Stay away from this pharmacy if you can. They are sloppy. My experience: went for a Covid booster. An employee came across the store and into the pharmacy without a mask. She did not sanitize her hands or use gloves before touching two computers and other surfaces. The pharmacist/other employees said nothing. She finally put on a mask. I talked to the pharmacist. He was not concerned. Also, while I was waiting, he clearly and loudly said the name and prescription for someone at the drive-up. He also presents as sloppy in his dress, etc. Not a fashion criticism. Just tells me something about this pharmacy. I talked to the manager. He said he’d “talk to” the person without a mask. I’m going to the health dept for my booster.

If you like waiting in line this is the place to be. They have always been a little slow but are getting worse instead of improving. The last 3 times Ive come through Ive waited between 20 and 60 minutes to pick up prescriptions. Currently sitting in line waiting now. We have moved one car in the last 23 minutes. Pretty sad and ridiculous.

Wait times are outrageous. In line for 30 minutes. Understaffed…? If you use them pack a lunch and maybe a pillow.

Ive been in line for 1 hour and 40 minutes just to get a covid test here. There was only 4 cars in front of me. That is ridiculous. AN HOUR AND FORTY MINUTES IN THE DRIVE THROUGH. How? How can it be this bad?

Honestly this rite aid probably deserves one star but Ill give it two Stars because there seems to just be a staffing issue at the heart and core of this area. Customer service is pretty much non-existent the wait times are outrageous the staff is unfriendly the prescription medication prices are through the roof there really is nothing good about this rite aid I would suggest a different location.

I have been to the pharmacy twice in two months. Both times there was the pharmacist named Perry who was the glue that held everything together and deserves 5+ stars. Hes professional and had to do way more than his share of multi-tasking. Both times I discovered that a person either called in sick and they couldnt fill the shift or someone just didnt show up. That is where a one-star should be given. Today, there were three people answering one call after another, filling out prescriptions, giving vaccine shots, and dealing with angry customers from the drive-thru and in the store. They dont deserve to work under these conditions, and Perry deserves a major bonus. Apparently, there is someone who works in pharmacy wanting to get fired so he/she can get an unemployment check to do nothing.

Very rude folks working here at the Pendleton rite aid I will never bring a prescription here to be filled again

I dont think that the problem is so much that theyre incompetent as it is that they just dont care. Which is sad because there are not many pharmacies in Pendleton.

They never have the medication ready when they say they are going to and its always the worst wait theyre just a bad store altogether horrible customer service

Very knowledgeable people. Great customer service.

This pharmacy is a joke! I have complained and now I’m supposed to call in and tell them I’m coming in to pick them up or they’re not ready. I wait for prescriptions that should be ready the same day, for a week or more!! I’m done!!

For the THIRD time in a row, I am waiting (3 hours later) for my prescription to be filled.. This time, the prescription was sent by the doctors office at 11:00 am. I called Rite Aid at noon and was told both would be ready by 4:00. Here I am.. WAITING.. VERY FRUSTRATING!!Why does this process take SO long here at Rite Aid in Pendleton??Good grief..

Love to go when one lady works because the last few years she has learned sign language just so she can commincate with me. Shes amazing. Thank you Rite Aid for having such a compassionate person working for you.

The place was really clean and I was asked if I needed any assistance right away. However I was using the restroom and an extremely rude employee came up to me as I was walking out and aggressively asked me what I was doing back there. I was confused and she was just completely rude. I left after that.

Sitting in the drive thru for an extremely long amount of time and absolutely no one has come to even tell me a quick sorry Ill get to you in a moment, theres 3 cars behind me and it doesnt seem like theres anyone even in there. This is not a one time experience either.

I have never had a prescription be ready on time

Do not trust them. They told me a prescription would be refilled the next day and then did not contact me when they decided not to refill it. The head pharmacist, Chad, told me it was my responsibility. Very unreliable.

Open late and helpful.

Store is nice but the pharmacy is horrible, do not use this pharmacy.

Very nice place

Cat was in the ashtray