I had an awesome time at Ripley and Fletcher Ford ordering my new 2022 Ford F250 Super Duty diesel truck. Salesman Mike Charette walked me through the process, explaining the many options available and what would work best for my needs. He kept me apprised of the delivery date and coordinated the extra details to be done in time for pick up. Manager Tracy got me the best financing out there. Great personalized service. Pleasure to do business with.

Extremely friendly service. I was impressed with their desire to assist me, especially since I was from out of town. I called and left a message on the answering machine during the day, and my phone call was returned quickly. That speaks volumes to me about the professionalism of the business, especially in the current climate where businesses are often too busy to return your call. Fantastic experience!

Buyers and Traders Beware! Love the truck I bought however the dealership is exploiting the pandemic and lack of available inventory. You will pay super premium prices including the air in the tires! There are no deals to be made here! Shop around you can get much better deals some where else.

First time doing business with these people. Bought a new Ford Ranger. The purchase experience was pleasant and easy. Without hesitation, I would do it again.

Awesome experience !!!!!! The people at Ripley & Fletcher Ford are Amazing !!! Wonderful buying experience...... Had a really nice salesmen ..Jake..... and the owner Joe.... Awesome guy .... Bent over backward to help us get into our new (new to us) 2012 Nissan Rouge....... Beautiful vehicle inside and out at a great price ... So very happy we brought our new baby home today !! YAY!! Thank you for being such a great place to do business with....... If youre looking for a Good used car or truck or a brand new one THIS IS THE PLACE TO GO !! You have Definitely made us lifelong Ripley & Fletcher Ford customers!!!!!! Thank You......

Helped me get a car that fit my needs at a very fair price.

If you ever need to go to the garage to have your vehicle worked on, please avoid Ripley and Fletcher (old Tinnys) in Farmington.3 weeks ago I went in to have my breaks done, told them to do whatever to make them new again. Pads, rotors, calipers, whatever. They did the pads and rotors, told me the calipers were fine. That was $700. 🤢I was in this past Monday for an oil change and tire rotation that I had a gift certificate for.This morning on my way to Farmington with two of my children, I could smell my breaks getting hot. I pulled over and smoke was rolling. I called Ripley and Fletcher. Jason was amazing, he sent a couple guys out to get my Explorer and a give me a loaner car. They said the caliper seized, which I figured, but I asked why it wasn’t done 3 weeks ago while I was in there. They said they didn’t put new ones on because it was fine. I never knew a caliper went bad over night? But I’m just a female so whatever. In the end I ended up paying for another rotor, and a new caliper. $250. They didn’t charge for the labor. 🤣That place is a joke. Also, if the salesmen think no one is there, without checking the waiting room, they like to call each other homophobic slurs extremely loudly, very very professional. Especially in a highly populated LGBTQ community. ✌🏼We had been going there since we bought the car, almost 3 years ago. When it was Tinny’s we never had such awful experiences. Jason was our salesman when we bought our Explorer, and now he’s customer service for the service department. He is still as helpful as ever and I wish him nothing but the best and hope the owners know how lucky they are to still have him there.

Had a great experience at Ripley and Fletcher Ford. I wanted a very specific F250. Mike searched all over the North East to locate what I wanted. When we could not locate the truck I wanted we sat down and built the exact truck. Once the truck was built I met with Joe (the owner) and discussed the price. This was the first time at a dealership that I felt I got a fair price without having to negotiate to get what I thought was fair. A few weeks later my new F250 showed up, just I had built. The perfect truck for my needs at a great price. Ripley and Fletcher Ford is a great dealership and I will definitely be back next time I need a vehicle.

My husband and I just purchased a 2020 F-150 Lariat truck. We absolutely could not have been more pleased with the service and attention we received! They worked with us on a fair trade-in price for our old truck and came up with a very agreeable package for our new truck, despite a few hiccups on OUR part! Who forgets their checkbook and Title? Dealerships like Ripley & Fletcher do not exist anywhere else that we have ever lived! Great service. Great people. Special thank you to Jake and Hank!Denise and Art Smith

Great experience. I was after a used F250 and Cam pointed out an even better almost new F350. Perfect for what I need!

