Computer would not display the second monitor. I called and and the problem wad fixed instantly. I am very pleased with the service and their computers.Dace C

I had a terrific initial experience with the team at Schrock (Papillion). Trenton answered many of my questions over the phone before scheduling a home visit. While he was here, he worked efficiently to resolve the issue. Im absolutely thrilled with the service I received and will definitely be relying on Schrock in the future.

Trenton and Trent were very efficient in answering my questions regarding a new desktop computer. Really appreciated their knowledge and the service I received. Looking forward to using my new computer. Thank you!

Corby spent time with getting my printer up and running. He was patient with all my whining and complaining. He kept his good humor and kept me from becoming over stressed I discovered it is easier to give him control on the Schrock desk and let him take charge.

Wonderful computer repair company! The employees are the nicest Ive met, and they do an excellent job fixing computers.

Thor isnt lying. His employees are some of the nicest young people around. Highly recommend.

I had a printer problem with my network printer. after 4 hours of frustration, I called SCHROCK PAPILLION for assistance. Trenton came to my rescue. After 1 hr and 45 minutes he found that one channel of the network switch was not working. I was able to change the printer to a different channel and he reconfigured the printer and everything worked. I believe that the 11 hour power outage last week along with a spike when the power came on, was the culprit. KUDOS to Trenton for his assistance.Mike Brenneman

I called Schrock Innovations today because my computer locked up on me and the screen went black. I need my computer for a job interview on Zoom tomorrow and was in a panic. I spoke with Korby by phone and he talked me through removing the battery in my computer and restarting it. When that didnt work, he recommended that I bring it in to be looked at. He met me at the door and when he powered up my laptop, of course it powered up correctly. He explained what had probably happened and helped me walk through what I would need to do tomorrow for my call. We also talked about upgrading my system (as my laptop is old and out of date) and he presented several options.I am SO appreciative of his help today! He was calm. kind, and informative and helped me to feel ready for my call tomorrow. I will definitely be calling Schrock, and probably asking for Korby, later this summer/early Fall, when I am ready to upgrade.Thank you for having such great employees who are willing to help someone over the phone first, and have such great Customer Service! Five stars for Korby!! Thank you!

My first experience working with Corby, so polite, good listener, understood my problem and very efficiently corrected it. I would definately return to Schrock! We purchased their Christmas Special Computer in 2014. With their assistance I am still able to use this computer!!! Its definately not a box store computer as Thor would say!

I have had all my computer work done by Schrock since they built my computer six years ago. They have always been very responsive and helpful. This particular call was supported by Gabriel. Everyone at Schrock is very helpful, but I particularly enjoy working with Gabriel. He is always very professional and gets the problem solved or points me in the right direction if its not a computer setting problem. This visit turned out to be a problem with the printer itself and not due to computer settings.I would recommend Schrock Innovations to anyone wanting a good computer built and good service afterwards.

Schlock innovations fixed my laptop for free and made suggestions on how to make it work smoother. The workers were so kind and helpful. highly recommend coming to get your laptop fixed here!

Bought new components for a high end build but didn’t have the time to piece it together, super impressed with the knowledge and service provided by Corby. Great experience

Corby, at Schrock Papillion, was very helpful in clearing out continuous, unwanted Google advertising notifications and resetting my computer to operate at its best. He responded patiently and knowledgably to my lack of computer skills and provided an easy, at home app I can now use for any future problem reviews. I always recommend Schrock to anyone needing computer service. Thank you, Corby

I stopped by at Schrock innovations in Papillion and had jeff look over my computer after my water cooler wasn’t working, Jeff worked on my computer for only just one night and had already replaced it with a new nice air cooler for the time being for really cheap! He had been helpful the entire time even after returning it to me I had an issue with a storage device and he came over and helped me with it. Honestly Jeff did an amazing job on the cable management and did everything perfectly he deserves 10/10 for all the help he gave to me! Definitely if i have issues in the future I’m going back there and having them help me.

