They are great and friendly, help me adjust my bill. I was even paying for equipment I didnt have.Thanks xfinity customer service representatives!!!

As far as customer, Xfinity never failed me. Ill still be a loyal customer in the future.

The service team expedited my visit. I was out of there in less than 10 min. Thank you for the great service. Clean store and a very professional crew.

Best customer service. Got me hooked up with the best deal for internet. Ask about unlimited data and the 1GB Download speed. Great deals available!!!

Nice very helpful personal just may go back again

Great quick service. Just purchased 2 mobile phones from there and the service is great. Not to mention they use Verizon Towers/Service but for a better price.

Excellent customer service. Store is run like a well oiled machine.

Great service!! Placed order through Xfinity app and it was easily picked up and ready at store front! No issues!!

Excellent, leo romero help us a lot!

Fast service. I was in and out. It was a quick trip to change out my gateway modem.

Super fast and friendly service! I went in to pick up equipment and I was in and out within minutes. There was no wait and the person that helped me was very friendly and helpful. He was able to offer me other services that they offered without being pushy or salesy.

Go see Sway. He was awesome, soft spoken but knew his stuff. Great service.

Omg so I’m able to make decisions on mine and my moms account. So I went in today and wanted to add a line, but since my moms unable to leave the house due to personal issues I went and tried adding a line. The blonde Manager I’m assuming was wearing some brown blouse, and the lady behind the desk were rude and unprofessional. I’m able to make decisions and they said I would never walk out of there with a phone without her being there! So I basically called xfinity and ordered the phone! Someone needs to have a talk with these 2 women and get them straight.

Just a little wait, but they do have places to sit.

We have cable and internet with Xfinity. I very happy with the service we receive!

Savannah was quick to send someone out to get cable connection. Asked for it 8PM one day. Crew was here at 8AM the next morning. Very quick process and thankful she was able to help.

You dont need my rating just read the others.get dish, buy a scrambler from walmart.we had a problem couldnt get a live person.we drove to the local store .they we really nice.girl gave us her card with a number and said if u have any issues just call me. So we had another problem and called and found out the card was fake.enough said

Fast service if you make an appt.

They were quick and really easy to work with. Wonderful customer service.

Victor was extremely helpful and knowledgeable about the products and plans they offer.

Very nice and clean place great customer service

Customer service is great very professional and speedy process.

Poor customer service. The last few times I’ve had to go in there the customer service is very lacking. They gave us an old dinosaur box and told us it was just bigger but when I got it home and installed it wouldn’t even work. Still had to order new equipment and now I have to make a whole new trip WAY OUT OF THE WAY. If she had told me this from the beginning I wouldn’t have taken it. Ridiculous.

Super satisfied I have never had a problem in this office ever, very fast and professional service. Thank yall for always caring for us and handling our service so fast.

Thank you guys service was fast, and easy. Great

Xfinity is an excellent company. I been a customer for 10 years.Thankyou.

I love the customer service when I walk into the building, the reps that I talk to there ALWAYS get my issue resolved! Thanks for being the best Pasadena, TX

Michelle was amazing! I always have a good experience when she helps me! Yesterday I went and Carmen was helping me and I want to say thank you to both of them! 🤍

The associates where very helpful and resolved my situation

They were helpful

Great 👍 help

Easy to pay bills via their app or in the store using the kiosk. Associates will assist when needed. We had a great number of problems with our installation but after that it’s been wonderful. Definitely best cable service in town.

If this is the one on Fairmont and beltway 8 I wasnt very happy with the service the sales rep was real friendly and very knowledgeable but when I spoke to one of the girls in the back I was very unsatisfied with her attitude and her service so I walked out

Love that you can pay at machine...

Right now this store is closed so the nearest store is The one in Webster or kemah.I do appreciate them taking time to ensure their workers are okay and letting them spend time at home. Please be nice to the workers at these locations. They are essential and working non stop .

This time it was more smooth. More protection while talking to a store rep.It felt more organized and less time spent trying to get an equipment exchange.

Awesome service in and out updated my software thank you!!!

