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PORSCHE Service - HOUSE Automotive Independent
1567 E Walnut St, Pasadena, CA 91106, United States
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PORSCHE Service - HOUSE Automotive Independent
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Ju
Review №1

House Automotive is the best Porsche shop around -- whether youve got an older air cooled classic or a newer model like my 911. The shop is extremely well run, the owner is on-site between the two locations daily. Regarding the staff: the owner and technicians are very skilled, knowledgeable and honest. Theyre efficient and have worked hard to fit me in on short notice before. Special thanks to Gary who is extremely helpful!Regarding the service: I wont let anyone else service my vehicle after I began coming to House. You cannot beat the quality of service and attention to detail here, nor can you beat their prices, which are very reasonable. Especially compared to the dealerships!In addition to the regular required maintenance and servicing, House has also obtained + installed or performed a few modifications on my vehicle that really improved the performance and acoustics. Now my 911 looks, feels, and sounds EXACTLY the way I want it to.

Co
Review №2

I was VERY pleased with House of Automotive and would recommend it in a. heartbeat. I have taken my Porsche to other mechanics, including the Porsche service center., and I found this s company to be very professional, very capable and more reasonable, than the actual dealership.Its costly to maintain these higher end cars, and Im so thankful I found them!

Fr
Review №3

Gary and Andy are some of the nicest people Ive ever talked to in this business. They both showed a lot of patience and interest in helping a customer. You can tell they are very passionate about these cars.

Ar
Review №4

Been with Greg since he opened House and will be with him until the end. Love the work they do and love supporting a small business. Seeing him grow makes me so happy because a quality Porsche shop is hard to find.

Od
Review №5

This shop took care of my car awesome.I Recommend. 👍👍👍

Ja
Review №6

House IS the independent Porsche full service center in Pasadena, CA. The staff and facilities are first class. When I first bought my used 997.2 C2 Cab, I immediately serviced the car at House. They were able to diagnose and fix the outstanding issues quickly and for a fair price.When upgrading my 911 with complicated OEM and PCM 3.0 mods (MF PDK heated steering wheel / Voice Control stalk), the technicians were able to install and complete these modifications with zero problems. Kudos and thanks to Hahn and the technicians for all of their expertise and professionalism!

Ra
Review №7

I have found House Automotive a terrific shop to have my Macan GTS serviced. Very professional, straight forward and very fair cost services. Would definitely recommend to anyone in need for great service! Thanks Gary

Lo
Review №8

Once again, I am delighted with my annual service at House Automotive. They take care of my car like it is their own. They proactively report when my Macan service is needed in the future. For example, I was aware of my brake usage and when new ones need to be installed. They do not recommend unnecessary servicing. They also have multiple resources to access for items they do not do in house. Bottom line is I trust them and am thankful to have them on my Porsche team!

Th
Review №9

HOUSE automotive is great for your Porsche! They service many of my friends Porsches and have only had good experiences. Very professional, a good value, and excellent in communication. I recommend calling Hahn or for all of your service needs. The owner Greg is also very attentive, helpful, and courteous!

La
Review №10

House automotive did a great job on my 718 Which needed a clutch replacement and a new water pump. The car drives like a dream again! Gary and Greg took a great care of me and my car and they were very professional throughout the process. I would highly recommend this place to Porsche owners whether for regular service or any major repairs. Great job House automotive!

St
Review №11

I took my Cayenne in for a transmission service (fluid / filter change) and they did a great job. I was a first time customer and Hahn C. answered all of my questions and was very professional. I would happily recommend their service.

Ge
Review №12

House Automotive is the best place to maintain your Porsche, plain and simple. They are trained by Porsche to keep your pride and joy running in tip top shape. All this plus significant savings over dealership service is a no brainer. Thanks to the whole House Automotive crew!

