Despite the current virus situation. Iren showed up with her mask 😷, explained things for us and shows us carpet sample, prices, quality and so forth. so far good let’s see when the team comes for measuring and set up. but so far impressed!updating later on.after taking measurement. I was not impressed with the measuring team and i asked few recommendations regarding replacing the tiles with other type of flooring without damaging the interior. his answer were “yes” to everything and felt like he was over promising and not specific on how they are going to remove the kitchen counters and break the tiles to put the flooring. the quote had mistakes, took a while to get it .so despite the sales team doing great in helping us, the set up team and quotation mistakes, time delay was the main factor for not going any further.

Honestly, this was a great find. I ordered my kitchen subway tile from here, Michele was great and very responsive.

The Factory Carpet Out carpet installers did an absolutely amazing job. From beginning to end the installers were professional. efficient, knowledgeable as well as personable. These guys are an asset to this company.

Excellent service! Check out the close-out room! Scored a $600 rug for $100!

Had a bit of a hiccup when it came to repairing a rug my dog had chewed. The rug itself was very thick and difficult to work with, but the repair was done in a timely manner and the customer service was nothing but accommodating. The pricing was very reasonable, I highly recommend!

Very professional approach to retail sales of any type of flooring, During the whole experience I felt they were attentive, knowledgeable and pleasant and price that cant be beat ! Delivery was unremarkable, overall, I was floored!

Best place ever

Fantastic quality and excellent serviceOwnership is hands-on and ready to help

Factory Carpet Outlet did an excellent job installing carpet in my home. They were fast and affordable. Thanks FCO!

Super friendly, personable, professional staff! Wide selection of inventory! Highly recommend!

Went in to look at some flooring samples. Staff was rather laid-back (no one greeted me on the floor until I passed the office -- but this may be due to me popping in right after they opened; I think I was the only customer there) but they were friendly and sociable.I asked Joe, the gentleman who was helping me for a particular set of Shaw flooring samples and he took me right there. When the display didnt have the series I was looking for, he took me over to another brand, which is apparently a sub-brand of Shaw. He helped me cross-reference the ones I was looking for and we found the right samples.When I started taking pictures and explaining that my fiancee and I needed to make a choice today (builder needs to order materials ASAP), he popped the panels right off their rack (these were large samples, two 12x24 samples per panel) and offered to let me bring them home. He took me into the office to sign a check-out sheet, so this is apparently something they do rather regularly. While he was filling out the form, the rest of the office staff chatted me up in a rather enjoyable conversation. Once the rest of the form was filled out and he got my name, address, and phone number on it, he bound the two samples together in shrink tape (non-adhesive) so theyd be easier to transport and I was on my way.While walking the floor, they definitely had a large selection, and if they conduct the rest of their business the way they met my needs today, they are definitely the place to go. Im not even sure my builder will be buying from them (though he mentioned them as a place to check out samples) but after my experience today I hope he will!My only complaint is that their showroom lighting could be better for viewing samples in place, but assuming they do make a habit of lending samples this is a completely moot point, as you will be able to view the samples in your home where the flooring will actually be installed -- the best way to do it!UPDATE: I returned the samples today; Joe and the other guy in the office remembered my name on sight, and Joe was happy to discuss some other flooring plans with us, as well as some wall tile options for our bathroom. He was very knowledgeable, and offered some solutions we hadnt previously thought of, such as *making* an area rug for a room by binding the edges of regular carpet, so we can have carpet in the bedroom without ruining the hardwood by putting down tack strips. My rating of these guys stands firmly at five stars, and I would recommend them to anyone whose remodeling work includes flooring or tiling.UPDATE 2: Some time later, we ended up buying a custom area rug from them. They were quick and professional, told us how to measure for it, we gave them the measurements, and they cut and bound to our specifications. Well remember the adage, measure twice, cut once? Apparently twice wasnt enough, and the carpet was about 2 inches too wide (we wanted it to cover the whole width of the room, it ended up curling up the wall a bit). Gave them a call, they asked us to bring it back and provide revised measurements. Brought it in, they cut it in about an hour while I went to grab a bite, and I had my carpet back the same day -- and they did it for free, which they were under no obligation to do since it was my measurement error. Fit perfectly, looks great... love it!

Fair prices, nice people

Ive been doing business here since 2000, the service has always been great and I always get what I want..

I worked with Sheri and she was great. The price was very reasonable and less then Home Depot. I would highly recommend Carpet Factory Outlet for any flooring job.

The biggest and best showroom in the state they have everything for all your flooring needs Ive been going there since 1995

Just had my stairs done & they did a great job! Very happy 😊

I have used Bryon on several projects and referred him to family and friends. Good price, great service, on-time and professional installations.

I had an appointment with this company on Thursday at 1:00, by 1:40 no one was had come to my home when I called the company and spoke with the unprofessional that was supposed to be at my home he said I was just going to call you, I have been sick since 12:00. I told him I left a previous appointment early to make sure I was here before 1:00, He said I can be there tomorrow depending how I feel. I said as long as someone calls to let me know if you will not be showing up. He called me a jerk, and asked me if I would like him to come to my home and poop on my floor? I was appalled and will not associate with unprofessional like this. I only am thankful that they didnt have any money of mine because if he treated me like this and I was a potential customer can you imagine if they came to do the work, did a lousy job and I made a complaint... there goes my money and here begins a law suit. I am so glad I saw how this company conducted business before I was a victim with there unprofessional, uneducated and lack of quality in there service and product. Please consider yourself warned.

The salesperson was very helpful and even quite funny... I like this place!

So pricey!!