Long wait...only one agent available for first 15 minutes. Two separate customers ahead of me wanted to know why their bills were so high and tied up agents while they tried to justify Altices exorbitant rates. To add insult to injury agents tried to upsell customers services they did not need or want.

I recently switched internet providers and had been postponing coming to the Optimum store to drop off my equipment because Ive always had a poor experience at other locations. I shouldve gone weeks ago! It was so easy, I didnt have to wait at all, and the woman who helped me was incredibly kind and knowledgeable.

The gentleman that took care of us was very nice and helpful. He was patient with my elderly mothers questions and made things clear fir us to understand.

They need to have more than one way to pay for the noble phone bill.

Staff is very professional...Cable Service not as goodTook my boxes back within 30 days..

Social distancing observed.Courtesy and knowledge staff.Pretty good place👍🏿

Had an issue with my altice mobile voicemail and the gentleman who was on duty diligently solved my issue.

Ive been here 3 times in the last year, and have always been greeted warmly and dealt with professionally. Thank you, Peekskill Optimum store workers!

Went there with my mother in law for Altice cell service and Tasha helped us. She was great! Very patient and understanding! She set up the new iPhone and assured us that she would make sure that the number got ported over as it didnt initially. She went well above and beyond.

The service site was fine but I got there 5 minutes after they opened. They are only allowing one customer in at a time. You should only go there if you have to, I was returning my modem as I cancelled my service with them

Fast and efficient service. Very helpful.

Pictures cut in out. Pixels out sound. None. Suxx

Horrible customer service.I have been a customer for 30+ years and service has gone downhill, I need to find another provider now. Why?Recent power outage for 5 days but cable was out for 9 days, then a short time afterward, down for 3 days. So out for 12 days. They are insisting on only $7.50 credit out of a bill of close to $200. I asked for a supervisor and was promised a call twice but nothing.Each time I had an outage I went to their website to track their anticipated restore date and called and used their automated attendant that notified me they are aware of the outage and would cut me off. This was a widespread storm covering multiple states in the Northeast. Not just me. Thousands of people affected.The manager said I should have gotten a repair ticket number each time! The website did not tell me that. Nor the automated attendant that cut me off each time.Service is bad too. I has a (follow up) appointment, window from 2-5pm to adjust wifi. No show. I called. and was told the technician will arrive in 10 minutes. no show, no call, zip. Trying to reschedule was a nightmare. They wanted me to wait a week for another 3 hour window. Would not give me an exact time. again a window, fastest appointment is 4 days away and a 10 hour window!Horrible. Expensive. spotty service. Not the first time I have had problems with technicians showing up. No apologies, no calls, no credit for downtime.

Got in and out pretty fast, with just 2 representatives on duty . There was a short line for service inside and put of store . Store is clean and all. Covid safety standards were adhered to !!!

I had I good time joking with employees regarding a Michael Jackson song that one of the girls was singing... :-)

Fast and fun. But Im a fun kind of guy. Nice staff. But as far as Optimum is concerned after 3 years they betrayed me and robbed me. Keep in mind the staff at the Peekskill outlet is far better than those on the phone

The worst service! I had wires all over my house! And the cable and internet would constantly go out! And the customer service is just as horrendous! They hang up on you after you wait over an hour to speak to a human being. And when you do finally get one of their cheerful workers they give you an attitude and hang up. I will NEVER use them again!

Lines are usually long and go outdoor. Small indoor space.

After waiting 30 minutes outside, with 4 persons still ahead of me, the optimum representative came outside and said the system was down and was not sure when it was coming back on. I tried to exchange a cable box. My old one keeps turning off.

Love the experience

The staff in the store are generally helpful and decent people. The company itself is among the very worst I have ever encountered. Their service is vital to most people, but their technology is primitive, their internet bandwidth is a joke, and their customer service systems/processes are horrible. If you have any other choice, use another provider.Just got a follow up message from Nick suggesting that I use their Facebook or Twitter pages to reach out for support. I dont use twitter and refuse to use facebook for virtually anything other than communicating with friends, so that wasnt very helpful. And, for the record, I have tried that route, quite unsuccessfully. If you try calling them on the phone, you get a confusing group of people who simply tell you what you want to hear and then do nothing to fix it, then they pass you to someone else who isnt helpful or tells you that you cant get it fixed because you have a service appointment scheduled. If you cancel the service appointment, they promise to fix it. A joke.