St
Review №13

House Automotive is definitely customer service oriented and your dealer alternative. My customer service rep, Hahn, was courteous, professional, transparent, and explained everything that was done and what may need to be done in the future. I had an Intermediate Maintenance service/Oil change and they perform all items as per Porsches maintenance checklist which is included with the invoice. Finding an honest and competent Porsche service center is why I traveled from Orange County to service my 911 GTS at House Automotive.

Li
Review №14

Great service and they went above and beyond to help me with my issues.

An
Review №15

Excellent and professional service. Would not trust my Porsche with anyone else!! Better than the Porsche dealer without the dealer price.

Ra
Review №16

Customer service is great, Gary was very friendly and helpful in handling my situation.Aside from having knowledgeable mechanics that do a job well, integrity, honesty and fair value what comes to mind when I need my Porsche serviced at H.A.,I travel from Ontario to Pasadena, that’s how much I trust them with my Porsche.

Ne
Review №17

HOUSE automotive is truly one of the most professional and honest auto shops Ive ever visited. Hahn and his team consistently go above expectations to aid their customers. Your porsche is in great hands with house.

aa
Review №18

Recently purchased a 718 and was looking for a porsche specialist that could handle not only my regular maintenance but also a few customizations. I spoke with Hahn who was extremely professional and was able to get me in very quick. I was doing a simple seat belt change and Hahn and his crew had me in and out in a timely manner. I had some questions regarding an exhaust and he was able to answer all my questions with no issues. Glad to have found this gem and will continue to come here for all my porsche needs.

An
Review №19

Extremely knowledgeable staff (often more so than most dealerships). They have a former tech from the Pasadena Porsche shop, too. They are my first and generally only stop now for my 718 Cayman.

ro
Review №20

House of Porsche is a great place to take your Porsche. Professional, Honest and Knowledgeable. Gary was very informative, and on top of your service needs.

Se
Review №21

The HouseAutomotive Team was very VERY helpful from the beginning to the end: they helped me to organize a towing for the PPI did a clear inspection and went over it and when I was there all w3as done perfectly and I love the *Surfwater* they offered me during my wait time Thank you and will come back soon guys!

Je
Review №22

I heard about Greg and the House Automotive guys from a well-known Porsche club, so I knew they were very well respected. I brought my 996 C4S in earlier today to have an alignment done. Nothing but positive things to say about the team and the experience. I had the pleasure of working with Gary, who took care of me every step of the way. He was super helpful and very communicative. Looks like Ive found the right Porsche specialist to take care of anything my Pcar needs.Also, social distancing protocols were top notch -- temperature checks, spaced out seating, etc.

Vi
Review №23

There was water damage on the passenger seat of my 992.Left them an e-mail inquiry and got a response within 30 minutes.Was provided with a free vehicle inspection and quote, which I decided is fair pricing.Dropped off my car and got it back within 2 days.Gary Li is consultant whom assisted me, very patient and even waited after hours for me to pick up my car.

Be
Review №24

Gary and the team at House found the rattling issue that was not detected at the dealership and was able to fix the fender. The major service provided gave a much better gas mileage as well as the performance. They are very professional and gets the job done on time.

Sc
Review №25

I recently took my 2017 911 GTS to House for an oil change and I was really impressed. The staff is really knowledgeable, attentive and honest. The shop is really clean and the waiting area is very pleasant. And finally, their prices are reasonable - certainly in comparison to your local Porsche dealer. I will absolutely be using House to service my car moving forward.

On
Review №26

Gary Li is very helpful. He follows up with your concerns with the car.House automotive is knowledgeable on these cars.Manager of the shop personally called me to make sure everything went well.Professional and very friendly approach.

Ma
Review №27

House is the single best experience Ive ever had with any kind of auto repair and maintenance. They make everything easy, do everything right, and do it all quickly.

Ed
Review №28

Highly recommended. I’ve been getting excellent service from House Automotive on my 911 for years. They never disappoint. Hahn is patient and listens.

Br
Review №29

Recently installed Sharkwerks exhaust for my 991.2. Installed on time while I waited. Gary was kind enough to allow me the use of his waiting area to work while the car was being worked on. Will be coming back for a tune

er
Review №30

Hahn and the team provided great services when I brought my Cayenne in for major repair. Hahn provided daily updates on progress and ran alternatives for repairs by me. I highly recommend House Automotive.