After seeing a bronco in stock on their website I called to test drive it, sales told me they would have me in it by lunch. Two days and 6 phone calls later I lost track of their excuses and never got a test drive.They never followed up with me either. I went to Rowe Ford in Westbrook and left the same day in my new Bronco! It was refreshing to not be lied to, to just to try and get my business.Very shady sales crew at Riley and Fletcher. I will never do business with them.

Great service every day!

Great place to buy me and my wife got a used 2015 ford focus worked with Mike he got use in it the same day and the finance lady is supper nice she explains everything very well we have worked with Jake in the past too very nice people to deal with I will definitely be back to purchase again in the future.

I have purchased 3 vehicles from Ripley and Fletcher. I keep coming back because the service is exactly what I hope for from a car dealership. Many thanks to Mike L! Ill be back for a 4th one day!

Service was very good. Will getTruck wen. Pm easy to talk to. Thay did just what I asked

After we got past the bumps alont the sale, all was good.Thants to Randy, Hank and Joe for making it happen!And Greg and Charlie and the plow crew.

Salesperson, Cam Robinson was great! We enjoyed speaking to Joe and how professional and friendly the whole staff was.Thank you, Tracy for making the paperwork a breeze. Kudos to you all.

Had broken down truck towed there over the weekend, was not a customer prior. Called them on Monda, they told me they were booking out till Friday, I mentioned the sooner the better since I was to leave on vacation on Friday. Truck was ready on Wednesday! What more could I ask for? Price was reasonable compared to the dealer in the Saco area.

Great service, friendly business

Very helpful

MY WIFE AND I WAS IN AN ACCIDENT RETURNING HOME FROM DELAWARE. OUR INSURANCE COMPANY SAID THAT OUR FORD TRANSIT CONNECT WAS NOT REPAIRABLE. NEEDED A VEHICLE. WE LIVE IN AUBURN AND CENTER STREET IS SATURATED WITH AUTO DEALERS BUT WE DID NOT THINK TWICE OF WHERE WE WANTED TO PURCHASE OUR NEXT VEHICLE. RIPLEY AND FLETCHER! WE HAVE BEEN CUSTOMERS SINCE 1986. THEY ARE FRIENDLY, COURTEOUS, AND LISTENED TO OUR NEEDS. THEY GO OUT OF THEIR WAY TO SATISFY THE CUSTOMER. WE PURCHASED A USED FORD ESCAPE (OUR THIRD ONE). WOULD WE RECOMMEND THIS BUSINESS TO OUR FRIENDS? YES! YES! YES! CANT SAY ENOUGH GOOD THINGS ABOUT THIS BUSINESS. JUST LOVE DOING BUSINESS WITH THEM. FIVE PLUS STARS!

I took my car in for a warranty repair and Sam took care of me as if it was her own car and safety at risk. She got me a loaner car and my repair was done the next day. Everyone I dealt with there was professional and knowedgable. I would definitely go back.

Nice selection of vehicles, staff is great to work with!

Have your mechanic look over a vehicle before you purchase from here. Bad suspension hop, blown shock struts, emergency brake system did not have any brake pad material left on them, oil life span made it through the limited warranty, body mounts were no good, ac compressor wasn’t working when they sent it out onto the lot for sale. They were doing a bed liner when I was looking at it then added it to the sale price. 2013 F250. I’m not impressed with sale or service teams.After many unreturned phone calls I can see this company’s commitments to its clients ends when you turn off their lot.

I have bought my last two vehicles here. The customer service is top notch! William comfortable and confident that I was getting the best deal! I love my new wrangler! Thank you to everyone at Ripley and Fletcher Ford! You guys are amazing!

Everyone was on point! From the salesman to the manager to financing. Went in in with no expectations and came out with a brand new 2020 escape! Thank you to all !!!

No high pressure to sell. Listened to what we wanted and showed us options. Bought a 2017 Ford Escape. very pleased with dealership and the car.

After living in Maine 20 + years I found my dealership that has earned my loyalty thank you 👍

It was awesome.

Ripley and fletcher was a great place to shop for a vehicle. They were very friendly and very professional. They explained things so it was very understandable. I got a brand new car!! I never thought in a million years. I would definitely reccomend going there.

