Im a huge DIYer! Home Depot always has everything I need when doing small projects or working on home repairs and improvements. The garden center is also my stop for any type of plants seasonal items. The paint center has helped me choose colors and practically covered my entire interior with paint. The staff are kind and prompt to assist with anything. They are pro-active in asking if you need any type of assistance. Overall, its my go to every time!

I would like to send a huge Shout Out to Lonnie in the plumbing section. He has helped me multiple time but yesterday he went above and beyond. We are doing a remodel of our living area and decided to try something different with our railing. We decided to use black industrial pipe for the horizontal railing. Lonnie took 35 minutes out of his shift to cut and rethread 22 pipes for me. We really appreciate you Lonnie!

Great employees that really make it worth the time. I have always had help and they always went the extra step.5/5 about as great as a department store can get.

A bit of a wait and Miguel was great to work with. Appliance department should no a bit more about fittings on unit, size etc. to get the correct prep on our end. Miguel got the answers we needed and well be ready for installation on Saturday.

I like the store but checking out lately is difficult. Its either self checkout or search the two customer service areas on opposite ends of the store. Maybe they need to raise wages to attract more employees

Wanted to get a door bought and installed but received no help getting it picked out and set up for two or more months. Then I received a call from Mel super nice guy talked me into buying and set things up. He stated I would get a call from another person to get installed. Two weeks later I received a call and set up a date. Tryed to call and get it rescheduled to another day cause of my wife’s work but going on 3 weeks and several calls no response. I even stayed home the day that we scheduled since I got no response on my rescheduling options . Reached out to the local store for help so we will see what happens but pretty soon going to go in and request my money back if I don’t get any help. Can’t believe how I want to spend money but they don’t seem to want the money. Thanks for your time to read this!

My home away from home. I swear Everytime I walk out of this store for a $10 item I end up leaving with $200 plus dollars of items...

Ive never had a problem with this home renovation store. They have a good selection of flowers and plants to include fruit trees and vegetables. Prices are typically competitive but could be better on some items.

I absolutely love the way you give directions to something when you think you have a clue.. I think its in aisle 19 or 20 a or b . With a wave and a point.

Friendly staff walking around making sure everyone needs help

I found that you dont carry what I needed. Not only did you not carry the metal piece for the end of home made ramp for a pick up, you dont carry ramps period. You lost my business to Lowes!

Visited Home Depot this morning to get a quote for an install of sliding glass patio doors. Corey did an excellent job of setting me up with an individual to come out and measure the existing doors and I look forward to working with Corey when it is time to order the new ones.

Went to return something that wasnt working I bought a month ago. The person was really helpful. I returned it and helped me order a new one to be shipped to my house. Excellent sevice.

You can find what you need here. Also a good location. Only lumberyard in that immediate area

Not the best staff but they had what i needed

Always find exactly what I need in there

While their competitor is little better, their employees have, clearly, zero training when it comes to service dogs as well as the human they are working to assist. If you have a service animal id recommend avoiding at all possible. Seems to be a company issue through the local stores.

Had what I needed and staff was helpful

Easy to locate what you need.

Came in on Saturday and asked to talk to someone about ordering hardwood flooring. When asking a sales associate they paged and then said there was no one in flooring. Try another day this week they said. Okay, so we will go order the quartz counter tops we wanted. Oh, there is no one in counter tops today. Maybe they will be here when you come later on in the week to talk to the flooring guy they said. What is going on? I feel like this is a joke, especially with it being a Saturday.

Needed a pad for a square sander. They had a square sander to sell but no pads.

My husband and I stopped by this location to check the snow blowers out. We stood in the area up front for close to 5 minutes as employees walked by. No one asked if they could assist us, or if we needed anything. One employee finally stopped by and looked up items for us. She was very nice and helpful. Hopefully our next visit will be better.

Always friendly a willing to help find anything.

Shout out to the great team at Home Depot Papillion, Reenie, Pat and Christopher! Turned a bad HD experience (different store) into a great HD experience. Thank yall so much!!!!

Love it the people there were very helpful

Mel was awesome. Very nice. Helpful and professional

Good selection and good service

I dont like how often I have to go to hardware stores for work. And I really dont like how that is bleeding over to my personal life.I dont frequent this location as often as North O on 72nd or Central at 120th (today brought the total to 3 times and 3 of them were today)...maybe thats why it felt like the Lowes on 72nd near Cornhusker??

