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AutoWorks Car Care
484 E 100 N, Payson, UT 84651, United States
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AutoWorks Car Care
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Ke
Review №1

Love this place! Professional and very reasonable. Great service staff, too. 10/10 recommend.

Ro
Review №2

AutoWorks was fantastic!! Our battery and electrical system was having some issues, and we brought it in to get fixed and they were super helpful and informative every step of the way. We also had issues with one of our windows and our tires which weren’t anticipated but they were very candid about what it would take to fix them and didn’t try to “sell” us on repairs that weren’t needed. They were straightforward and honest and very capable. We got our car back within a very reasonable time. Only using AutoWorks Car Care from now on!

Ja
Review №3

This place SAVED me. I was heading to Vegas from salt lake and my car totally went out and we had to pull off the road. I got my car towed her and they took great care of me. Great customer service!

Za
Review №4

Been looking for a good, honest mechanic for a while since I got screwed over at my last one. Ive now been going to auto works for about a year and have nothing but good things to say! They do take a little bit longer than I would like to get my car back to me, but they are always honest and have reasonable prices!

Do
Review №5

Shaun and crew always take good care of me. They are honest and do great work. Top notch service.

Ke
Review №6

I liked how professional and prompt they were. And the free info on problems I would have down the road

FR
Review №7

Car broke down right outside of town while on a road trip. They got me fixed up and didn’t pressure me to get any unnecessary fix ups before I reached my destination

Ja
Review №8

I needed my car checked over after it was hit to get an estimate and you guys went above and beyond to find out what was wrong and getting a hold of a body shop even. I appreciate it so much and I have always loved coming to this shop because I feel Im always treated with respect and seriously friendly. Thank you so much

An
Review №9

Very friendly and convenient, been coming here for years with my mothers car.

Ro
Review №10

He got got us in & out fast. Just what we need. Thanks

Sa
Review №11

I came here after another shop created a fuel leak on my car, and said I needed a new engine. Diagnostics at AutoWorks said my engine was ok, but that I didnt have a fuel leak. Just got the fuel leak repaired at another place, lucky my car didnt catch fire in the mean time. One bright spot was that they will actually drive you back home if you need it. However, not catching the fuel leak, when they supposedly inspected the whole fuel system was very problematic. I wont be back.

My
Review №12

They have become friends.Make me feel secure.

El
Review №13

I come here regularly for all my car needs. This time it was for emissions testing and registration. Their emissions machine was broken but they worked me in as soon as it was fixed. The staff was professional and kind. It was a good experience.

Li
Review №14

This was my first time using their auto care services. I have a Suburu Crosstrek and I want to know & trust those who work on my car. Jackson, who sent the text that let me know my online appointment was set, also checked my car in and took care of me when my car was finished ~ I was very happy with the service from start to finish... I intend on returning for routine maintenance of my car...👍🏻

Li
Review №15

They took wonderful care of me. They didn’t do any work before talking to me and getting my permission. They gave me prices and were true to those. They even worked really hard to get my vehicle back to me the same day.

Ge
Review №16

These guys always do a great job on my cars. Professional, great communication, and trustworthy are a few ways to describe this team.I highly recommend them.

Pa
Review №17

I was treated with nothing but respect and kindniss while on the phone and in person. This is very embarrassing and very immature of me to write what I did. Its moronic of me to speak Ill of your businesses when you treaded me well and I could just not afourd the services. You obviously must mark up prices to make a profit and keep providing professional help. Im very sorry for being so bitter and lashing out. Thank you for the diagnostic on my vehicle and thank you even more for rationalizing and helping me see the error of my hasty poorly thought out judgment.

Ni
Review №18

Sean, Jackson, and Thomas are some of the most HONEST, knowledgeable, and super friendly mechanics you will ever meet! I would recommend this shop to any and all that is in need of some reliable, honest, and fair price work or quote of any work.