They were able to recover some pictures from and old laptop for me that I thought were lost. It was quick and very reasonably priced. I was expecting to pay much more. Very professional and helpful! Definitely will go there again!

Jeff is the best tech ever!! He was so patient with my husband and I. We are not real tech savy so Im sure we are a challenge to work with. thanks again Jeff

Schrock is definitely user friendly. As a computer owner for 30+ years, I have found Schrock to provide the best service in the Omaha area. I trust their expertise to make any necessary repairs and to provide professional service at a fair and comparable price.

Got my laptop all updated and running well very promptly. Never disappointed with their service!

They took great care of my computer and got it running again. It turned out it was under factory warranty so they sent to the factory to get fixed in order to save me money. Answered lots of questions I had also. Will go back for all my computer repair needs

Explain things clearly, very professional in what they do.

Good people who explain the process needed. Excellent work

I had a question and spoke with Jacob who immediately took care of it. He was very professional, courteous and efficient. I am pleased with my service at Schrock.

I took my computer in at 1:30 pm and got it back at 12 noon the next day with a new power supply 450W. The old one quit. I am very happy with their service.

Living several hours away from big cities can pose problems when you suddenly cause yourself a computer issue. Once again Ryan at Schrock saved me and was able over the internet find and correct in minutes what I had spent a week at. My computer is no longer a tree stump and now purrs with the power of a nuclear submarine. Thanks you Ryan!

Excellent service. Knowledgeable staff. More than one person in the shop helped deal with the manufacturer to fix my computer under warranty. I appreciate everyones help. Thank you to Ryan for being so patient and answering my many questions.

Ryan and Niki are wonderful. I had an issue with a MACBOOK pro. Your folks cleared up the problem in no time at all. I also want to buy a new Windows desktop and these two people gave me the lowdown on your holiday special. I will likely buy the computer they recommended. Great knowledge and great customer service. I will definitely come back and would recommend this facility to all my friends. Thanks

My Husband purchased my first laptop at Schrock. I have been so thankful for their helpfulness when I did not understand a process and had to call them. Their availabity to do maintenance or just check-up on a perceived problem has been phenomenal. Explaining what I need to keep my laptop at maximal performance was very helpful and no pressure is ever applied to buy products. I would highly recommend them for anyone!

Ryan was very helpful in solving my computer problem today. I had received a notification about the backup not working properly. He checked it out using the Schrock Desk application and executed a successful backup. Ryan also answered all of my questions so I could understand what was happening with my computer. Thank you

Ive always had professional and friendly service from the Schrock employees. I recommend them to my friends.

These guys are awesome I had to say the cables break and on the same day they were able to get me some replacements and I am so grateful to them

Friendly helpful staff, knowledgeable and great customer service!!

Have been using Schrocks for a while for pretty much all of our computer issues. Had ordered a new tower built by them with a nice discount and easy ordering experience. Just wish that they would have told me that the parts were back-ordered when I purchased it so I wouldve been prepared to wait a month from my order date for my tower to finish. Thought they wouldve had the parts ready especially if they were pushing a sale on those towers.

I listen to the radio show and have done so for quite a few years. Purchased the first and second generation tablets when they came out. The people working in the store were friendly and knowledgeable and patient. My husband is not techy and had a slew of questions when I purchased the first tablet and his questions were answered in a way he could understand. Just wished there were updates to the android system for the tablets.

Parker was very patient and helpful. Computer technology is difficult for me and he was very professional in all conversations. I felt at ease and very confident of his skills and expertise!

I wanted Schrock Innovations to put a solid state hard drive in my computer when they had them on sale. Problem was that I live 2.5 hours away in central Iowa. I was going to be in the Omaha area for a short weekend to take in a concert. I called them and asked if they could accommodate my schedule, I was totally expecting them to say no. To my delight they said bring it in when you get to town. Dropped it off at 2 pm on Saturday and picked it up when they opened on Sunday. I highly recommend Schrock Innovations and a solid state hard drive update.