Had a Rodent Chew up the wiring in my Truck had it towed here All of my contact was over the phone The communication from the Service woman (Samantha I believe) and work done was Fantastic!!

This is the second car Ive bought from them. I went in to replace a truck, but wanted to compare the Ranger and Escape. I was allowed long test drives to be sure of the vehicles, and chose the Escape. They then got just the one I wanted, and have always been helpful.

Enjoyed the buying experience, they helped out alot would recommend them

Needed oil change, they took me in right away and had me back on the road asap.Great job and service 👍

Great people that will make sure you are happy with each experience! Thats a must in my eyes and why Ill be shopping at Ripley and Fletcher Ford for years to come!

Bought a 2019 Ford Escape.Everybody at the dealership was very helpful, pleasant to work with and not pushy at all.I would highly recommend this Ford dealership.We will definitely return here for our next vehicle.

I recommend Ripley and Fletcher Ford to everyone. They are the best dealer I have been to. Sales,Service and the body shop are awesome, hands down the best, I would have to assume the same for parts and the truck shop however have no personal experience with those departments. Joe and Hank will put in the time with you to come up with the best deal possible for both parties without being pushy and overbearing. Very laid back, make the deal happen if it’s whats best for you atmosphere. ⭐️⭐️⭐️⭐️⭐️

Ive had my Ford Escape for a year now, I couldnt be happier with the purchase! Hank is patient and kind and walked me through everything. And their service department does a fantastic job keeping up the maintenance on my car as needed. Highly recommend!

The service department is great. Toby in the truck shop is excellent to work with. He does anything possible to get my truck on the road. The mechanics are very knowledgeable. They diagnose my 6.0 Diesel correctly every time and fix it right. It is like working with friends you can trust. You can walk in and talk with Joe, the owner, any time. He is very approachable. He doesnt hide in a back office somewhere. He is most often found at the front desk.It is a small town business that really cares about its customers. I wouldnt take my business anywhere else.

Amazing place to work and do buisness with ...great people !

Use the truck shop service for personal vehicles as well as work. Have for many years. Service is great, knowledgeable team of mechanics, pricing always fair..

I went to Ripley and Fletcher on Wednesday window shopping. I had an internet listing from another dealer in my pocket. I was approached by Cam Robinson and I told him I was basically window shopping. I showed him the listing I had, told him what I wanted for options, what I owed on my trade in and what I expected. I wanted to keep my payments the same or lower than I was currently paying. I did not have my trade in with me since I was just window shopping. Cam, along with Hank, went out of their way to find me a vehicle that met all my needs and wants. I even received a fair offer for my trade as is - sight unseen! It was in the ball park of what I was expecting. The dealership was closed Thursday (4th of July), so Friday they went to another dealership to get me my new F150. I stopped in this morning, dropped off my trade-in and picked up my new truck. My payments ended coming in $5.00 a month less until I added a few more options (like GAP Insurance which I also recommend). My final payments are $37.55 higher but that was because of my last minute changes. The team at Ripley and Fletcher lived up to their end of the agreement and was extremely helpful throughout the process. I highly recommend Ripley and Fletcher and Cam Robinson for your next vehicle!

Good folks, honest transaction, great deal, couldnt have asked for anything better.

Three trucks and counting. Randy and Joe have been great! The finance office awesome! Service had been good. We have a truck going to collision next week. No complaints

I had agreat experience at Ripley and fletcher ford. Thank you ed millet for getting me into my ford escape.

As soon as i walked into the dealership i was greeted by Hank one of the salesmen. I felt no pressure to buy a vehicle, unknowing to them i had one in mind. I asked a few questions and was told they had on site what i was looking for and before i knew it i was test driving a new 2018 Ford Explorer. As the test drive ended i immediately loved the car but did not let them know i was interested. Hank asked if i wanted to take it for the day. I said sure. And that was history. I am now a proud owner of a brand new vehicle which i couldnt be more proud of. I give Hank, Tracey in finance, and Joe two thumbs up for treating me fairly with my trade and making sure i was taken care of. I highly recommend this dealership to anyone looking for a great car buying experience. Thank You very much Ripley and Fletcher Ford!!👍👍😊

This place is like no other, they bend over backward to make and keep customers happy, if you bought there then not liking what you bought they will help you get what you wont.