Ry
Review №19

Overcharged!!! Absolutely horrible custom service and communication. Got a different story from each employee I talked to. I came in knowing what needed to be changed (crankshaft sensor) yet they still charged a diagnostic fee(104.00). I was double charged for my part! They explained to me that they use genuine Napa parts and on Napas website my part was $54.00 on my bill they charged me $127.00!!!! Plus another$104.00 for labor which was 3 bolts and putting a connection together. I went here because they told me it would be done that night or the next morning and other shops couldnt look at it for a few days.. My truck sat in their lot for 2 days before I had to call and remind them about the time line they had given me. I would not suggest their services to anyone!!!!!!!!! DONT GO HERE!!!!!!!!!!

De
Review №20

I really appreciate getting work done that not only was professional and a great value but the owner, Shaun Martin was so friendly and helpful. He referred me to another business that handled a non-mechanical repair and again, great work and great value.After my last experience with a local chain mechanics shop that made a disaster of my car on a simple, but expensive oil change, I will come back to AutoWorks from now on.

Le
Review №21

AutoWorks Car Care had my car for about a week and I am incredibly happy with the service I got from them. This is the first time I can say with 100% confidence that I dont think I was ripped off by a mechanic. I brought in an older car with a lot of miles that I was considering selling if I wasnt able to get it to pass emissions. They gave me a big list of what COULD be done and what they recommended, but then they told me the absolutely necessary things that had to be done to get the car to pass emissions. I didnt want to put thousands of dollars into this car because its probably not going to last that long. Never once did they pressure me into having anything else but the essentials done, and Im super happy with the overall experience. They even gave me a loaner car for about a week while the repairs were being done at no cost. They made what could have been an incredibly time consuming and inconvenient process extremely easy and hassle free. They followed up with me throughout the entire process, and always checked with me before fixing something else. When I went to pick up my car, I paid exactly what I had been told and there were no surprises. I will not be going anywhere else in the future. Thank you to Thomas and everyone else!

Ri
Review №22

Shaun & his crew are simply AWESOME!

Je
Review №23

We have taken our vehicles here for several years. Always friendly and professional.

Ti
Review №24

I have been using AutoWorks for over 15 years. They are honest and do great work. What more can you ask for.

Da
Review №25

Very helpful with finding what I needed

Sa
Review №26

I’ve gone to AutoWorks multiple times and they’ve always been so great! Most recently I went in for an oil change and the comprehensive inspection they did was WAY more thorough helpful than any other places I’ve gone. I really appreciated having a form with photos and info on other things that need or will need service on my car. Never once did I feel like they were being pushy or pressuring me into paying for additional services. Always a fantastic experience.

Mr
Review №27

Always impressed with AutoWorks! From the minute I walk into the building until the work is finished, I am always greeted with a friendly face, a smile, and enthusiasm to get the work done as I see their desire to please each customer. They do a great job and are very informative through the process.Even in the midst of recent restrictions, I felt completely comfortable and safe in their business. They even wiped off my keys with a disinfecting wipe before returning them to me.I highly recommend AutoWorks Car Care.

Jo
Review №28

Absolutely fantastic shop. I had a serious problem with my 2014 civic and, even though I do most of my own service work, had no idea what it was! Took it in for a diagnostic and they were able to tell me exactly what the issue was in a matter of minutes. I told them I was on a budget, and their price and performance exceeded my expectations. DEFINITELY coming back for all of my auto service needs.

Sh
Review №29

I was kept updated on preventative maintenance recommendations and the expenses for each individual issue. Thomas was professional in his responsibilities keeping me informed on a daily basis. I have recommended Autoworks to friends and family for years.

Ki
Review №30

Service was excellent and the price was fair, but what sold me was the customer care. Tom called me to let me know updates about my vehicle and went above and beyond with the repairs. Thank you and if I could I would give 6 stars. For anyone needing car repair I highly recommend AutoWorks Car Care.

Ra
Review №31

These guys were great all around and went above and beyond what was required.

wa
Review №32

Very personal and easy to use. Prices for parts and service were reasonable. I will use them again

De
Review №33

Beautiful shop, came in here for a full maintenance, nick and his crew did an amazing job getting me in and out in a professional manner. They did an oil change, spark plugs, and all fluids at an amazing rate. You can tell they know what they are doing. Nick took his time to fully explain everything they were gonna do step by step. Also making an appointment with them is so easy. Nick talks to you almost as if your family and makes everything fast, easy, and reliable.