Customer service exceptional

An installer was supposed to come out twice. I took both days off from work & they never showed up or called. I called and asked for a supervisor 3 times, was put on hold for over an hour each time to eventually be hung up on. I called Direct tv they came the next day and installed a package that is 10xs better & half the price. Cablevisions reps are uniformed, rude, annoying & unintelligible with their broken English. Complete Nightmare!

This company is by FAR the worst weve ever dealt with.. You cannot get anyone on the phone, and when you do they will not transer you to a supervisor. we have waited for days for a callback. We have a billing issue that NOONE will address. We have returned 3 cable boxes that we continue to get charged for..No bill adjust ment..NOBODY to speak to. We have had it.

They are closed. Their location in Yorktown closed and moved to Peekskill. That location is also now closed.

I just spent 45 minutes trying to get HBOMAX on my tv. First, I made the mistake of using chat. The virtual assistant is useless. Then I was switched to a live, and I use that word generously, assistant. She kept insisting that I didn’t have HBO and proceeded to hook me up and charge me. I asked her if I didn’t have HBO, was I able to watch it. She could figure that out and then disconnected me. I then tried phone. Turns out HBO is part of a package so in order to get MAX I’d have to spend double for something that was supposed to be free. Verizon was not better so looks like I’ll cut the cord. Cable providers have only themselves to blame if they go bankrupt.

Since 1994 I have their best package, then all of a sudden no Cinemax or TMC. So they try to reboot my box and put me through steps to try and get them back. Then they send a service guy. Nice guy, checked everything. Come to find out the package I pay for no longer carries these channels and Id have to pay an additional $24.00 a month.

ONE STAR IS TOO MUCH. This stores customer service is not good at all. Me and my father screamed at by a disgruntled employee while we were outside in 100 degree weather waiting (what we were told to do the optimum 1800) this woman employee screamed at my father and I stepped in and got SCREAMED AT IN FRONT OF STRANGERS. I am traumatized. This store is awful they are no help and did not allow me to file a proper complaint internally at their store. DO NOT GO THERE UNLESS YOU WANT TO BE SCREAMED AT.

No even sure where to start. My moms modem stopped working and we were able to get a new one in the mail. It took 3.5 hours on hold to get to a representative to activate the friggin thing. And, after 3.5 hours it still did not work and had to call back and try again. I imagine that they are struggling during this time too, but their customer service and tech support is awful!

Although a phone support tech told me I could exchange my equipment to correct issues, the store does not carry the Altice box I need. Now I need to schedule a service visit.

They were very helpful.

As president of a condominium community I visited the Peekskill store regarding an issue on our property. For the second time I found Tasja and John, the representatives there to be so very helpful. They helped with my first issue. Its difficult to contact Altice/Optimum as they have no customer service representative on the phone; however, if I had to physically go to the store I was so pleased to have Tasja (spelling) on duty.

Since COVID-19 started they increased my bill By 110% while my business was closed. I Tried to contact them by calling but dod not response robot put me on hold more than 2 hours and nobody even bothers to response so I even went online to chat asking them to either suspend service or cancel it but they are so irresponsible which is so frustrating. I couldn’t suspend or cancel my service online and I ended up paying lot more what a horrible service.

Friendly staff but that’s as good as it gets. Incompetent to say the least. If I could give a lower rating-I would! If you can’t do your job and explain to a customer the reasons why then I honestly think you should consider a career move. The manager was lazy and unhelpful. I pity the elderly customers having to deal with the staff in Peekskill. Useless and frustrating.

When I arrived, I was the eighth person in line outside the door. It took 50 minutes to get inside. If the weather is poor or you are short on time, you may want to keep this in mind.

I was shocked at how easy it was to exchange a remote and how quickly I was able to accomplish the task ( 10 minutes from parking the car to leaving the lot). It would have been even quicker but there was only one person working at the counter at 2:30 on a Wednesday. I am pleased to see that Optimum seems to have made something easier.

Went today at 9am. Computers still down from last week. No ET of fix. No direct number to call and check if system is up.