My husband and I always receive the absolute best customer service with these guys. We will never shop anywhere else because of this. Thanks again guys, I LOVE my expedition!!

We are very happy with our experience at Ripley and Fletcher Ford, we had a great salesperson who listened to what we wanted and did not pressure us into buying anything. The vehicle we wanted was not on their lot so they found one for us and had it ready for pickup in 2 days time. I highly recommend this dealership!!! If I had to pick just one thing that I liked the best it would be the NO PRESSURE ENVIRONMENT!

Great team. Drove 5 hrs. To see a truck, showed up after hours. Sales manager, owner and office manager stayed late while I checked and drove the truck. The truck was as advertised and maybe better. Finally got out of night mare Chevy and purchased the best truck I have ever driven.John Huether

I have done business here twice! Both times I was extremely satisfied with their service! They listen to your concerns & wants! They word hard to get you the vehicle you want! I will always be a repeat customer! Thank you for assisting me to purchase my very first brand new car!!!

I am very pleased with how I was treated at your dealership. Randy and Tracy were interested in doing business with me and worked hard to earn my business. I love my new truck.

Randy went above and beyond most sales people, he followed through with all our concerns and got us the answers we wanted.Randy put us in the best vehicle for our needs.

Top Notch Everything!

I can not say enough about Joe and his staff. I have purchased two vehicles here in the past 5 months and could not be happier. The service department even did a repair on my vehicle when I stopped into make an appointment. The service manager came out and took care of it himself. Joe may be a new owner but he really knows how to treat his customers and all of the sales staff was great.Looking at some of the older reviews I hope you remember Joe has made all the needed changes and you will be satisfied if you take the time to stop in.

I purchased a 2014 Ford Fusion SE and Ripley and Fletcher went above and beyond to make sure I left with it.I had previously purchased a car from them a year earlier and when I got the Fusion they gave me more than what my car was even worth so I could get the Fusion with no money down.I have been taken care of by everyone at Ripley and Fletcher and know I always will be in the future. Special thanks to Tracy,Joe,Hank and Scott in service.Thank you Scott for putting up with my smiling face even when it really wasnt smiling hehe.Thanks again Ripley and Fletcher!

Very nice people.

I admittedly can be a tough customer especially when it comes to car purchases.I typically have very strict guidelines about what i plan to purchase and i do my homework.I know what i need, what i want, how much it should cost and Im not afraid to travel 1000+ miles to get it. Sure id rather give my business to a Maine based company but when Im making a purchase that’s equivalent to 1/4 of my home value and only have 4-7 years to pay for it ill do what i have to.All that said, i went to Ripply at the suggestion of a close friend and honestly without high hopes as i had also contacted every other dealer in the state. Some of which by the way didnt even want to deal with my shopping practices.Through Hank Richards i was contacted by Mike Charrett very quickly.Mike walked me through what they had for inventory and what was available nearby as well as trucks as far as 10 hours away.He didnt try and push me into something i didnt want though he did show me higher models so i had an idea on upgraded features.In the end he found me something with the features i wanted, nothing i didnt, a color i loved and at a price that was very fair.The whole process was very painless.I tip my hat to all the folks at Ripply.

Service wing is amazing. Toby and the guys in the motor shop/ Greg and crew in the body shop are the best in the business. The sales crew and I are at odds but Im not going to say they are bad at their jobs, because they are extremely friendly and knowledgable for the most part. Just dont buy any LCF models!

Average Ford dealership. Had an excellent service department in the past. It appears that such a great staff and service was not worth keeping.

We only ever buy parts for our windshield washer here but the parts department always have what we need in stock and the employees are nice too.

Nice people

Oldest Dealership In Maine Should Be Extinct! We waited for a salesman to finally see us...The same salesman introduced himself to us three different times while we waited to test drive a car. In the main lobby of the dealership, we sat on a wooden bench for 35 minutes and listened to every detail of the conversations taking place between customers and sales people. The acoustics are amplified in the cubicle offices and the doors were left open. We listened to customers detailed financial issues while they attempted to negotiate price with the dealership.We let the owner know we were displeased and he gave us a big speech about the importance of customer service...Get your act together!