Store layout is somewhat confusing but after being there a couple of times it gets easier. Staff is helpful. On par with Lowes - which store you visit will come down to preference.

I have been coming here for over a decade, both for work and myself. I was extremely pleased by the reaction from staff to a customer that was mad the return policy was expired. It astounds me that people do not read the print, or that they cant understand how a distribution business like you work. The customer service did a GREAT job explaining that the manufacturer would honor their warranty for the part that broke. Of course the lady insisted it was wrong on your part, but ai applaud you for being so calm and courteous! Ill choose you, especially the Papillon location over anywhere!

Home Depot is pretty rude went in to buy something for a job and I entered the store and went from on section to a different one admit was as if I was a criminal there were 5 people watching my every move and it was so uncomfortable I left and went to Minards instead

Good store great people.

Cant find anyone to help you. Employees seem very unhappy to work there.

Can never find help here. They need a buzzer system in every aisle so we can call for someone.....anyone.

Love coming to this location. Crew members are always helpful! And they are personal, not a robot following prompts

Bought a hot water heater online and had my daughter pickup only to find it was a previously installed unit, sold at new price, went to register unit only to find out unit had already been registered to someone else, strike two, downloaded app to control water heater and wont connect, stricken three, hence why it was returned. Went to store last Saturday to point out problems, and was told manager would contact me, within 24 hours, day five, not sure if its crickets chirping or the ice outside. Not Fuc&I;g Happy! By the why the heater does work as a heater, but I paid for a smart heater that I could control because its in a hidden wall enclosure.

Great place, you can get in and out of quick

Store is very big and hard to navigate. Didnt have the hardware I was looking for. Staff was helpful.

Was looking to add a shower to one of my bathrooms and they had a better deal here then menards.

Found everything I needed except a cashier.

Ordered a new dryer with delivery and installation. Delivery people had every excuse in the book to not install it. Couldnt find vent, cord not long enough, vent not right length. Had to go back to store to exchange cord and vent was told that i was not able. Finally manager lady got it exchanged but the only guy in appliances was at lunch so noone could help me find right cord or vent. Had to go to different store to get help got the same things i just exchanged. But now i had to install it myself:-( Ended up putting a dent in my new dryer while installing it :-(Dont trust their delivery drivers.

The staff overall in home Depot at the Papillion, NE location can use some retraining regarding acknowledgment, personalism, and offering assistance when they see a customer in the store and not coming across as annoyed when asked a question. After three or four people appearing too busy doing nothing but ignoring us, we were fortunate enough to end out our visit with a delightful staff from the appliance section named Susan (it should be noted that we were in the backsplash area) Susan was not only delightful but appeared happy to be at her job Happy to have one as so many dont during the pandemic. Susan was very personable, knowledgeable and caring. It would be awesome if Susan could train the rest of the grouchy unpleasant uninviting staff overall.

Great! Got the drill/ driver kit I wanted they had a lot of them in stock. Everyone was friendly and helpful.

The only reason Im giving even 1 star, is because thats the only way I can leave a comment. Ive come to find out that all Home Depots are just SLOOOOOW. I went to 3 different locations to return one item that my mother purchased. I waited for EVER at all 3 locations. The last one was the quickest, ( at 17 minutes) waiting in the return line. Thats RIDICULOUS! That is why I shop at Menards. I LOVE MENARDS!!!!!

This world needs more employees like Michele! She is very genuine and kind. Spoke to her for a few minutes before my interview for part time work and she made my experience incredible.

Needed copy of receipt for warranty. Customer Service was fast and friendly.

I was impressed by the greeter. He didnt just know which aisle the items were, he gave specific directions to how to find the items on the shelf. One item was too high, but a employee dragged a portable stair across the store and fetched the item down. The item I needed wasnt at another retail hardware store, but Home Depot had a good selection.

Fantasic place! I went to several different stores to try and find the plumbing parts I needed and they were the only ones they had with the proper parts and knowledge to help me!

Nice store, very helpful employees! Ill continue to shop there.

Would like to recognize Al at customer service. He was working his butt off today w no help. He was getting yelled at by customers and he was trying his best to help everyone at customer service and did a fantastic job!!! Please give him a raise, he was literally sweating to get curbside pick up orders and people in line and the phone and everything else and he stayed positive and helpful the entire time. Good job Al there needs to be more people like you

Usually pretty good, but not this time. Very rude employee.They make a big deal about requiring masks, but according to one employee at the self checkouts this time, theyre too busy to wipe them off.Even though the last 4 times or so Ive been to this one, the employee at self checkout at that time has always made sure they wiped them off after one customer and before the next. They wouldnt even let you over to that checkout until they wiped it off the other times.