Ma
Review №34

Took it in for simple maintenance - an oil change and transmission change because we got a coupon in the mail. After driving two hours the car stalled and would not start. Got it started and the engine light came on.Took it back to this shop and was charged to check the engine light and diagnose - was told it was not the shops fault and would cost $400 to fix.Took it to my regular guy across the street who charged me $80 to fix what was actually wrong, the air filter not inserted correctly by this shop causing the mass air sensor to turn on the engine light.You tell me how you would feel? Ill never be going back and recommend you dont go there either..

Ro
Review №35

Its been my automotive repair for about eight years; trust worthy, reliable with great customer service!

J&
Review №36

Always amazing service they will go above and beyond

G
Review №37

Took my car for an oil change. The service was quick. I dropped it off so I can go to work. I received a call from Jackson letting me know it was ready. He also gave me recommendations on other items needing to be addressed. I let him know I would have to wait to take care of some, others I would take care of myself. There was zero pressure from Jackson. I really appreciate that! Shaun and team are highly recommend.

We
Review №38

I came in for an oil change but had also run over some debris earlier in the day. They took a look and fixed the small bumper issue for no charge. I love this place!

Ke
Review №39

Shaun and Thomas were wonderful to work with. They called us often and kept us informed. Our repairs were more extensive than we originally thought, but when we went to pick up, were still charged $300 less than we thought because it didnt take them as long. The lobby was clean and inviting with snacks and toys for the little ones. We will be back!

Ra
Review №40

Shaun and his team got our 2011 Camry right in and was able to get the sway bar links fixed as well as a few other maintenance items. He told me it would be done by the end of business and they delivered as promised. I highly recommend AutoWorks Care Care!

Ch
Review №41

They get things done in a timely manner. Good quality work. Trustworthy. Feel confident in what they tell me needs to be done on vehicles.

St
Review №42

Quick turn around time. Professional, thorough, and friendly staff. I used to only take my vehicle to a dealer, but after my experience here and my desire to support local businesses, Ill definitely be bringing my future business here from now on.

Ta
Review №43

Only place I will take my old high milage car. Old cars can always use this or that but I never feel pressure to do every bit of maintenance, I just get the minimum to keep it going safely. They are affordable and honest. The waiting room is spacious with a kid table to keep my child entertained & next to a playground, its perfect

Vi
Review №44

Shaun and Thomas were super knowledgeable. Took the time to explain the repairs needed on my vehicle. Staff is very nice and professional. Thank you for the great experience and service!

Cl
Review №45

Car broke down on freeway. The team was very responsive and helpful.

Co
Review №46

Boy howdy what a pleasant visit to my favorite mechanics in the whole world! Got my oil change done fast and my baby is purring like a cat! They even got my heaters working again. The cute mechanic Colten definitely needs a raise! What a hard worker!

Mr
Review №47

Best auto care in the valley! Not only do we trust our vehicles to AutoWorks Car Care, our extended family has also switched and bring their cars from Provo to Payson for service and repairs. From greetings as you walk in the door to every phone call, they are professional, provide great quality service at a super value and are always accurate on quoted time frames. I highly recommend AutoWorks Car Care in Payson!

Ma
Review №48

Nice facility. Friendly people. Fast, fair service. Only drawback was that they accidentally shredded the out of state registrations for both my cars. Fortunately, it didn’t make a big issue as I had to get them registered in Utah and the DMV was able to sort it out without the registrations. 10 bucks to get duplicate registration sent though. Would have been nice if the company had offered to pay for duplicate registrations in addition to the apology. in their defense, I didn’t ask them to pay for it and didn’t let them know it cost money. This should be a standard customer relations approach—something to offer to make things right for a big mistake like this. In 24 years of registering vehicles, I’ve never had any problems with my registrations for an emission test 😏

Am
Review №49

I called for a quote on a problem that had already been diagnosed and my car is currently immobile. I was refused a quote although i knew exactly what I needed. Then after telling him I was looking for the best deal. He said I could just take it to one of those mexican shops if I wanted cheap. I thought that was extremely unprofessional and rude.