Jo
Review №31

Been coming here for works on 987 for 4 yrs now. Took it in for service last week, Greg was able find a time for me to come in the next day. Luckily was able to trace my defunct AC to just a pressure switch. By the end of the day, I was called and told car was ready along with scheduled service and addressed everything that needed attention. They have got me as a loyal customer for as long as I am Porsche owner.

La
Review №32

Fantastic support and guidance regarding a pre purchase inspection - extremely thorough and comprehensive and took the time to explain appropriately

Gi
Review №33

I was referred to House Automotive by WRtecnika and Pclub. I was going to another indy Porsche Shop. I thought Id give House Automotive a try and im glad I did. Hahn was my service adivisor and he did a great job with my 996 turbo. He explained what I needed done and the work aas done in a timely manner. Hahn was very professional and not pushy. Will definitely be taking my car to House for future services. Thank you Hahn and House Automotive!!

P
Review №34

I just had House Porsche complete a full service on my 2003 911 4S. The car runs like a top now and I fully appreciated their complementary flatbed pick up and drop off service. They also took care of removal of critter parts from the engine bay at no extra charge after I let them know the smell remained after the initial service. I heartily recommend House Porsche and manager Greg is a pleasure to work with.

An
Review №35

Another great experience at this incredible shop. Thank you Gary for taking such great care of my car!

Hi
Review №36

Good quality homest service. Pricey dor the quality6

GT
Review №37

I have been going to House for all my Porsches for the last 6 years and have never been disappointed. Most recently, they serviced my 997 S in the midst of COVID 19.... and they made me feel comfortable in such an odd time for us all. They picked up car and the driver was wearing proper attire and taking precautions in terms of any form of contact. When I picked up car, the staff at the shop were all practicing social distancing and wearing mask/gloves. I know we as a society expect that in this time.... but it’s another thing when a shop like House is proactive about it. Of course they did a great job on my car as well. I have over 130k on this car as I’ve had it a while and it shows no signs of quitting as House has taken great care of it since the beginning. Thanks again Greg and everyone House for always being amazing to me and everyone else out there!

Gr
Review №38

In my experience the folks at House Automotive are professional, experienced and honest. They worked diligently to diagnose and address an odd issue with my 911 and Im happy with how things turned out.

Ch
Review №39

Well if you have a 911, you go to HOUSE. Thats it. They fix enough 911 that they can figure out any issues within hours. Price is fair.

Ma
Review №40

Greg and his team at House Automotive are amazing. I brought my Boxster S in as it just wasnt running right. Greg and his team able to diagnose the issue and got me in and out in great time! his team treat you and your car as if you were at the Porsche Dealership. They all are very personable and made it so easy for me to drive the 45 miles from my house! I recommend them 100%. My Boxster is back on the road and running real strong! I will be back for sure! Thanks Greg!

Mi
Review №41

These guys really know their stuff. Porsche’s are cars that are appreciated by individuals that pay close attention to detail and precision. When trusting any independent Porsche shop you have to go with one that has the passion and knowledge about these special vehicles. They’re very fair in terms of price and they will tell you what your vehicle absolutely needs in order to get it in the best shape. Audi and Porsche’s have intricate electrical and alarm systems that can’t be brought to just any repair shop. Greg and Joey are real nice guys and straight to the point!

Al
Review №42

Got my 2017 Macan GTS serviced here and picked up a thing or two from the owner, Greg. This is my first Porsche vehicle and Greg walked me through every question/concern I had (apologies in advance). Greg even provided referrals regarding tire purchases and extended warranties. Look no further, House Automotive is THE place to bring your Porsche vehicle for service. Many thanks to Greg and the House Automotive team!

Ji
Review №43

Professional Porsche service shop. They have fixed my transfer case with a reasonable price. The car is alive again. Talk to Greg!!! He knew this business!!!

