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Parker RV and Marine, LTD.
18632 Pony Express Dr #111, Parker, CO 80134, United States
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Parker RV and Marine, LTD.
Comments
Pe
Review №1

I used to to take my boat to Aurora Marine for years and they closed down so I decided to call around and got a hold of a nice young lady at Parker Marine and she told me to bring my boat down for the winterization service.As soon as I arrived I was greeted by 2 technicians, and the owner Clint. Everyone was in a good mood and helped me right on the spot. Pete was one of the technicians and he was super informative and got right down to work as soon as I pulled up. I even got a tour of the facilities which was so clean you could eat off the floor. It looked more like a museum then a repair shop. I am so so happy I found this place and I would highly highly recommend them.I am very comfortable and confident in Parker Marine!!

Ch
Review №2

Nice people. Just went in to see what it was about and they have parts and supplies. The gal working was very nice and helpful. Will be going here again

Da
Review №3

Did good work and did it quickly.

Bo
Review №4

Scheduled oil change 2 months in advance in person in their facility. When I showed for appointment they didn’t have me scheduled and basically lied I had ever had the conversation with them. After they directed me to grease monkey close by they openly admitted they didn’t like to do oil changes due to the hassle of getting rid of the used oil. Never have I been so insulted that I had made the mistake. When I made the appointment with the man in charge he wrote it on a piece of paper and we even agreed to move it a day forward when I requested to move the date. I stood there and put in my calendar and the time. I’m not a person who is totally brain dead. In fact my memory is really good and I’ll remember this place for a long time and tell everyone I know the story.

To
Review №5

Great Customer Service, very polite and professional!

Mi
Review №6

Awesome customer service as always. Fair prices

Ro
Review №7

Great customer care... small office...parking is limited. But well worth the effort.

Si
Review №8

Did some work on my boat. Clint (Owner), was all smiles and pleasant upfront, but then when the work they performed did not fix the problem he had no interest in looking at boat again, and suggested he was doing me a favor by working on it. Would not refund any money. I took it somewhere else, they fixed the problem in a couple of hours and now boat runs fine. Poor work, expensive, and then even worst customer relations.

Ri
Review №9

The entrance is hard to find. Its around back. Good guys who are helpful and a whole bunch of RV parts available. Purchased a fresh water pump.

Ro
Review №10

Great store had everything I needed. The Staff took extra time to help me and really knew there stuff. Great experience. I love this store. Great inventory

Ja
Review №11

Excellent place for RV and boat needs.

Lo
Review №12

Many many thanks!I have to thank Clint and his amazing staff at Parker RV and Marine. Im new to owning an RV (1 year) and was totally clueless. I took my trailer in to purchase/install a new power jack. As a courtesy, Clint let me know there had been some hail damage during our last storm while it was in storage at another facility. He advised me to contact insurance and have them take a look (he was not soliciting business, it was just an FYI). I called my insurance carrier and had them come out. I asked Clint if he would help me with the process because I was clueless. He kindly worked with me and also accommodated the insurance adjuster. Needless to say, I was devastated by the adjusters info. Clint gave me advice and quickly and expertly took care of everything that was needed. His staff even took the time to let me video them as they taught me to use the manual awning (thanks guys!)--I hadnt remembered how to operate it from when I was shown at the time of purchase from another facility. I can see why they are so busy with great service like this. From staff in the store to the guys performing the service, A++ rating! They have definitely found a repeat customer in me--Im once again a happy camper!Lori

Se
Review №13

The owner was rude and unprofessional. Communication was extremely poor. They rarely answer the phone or return phone calls.They didnt advise me of the cost of repairs and then surprised me with a bill for over $1,000. They told me my boat was ready, but didnt show me where it was on the lot so I had to hunt around for it. When I found it, the trailer jack was broken in half and the cover wasnt installed correctly so there was a pool of water on it. When I went back to the office to talk to them about it, the door was locked. I knocked and was ignored at first. Then they opened the door and said they were closed. It was 4 pm and the sign on the door said they were open until 5 pm. They replaced the jack but didnt communicate to me that it was done. I had to call them to find out. They didnt answer the phone again but they sent me an email and told me they werent responsible for damage to my boat while it was on their lot and told me to get it off their lot. They said they installed a new starter but when I took my boat out on the lake I had trouble starting it several times. I would like a full refund.

Ed
Review №14

Shop helped me order a hard to find part for our camper/trailer. I had looked at several places and couldnt find what I needed. Decided to stop by their shop and the person behind the counter took her time and researched the part. It arrived 3 days later and they promptly called me to get it. This is the third time they have helped me research something or gave me direction on repairing an item.