A little bit of a wait but great service

We woke up on Friday to no cable, no phone and no internet service. Tried rebooting the box following the instructions provided via their IVR system. After multiple attempts we tried getting in touch with a human being just to speak to someone in the Philippines who, although trying to assist, later came back to tell us the issue at hand was a system outage in our area. She said this was expected to be fixed in one hour but not to worry much as she guaranteed that we would get a call to our cell phone to notify us when the system will be back in service. Needless to say we received No call and service was Not restored. We called again on Saturday morning and we were told by the service person (Nicholas?) that the issue would be resolved by having a repair person come to our home. He cautioned us about the $80 fee if the problem was not their fault . After assuring us that they will take care of the issue. He scheduled a visit for service for next day between 11am-2pm. We shared with him that we needed to leave the house promptly at 2pm so timing was very impt to us. He stated they will call us if any issues. Next day at 1:06pm we had heard from no one, so we called again. Now we are told that the there would be No technician coming to repair the issue but rather this was an issue with area outage. Unable to determine when the service will be back but no worries we will give you a call.....In desperation I requested to speak with a supervisor and was told someone will call us within 2 hours??? No call received..... I guess were not surprised. This is not the first time we have experienced service problems with this company but this type of misinformation is not acceptable by any standards. Very disappointing!!! We are certain and seriously changing to another company.

The staff is very helpful and always a pleasure to deal with.

Nice, polite and smiling people helped me in every single way.

Never any fun when you have to go there but the people working really do try to be nice

Had to go to office to exchange equipment. In and out quickly. Later visit by tech was quick, courteous and solved problem.

Horrible service. Set up a service appointment for between 11am -2pm. Called in to check after 2pm and was told technitan would be there between 430-530pm. I only found out because I called in. No consideration for making me wait around in an empty house for over 3 hours. They expect you to be there, but dont bother to tell you theyre running late. And of course they cant waive the installation fee even though they dont show up within the appointment time. Worst customer service ever.

I called on 1/5/2020 for a new service and om 01/7/2020 I got an offer in the mail that stated it expires on 1/5/20 which is the day I called for service and when I called about it they wouldnt honer it and when I asked for a supervisor I was told there was no supervisor. I of course cancelled the service and went with a company that lives by their offers.

Waited 4 hours. No one showed up. Not even a phone call. No way to run a business. Had an 11 am to 2 pm appointment for an upgrade. So much for customer service.

They have horrible customer service and billing support. If I have a choice I will choose another provider in the future.

PLEASE DO NOT CONTACT THIS DIVISION UNLESS ABSOLUTELY NECESSARY!!!We scheduled an appointment and waited for a technician that was supposed to arrive in a period of 4 hours in the morning. They called last minute of their scheduled arrival period and canceled first appointment due to their circumstances, understandable.We scheduled another appointment with their arrival period being 4 hours in the afternoon, they never showed up and claimed the appointment was never confirmed even after calling them during the day to make sure it was confirmed. Their operating system said it was confirmed as well.We contacted Optimum directly and their operator said something that contrasts what Peekskill had told us... A technician showed up, but no one was home, for this you will be charged $80. No note was left on the door and we were home waiting for them. We had to correct that with Optimum directly.Reading reviews with situations similar to our own... I do not wish to get involved with this division of Optimum again and I do hope someone looks into this.

Stan out in the cold with 10 or more people just to pay my bill for 45 min

Bare bones customer service office. They get the job done but be prepared to wait, since this office is serving a broader area after the closure of the Yorktown Heights one a few years ago.

Optimum has to have just about the worst customer service when you have a problem with your cable box. They had me on the phone for 45 minutes and after them trying to fix it told me to bring the 2 boxes I had a problem with in to get new ones. I spent more of my time going to Cablevision to get the new boxes. I hooked them up with no luck. Still not working. Now they said they would send a technician out to see what the problem is. You know that means more of my time sitting home waiting for the tech because they can only give a block of time and the biggest joke is that they now want to charge 80 dollars for a service call. They wonder why people look to switch to other companies.