I am disabled and recovering from a broken shoulder and ribs...i was trying to install virus protection and them connecting remotely to help me beings was unable to do it myself...after many tries and many codes they said they would send someone to my home beings i was unable to go there and have them get my computer take it back to shop download antivirus and return it home...Parker came I suggested him trying to do it here to save trip back to shop back to my apartment and back to Schrock location...after much hard work and many attempts was a MAJOR SUCCESS!!!!!!!!!..he also checked few things out gave me the good to go!! Parker was extremely patient kind helpful with a sincere heart!! All of them at Schrock spent alot of time with me and was very kind courteous and extremely helpful!! In these times this is hard to find...I HIGHLY RECOMMEND SCHROCK INNOVATIONS TO EVERYONE FOR ANYTHING FROM PURCHASING COMPUTERS...SOFTWARE...COMPUTER ISSUES...EVERYTHING FROM A-Z!!! again many many thanks to Parker for coming to my apartment and being extremely professional kind and caring and all at the shop that so desperately tried to help me!! I can NEVER THANK THEM ALL ENOUGH!! AND oh yessssss THOR is also absolutely AMAZING...HE IS A COMPANY HOWEVER HE IS AN AMAZING PERSON THAT GOES ABOVE AND BEYOND TO HELP SOMEONE

I have always had good service with Schrock. My computers are safe and operate in top condition thanks to regular maintenance checkups. I swear by them!! Thanks Schrock employees!

Since 2011 Schrock Innovations has been my go to store for all my computer needs. I wish to thank Parker for the excellent help he gave me on May 22nd when I was unable to get the Windows 10 update onto my computer. Parker was very patient with this 82 year old and my slowness of typing and understanding what I needed to accomplish. He helped me get the Windows 10 update onto my computer. Joan T,

Technician was a huge help with a bios flash, quick and professional, and at a phenomenal price. Thank you Ryan.

Jeff did a great job.

Theres nowhere else I would take our computers as Schrock has proven to be very trustworthy & reliable. We have been taking our computers to Schrock for years now, for everything from maintenance to security and Update programs. Phone calls on issues are quickly solved over the phone by giving best possible solutions...and if they cant, they will use Schrock Desk (over the phone) to check my computer remotely. They stand behind their work which is very reassuring.

Excellent service. Couldnt be happier. Many thanks to Ryan

Five-Stars all the way on this one. If I could give them more stars I would. I am hesitant to leave this review because these guys are so good they deserve to go big-time and have a ton of nation-wide customers. Im afraid they could get so big I would loose their personal excellent support. Thors show on the radio and Facebook is great always giving outstanding advice. Ive been listening for years. The guys in the shop and over the phone are knowledgeable and humble. They have always solved my issues quickly and the charges are reasonable and affordable.

Love these guys. Right approach to every problem.

Cant wait for the Des Moines store to open.

I am looking at a laptop for college and the worker at Scheock was super helpful. He helped me look at laptops that fit my specific needs and answered any questions I had. I would recommend them to anyone and they will be my first thought for computer troubles in the future.

I listen sometimes to their radio program on 1110am, and thought why not pay the extra to get great service and make life easy for myself.Wrote sticky note with instructions and left on computer asking to remove every non-essential program except for MS Office and MS Project, then install Windows 10. Dropped off computer and read through the instructions with the tech. Sticky note still attached to computer. $300 estimate seemed stiff, but sure lets do it (new customer coupon cuts down to $200). Day 3 - here comes the bad news. The Tech thought my instructions meant to wipe hard drive and install fresh copy of Windows 10, in the process loosing all my personal documents and photos...ouch! Upon figuring out there was a problem, tech offered to send my hard drive to a data recovery center at my cost of an additional $400+ depending on the extent of damage. Some businesses take the customer is right attitude, and try to make right. In my case, Schrock took the customer is wrong attitude and I feel burned.A suggestion for Schrock would be to have a form customers have to sign if the hard drive is going to be wiped, so that way the customer would know everything is about to be lost. The third star on the rating was earned because they made a courtesy call daily so I knew they were still working on something.