Very poor customer service i want it to know about why some channels went out and all leonardo did was rock back and forth on the chair like a 9 year old. Also said he cant do nothing that he only works there and there is nothing he can do about it. He keep suggesting to called customer service and even them wont be able to do anything not even apologize for the inconvenience. He is the WORST representative i have meet. And yes i will called costumers service just to file a complaint on the way he referred to us.

Professional and ready to help 😁😁

Great help 👍 👌 👏 😀

Service was slow and felt that the representative looked uninterested

Coming out on Thursday. Well see when they come out

Who else having issues with their internet services (but bills continue to keep increasing for trash Internet services/cable/ land line services! Following up on my recent remarks ( I have filed with the attorney general’s office due to price gouging due to illegal charges to us consumers

Quick friendly service..The place is pretty clean..

The worst customer service. We’ve had to go back over and over again to resolve something that should’ve taken two days max to resolve. And I thought AT&T was bad!

The customer service young man was very nice to me..and answered all my questions and offered help ..first name is Leonardo

Poor customer service. I just wanted to know my upgrade amount, the guy said he could not do it in store because it’s an online only thing.I asked him to tell me where exactly to go and said he did not know himself and proceed to tell me to go to T-Mobile. As he has T-mobile himself and thinks Xfinity sucks as mobile company.Worst customer service I have ever received.

If your in need of human interaction for your troubleshooting or new service orders I highly recommend this location. The reason it does not receive the 5 stars is due to lack of communication between employees. Also the attitude to want to prove the customer wrong is never the right approach (Especially when the customer is not wrong).Regardless my overall experience with this location was as expected. My service was up in running in no time (despite minor inconveniences) and my issues were resolved in a timely manner.Not perfect yet satisfactory..

Everytime I go to this store the people that work there are extremely rude. Maybe because on both occasions Im replacing equipment for my cable and not buying a phone. So Im guessing they arent making any commission and they dont care at that point. Also they are completely incompetent when it comes to the internet/tv side of things. I dont know if its lack of training or poor management. Either way I try to avoid going to the store if at all possible.

Really fast!

I went in to get a new phone and Xfinity mobile, Carmen helped me out( shes the best) !! Fast service no line when I went. Happy overall with my experience ☺️ They are taking many precautions due to Covid as well...which put me at ease going in.

Great service, fast results.

Lady that waited on me was great not like the ones on the phone that try to be your friend.

Efficient, helpful, and courteous. Definitely my favorite Xfinity location!

Excellent service

Never thought Id say this about a cable company, but it is a pleasure going into this store. Everyone is friendly and helpful. Its well staffed so there is never a wait. I dont know the pay structure of the employees but I always feel like they are giving the best advice for me and not just pushing products and services I dont need. Leo has helped me out a couple of times and I always walk out happy.

Service is great but so manny employees and no much attention to customers who have to wait while they dois talking each others

The store itself is fantastic, the service and corporate sometimes you have to jump through man hoops. Overall great folks though!

Easy to pay your bill by using the machine in store. Quick and easy!

Very friendly staff! Their internet was down and staff was organized in signing the mad rush of people manually. Made changes to my plan and got my additional items i needed. Very pleased!

In and out in 5 min. Fast friendly service

Thank you for allowing my brother to get my cell phone SYM card replaced and my phone back in working order while Im having to be at home due to medical issues. Much appreciated!

Jose was very knowledgeable, and helped upgrade my service for a lower price. He also helped me set up the affinity app on my phone before I left the store. Great job!

Perfect..everything..

You know, things were rocking along just fine until this COVID-19 business and then their customer service went way down. Now you call in to technical support and it’s as if everybody has a terminal COVID case of the brain. Today I called and spoke to two separate people after I could get no assistance from their chat feature and I actually only got frustrated with the agents. They were less than helpful. I have deleted my prior recommendation of this establishment as I am now seeing their true colors. Good luck if you have the misfortune of being one of their customers.

This store is amazing I went by 2 times. Comcast had disconnected my account without me ever calling to disconnect, and Alexandra H. gave me great customer service, was genuinely attentive and helped me resolve my issue. I definitely recommend her and this store as well!

First one there but everybody was so nice

Love everything 👍👍

Great service with very friendly, helpful people. Been with Comcast over five years. No issues yet. Very happy.

Service was quick although I didnt get what I thought I had been signed up for. I have 30 days to change my mind. We will see.

