I honestly thought that we had a good experience when buying our washer and dryer until this week.Do not lease from them! Our dryer went out during the last winter storm and we decided to get a new set. we found the set we wanted for 1700.00 and decided on the lease to own option after making payments of 400 a month for 5 months we found out that we were not in fact leasing to own but just leasing them with the option of purchasing them after 5 months.after paying $2000 it will still cost us $1000 to purchase them. The salesman did not explain the lease agreement in this way at all otherwise we never would have agreed to it in the first place. We are really disappointed in the way the lease to own option was misrepresented to us. Would not recommend them to anyone in the future.

Ended up replacing my lawnmower after two weeks of back and forth on the phone everyday. Low level service but outcome was good

Limited selection, no ladders of any kind, no specialty mechanics tools,, Limited answers about products they do have,, boxes of items not actually on the shelves, I had to step over and walk around other isles to get to what I wanted to look at, the owner/operator didnt seem very motivated or helpful. Maybe it was a bad day but it wasnt impressive.

Our washer went out and do to Covid, our local appliance stores were either closed or no to low inventory. We called Sears Hometown and they just got a shipment! To our astonishment, the friendly and courageous staff welcomed us and will deliver our new set the next day! They are truly what a small business is!

They were very nice and if you find something you want they sell it to you right off the showroom floor, but I have to be honest Western Auto has the best prices.

Great

Quality merchandise.

Got a great price on a nice stove and refrigerator. Very helpful staff

Its a good store. I usually get my large appliance here. It would be nice if it was a bit larger and had more stock.

Very helpful and warranty is BEST around. Has a local owner with accountability and pride in his products and services gives the feel of the mom & pop shop yet has what Sears has in variety and selection, name brands and reasonable pricing is key in providing its customers quality merchsndise and services that that its competition cant even compete with. They have earned my customer loyalty.

Friendly, helpful. Clean. Sometimes a wait before you are served. Parking is ok. Easy to find. (On main thoroughfare.)

Always had great service here and the gentleman has always went out of his way for us

We recently purchased a washer and dryer from this store. We experienced top notch customer service from the store owner, Phil. In fact, all the employees were very courteous. We appreciated Phil’s seemingly very honest opinions of various appliances. I know we will be back to shop with him again!

I love the couple that runs this Sears! Very friendly and Sears has always been an excellent company

Very helpful in helping us pick out a new dryer. Friendly service and they deliver and will haul off my old one.

Good service guy there very helpful and got a great price on a stove

Pampa Sears is awesome. Just bought a washer here. Ty.

Friendly folks

Phil really lives up to the store name. Hometown service and willing to help.

Very good prices! Highly recommend

Great place never had any problems with the staff

Great place for all appliances oh sure there is other stuff but the appliances are the main thing.

Home owned family-owned. Excellent service, great people.

Great people and product as well as service ask for Phil.

They will not honor craftsman tool lifetime warrany if the tool costs more today than when you bought it... And they do not call you back or tell you for months... Do not shop here

Awesome store with very friendly and knowledgeable people.

Mr. Phillips very knowledgeable and helpful

They were very helpful and friendly!

Good service good people