Staff obnoxiously rude. I watched how they helped a grandmother with her grandson in front of me. She came in with a broken remote. She said that her grandson had dropped it and it no longer worked. They told her she would have to pay to have the remote replaced and she did. What aggravated me was the conversation AFTER she left.Staff said to each other, She actually thought she would get a FREE remote?? What and idiot. I wasnt buying that story about her grandson dropping it. Etc etc.The conversation continued while a woman with a blank face asked what I wanted. I was here to cancel my service and turn in my boxes. She took the equipment and asked me to sign the electronic signature box. I asked what I was signing, and she said That you gave us the boxes. I thought, why would I have to sign for this? I asked for clarification and she said, I dont know, you just have to sign. I refused. Apparently I would be agreeing to optimums new terms of service. Im not shocked, but just aggrivated that they would have YOU sign a binding agreement, without supplying the terms. I would think that type of practice is illegal, and it is.Also an FYI. I canceled my service on 5/4, and was told they no longer prorate for unused service. I would be billed in FULL for the remainder of the month, even though I have no way to access the service without equipment.

After calling to report my parent’s house being without service, I was repeatedly told there shouldn’t be an issue. I requested to speak with a manager/supervisor and was hung up on - repeatedly. Then I was told service would be returned in 4, then 8, then 24 hours - and five days later still no service! The neighbors who are also without service were lied to and told nobody had reported the outage. Five days later they sent a technician and after ten minutes he stated that he had NO IDEA why they booked him for the call and this had nothing to do with him. Guess who just switched her parents to Verizon Fios. Adios, Optimum !! The neighbors are following to Fios as well. You can treat customers like this ...

They lie to you about the price of the service and have not loyalty to their customers and have very bad customer services they are the worst

Went in to change my remotes. Person was nice, greeted me and told me to have a great day which I did

This company needs to make some serious adjustments the internet is slow the cable goes out all the time it seems and the customer service people need serious training on how to deal with their customers Im a Verizon woman all the way nothing will ever make me come back to this company and good luck to those who chose to deal with the madness

Just bad overall love verizon

This is the worse internet provider not recommend at all.

Optimum still acts like Cablevision and their sales people tell outright lies to you on the phone, which then results in billing dipsutes that they created. Their business model is still a bunch of smoke and mirrors selling only promotions but no permanent solutions. Optimum, you stink.

Im not happy with their phone tech support. The office was also unable to service a problem. I must wait for a phone call.

Horrible service, not a week goes by that our service is not interrupted. Unfortunately we have no choice but to use them. No one else provides services in our are.

Very overpriced. Customer service isnt good. Too much BS with them.

Very good help I got from them

I went at 930 am week day. Good service. Reasonable wait time.

Good

We never had any issues with Optimun/Cablesvision. Always friendly in person and on the phone. Used their services for over 20 years.

Friendly staff very courteous.

Staff is great but Optimum isnt

A little slow but quality service

Good service, a friendly and knowledgeable staff

Day 1. Order 6 box, show up with 2/. 5 more days to receive the remaining.Day 7 Now Wi-Fi on side the house.Day 7 to today (13) box on master room frosting 3/4 time at day.Day 13 no service at main box 6am.No Wi-Fi at 5 pm.Costumer service suck.Good luck to new customers.

This place has the worst service. They put you on hold for hours and do not want to listen to your concerns, especially the supervisor is tough. Very unpleasant.

Does not work!!!!

Good, need to lower the price for the cable price

Terrible, unreliable service,

Too slow . Three workers, one working . come on get with it .. its like the DMV ..

Good customer service short lines. In and out

Peekskill location is closed, yet the doors are opened!!!

Altice doesnt value business customers, because theyre captured consumers.

Good location, nice place, and super awesome service! --Very friendly people.

The person above must be talking about another place. This cable store has the smallest parking lot ever. They have like 6 spots that are always taken even when there are no customers in the cable store.

Horrible service and a monopoly, what a disgrace that should be ashamed of themselves

Free parking, trouble free transaction

There personalize is nasty and have a bad attitude

Great staff 👍

They didn’t offer free coffee... lol

Really bad service

No waiting and courteous service!!

One word: Horrible! One of the absolute worst companies to deal with!!

Nice staff very polite

Easy to return equipment

Helpful. Good recommendations

Dirty with an unfriendly staff.

They need to lower their prices

Thay suck

Bad service, bad attitudes, office personnel are uppity and mean.

This is the worst Service ever, I was just told you cant have service if you dont have a bathroom and kitchen in the place

You cant call this store and speak to someone, and that aint right

Loved it

Great staff.