It was the 1st time I have visited this outlet for Comcast. I was treated superbly!! Customer service was excellent and I learned a lot about what Comcast offers. I will definitely be visiting the store again!!

Ten dollars for Wi-Fi love it.

Didnt like the person that I first talked to, she had a bad attitude. The other girl was very nice and helped me with my situation her name was Michelle and Carmen they both were very nice

I have always received excellent customer service from everyone at this store. It is a pleasant and a very nice place. I love how they have comfortable seats and even a big screen where they play childrens movies. A nice family enviroment. And dont have to wait too long to be helped. Great Job!! Everyone.

The waiting time wasnt bad. . But the customer service rep on the phone instructed me to come and swap out my DVR box and it would be no charge. However, when I got there I was told it would be a difference of $10.00 more per month! I just wish they could get it together. Needless to say, Im not happy.

Fast friendly service

The staff members were very professional, very polite, courteous and helpful. Theres even someone who greets you at the door and very short wait time.

Love them only place do internet and cable with

Was sent by customer service to pick up my equipment to start service and once I got there the girl said they had run out. I asked when theyd have more she said maybe tomorrow but not for sure. They couldnt give me a contact number to call ahead and check if they had the equipment so I wouldnt waste my time and gas going there. What kind of a business has no store phone to contact. Im not wasting time dealing with a store like this I wont be getting the service after all I didnt like the way they handled this

Emanuel was awesome! We had an issue with switching over to Xfinity. And went above and beyond to solve our issue.

Awesome product

Great nd fast service

More than 20 min waiting outside the store with a lot of heat and people with children were in line. The attention is very bad.

Finally got a chance to get there only to realize that were closed during posted business hours.

But let me also say the young man at least tried....

Spoke with Joseph about my bill being to high. Told him AT&T is cheaper by $50 per month. He said I dont work for AT&T. He said I have the best comcast promo., but my bill is still higher than my neighbor who has a lot more. I HAVE PHONE AND INTERNET ONLY AND PAY OVER $150 A MONTH... GO FIGURE.. THIS COMPANY SUCKS.. COMMON5G...

Definently the best xfinity store Ive been to, very polite and accommodating

After 10 years of being a loyal customer and basically getting screwed and overcharged for their services. I cancelled my services with them. For the longest I felt this was the best there was so I suffered through the cost, but finally after several of their mistakes and constant bill increases I decided to part ways. They kept saying I had the best deal (paying close to $300!!) no way. Every time I tried to make changes they would say I was on contract even after a couple months prior telling me I was almost out of contract. I was tired of the lies. I had been with them for quite a long time for them not to be able to give me a good deal to stay since I used most of their services. Enough was enough. I would NOT recommend Comcast Xfinity to anyone.

No store phone number I DONT WANT TO TALK TO A ROBOT!!

I had an excellent experience at the comcast store. Switch from Verizon to Xfinity mobil was easy and Erik Enriquez was very helpful. I hope my experience with the service itself is the same. Update: Celluar Service has been been below Verizon but not horrible. The cost difference is well worth the few issues in signal Ive had. Saving quite a bit going with Xfinity.

The store is located off the feeder road of the beltway in Pasadena, Tx right next to Freddys. A lot of people there but no one helping. FYI. You will have to wait!

Inviting place. Feels like theyre selling cell phones or computers... but thats the point. Makes customers want to spend more for services, but sometimes it takes a minute for service personnel to get to you.

Extremely hard to get in touch with a representative. Automated system will make you use it unless you lie on the reading for calling.

Great customer service and support. Internet speed second to none.

Really fast service and great customer service

Within distance. Store layout was good. The people we interacted with were very helpful

They took care of my basic problem. I had to call later on the phone to resolve it all. That seemed odd to me. However, the guy on the phone was top light. An overall enjoyable experience. Was anticipating something more cumbersome. Glad it wasnt.

If you have to interact with Comcast, this is a good store to do that. Customers and staff are upscale. Not ghetto.

Good store! The well organized, competent staff handles a long line efficiently. The waiting area is large and comfortable. A pleasant surprise!

The employees are awesome. They listen to you, confirm what you said and then...do the deal, fix the situation, etc., and are polite and respectful from beginning to end.