Not recommended for service. Was told it was be a 6-8 week wait for my jet ski to be fixed. When I took it to them I told them I thought it was the drive shaft broke. I was told eight weeks later it was the wear ring. I had replace right before the drive shaft broke last year bye. They fixed and later called back and said it was the drive shaft. Another 3 1/2 weeks have gone by and it is still not fixed. Always and excuse about parts or something. Going on 12 weeks and I can not get a straight answer from anyone there or a call back. I have to call them. Would not recommend for any service. Since apparently keeping a mechanic is n staff is an issue with this company. So expecting another excuse come Friday when they said it would be ready. We will see. I am coming to get it either way. Do not trust

Neither of the ladies in the store could really assist us with questions on the can am x3 we were looking at. They knew the price and we were referred to the guy standing behind the counter who was being snide to a customer on the phone. After 20 minutes he acknowledged the fact that we were there and I requested to test drive the x3 I had been looking at and was told that I would not be allowed to test drive it. Who pays $35,000 for a vehicle you cant even drive across the parking lot. The other dealers had no issue with test drives so we will be purchasing elsewhere. Also the guy could not be bothered to take the phone away from his ear to talk with us. Truly a poor experience.

Karlos was my sales agent and working with him has made my first time buying a Ryker Rally 900 a smooth and fun experience. He truly cares about what you need. He went above and beyond to make sure I had all the information I need in making the right decision in purchasing. I did get to meet some of the other team members they were upbeat, and friendly. He comes highly recommended. Stop by Jackson Motor Sports for your next purchase.

I got a great deal on a 2020 RT Limited last year, thats where the good news stops. The service has been a nightmare. The bike has been in there now 4 times (twice under old and twice under new ownership) for the same issue and they have made every excuse known to man to fix a WARRANTY issue. Love the RT hate dealing with these folks especially the service person Sierra who never returns calls.

I had such a wonderful experience at Jackson Motorsports, I am so happy with my new purchase! The staff there is EXCEPTIONAL and go above and beyond to help in any way. They make you feel so comfortable during the buying process, no buyers remorse here!!!!! :) Will be back soon!

We made a trip down from Cleveland MS to check out the Kawasaki Teryx 1000 trail edition.Karlos made our experience very enjoyable and smooth. He is very knowledgeable about they’re products, with great customer service. We are coming home with a new toy! We highly recommend going to see them if your in the market for a Kawasaki or Can Am product! 👍🏼👍🏼

The folks at Jackson Motor Sports are awesome to work with! I will continue to do business with them and would encourage anyone else who needs any ATV help to give either Tyler or Karlos a call and they will get your needs squared away! Thank you guys for your hospitality and service!!!

Love working with them great bunch and always get my stuff out on time.never ever had any problems with them.everyone should go see them!!!!

Called Karlos one time and got all the information I needed and purchased the next day!!!! They make it happen at Jackson Motor Sports.... Definitely coming back and referring my friends

The only reason I gave them 1 Star was because it wouldnt let me give them zero stars. I really hate to give any place a bad review because I have been in Retail my whole life but after I took my Kawasaki mule there for repairs 3 months ago and they never even started on it and every time I called, they never gave me a return call with updates. I wouldnt take my bicycle there for repairs. If your crazy enough to buy anything here, pray to GOD it never needs service or repairs.

Really nice dealership and nice buying experience. Bought a new Kawasaki Mule and Karlos was the salesperson. Very nice guy and knowledgeable. Really easy to work with. Great experience

Came in today they were a little busy, but once i got a chance to talk with the salesman he was very helpful, answered all of questions and concerns about the Rykers, plan to come back next week to see about buying one!

A great place to get your new four wheeler the serves is great you will love it there I did

In June of 2020, I purchased a 2020 RXTX Seadoo jet ski. I had a wonderful buying experience from Carlos, but the service has been a disaster! I used the jet ski very few times and took it in the fall and had it winterized. Since pick up, it has been parked in the garage. 3 weeks ago, I put it in the water, the service engine light came on and it loses power at 40 mph. I took it back to them on a Friday, 3 weeks ago, Cierra told me it would be ready on Tuesday. Since then, I get the run around, that is when I can get her to answer my call, and then she says she will return my call and does not. Today, I drove an hour and a half there to find out the problem. Cierra was not there, but at 1:30 (while we were waiting) they rolled it back there. Keep in mind they close at 2! The mechanic comes out 15 minutes later and says he can’t find anything wrong and there are no codes showing. We left there and carried it back to the water. Guess what! SAME THING!!! The jet ski ran perfect till they winterized it. Very disappointed in Cierra and the mechanics team. I will definitely not do business with them again! The sales was great, but if you can’t get your purchase serviced it’s no need to purchase from them.

So this is a new Dealership!!!! I had terrible experience with the previous team! Carlos is the only original person there! Great attitude and super helpful. Looking forward to doing more business with y’all thanks againAJ

The service was great I recommend this business to everyone the guy Karlos was a big help with all the questions I had. I will be back to purchase again.

Tried to bring in my 2016 Can-Am Outlander XMR to get work done. Was turned away because I didnt buy it from them, even though I said I wasnt in a hurry and knew it would probably need either engine replaced or internal work. Will not be coming back. Also lost possible sale because I was interested in the side by side out front. Will be contacting Can-Am and if this is acceptable by them I will not buying any other Can-Am products either.

Carlos is the Best. See him when you go. He will make you life so easy..!!!

The customer service was excellent!!!!!!Fastest buying experience ever.Definitely will be doing more business with Jackson Motorsports in the Future.

Awesome. Got what I was looking for in good timing 😉

The staff is friendly. Make ya feel like part of the group. And hands down best prices around period.

