Such a great experience. Wonderful customer service. They do everything!

Since Covid, I’ve done 95% of my shopping online which unfortunately causes the chance of having multiple returns.. but everyone in the store is so nice and helpful it makes it not so bad of an errand to run . They have printed out the most beautiful invites for me and remember my 3 year old daughter by name which makes it even better for her to have to go Into a store. This location is by far the best!

Love this store. They are always happy to help me with anything I need to keep our business running smoothly and they do it with a smile!

Your always fantastic, helpful and friendly. I love your cards too! Denise Feeney, Realtor

I have had two large packages of items that I sold in the last month to mail. I went to all three different places (post office, fed ex and ups) to compare prices (because they were both large items to ship). UPS (in Palmetto, Fl) was the best price both times. I also use this store for Amazon returns and they are always super fast and efficient. It has new owners/managers and has been pleasantly upgraded inside as well!

Rosalyn was very helpful and knowledgeable, extremely patient and had a great sense of humor.

They are fast, courteous and professional. We recommend them highly.

Super store - always pleasant and efficient - enjoy going there.

Everyone is knowledgeable, effecient, very pleasant, and make it a breeze to get in and out of there in a jiff.I always use them because I know it gets where it is supposed to go on time!

These folks/owners are very friendly and very efficient. They are hands down far better than the previous owner! You folks rock!

Friendly personnel. Fast service.

Very slow and rude employees working today. I have never seen such low quality customer service inside of a UPS store. NOT HAPPY

Great Store. Great workers. Great customer service

I use this UPS Store for Amazon drop-offs regularly but will not in the future. They probably dont care though. For the employee who accepted my return today and slapped the shipping label on the box, I contacted Amazon and they assured me you were wrong. I assure you your rude attitude was wrong. The have a Happy Thanksgiving after you realized it didnt change how you acted.

I am very pleased with the new ownership. The store looks great. Sheila was very helpful with my pack and ship for Christmas. Amazon Prime returns could not be any easier. Thank you again for coming to Palmetto.

Great customer service

Fast efficient and affordable shipping. Great team at Palmetto store! Thanks for being there during the pandemic guys!

Very professional and friendly staff. The lady that helped me was very patient with my English as a second language.I recommend this store in Palmetto, fl.The service was a little bit pricey.

Clean, efficient, and friendly! Gail is helpful and beyond exceptional with meeting all your shipping needs! You won’t be disappointed! Thank you for providing such a nice service!

Fast, efficient, friendly and easy. Couldnt ask for better. Great place to do business!

MUCH BETTER since the new management took over. Attentive customer service. Low wait time.Still havent confirmed they are following posted business hours (a problem under the previous management) but Im giving them the benefit of the doubt.Thanks for getting this store under competent owners.

Ups store in Palmetto was amazing today. They helped me ship a difficult size package..They also took extra safety precautions.. Thank you so much

This stores customer support is fantastic! I do all my shipping and printing with them.

The staff is always friendly and helpful.

The gentlemen that works behind the counter are rude. I went there to do 5 Amazon returns and they were rude and disrespectful. I asked them for some tape to close the packages and one replied “ I cannot keep giving you tape.” They all had Amazon Return codes in my Amazon app that the UPS clerk has to scan and they the actual shipping label will print so I cannot close the boxes until I can verify what item is in which amazon box. After being spoken down to I went to the dollar store next door and buy a 2 roll for $1 and have it to them. BEST ADVISE, FIND A DIFFERENT STORE TO GIVE YOUR MONEY TO. I started using the UPS store on Manatee Ave West, just a few miles away and they are happy to tape my boxes close no questions asked.

Friendly, efficient service. Previous shipping info saved which made second visit very simple. Package received on time with no issues.

Staff are so friendly and helpful. They are kind and patient even when there are many customers. Also they offer many services

Reckless that the delivery driver to a MEDICAL FACILITY 1.4 miles away REFUSED to put on a mask, requiring staff to stop what they were doing to go outside and get the packages from them. Witnessed this today and was SHOCKED (the facility checks everyone elses health status, including temperature, at the door and offers afree mask to those who arrive without one).So disappointing that the driver would rather WAIT OUT FRONT while medical staff figures out how to safely retrieve the packages from them than put on a free mask to prevent potentially spreading disease. All PATIENTS and STAFF are THOROUGHLY SCREENED before entrance, due to the high number of immunocompromised patients and NECESSARY medical staff. I really hope that the facility reaches outnout and files an official complaint.Wildly selfish. VERY disappointing.

The people here are courteous, efficient and the store is clean and well stocked. Best one in the area.