Gr
Review №44

Have been taking my Porsche here for the past several years and besides the fact that their prices for service are below dealer prices, they always do a great job. Never try to sell a service that isnt needed. Alex, my service consultant, is very knowledgeable and knows what is needed to keep my Cayman S running in top condition.

Th
Review №45

Great service. Honest an knowledgeable about all things Porche. If you needs service on one of these cars these are the guys to go to. BTW I usually don’t write reviews unless I feel it will be useful to other consumers!

Lu
Review №46

I have being taken my Porsche to House Automotive at least for the last 5 years.They are always very efficient, professional and accommodating.They have always been able to fix any problem with my car and able to anticipate future issues. I find them to be very honest as well. If an issue is cheaper to fix in a different way they let me know.If some issue needs to be resolve in the future they let me know but with no pressure to fix the problem right away if the issue can wait.I just sold my car but if I get another Porsche I will definitely come back to them.Thanks, Luis Medina

Sa
Review №47

The team at house has done a great job of maintaining our Porsches

ju
Review №48

I have been taking my cayenne to House for many years. They are below dealer cost and use porsche parts. I am very happy everytime I have car serviced. The quality of their work is exceptional. They are polite and work around your time frame. They are the best.

Se
Review №49

Fantastic service, super friendly staff, knowledgeable in all things Porsche. I took a 997 in a few days ago for service, and we were in and out a bit quicker than the estimated time frame.10/10 (or in this case, 5/5 🙂) would recommend.

A
Review №50

House Automotive is an exceptional facility for several reasons. Greg and the House Automotive team is professional, friendly, courteous, and very knowledgeable. They are definitely Porsche Experts! They welcome questions about your car, the service/repair, and provide clear and concise answers and recommendations. This is very important when servicing or repairing a Porsche. The facility is modern, clean, orderly and comfortable. Nothing is out of place!House Automotive also makes it easy for customers like me who live on the Westside and beach area, by providing a free flatbed pick up and delivery service. I plan on using this in the future. Last but not least, is the workmanship and pricing. Well I drive a 911. Hands down, the Technicians are exceptional and their workmanship is superb. They take their time and get it right! And their pricing is better than competitive. You will not find a better price! I will not be taking my Porsche to the dealer again.

JJ
Review №51

Excellent service at a reasonable price. Went in for an oil change but they went over the car top to bottom. Couldnt be happier!

Va
Review №52

Greg and his team really came through for me today. They generously went out of their way to help. You all turned the day into a positive one which otherwise could have been the opposite. Thanks again.

Ro
Review №53

These guys are the BEST - knowledgable, prompt and responsive. The shop is comfortable and efficient. They both listen and explain and they are very transparent about costs. They clearly understand the importance of customer service to long-standing success

Le
Review №54

Ive trusted and respected these guys ever since I had my 06 997S.Recently got my wife a 2017 Cayenne just under 10k miles. I took it to House Automotive for an early oil change (Because I dont wait 10,000 miles for an oil change. Nick my Technician performed the oil change (who is amazing by the way) pointed out that there was a plug in a brand new tire on the front while inspecting the vehicle. I contacted Beverly Hills Porsche and they are replacing the tire for free. THANKS NICK !!Joey my Service Advisor was more than informative and polite.If you love your Porsches like I do, take it to House.

Mi
Review №55

Great company great service

Na
Review №56

I just want to say Thank you to Greg and Alex and the rest of the staff at House Automotive. Their customer service is extremely amazing. I had a frustrating weekend with my 2006 Cayman S, and I was too busy during the week to try to deal with the issues I was having on my own.Spoke to Greg over the weekend and Alex on Monday and just had them pick up my car and take care of it. Couple days later my car is sent back and working properly once again. They provided a perfect and stress free transaction.

Di
Review №57

Appointment only shop took care of me at a time of need and got me back on the road shortly after my arrival. I’ll make sure to make an appointment next time I don’t want to be that guy. Lol. Thank you Alex for your help getting the 991 back on the road. And for any one wondering, year HOUSE has experience with center locks. So far these pros have worked on three cars for me not one problem to report.

