her expertise. All the staff were helpful, even though Shawanna was our consultant....great teamwork! Now I know who to call for any kitchen or bath needs!

Shelbe is great. Really knows tile and Kohler products. She was there alone again today and managed a 3 customers at once. Is that fair?

Helped me until she found the answer. So kind and knowledgeable.

I needed a replacement part for a Kohler faucet that I bought at a different store that is out of business. The salesman called Kohler to see if the part was available. Since Kohler has a life time warranty, he made arrangements for Kohler to send me the part for free. What great service.

Shawanna was so friendly and helpful, my short time at Kohler was an absolute joy.

This past fall and early winter I worked with Shawanna Meeks in choosing Omega Cabinetry and Kohler bathroom fixtures for our master bathroom. Shawanna is so knowledgeable with all the products they sell. All material was delivered before the work begun. She helped me with colors and had suggestions and ideas to share. Very professional and easy to work with. Highly recommend Shawanna!

Beautiful showroom with an excellent selection.We recently purchased a Kohler semi-professional Simplice faucet and an Executive series cast iron sink for a kitchen remodel. It was one of the few places in the area that we could find an undermount cast iron sink. We havent installed the items yet, because we are waiting on the countertops and tile, but everything ordered looks great so far.The sales staff is knowledgable, friendly, and professional. The products offered are more expensive than others, but Kohler is well rated and is definitely worth the extra money. And everything arrived by the dates they stated.Couldnt be happier.

Finally decided to update our master bath. We went the usual route, looking at tile at one place, fixtures at another, and so on. We worked with a designer and she recommended a Kohler faucet design we liked but could not find at the usual big-box stores. Thats when I found the Kohler Signature Store. My wife and I stopped by and were pleasantly surprised at the ease by which we could get everything we needed in one place. Not only that—product quality and design were excellent. We worked with the store manager, Ann Kivett. She was very helpful and knowledgeable. She answered all our questions, and when she didnt have the answer immediately, we didnt have to wait long for her to get back with us. As with any large project, there were a few snags along the way, but Ann kept an eye on our order—even meeting me on her day off—to make sure all was handled as efficiently as possible. The Kohler Store is a great place to go when you feel overwhelmed by all the choices out there.

Great people to work with!