Completely unhelpful and blame the situation on the fact that they are a franchise, and independently owned If you argue with them about their shipping costs, they will find ways to tac on more charges and increase your costs. Go out of your way to not go here, otherwise you will be dissapointed! UPS corporate could care less what their franchises do, so no point in contacting them.....

This UPS store gives excellent service, they act professional and are courteous.

Previous owner flat didnt care. No investment in equipment (internet access) or the ONE employee - except when spelled by the owners relative. The place was a mess. BUT, in decades in the business world I NEVER received better, conscientious customer care than I received here. New owners now. Marco was ousted the first day. What the new owners didnt like came from the previous owner, not from Marco. The store (it is now definitely a store where you are there to spend money) is updated, neat, and pristine. Whether or not I come to rely fully on them remains to be seen. While the new owners deserve a chance, they seem to have made their staffing decision on a shallow appraisal of the situation they walked into; well see if thats a pattern.

Marco has helped me with multiple shipments, matching packing materials to the items to get the lowest rate. Hes friendly and helpful on the phone and in person. Dont believe all the negative reviews because he changed his hours (!). Great locally owned business.

Courteous, fast and easy

Very pleased with appr.5 shipments of very fragile art works of my recently deceased wifes. they all were ln perfect order and the relatives were impressed with these treasures. you will be highly reccomended for future business. God bless you.

Since ownership of the Pametto store has changed the customer service has improved exponentially! So happy doing business here now

Thank you for remaining open during this difficult time. Please stay safe and healthy!

Always cheerful and helpful, especially in these times.

Marco is the guy I deal with there and hes been great. Helped me out many times with mail forwarding. He knows what he is doing.

Shouldve known not to try to do any business in Palmetto so probably my fault. 30 minute wait for them to say our 1990s computers dont work and we cant help you.

Package arrived early, very happyExcellent condition. Thanks

The website says they open at 9:00 on Saturday but the door sign says 10:00 and is correct. The helpful employee said the owner knows the website hours are wrong but apparently has no interest in correcting. Reward the owners crappy attitude by taking your business elsewhere.

The guy behind the counter is rude. And the store at times closes randomly during business hours. This has happened to me personally three different times. Note on sort stating will be back ...but that’s also a moving target, comes back but not on time. Perhaps hiring an on-call person to cover those times when you are unable to remain open would help your reputation. I am done and taking my business elsewhere.

Another example of the pattern of how the owner of this place doesnt give a damn about his customers. A sign on the door tells us that the store is run by one of our neighbors. I guess our neighbor doesnt really care about us at all. Their own website says that the store is open at 8:00 am. But when you arrive, the sign on the door says 9:00 AM. As was said in an earlier post, Dont patronize this place. I took my package to the Post Office. You have to wonder how well they handle customers packages, if they cant even bother to update their website. UPS should be ashamed the they allow such a business to operate under their name.

Service is more important to me then complaining about opening and closing time plus who cares about the owner i care about how the workers treat me and my business while i do business with them - Marco delivers great service and thats what count the employees Keep up the good customer service Marco !!! thanks for 9 years of GREAT Service to the community !!!!

Ensure that the clerk does not deliberately over-measure the size of your box. You should premeasure it and then confront him if he does.

Great service & helpful people!

Worst UPS store ever! Horrible service, service clerk refused to accept international package because he says he doesnt have to, and he said he said he doesntt work for UPS and for him doesnt matter what they say...

Bad employees

If you have store hours you should ahere to them so people dont drive all the way there to find a sign on the door saying you closed early.

Marco the guy that helped me couldnt have been nicer & more thoughtful. He suggested a way to ship where it saved me alot of money and packed everything up for me!

Friendly and efficient.

There the UPS store. They did exactly what they were supposed to do, and they did it 100% correctly, they even did it with a smile.

Excellent customer service.

The staff is great, the store is spotless!

Quick, knowledgeable, friendly service.

Cleaned things up a bit but long waits.

Very polite, expedient, personal, quick

Under new ownership and couldn’t have been nicer!

They closed the door before the posted time. I got there before 6 pm and they had everything locked.

Need to change the hours on your website the store close at 6:00pm not at 6:30pm like the website indicate

Fast & friendly

Owner is rude and always opens the store late.

Drove all the way to this UPS because it says they are open until 630.....untrue ;(

Closed at 2pm on Saturdays, not 4pm like it says here.

Why does it say 6:30 p.m on the website and 6:00 on the door ???? Makes no sense, how about updating it so people dont go out of their way and then cant ship anything out ???

Website says open till 4pm on Saturdays,, store closed all day ! 4/11/15 Thanks for wasting my time !

What a joke

Still closed at 8am