Br
Review №58

Excellent experience! Greg and Alex took great care of me and my Porsche. Would highly recommend to anyone wanting to avoid the stealership prices while maintaining the same quality of work.

Mi
Review №59

Amazing service, awesome employees! If you dont already take your Porsche here, you should start. An A+ all the way

Fr
Review №60

Professional techs and service rep. Nice office tastefully done. Porsche only and they have the correct four point lifts. Did not mind me watching or asking questions while they serviced my car. Did not try and up sell me. Spoke to the owner who appears to be a Porsche enthusiast but not a Porsche snob. Great experience for those who know about cars and love to drive and work on them.

Ro
Review №61

The guys run this business like the auto repair shops of old but with the convenience of the internet. It is so easy to both, go online and make an appointment or just drop by and the guys will answer simple questions and make an appointment if it is something they will have to take more time on. The first time I used them was because another well known private Porsche repair shop kept screwing up and wouldnt have the guts to admit it. I went to House and they took care of it right away. Subsequently I have had to drop in for a silly things like a turn signal bulb and they took care of it while I waited and then did not even charge me. Another time I wanted to the car checked out before a long weekend drive (this car is not my daily car) and they checked it out, gave me an emergency quart of oil (just in case, it was not burning any) with a rag and a plastic bag for it all - no charge. I went back while later with a bunch of Starbuck cards just to say thanks. These guys are the real deal. They know customer service. I referred a friend who bought a used Cayman and he was thrilled with them as well. I cant say enough good things about this shop. I am not related to anyone who owns, works or deals with them on a business level. Nor do I have a financial interest in their business. You wont go wrong by using House Auto Repair.

Mi
Review №62

I developed an oil leak on my Porsche Cayenne S. I called House and Alex told me they could inspect the vehicle right away. Within 15 minutes after arriving, the Porsche team both diagnosed and fixed the problem. Total charge for the service: a handshake. Ive been having my Porsche serviced at House for a couple of years now and the service just keeps getting better. I give House, Alex, and the technical team a 5 star rating and my highest recommendation. The team is honest, competent, and they value superlative customer service. Thank you for all of that.Michael Cameron

De
Review №63

I have used House Automotive to perform regular service maintenance, fix automotive issues, and provide general advice on Porsche vehicles. They have always been profession and consistent in providing high quality service. I recommend anyone who has a Porsche to visit this service provider to their serving needs.

sl
Review №64

The team At House Automotive has taken careof several Porsches I have owned and the ones I currently own. I trust the team at House Automotive because they are factory trained and come from a Porsche Dealer background. Many people may not know but the experience that the people at House started at local Porsche Dealerships from Service Advisors to Technicians so they are very familiar with the standards and recommendations from the manufacturer. They also use OEM parts with warranty so that adds to the confidence level I have with House.They offer much more than other independent repair shops, Ive utilized their tow service as well as their loaner car service so its convenient for me.

Ai
Review №65

If you own a Porsche, this is the place to bring your car for service. These guys go above and beyond to take care of their customers—they sent a flatbed truck to pick-up my car—at their cost—when I couldn’t drive it out there AND, another time, sent a mechanic TO MY HOUSE!!!This is unparalleled service and, all they work on are Porsches, so they know what they are doing.Can’t say enough good things!

Er
Review №66

FIVE STARS all around!Best service & prices are fair. Greg and his staff are very professional & friendly. I always have a great experience with them.I highly recommend House to all Porsche owners.

S
Review №67

Joey takes great care of my beloved 911 here, he is always happy to answer any questions, clearly explains everything I need to know and finds the cheapest but best solutions, everyone at house is happy to help and will give you a clear answer and solution without trying to oversell anything more! Only place I will trust with my P car.

Ju
Review №68

Strongly recommended for Porsche owners.