Best store. Large variety of items.

Person working in lawn and garden did not know what pruning seal was. :(

Always has what Im looking for and then some

Parked there to go to papillion day and watch the parade

Its where I buy all my tools.

Helpful employees, found what I needed right away.

Bought my new mower best price

Great people to talk 2 & great prices for what for whatever I want to buy 2!

They had all the wood and materials my wife needed for her bird feeder project and the staff was very helpful and courteous showing us where we could find everything.

Had a very good experience with an employee at this location on the phone. He was very polite and answered all of my questions. He went out of his way to find the answers. Unfortunately I dont have his name, but he was great.

Always found great deals abd a good selection of quality power tools. My go-to shop for DeWalt products.

Almost always have what Im looking for in household repair & fix-it jobs.

Was very helpful with online low inventory issue of which it wont let you purchase online.

Great store to shop

They had the paint brush I was looking for in stock.

Just there to pick-up one lighting item. However, I was greeted several times & offered help! Everyone was so friendly that I wished I had more shopping to do. 😉 It was fast, but sweet.

Your complete one stop home improvement store! Can always find what you need here. Very knowledgeable and helpful customer care associates.

If you look online for your stuff itll tell you what aisle and what Ben it is in exactly

Typicall Home Depot. Prices are average, but some times they have good deals.

With the toxic attitude Ruth gave me the workplace moral must be bad. I dont see any reason to put off that attitude to someone that was respectful from the start.

Its setup a little different than others and things are a bit difficult to find but staff is friendly

Not as good as Lowes as far as pricing, discounts, and staff help!

Didnt have what we were looking for

Wish they had the snowblowers that are in there ad so I could take a good look see.

Picked up an internet order. Kid at customer service was rude. He couldnt pick up the item alone because it is heavy and he asked another employee for help. There were 2 other employees standing there also. No one even asked if I would need help lifting it into my SUV. Cant use my military discount online like Lowes. Hate going to this place but they had what I wanted.

Great service

Found what I wanted and it was will be put together and I can pick up next week. Gwen, from outdoor furniture, was a great help as was cashier. She even got me a chair to sit in while she processed by purchase.

They always have just what I need

I didnt catch her name, but shes awesome in the paint department!

Small selection of personal locks

Ive shopped here off and on for things Ive needed around the house but today makes me question if Im going to continue shopping here or go to Lowes or something. I ordered some knee pads online, a nice $36 pair, and when I came to pick them up they gave me a very different $15 pair. I came back to get the correct pair, and it turns out they didnt have the ones I ordered in stock, and gave me a $34 pair without refunding me the $2 dollars. Pretty terrible customer service.

Great service

Fast clerk got online order rapidly. Smaller store easy to make it around but you might not find exactly what you are looking for.

Great place

Great place, always has what I need

Great store!! Military discount is awesome!!

Good prices. Nice people. Everything you could possibly need. Great hours of operation. Convent location. Plenty of parking. Great garden center.

All of the customer service reps that I approached or spoke with for direction or check out were very hospitable, never showing any signs of agitation or irritation. They were kind and very helpful. Kudos to Home Depot in Papillion, Ne.

Pretty standard Home Depot

Just a shout out to the man that helped me today. He said he was a manager. I came in after a rough day and he was helpful and kind. Thank you!

Great folks! I really like how they provide community resources to support Eagle Scout projects and Vet-organization projects! Very community focused!

The Staff was very pleasant there.

They priced match an item out of stock and the sales people are very friendly.

Best customer service Ive had in any home improvement store. Everyone is friendly and helpful. They helped me load everything into my truck and gave me military discount.

Couldnt find the battery for our electric mower

Glad to see they brought back curbside service during COVID risks

Excellent and kind employees! I was looking for a specific size nut and bolt and one of the workers helped me find it easily!

Had a very good associate help me find what I couldnt.

Customer service at this location is almost non-existent. The current staff seem to be bothered when you ask questions. what happened to greeting a customer when theyre in your nearby area, and then when you ask where something is how about you walk them to the item instead of saying oh I just think its down aisle whatever. You could probably learn something from Lowes.