Short and sweet, Parker went above and beyond and installed my software and drivers that had been mysteriously been dropped from my printer. He saved my day. I cant say enough.

I thought my laptop was done for! Thanks to Shrock they fixed my screen and made it last! Still working great 1.5 years later!! They were professional and so helpful and priced reasonably!

Had trouble getting Secure Updater running. Called in to the Papillion branch and Parker had both my PCs running in no time. Great Job

Very impressed with the employees, computer buys, and down-to-home atmosphere!

Great service, great people. I always have a great time when I go into the Omaha shop.

Called them for a few questions and got answers that I needed 😀

They do computer repair, sell new computers, have Windows 10 fall & spring upgrades to assist in the upgrading of Win 10 when the upgrade comes out. I also have maintenance work done to make sure the computers ran efficiently & fixed any minor computer issues. Three stores in Omaha, NE, Papillion, NE & Lincoln, NE. You can order computers & accessories from their website.

We recently purchased a laptop from Schrock to replace our Mac. In our Mac we had family photos and a specialized farm accounting software. Since our farm accounting software was written for Windows, we needed Parallels to operate the problem. Too, many of our files on the Mac had been converted from excel and word. In short, this wasn’t going to be an easy data transfer and despite Nikki’s confidence, I was VERY skeptical that the transfer would go well. BUT, Ryan, a junior tech no less, made the transfer completely and without any hassle for me!! It’s been the easiest transfer I’ve ever experienced!! Ryan has made us Schrock customers for life and we can’t recommend Schrock and Ryan enough. I’d give them more than 5 stars if I could.

Parker and the remaining IT staff have been extremely patient and helpful as I am learning my new computer and the upgraded components since my Windows outdated. Thanks so much.

There are a lot of computer company s in my area, but Schrock Innovations takes the time to explain any question i have about my computer and fixes it at an affordable price.

Fixed my computer fast with no problems and gave me a discount for first time consumers

I have been a Schrock customer for many years for new computer hardware, periodic preventive maintenance and repairs. They are a quality company with great customer service. You can take old equipment to them for secure recycling. You can get their free Drive Adviser software to monitor for hard drive problems. You can get their Secure Updater to automatically keep current versions of your third party software applications. Their goal for preventative maintenance is a one to two day turnaround and they usually get it done that quickly. If youre in the greater Omaha area you need to give them a try! Oh, I almost forgot, they can hook you up with the best Symantec security software!

Service center replaced a router in January. The ethernet part failed this week and I needed to replace it.

Waited 3 weeks for them to fix my laptop. Called them multiple times during this time period, was always told I would be called back but they never returned my calls. Took them 3 weeks to tell me that the part my laptop needed is no longer manufactured and that they wouldnt be able to fix it unless I wajted a refurvished part. No idea why it took them so long to update me, but Im just buying a new laptop for cheaper than it would have been to fix my old one.

Professional, Confident, His Voice made you feel comfortable !!! A real people person. I called into the Papillion Center trying to explain what I wanted him to check on my computer. I recently had surgery on my eyes and its hard to read things. I told him that I didnt download the 21H1 yet, he took control & helped me with the download. Seriously, Mr. K Korby technician was very understanding & patient to take the time to pay attention to my needs... He shine! Im a lifelong Schrockville fan!!! He also took the time to help me find an external hard drive to fit my budget. Ill add hes a KEEPER!!! Ill be calling in for a computer checkup...Hey Thor any specials on check-ups for out of towners??? Thank you for hiring the best of the best.

Every time I go into the Papillion store in their new location, I am met with smiles and instant assistance no matter what the problem.