Du
Review №69

So glad our Porsche friends recommended this shop. We were looking for an independent shop that didnt charge dealer pricing and we definitely didnt want to go to the dealer for work if it wasnt warranty related. House is a bit of a drive for us but you do what you have to when you find a good shop.Took it in for an oil change and they did the full vehicle inspection as well as some additional work we had requested. Totally fair pricing and will not hesitate to recommend House to our friends.

Gr
Review №70

I do not own a Porsche myself, however in my business I often repair many of these vehicles. My expertise in repair only covers the outside paint of the vehicle, so when it comes to service and repairs I gladly recommend the team at House Automotive. In all my interactions with the staff at House Automotive, they have consistently been professional and honest. They also emphasize that their priorities are quality and customer satisfaction. You can bring your car here with confidence you will receive the best repair.

cu
Review №71

Good price

Ra
Review №72

Always the best experience at House! Al makes everything so easy and all the techs keep the Cayman running smoothly. Would recommend House to anyone with a Porsche!

Ti
Review №73

Alex and Joey are knowledgeable and personable service advisors. Estimates are always spot on, the work is doing in a timely manner, any recommended work is not pushed a with a hard sell. Their technicians really know their Porsche’s. Prices are very reasonable compared to a dealership. I often recommend House for Porsche service, in or out of warranty.

Do
Review №74

Amazing customer service! My second Porsche with them. Will always be a long time costumer of House!

Am
Review №75

It was an unexpected pleasure to deal with Rafo and the rest of his team. Given the nature of my car needs, the cost of restoration would have been considerably more, save for the knowledge and expertise of the staff, who through a rather surgical performance, without having to install new parts, brought the car back to its optimum state.I am most grateful to them.

He
Review №76

I have a 2015 Macan S with 75k miles. I always feel Im getting the honest truth. The guys have great personalities and arent trying to upsell services that aret necessary. I would highly recommend them.Henry Hancock

Pa
Review №77

Greg and his team are very knowledgeable and completed their jobs as described timely. Greg would provide you an honest assessment and would not push for the unnecessary works. I would recommend his services to my friends.

ea
Review №78

Got my car serviced all because of their service, honest opinion and efficiency. Was so satisfied, even brought a second vehicle the same day. The staff is very friendly and know what theyre doing. No worries!!!

Br
Review №79

Friendly, thoughtful, and expert service. Greg and Cleo are wonderful. Fair prices and great results. I highly recommend this place to any Porsche owner.

Fr
Review №80

Was quoted and charged for 2.5 hours of labor for a small job, replace parking brake sensor, seem excessive. But the 2.5 hours is from a mechanic publication of some sort. If someone pays me $120 an hour to do some work for 2.5 hours, I usually need to spend 2.5 hours of my time to make that kind of money. I did agree to the quote in the first place; before i realize how small and easy the job was. The owner/manager is very nice and courteous, it was a good experience, other than the invoice part.

Be
Review №81

Been taking my Porsche to House Automotive for years and theyve been great! Really appreciate all their help and support to keep my Porsche running smoothly.

Di
Review №82

Evaluation Greg Whang -- I give Greg a 10 + for people skills and the same for competence....He went the extra mile on all my inquires with a most positive attitude, helpfulness and tone and quality of voice......Im the person who owns the Iris blue 1999 Porsche convertible.

Ga
Review №83

Very disappointed with a PPi they did on a 997.2 for me. They passed it with with flying colors. So much so that I bought tires for the car, which were needed badly and had them install them so I could fly in and drive the car home when completing the purchase. When I saw the car in person I was shocked. Leather was stained. Debris was in every crevice and pocket. It looked like a well used 90k example of a 911 vs the 28k garage queen it was advertised at. Would never use them again and was sure to let the forums know what had transpired as I got the recommendation from a specialist website for Porsches in the first place. I expressed my displeasure to them but they stood by their PPI so Ill stand by this review. If looking for a company to give a car the third degree that gives you the confidence to buy it sight unseen, look elsewhere.