St
Review №15

Parker RV was recommended to us by a friend of ours who has owned campers all of his life. We took our camper in for a new roof and Clint, the owner, took great care of us. Fast forward 6 months to last weekend when we were dry camping in the middle of nowhere in blistering temps. Our AC wouldnt work and after calling the dealer that we bought our camper from (thinking, oh, they have an incentive to help us bc we bought it there) and getting nowhere, decided to give Parker RV a call. Clint talked us through a couple of easy fixes over the phone and we were able to fix the AC ourselves! He could have very easily told us to bring it in, like the other place did, but he didnt. He took the time to walk us through the two things he thought could be. I honestly dont think we could have make it through the weekend had he not done that. I wouldnt take my camper anywhere else for service, Parker RV is the best!

Je
Review №16

They are rude and unprofessional I would find another repair shop just wanted to share.

Ma
Review №17

Ok

Da
Review №18

Best shop in the state!!!

Ar
Review №19

They do good work good people all good

Ma
Review №20

I deal with the team at Parker RV and Marine on a weekly basis, not only as a vendor but now as a customer. Clint (owner) and Pete are very knowledgeable and a pleasure to do business with.I would recommend this company to anyone who is looking for a company that will pay attention to the details!!

Wa
Review №21

Very negative experience. Brought in pictures and videos of a trailer that had been damaged; the owner was very dismissive, saying he wouldnt even bother if the trailer was totaled. I said that the reason I was there to get an evaluation to determine just that. The young lady at the counter didnt even want to open a file and kill trees for a trailer that was totaled. The owner also said he had a contact at Allstate named Austin. I went through my agent who connected me with a field adjuster. The adjuster, Austin, said that the owner of Parker RV and Marine had told him that the damage included serious damage to the outer wall, which was black smudges from the tire that cleaned off with Formula 409. He also lied to the adjuster and said that there was damage to the suspension, which there was not; even if there had been, he could not have known since there were no photos or videos of the suspension, and since he never even saw the trailer. As an added bonus, when he was looking at the photos on my camera, he started looking at other unrelated pictures on my camera! All in all, a completely negative experience; I would never recommend this business to anyone! And for the record, the trailer was then taken to Recreation Vehicle Accessories in Denver; the trailer was not totaled, and it was repaired beautifully, better than original, with first rate service.

Ti
Review №22

Super helpful and friendly. A lot of parts jammed into a small area. But a little difficult to find.

Mi
Review №23

They put a new roof on my Voltage 5th wheel and took out some pretty deep scratches on the side. The quality of the workmanship was superb and communication was fantastic. My 5th wheel now looks like brand new. I cant say enough good things about this company. It was a pleasure doing business with a local company that takes pride in their work. Thank you! Hopefully, I wont hit another tree anytime soon:).I also really enjoyed getting to know Clint. A quality guy with an amazing business. Enjoyed seeing his new boat motor, meeting his wife, and talking about everything under the sun. Im actually hoping I can take my camper back sometime soon so I can hang out with Clint again. Until next time. Mike

Gl
Review №24

Very poor work and customer service.When you have an issue they just want to argue and put the blame on the customer which is evident in the rebuttals they come back with on their low reviews.Perhaps their time would be put to better use looking into the remote possibility that they may have some issues that they need to correct rather than spending their time explaining why so many customers are wrong and they are right.If customers are the problem, I guess the problem will correct itself. 👍

ma
Review №25

Crooks. Sold me a vent I paid cash they totaled it to even $39, I asked about return policy and they were very vague but said if its fine and not messed up you can return it. I said ok and asked for a receipt and they said oh you dont need it, I said even for a return?. I went back to return and it was a different guy and didnt give me a full refund and was mentioning things about a 10% restocking fee, nothing was opened even on the package. I had to bargain with him to get back about $2 short of what I actually paid, he mentioned sales tax not getting refunded for and a restocking fee. HAHA place is a joke.