The Papillion Service Center has been my saving grace for years. My family only buys things from Schrock (preferably on sales) and the guys in Papillion make sure all my mess-ups or just plain “don’t get its” are solved. Nikki was very helpful in getting all the right stuff on the computer I bought for my grandson during the upgrade sale and Jacob is really a good stand in when Parker is busy. Lately Parker has been helping us so much that I think he recognizes my voice without looking at caller ID. Thanks so much! I give anyone who tells me about a computer need the Papillion number.

Great service, my laptop was repaired well and quickly.

Excellent service, brought in a PC that wouldnt power up, got it back less than a week later. They called me with every major update and managed to back up and reinstall all my programs and kept my authorization keys intact.

Ive been doing business with Schrock Innovations over the phone for several years. Nicky (sp?) at the Papillion location has helped me several times during over the phone purchases. Since I live in Texas and Schrock is located in Nebraska, I cant go in but the customer service I have received by everyone in the Papillion location has always been top-notch! Thanks for always taking the time to answer my questions and Thanks to Thor for training his employees to give great customer service.

Have been a Schrock customer for several years utilizing the Papillion Office (at the 72nd and 370 location and after the move to 84th and 370 site) for initial virus removal, installation of further security protection via annual renewal of Symantec Endpoint protection product, and periodic maintenance checks. Service has always been very prompt, professional, and transparent related to work completed with each order. Bottom line: excellent service provide by highly qualified staff.

So had a problem with my computer on Thursday and took it to Papillion. The young man that was working by himself helped me with a computer hardware problem. He fixed it in a few minutes and got me back on the road. Nice so i didnt have to drive back to Omaha to get it.

I havent had to do much in store but the buying experience was awesome and ongoing service has beed outstanding. Staff is on top of warranty and software updates and gives plenty notice for Windows update issues.

Had an issue with Secure Updater. The Tech was fantastic, and the Schrock Desk worked perfectly. Thank You!

Amber has been a great & wonderful help. A lot of patience. Thank You.

Very helpful and detailed oriented get the Computers running At full speed

Thank you to Dillion at Schrock Innovations store in Papillion! Dillion quickly and expertly assessed a computer failure in my home PC and provided the most cost effective solution. He quickly saved my data and documents from my old broken machine and moved them to the machine. He showed me how to access all the old data and he turned a time-critical situation into a major success! Well done!

Bought a upgrade. Their support shorted them on the laptops but they made it right with us to great satisfaction.

After having my computer for a month, ordering the wrong part, finally I called them and it was done. While the person was ringing up my bill, I turned the computer on to see if it was repaired. They were going to charge me when they had done nothing! Worst place ever!

The October 17th upgrade of Windows 10 could have been a daunting task. Fortunately, I acquired the Shrock Innovation Safe Upgrade. The installation was simplified and made for the non-technical user. During the past several years I have used the Papillion location of Shrock Innovation for annual computer checkups, recovery of data from a hard crash, and the initial installation of Windows 10. In all cases, they were very reasonably priced and have a professional staff that is customer-oriented.

Very friendly and knowledgeable staff! Quickly resolved my computer problems each time Ive needed them!

Extremely disappointed. Took HP G7 in for estimate to replace crashed HD. Was told it would be over $300. $100 for new HD (500gb) and $200 for OS. Then they attempted to sell me one of their proprietary systems @ over $400. Went to Best Buy & bought new HD (1TB) for $52 & got imaging software from HP for $33. Fixed computer for less than $100 myself. Not sure what they were going to do for $200 more. Recommend that you think about fixing it yourself or going somewhere that is not going to gouge you.

Overall Great Company To work with, check it out for yourself!

I spike directly with Thor and got super help with my questions.

Excellent, barely describes them

Great customer service

Had the dreaded blue screen but they fixed it and helped reinstall my favorite software, though old....Thanks a bunch!

Great staff

Parker

Bad service

Schrock is the place to go for computer information and solutions.

I think Korby went above and beyond to get my laptop working. Hell be the one I call for any future computer problems!