Ju
Review №84

They are very professional and did me a favor on very short notice (not even charging me for labor) recently. Obviously, they aint cheap (though, if that is critical, a Porsche is probably not a good idea), but they are reasonable by comparison to whats out there, and they plainly know a great deal about Porsches.Features like precise and accurate time estimate, rides home, etc. are appreciated, as is the wonderful Cleo, who runs the place.

ti
Review №85

Best technical skills and greatest service, I always give them thumbs up 👍

Ar
Review №86

Excellent work by the team at HOUSE on my 2014 Cayenne GTS. Thank you very much!

Mi
Review №87

Joey and Greg are very knowledgeable and provided good feedback when I brought my 997 gts4 in for service. The shop, customer waiting area was in immaculate condition. Overall a very good experience, reasonable prices, I would reccomend to friends will return for future service.. ..p.s.I use to have my car serviced by 2 Porsche dealers, House was a good decision.Mike Ito

cu
Review №88

I had several issues with my 2003 Boxster. House came to my aid with their flatbed pickup and professional service. My car now runs extra smooth with an added 5 miles per hour per RPM. A comfortable service environment and courteous staff.

Ja
Review №89

Great experience. Very patient and explained every step in simple non-technical language. Reasonable pricing to boot. Will definitely be back.

Pa
Review №90

Great service, prompt completion, excellent communications with customers. Cleo has been great in coordinating a tow-in and arranging alternate transportation. The diagnostics are very thorough with careful identification of any maintenance or repair items. The shop is very clean and professionally operated.

Ne
Review №91

Excellent Porsche repair service. Joey treats very friendly/helpful and Macan is expertly service first time at House automotive, HOUSE Automotive Independent is an excellent shop. Theyre the real deal.

Ed
Review №92

They did an excellent job as usual servicing my 2003 Boxster S. They are very honest and I trust their judgement 100% when they work on my car. I feel their prices are fair and their work is of high standards. I always recommend them to my friends who own a Porsche.

Ch
Review №93

Greg, Jack and the guys at House have been working on my Porsche for the last several years. Of course, the work is excellent! But, the good care they give the customer is unlike any service shop Ive ever experienced - like going to see a really GOOD doctor.

Ed
Review №94

Five stars to Alex Hanasian and his crews. Brought my Cayenne in this AM and was happy with the service.

Ma
Review №95

Ive been a client of House Automotive virtually before its inception....First off, Ive NEVER written an online review for any service or vendor, EVER! Yet, I find them helpful in choosing vendors. So, I felt compelled to write this one, to hopefully help other Porsche owners, as much as I have been.The owner of House Automotive, Greg, was my service advisor at Rusnak Porsche in Pasadena back in 2007. Since he was one of the VERY few service advisors I had ever worked with at ANY brand of dealership, that was honest, and didnt try to up-sell me; I was happy to sign on as a client at his new shop House Automotive.Ive enjoyed first class service, and very fair pricing at House Automotive for many years now, and I can say with certainty the prices are far less than any Porsche dealer in LA. As I priced them apples to apples on both minor/major repairs myself. Better yet the quality of service at House Auto exceeds the higher priced dealers.Greg and his team at House Auto treat their clients like friends, and not like an ATM machine... like most dealerships do. They see the value in long term client relationships. They continually strive, and exceed, the highest Porsche standards for maintenance and service that insure strong word of mouth, and client loyalty.Ive recommended several friends (that own Porsches) to House Auto, and all are now satisfied customers. My Porsche will always be serviced by House Automotive, as they have proven time and time again, that they care about my Turbo, and more important my loyalty, as much as I care about the quality and the cost.Do yourself, and your wallet, a favor.........Set up your next Porsche service at House Auto.

Fr
Review №96

I received my 996 May 18, 2000 and have driven 413,000 miles plus. I have had business relationships with many Porsche mechanics including dealers and these guys are my are my fifth shop. I have only changed mechanics due to bad experiences. This is my first experience with House Automotive, but Im impressed!