Very clean and organized, and staff was extremely knowledgeable

I have been calling in regards to my warranty since last year. I recently called Again last week and this week and Dean has given false promise of returning my call within two hours...we’ll I guess she died because two hours were two days ago. Carlo has a don’t care attitude & Freddy doesn’t return calls. I will never recommend this place of business to anyone. Extremely poor customer service skills. Recently, I’ve filed a complaint against the business with the BBB & am now in litigations. There doors need closing.

Great service. Jessica worked over time to search and locate the perfect bike for my wife. They offer great discounts and will best any price in Mississippi Guaranteed. Once your a customer you get VIP status and discounts on additional products. Great place. Mr. Freddie, Jessica and Erin. Can get you riding.

Terrible service no help the guy I spoke with was completely rude I just needed parts literally any other motor sports shop is better than Jackson motor sports!!!!!!!!!!!!!!!

Great customer service. Dena Greeted me when I came in and showed me can am I was looking for. Spent time answering my questions on xmr570. Gave me best price I could find and took home. Will recommend to my friends.

We got a good deal and have had good service from them. Our business is in Madison and we bought 2 mule 610s few years back to replace electric carts and the next year bought 2 more for business. Also, bought one for my personal use. They gave me the best deal and delivered them to us.

Helped with questions and gave me best deal on my 2019 can am renegade 1000. Called 4 other dealers and they were best price and gave out the door price. Had dealer in Hattiesburg gave price then went in and they jacked up over 2000 for freight and tax left and went to these guys. Would highly recommend.

Great place. Helped me with parts and serviced my ca am defender in one day. Folks nice.

Worst customer service ever, drive to Brookhaven for a better can am service experience

Bought my seadoo from them. Very helpful and best price I could find in Mississippi. Went over with me and answered all my questions. Will go back.

We liked everything, they were very knowledgeable about what we wanted. We never had any problems getting service when we walked in the door. We ended up buying 2 Can am Spyders within 6 weeks and we are very happy with them so far.

Very nice dealer! Easily accessible and well equipped. I spent about half an hour just talking with the owner. Be sure to check him out!

I took my bike to their shop and keep having to drive up to make sure my bike was serviced. Then they didnt even solve the problem. I was told it was my chain and sprocket. I got them to fix that, but my bike is still not running right.

Couldn’t get bike worked on cause I wasn’t a vip customer and didn’t buy the renegade from them so I asked them to program a key and they call themselves doing that but still didn’t work said it was programmed just need battery charged. They didn’t have time to charge it but I could buy a new battery. Took home charged battery and key still don’t work. But all lights come on bright no battery issues. Would not recommend buying from these people or letting them work on your stuff. They need to be closed down or under new management. If you go there after reading this you are crazy also.

Prices way too high. I wouldn’t recommend using them for service. Got gear did the work way cheaper.

Paid cash for a new sea doo. Rode it 1 time and back in shop for 6 weeks due to it having wrong program in the computer. Also got some attachments put on and did not get the discount promised at time of purchase. Service people are nice enough face to face but you can forget any returned calls happening. Sad this place is only dealer or service for a Can Am / Sea Doo product. I got a new 4 wheeler 2 weeks ago and even though I like the Can Am Outlanders, I went with a new Honda again. I know it wont break and if it does there are places to fix it if I cant. Everyone who I have met who deals with this place has all had a bad taste left in their mouth from the poo burger sandwich they have for you here. Buyer beware, take some mouthwash with you.

Spent 30 minutes walking around show room floor not one employee acknowledge the fact that I was even there worst customer service ever.

Terrible business ethics. Work performed was inadequate (recall work) and when I took it back up there with video proof, they charged me to look back over and verify that their work was performed correctly in the first place. Would be better off buying a monkey, training said monkey to work on motorcycles, having the monkey fix your bike before taking it up there. Would give negative stars if possible. Go somewhere else.

Completely incompetent ordered a simple exhaust gasket set got one gasket the other i have not received its been two weeks will never do business there again

I have to say this is the rudest place I have ever visited they have No Customer Service Skills what so ever.. The Lady at the front counter doesnt deserve a job in the public matter of fact she needs a good old-fashioned A** whooping!!!

I came into the store with the hopes of learning more about bikes and possibly making a purchase on an entry-level cruiser. From the moment I walked into the store I immediately encountered customer service issues from all levels of staff, namely their sales manger, Ben. He payed little attention to my questions and concerns and often broke away to speak to friends and joke with others on the sales floor. I have had some bad customer service experiences in my life but this one takes the cake. I decided leave and go check out Got Gear Motorsports in Ridgeland where I received great customer service, they also had a very extensive selection of bikes to choose from as compared to the stock at Jackson Motor Sports.

I bought my jet ski from here back in 2012. This year I was having problems so I took it to them. We discussed the issues before I brought it in. When I got it up there they said it was for sure the ECM, but they could not work on it, and I would have to take it some where else. So I had to travel all the way back to Jackson pay them a repair bill for looking at it and take the jet ski to a knew location. Meanwhile I bought a 400$ ECM for my jet ski and took it to Got Gear. Got Gear fixed my jet ski by just replacing a fuse and spark plug. So JMS had me buy an expensive ECM that I may not be able to return, pay them unnecessary money, and wasted my time.

The service department is absolutely the WORST- simple repairs taking over a month. Jason has no customer service skills and is impossible to communicate with throughout the process.

This is a cool little bike shop!

The staff isnt very customer friendly. No one ever acknowledged I was in the store.

Curtious, helpful and knowledgeable.

Horrible. Paid for work that never got done.

Needing parts getting someone to answer phone and get back to you forget it.

I work here .

Good service

The only place I buy from

Great!

Friendly people

Great salesman great information of products