Went to the store yesterday and was greeted by Tracy. He was literally the nicest person ever and made me feel so welcomed! He talked to me like a human (not down to me like i was incompetent) and was so understanding and explained everything so well. Ive been to many t-mobile stores over the years and can definitely say i will NEVER go anywhere else again. Tracy is the absolute best and t-mobile needs more employees like him.

I worked with Tracy and Sidney on 3/21/21. I had to setup New service. They thoroughly explain the different plans that they had so we could make a decision that would be the best fit for me. They were fun to work with and extremely knowledgeable. I had an old iPhone at home that they let me know I would be able to trade in for a credit on my bill. I was able to run home and grab that while Sidney continue getting everything filled out and ready so when I came back it would be a seamless transition. So not only were they really knowledgeable, they were exceptionally efficient.

Terrible customer service. All I walked in to do was switch SIM cards from old unlocked phones to new using existing account.. Tracy (store manager) was incredibly rude and even had nerve to say I have no clue to my face. Sorry, thats not how you treat a customer. Dont care who you think you are, but not gonna get my business. Save yourself the trouble, go to a corporate store.

We went to this store to upgrade phones today. Since we were Sprint customers, we were told we needed to call to convert our account first, because all their stocked phones were for T-Mobile customers. Ok. We left, intending to convert the account and go back later this afternoon. Called Sprint. They transferred us to T-Mobile. Talked to T-Mobile who told us we needed to go back to the store to do what we wanted. (The same store that told us they couldn’t do what we wanted and to call T-Mobile.). Since no one seems to know how to let us purchase brand new phones, it’s off to Verizon we go.

Went in to get a new phone & the guy was completely rude and ignorant. Not impressed and will not come back. Just lost a loyal customer.

Rude employees and bad coverage. If you can afford it, get with a better carrier.

I went into the location to pay for my sprint phone bill and decided to switch my sim card over from sprint to the t mobile network. The guy who was helping me gave me the impression that he was knowledgeable about swapping out a sim card. After about ten minute, he turns my phone over face down and tells me the he will be right back. I picked up my phone to see what the status was and he had did a factory reset on it without informing me that there was a issue. When he returned from the back of the store, he told me that he went to the back to ask the manager if he had heard of this issue and the manager told him no. Out of all of my years of having a cell phone, I neverd had any issues in swapping out a sim card or putting it into a newer phone.He then placed the old card back in to see if it would fix the issue but as anyone knows that if you do a factory reset, IT WIPES EVERYTING out of the phone. I lost a lot of personal notes, my messages for work and friends, pictures that were not backed up for that day and many other things.I just picked up my phone with the two sim cards and left because of the poor service from the guy. I finally got it online over seven hours later and my phone is now acting up from simple swipes and interactions.I will go back to the store to talk to the manager to see what can be done.

Just made a phone call to this store to get information in regards to switching over from Boost Mobile (a company I previously worked for) and I received such terrible customer service that it made me rethink joining this company altogether. The person on the phone made false claims about my current company (probably in hopes to scare me into switching over) and at the end hung up on me. I don’t leave reviews on google very often but I was truly astonished by this. Stressful day or not there’s no need to act this way towards potential customers.

Tracey was extremely rude. Came in to ask a question about upgrading my phone and got smart with me. Bad image for t-mobile. Wont be coming back

Their customer service/relations is terrible.

Always friendly and helpful. Not like some of the other TMobile locations nearby. I definitely recommend visiting this location.

Best phone store in Pataskala!

Kind staff and good service.

Friendly staff and very helpful.

Great Staff & Great People

People working in the customer service needs some serious training... I had to go there three times just to get my line added to existing account...

Outstanding customer service

Very helpful