Ja
Review №50

These guys are awesome!!! I had a transmission go bad and not only did they give me quote on a new one but they also called my cars dealership and it ended up being under warranty. Very trust worthy and they take care of their customers, even if it results in them losing a repair like this one!!!!

Ni
Review №51

Love these guys they always take good care of us!

Pe
Review №52

I always get great service here! Great people!

Ja
Review №53

I went in 3 months ago simply because I had a voucher for a free oil change. The staff was warm and friendly. The service (not just the oil change) was fantastic. They get customer service. So many others have lost that concept.I went in on Monday to get the 3 month oil change. I walked in and they remembered me. I was shocked! They surpassed my expectations again. A customer for life! They explain everything. The go over what needs to be done and show why. I appreciate that. Its not about being shady and charging for services not needed. I love this place!

Da
Review №54

I loved my experience with AutoWorks Car Care. I got a flat tire as I was headed out of Payson. All the technicians were out to lunch when I brought my car in so the owner, Shaun, took a look at it. He was able to help me in a timely and cost effective manner. He also found a problem that our previous car service center missed, even though we just took it in! I appreciate how thorough they are here. I would definitely recommend going here for any car need you may have!

Cu
Review №55

Always service with a smile and a good price.

St
Review №56

Great team.

Je
Review №57

Shaun and his crew were out and out professionals and knew their stuff. Very fast, efficient and economical. They are my go to for trustworthy diagnostics and work. 10/10

Ji
Review №58

Ive been a customer since 1999 when Shaun and I were both a lot younger. I still bring my cars to Payson even though Im no longer in the area. Shauns guys do excellent work and are fair and honest. They dont recommend repairs just to pad the bill. If they recommend something i know its because it is needed.

Ty
Review №59

Very professional staff. Shaun is Trustworthy and always goes above and beyond

Sa
Review №60

My car broke down and we were a long way from home being from Oregon. AutoWorks Car Care was recommend by a local. The tow truck was 2 hours late picking us up and then on our way there they smashed my towed car into 2 other cars!! I called AutoWorks and they kindly told us not to worry that they would wait for us till 6:30 even though they close at 6. Two more hours and the police took us to AutoWorks and then our car showed up a little after we did. It was too late to get a rental but one of the guys (Kevin) lent us a car for the evening so we could get to our activities that night. We had a great time at a local play and found a hotel with a pool and were able to forget our cares for a while. We got our rental the next morning and were able to drop off the nice vehicle Kevin loaned us and they stored our car till insurance decided it was a totaled.All the guys there were super nice and kind and supportive at a time we really needed it as we were strangers in a strange land. If I ever move to Utah I found my new auto mechanics for sure!!

Na
Review №61

AutoWorks Car Care is the best auto shop around. If you are looking for professionals who have integrity and will deal with you honestly, look no further!

Di
Review №62

Very thorough and informative. Comfortable to talk to. Experts at what they do.

K
Review №63

BEST SHOP EVER!!! My family and I were driving through Utah and our car broke down. We had it towed to this shop. They had the car fixed within a matter of a few short hours. The cost was very reasonable. I wish we lived closer, I would bring all my vehicles to them!! Very friendly staff. I cant say enough good things about Auto Works. They totally saved our vacation!! I would recommend this place to anyone!!

Da
Review №64

Oh my goodness. If I could give 6 stars I would. Kevin Going and team are absolutely incredible. We were on our way to St George for a soccer tournament and had our Check Engine light come on right before Payson. This was on a Friday at 5:50pm. I opened the hood and saw radiator fluid everywhere. At 6:03pm I frantically called the first mechanic that popped up - these guys - and they answered! Kevin said they were just finishing up for the weekend but to stop by, theyd wait for me! They diagnosed it and said it needed a new radiator cap (losing pressure) and possibly a thermostat. How was I going to get my daughter to St George for her tournament the next day? Not to worry, Kevin offered a loaner car, and only asked I bring it back with a full tank of gas!The next day - SATURDAY, A DAY THEY WERE SUPPOSED TO HAVE OFF - Kevin came in with his mechanic Kevin and they spent 4 hours fixing it! Then we took care of everything over the phone and I picked it up on my way back that night in perfect shape (and dropped off their car in the process)!Wow, wow, wow. This kind of customer service goes so far beyond the norm, these guys were honest and kind and deserve every kind of good accolade that comes their way, and we couldnt be more grateful!