Ka
Review №26

They are helpfull and know there stuff frindly too

Je
Review №27

Excellent customer service and quality work at a great price. My boats impeller recently went out (July 2nd) and I took the boat to Clint(Owner) and the staff at Parker RV & Marine. I was hoping to be on Grand Lake for the 4th of July show. Once my Impeller was out the staff realized that my Impeller housing was shot (Clint stayed in touch and sent pictures of all damaged parts so I knew I could trust him) due to improper maintenance by the prior owner (I Purchased the boat used from Tommys Boat Shop in Golden 8 months prior to my impeller going out). Since Clint knew I was hoping to be on the lake two days later he literally called every store in Colorado only to find out the part was sold out across the state, so he over got the part from a buddy in California, paid for it to be shipped over night and had me on the water in no time. Clint even paid for the shipping. To say that this business goes above and beyond to take care of its customers is an understatement. I will not take my boat to anyone else. Thanks again

Br
Review №28

I really dont understand the bad reviews here. I was skeptical, but still went because it was the closest place. I am so glad I did. The owner could have made a ton of money off me, but instead told me how to do just what I was trying to do for a fraction of the price. I really got the impression he truly wanted to help me even if it ment sending my business elsewhere. I will come here first for all my future RV needs. I only wish I could rate this place higher than 5 stars

Pe
Review №29

Very good service. They got me in and out fast and accurate. Will provide honest fair advice.

Jo
Review №30

Horrible service. Guy that owns the place is extremely aggressive. Go anywhere but here!

Ki
Review №31

I had some damage done to my RV while in storage at another lot, I called Parker RV to get an estimate as it was close to my home and the storage lot and I wanted to keep my business local. I was told that he didnt need to see it in person that pictures would suffice. After over 2 months of going back and forth with Clint the owner and him asking for more pictures and various information he finally told me he would have an estimate for me later in the day and I could come pick it up, and oh by the way I am going to charge you $240.00 for it. there was not one time during our conversations a mention of a charge just for an just an estimate. I was going to have the work done there the whole time but I started having second thoughts due to the lack of follow up and poor communication. When the $240.00 charge came out of blue that sealed it for me. I will take my business elsewhere.

Tr
Review №32

Horrible experience, charged a ridicules amount for poor quality work. Had no interest in resolving poor quality work, just made a bunch of excuses. If it was the last place in town I would not use them again.

Th
Review №33

Always do a great job and very accomodating.

Ni
Review №34

Worst service ever. how these guys stay in business is amazing. I have tried to get a hold of someone for a month. No calls back despite leaving 4 messages and finally actually going there and talking to someone who promised the tech would call me back. if there is any other option please save yourself the frustration and go somewhere else.

Ad
Review №35

The best company to work with. The owner is a nice guy, and very honest. Fast, and good prices.

Jo
Review №36

The worst marine shop in the state. When I called to let him know they left an intake hose loose, he told me to go f myself. Great customer service.

Jo
Review №37

Took my father-in-law to parkerrvmarine to purchase a part for his rv furnace. While waiting for the girl at the counter to help us, the owner entered through the front door. He was carrying items and one being his briefcase. We were standing in the idle at the front counter, not knowing we were blocking the entrance to the back area. He then rudely stopped, huffed (no words) and motioned with his briefcase to move out of the way. He is a very rude and unhappy looking individual.Now I understand why people in town advise to avoid this business. I have shared this experience with many other campers and its a commen theme, they too have similar stories.Avoid this place.

Ph
Review №38

Clints a good guy, pretty straightforward and direct, so as long as you have a thick enough skin youll be fine. Not recommended for the wilting flower type.

Br
Review №39

Their customer service needs work ... They never return calls.. Theyre cheap rent for a repair facility Has no parking for Rvs. They park the RVs in like sardines ( the few Rvs that are there) If youre picky about your Rv you better look elsewhere for repair shop .

jo
Review №40

I went in looking for an electrical fitting. The service/counter person was great, although they didnt have the part, she was attentive and advised me where I could look for the part.

Ty
Review №41

Yikes...find another place.

Ka
Review №42

Clint and Pete are fantastic. We have them service everything for our RV.

Th
Review №43

Awesome service

Go
Review №44

This place is the only place in Colorado Ill take my boat.they get the job done what ever it may be.i had a new motor put in my boat and it runs like a champ.

Ja
Review №45

Customer service was terrible. The store is cramped. Never Going Back.

An
Review №46

Lots of food choices

Ri
Review №47

They can fix about anything

Sc
Review №48

Smaller store

Information
12 Photos
48 Comments
3.5 Rating
  • Address:18632 Pony Express Dr #111, Parker, CO 80134, United States
  • Site:http://parkerrvmarine.com/
  • Phone:+1 720-296-8336
Categories
  • Boat repair shop
  • RV repair shop
Working hours
  • Monday:Closed
  • Tuesday:9AM–5PM
  • Wednesday:9AM–5PM
  • Thursday:9AM–5PM
  • Friday:9AM–5PM
  • Saturday:9AM–5PM
  • Sunday:Closed
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
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