Ir
Review №97

Ive been coming here for over 7 years now and these guys are simply the best. Greg is the owner, and Joey and Alex run the office, and they are all knowledgeable, professional, friendly, and always looking to help the customer out. They always make me feel super welcome and answer any question I have, even if I just want to chat about the direction Porsche is taking as a brand (LOL). Greg used to work for Porsche, loves, owns, and races Porsches, and knows these cars backward and forward. The technicians have been working with Porsches all their careers and have seen everything under the sun.I have brought all 3 of my Porsches here -- Cayman GT4, 911 Carrera S, and Cayman S -- and always been 100% satisfied. It goes without saying that their prices are a fraction of what you would pay at the dealer. There is simply no need to go to a dealer with House around (unless you have a repair thats covered under warranty). They also provide a car wash or rental service if you need it. If I could give them 11 stars, I would!

Je
Review №98

It is unfortunate that I must change my review.My 911 was brought in some time ago with an electrical short of some kind. I was asked if someone had spilled water inside or if the windows were left open in the rain, of which neither had happened. The diagnosis was that several motors which are housed under the drivers seat had water damage. The passenger window motor and the convertible top motors were changed and a couple of thousand dollars later my car was delivered to me washed and ready to go. I drove my car to work the next day and parked inside the underground parking as usual. At the end of the day while driving home the car smelled a bit stuffy and damp so I reached behind me to feel the floor mat which was completely dry but the carpet underneath was not just damp but soaking wet. I immediately got home to discover not only wet carpeting but a large puddle of water under the cushion on the back seat! I mopped up the excess water and called Cleo at House Automotive. I asked if the car had been washed prior to delivery. She explained that it had been driven through the car wash and hand dried. I explained the wet interior and my initial thought of the clogged drains! The car was picked up the next morning and was with them for the next two weeks. I emphasized that I wanted the answer to the puddle of water inside my car and copied and pasted several explanations of others via online where they had experienced CLOGGED DRAINS in their cars...who knew cars had exterior drains that if stopped up could cause the water to drain inside?The car was dried out and I was told no other extended damage. Fast forward to one year later my convertible top was hesitating. Greg at House reassured me the new motor was under warranty for two years. My car was brought in and I was later given the diagnosis that a new Convertible Top Motor was needed. I asked about the warranty...? I was told that the motor had not been changed the previous year, as I had been told, and now the cost would be very similar to what Id paid the previous year. I am open to suggestions. 5/6/2016 JRI just recently visited Greg to get an update on my convertible top. The work recommended was $3400. In thinking it over I visited another local certified PORSCHE enthusiast, Peter at STUTTCAR SERVICE INC, where he added synthetic fluid ($34.00) to the reservoir that operates the convertible top. It now works perfectly. It took him a few minutes and he was extremely gracious and kind. After hearing my story regarding Greg at House, which he has heard repeatedly he didnt even charge me.SHAME ON ALL OF YOU AT HOUSE!Jeanine Robért 12-8-2016

Ed
Review №99

They are a very good team. Careful attention and excellent service.

Ro
Review №100

My ignition and wheel lock broke leaving my car stranded. They came with a flatbed, picked up the vehicle, replaced the ignition and wheel lock and returned the car to my house fully repaired. Excellent work with no inconvenience.

Information
100 Photos
100 Comments
4.8 Rating
  • Address:1567 E Walnut St, Pasadena, CA 91106, United States
  • Site:http://houseautogroup.com/
  • Phone:+1 626-765-9111
Categories
  • Auto body shop
  • Auto repair shop
  • Auto glass shop
  • Auto parts store
  • Brake shop
  • Car inspection station
  • Oil change service
Working hours
  • Monday:8AM–5PM
  • Tuesday:Closed
  • Wednesday:Closed
  • Thursday:8AM–5PM
  • Friday:8AM–5PM
  • Saturday:8AM–5PM
  • Sunday:8AM–5PM
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
  • Restroom:Yes
Planning
  • Appointments recommended:Yes
  • LGBTQ friendly:Yes
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