Be
Review №65

My all around experience was amazing.they generously offered me a ride home, and when my car took longer to finish they gave me a loaner so I could go to work the next day. From the price, to the work performance I couldnt be happier. Im 100% coming back for any and all needs for my vehicles. Thanks Jackson for everything

Vi
Review №66

Those who work there are great at doing what is needed with my car. They go the extra mile every time. I recommend them.

Je
Review №67

I was with a friend heading towards Provo when the engine light came on in our Mini Cooper. I called Auto Works Car Care from the road. We were advised that we could safely drive the car to their shop . They were waiting for us when we arrived. Thomas Price guided through the process of what was needed to repair our car. He couldnt do enough for IUs while we were there. He made sure we were comfortable and had refreshments. When it was determined that our car could not be fixed until the next day, we were were offered a loner car so we could go on to Provo and return the next day. Customer service like this has long been forgotten by most car repair places. I highly recommend Auto Works Car Care . Special thanks to Thomas Price.

Kr
Review №68

Shaun and his crew are fantastic. Very down to earth, comfortable to work with and feel like you’ve known them as friends for a long time and can trust them to do their best for you and your car. I asked them to do a complete check of my car to see what it’s overall condition was and what needed to be fixed soonest & what to keep an eye on for the future. The work they did was exceptionally well done and also quickly and for a very reasonable price. I will defiantly have all my future auto work done here.

Ke
Review №69

Really nice people; they helped me to afford my car repairs I desperately needed

Tr
Review №70

Been there several times and every experience is positive. They are honest and direct, and theres been a few times when they havent charged me because they couldnt find anything wrong. I love that kind of customer service, and it keeps me loyal.

AJ
Review №71

Shaun and his team of mechanics have helped us for the past 5 years with servicing of our vehicles. Stop by Autoworks and speak to the friendly staff to have your auto work completed efficiently. They even restore headlight lenses.

Mi
Review №72

Good communication

Au
Review №73

They were amazing, I walked in for my appointment and got right to work on it.

Da
Review №74

Awesome job taking care of my car! Very detailed and went above and beyond for me!

Na
Review №75

Ive been here a few times so far. Last time I had fuel leaking onto the engine and the service was great and reasonably priced for speed of the repairRound 2: my starter went out. I believe the experience will be equally great and Ill update my review accordingly.

Ja
Review №76

They always do a good job and are dependable and get things done promptly.

Br
Review №77

Jackson is upfront and able to clearly describe what is recommended and why. Another great visit. They actually had planned on doing a more extensive service to our motor mounts. Turned out that the mounts were still in good working condition and a new bracket was installed instead at their recommendation. It saved about $500 and still fixed the problem of a heavily vibrating motor.

Ty
Review №78

Did my interlock business here and they were exceptionally understanding and helpful. Very reliable and flexible as well. Awesome service and plus one to the honesty and ethical prices that Ive seen in a couple other reviews.

Ra
Review №79

Great diagnostician! my husband was a mechanic and I worked in auto parts for years so we had a pretty good idea of what was going on with our car but needed someone with a shop and the equipment to figure out for sure what was going on. He charges fair rates for the great work he does !

Ke
Review №80

I had the motor mounts replaced in my car, straight afterwards I had problems with my battery light. Took it back in and they had found and fixed the problem. Thanks guys for helping ease my anxiety!

Ly
Review №81

I’ve had my cloudy headlight covers on my 2009 Altima buffed before but there was still a ring of the old cloudiness around the outside, they were still somewhat cloudy and became completely cloudy within a couple of months. I wish I could upload a picture of my sparkling clear headlight covers to show off the extraordinary looks-like-brand-new job Auto Works Payson did!!! Truly impressive! Thanks Auto Works!

Ry
Review №82

AutoWorks always takes great care of us! I highly recommend them as an honest and knowledgeable source for auto care needs.

Jo
Review №83

You guys are awesome. I am wondering however, my check engine light is back on. Can we figure out what is going on? I will bring it back over again. Thanks for what you do. Dont Post, this is not a complaint, see you in a couple days.John

Br
Review №84

Fast service, good quality work, honest prices, and fantastic service! Thank you for providing auto repairs that I can trust!