Michelle in service was exceptional..Thanks for your service Ripleys

Very friendly personal service, much appreciated over the giant auto mall type dealers.

Walt and the guys at the service desk are great! I have lots or reconditioning work done there on my cars and its always top notch.

Awesome service, great customer service. clean bathrooms, clean waiting room. best Ford dealer by far.

Joe galetta and guys and girls treat everyone the same even get in middle of pranking the wife tthank you joe wife love her new EcoSport

Most impressive repair shop. They took our RV within 24 hr despite it being at a time when all other mechanics within 60 miles were swamped with repairs and couldnt take us for at least a week or two. Our RV had died on us 3 times in the past 4 months (twice on this trip) and when it died the 4th time, these guys finally fixed the real problem, which was not expensive. I wish wed taken it to this mechanic the first time, because the 3 mechanics before charged us a mint and it didnt fix the real problem. They have bays big enough for RVs and they have lots of mechanics, so they can do more repairs per day. I think our mechanics name was John. I told him that if we got back to Maryland without another breakdown, I would write him a good review. We made it!

We have purchased 5 cars in 5 years w themExcellent service highly recommend

Always excellent. Randy Olsen is great to deal with. Very professional as everyone there is.

The only dealership I would purchase a vehicle. Joe has always been great to me and my family.

Listened to our needs. Answered our questions. Took the time to provide quality, knowledgeable, and friendly service.

Great staff. No pressure sales. Awesome service department

Good people. We bought a SUV from them and they maintain it well.

They treated me awesome, worked with me and helped me get into my truck, they were understanding and helpful with working around my schedule when things spilled over into a 2nd day, honestly cant say enough good about them

Always professional and friendly.

Had a problem with my vehicle which was totally under warrantee. Was told to bring it is, they couldnt find a problem so they charged me labor!!

We have purchased 2 vehicles from Ripley & Fletcher Ford and have been very satisfied with the vehicles and the great customer service.

Great sales staff and motivated managers Jake was a perfect sales person.

Great experience! GO see William...and he will set you up! Tell him Nate B. Sent you! 😎

The new owner is very customer friendly. And work there daily. They they have gone over and about what I expected so far.

If you need a vehicle or maintenance on your vehicle, call them. Theyre the best!

Very good...great staff...

Great Ford sales and service from a historic dealership. Great owners

Bunch of great folks. An awesome experience.

Great service from friendly personal.

Good deals on good wheels!

My wife set up an appointment for 1:00 pm on 3/30/13 to test drive and possibly buy a car that we knew we wanted. We live 1 1/2 hrs away; we arrived at the dealership at 12:45 pm look at the vehicle before entering the showroom. When we walk in the show room no one acknowledge we were there so my wife spoke to a salesperson saying we were here to test drive a vehicle and we have a 1:00 appointment. The salesperson said he was busy but just go in the waiting room until he was done. My wife and I waited for an 1/2 hr before my wife went out to see what was going on; they told her that someone ( this person arrived after us) was now test driving the car we we looking at and we would have to wait. We were both sitting in the lobby when the person returned from their test ride and said they were taking the car. My wife and I were in total shock especially driving that far and having this happen; it made for a aweful Easter.Hopefully this will help them to improve their customer service; totally disgusted.

Fantastic GREAT people to deal with

They sold Lee a fusion then he got mad lol

They do not put the customer first. I went there to purchase a vehicle and ended up test driving one for almost 6 WEEKS before someone got back in touch with me, even though I tried to reach out for an update. When they did get back in touch with me they had no information to provide to me on the actual vehicle I was test driving. Terrible customer service. In the end I purchased from MacDonald Motors, Bridgton and have never been happier!

General Manager went out and above to rectify a problem was very satisfied what he did and it wasnt for me it was for my wife and for me to be giving them a five star they did excellent job for what was done... Thank Ripley Fletcher Ford....

This is a dealership I highly recommend, I was in a very tough situation and they helped me out every step of the way and made sure I walked out with a new vehicle and a smile on my face

Have bought two vehicles from them. Very knowledgeable staff and are very low pressure which is refreshing in todays world.

Amazing team!! Went over and above to help me out!!

Top notch body shop!

Friendly staff, no hard sell, good selection. Bill was easy to work with.

The best staff you could ask for!

Good people