Ke
Review №85

It was quicky easy and very fair

Ke
Review №86

Outstanding as always!

Ja
Review №87

Great customer service, they have always been an amazing place to go and to get what your expecting of a professional mechanical service. Thank you.

Ke
Review №88

Sean and team are some of the most honest and knowledgeable people in the Auto service industry. I am proud to have them as a certified BlueStar Inspection station. This is one of the best shops in Utah. I trust them completely! Great shop and great people.

Ra
Review №89

I just updated my registration and had a few other maintenance things done. Speaking as a female in a male-dominant world, I LOVE this place. I have been going to them since 2010 and could not be happier. They consistently offer quality, HONEST, ethical service. Their excellent advice is second to none.Thank you AutoWorks!

Ja
Review №90

Thank you AutoWorks Car Care for getting my car into shape! I have used Jiffylube, Goodyear, and Big O Tires. None of them made my car function as well after taking my car in as your shop did.Thank you for communicating what I could fix on my car, why, as well as the prices.Also love that I can bring my kids and they have a play table for them to color and be entertained. I plan to use them for all of my vehicles tune ups and registrations.

Sh
Review №91

Ive been a customer for over 8 years and have been very satisfied.

As
Review №92

We just moved into the area and received a gift certificate for a free oil change. Not just a coupon, but a certificate that paid for the entire service. Even at their original prices, their oil changes are much cheaper than Jiffy Lube. I was very impressed with their service and friendliness. I will no longer be going anywhere else to get my car serviced. Loved this place!

Wi
Review №93

I started going to Autoworks Car Care pretty close to the time they opened shop. I know Shaun personally and know most of the techs in the shop. I know they are honest and I trust them with all of my vehicles. Anytime I bring my vehicles in, I know that they will do an excellent job.They take the time to listen to me explain the issues.Needed repairs and pricing are always discussed before work is done. I know that when they say a repair should be done now, I should get it done. They truly care about my safety. But, they also let me know when a repair can wait. I have not experience that with other shops.They don’t give up on a repair no matter how frustrating it might be. I will be honest, this last repair, I had to bring my vehicle right back after a repair. I had a loud squeal noise. When the repair was done, I drove it home and the noise happened again as I drove into the driveway. They worked hard to figure it out and warrantied parts out they had just replaced. It was not a fact of bad work, it was hard to figure out what exactly was making the noise. I can understand that. They stuck with it and my vehicle is running great with no squealing noise.They are awesome.

Da
Review №94

Diagnosis of engine issues was accurate; pricing was equitable. Thanks!

Au
Review №95

I was impressed by the fact that they didnt try to up-sell me something that my car didnt actually need. They took some extra time to address some concerns that I had, and put my mind at ease for a big trip I will be taking soon. Very honest and genuine vibe.

Sa
Review №96

They were fast, friendly, and informative. A great place to take your car too!

De
Review №97

Clear explanations, reasonable cost to help an out of towner who broke down on the highway.

Su
Review №98

You simply cannot find better care for your car! These guys are dedicated and work hard to resolve all issues. It is refreshing it to find a 100% trustworthy mechanicking team!

Am
Review №99

Thank you fro servicing my car and for quoting me on everything that I need to get taken care of. I feel like it was an honest quote and that I wasnt being taken advantage of like I do other places I take my car into.

Ra
Review №100

I take my vehicles to them when I need a major fix. Ive called around for prices and they are the same if not better than everyone else. Plus they have some discounts on occasion and are close to home. The guys are friendly and trustworthy. I have never had any issues when they are done fixing my vehicles.

Information
16 Photos
100 Comments
4.8 Rating
  • Address:484 E 100 N, Payson, UT 84651, United States
  • Site:http://autoworkscarcare.com/
  • Phone:+1 801-465-9096
Categories
  • Auto repair shop
Working hours
  • Monday:8AM–5PM
  • Tuesday:8AM–5PM
  • Wednesday:8AM–5PM
  • Thursday:8AM–5PM
  • Friday:8AM–5PM
  • Saturday:Closed
  • Sunday:Closed
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
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