Great job kayla….we traveled there during Hurricane Ida…service was fantastic…hey shout out to the young lady working on this vehicle..AWESOME…!!!! Many Thanks…Great team concept…everyone working togetherKEEP UP THE OUTSTANDING SERVICE..!!!!US MILITARY COMBAT WAR VETERAN

Many thanks to Cheyenne on assisting me on getting a vehicle! She was very professional and had a great attitude throughout the sale of the vehicle and was amazing at answering any questions I had as well afterwards. She also really help me understand exactly what was going on each step of the way too. Overall, the staff at Pensacola Alfa-Romeo delivery an outstanding service and is greatly appreciated.

Luisa, Caesar, and Tina made our car purchasing smooth. Each member of the Alfa Romeo team was professional and took the time to get to know each member of our family. They listened to our needs and wants. They suggested different cars to help narrow down the best car for us! Will purchase from them again without hesitation.

Cheyenne was great, and the staff was very helpful.

I needed a SUV to start my new job across the country. I just knew I wanted an SUV that could drive in mountains and snow. Dylan told me about a Mazda CX-5 on the lot that I should look at. One test drive and I was sold! He knew exactly what I would be interested in and made it happen!

We were traveling from out of town and had some vehicle problems the day of departure, called the service department and was able to get in the same day. I was listened to fully and when having any questions I was addressed in a very professional and informative way! Kayla has went the extra mile in helping me and provided outstanding service. I ended up gaining a lot of knowledge and even got maintenance advice about my vehicle! Everyone I encountered was very professional and polite, and they all make your experience more personal but once again Kayla in the service department is the reason I will be back! I would definitely recommend to my friends and family! Thanks!!

Great experience! Love my barely used Tesla Model 3! Easy guys to work with and everyone was smiling. Highly recommend! Thanks Hannah & Luisa & Rafael & Patty in finance!

I just purchased my first car, a used Hyundai Elantra from Alfa Romeo and the car was in amazing condition, and the customer service was very welcoming. Luisa made this new and exciting process very easy to understand, and made sure that everything was in perfect order. She was very personable and made the day into a wonderful experience.

We honestly weren’t going to buy just to look and test drive a Tesla for the first time ever. The staff was super amazing!! Let us test out the car seats and drive around and we’re not even the slightest bit pushy to get us into it!! If we did not purchase that particular vehicle I would of been super willing and happy to have any one of the staff find a vehicle for us as the amount of helpfulness and non pushy they were really makes me want to do business with them for any vehicle! They definitely deserved my business and I felt super comfortable with everything the entire time and even kept them at work past 1000pm cause my bank is in Alaska!!

Probably the best buying experience I have ever had, when it comes to buying a vehicle. Dylan was awesome to deal with. He was not pushy at all, and was very knowledgeable. I would definitely recommend this dealership. Gave us top dollar on our trade in. We will buy again from them.

Excellent service. I was really amazed how quickly the was for buying a car. My dealer name was Dylan and he was very professional and knowledgeable about my car. He made me feel comfortable to ask him anything. The whole staff is great.

This was my first car-buying experience, so I didn’t really know what to expect for the process of actually working with a dealership. Our representative Luisa made my and my parents’ experiences great - she was helpful, communicative, enthusiastic, and willing to do anything she could to make us feel welcome when looking for a new vehicle. I would recommend her, and by extension Maserati Alfa Romeo with Step One Automotive, in a heartbeat.

Service department has been TERRIBLE trying to talk to someone and schedule service. There is no vip service they talk about. Had I known how hard it is to service my car because of their awful service department I would not have bought this brand of car. Beware.

I highly recommend Maserati Alfa Romeo Pensacola. My first transaction with this dealership and done completely remotely and out of state.Rafael gave me a great deal on my trade-in and a fair price on my Alfa right out of the gate without any of the typical BS tactics. Hannah did a great job being accessible and keeping me informed. Then they delivered my car a few days later during a holiday week thanks to Charlie jumping in to make it happen.Professionals the whole way. Thank you for a great experience!

My husband and I had a great experience with Rafael abs Luisa. There costumer service was outstanding. They made us feel so comfortable and our experience was AMAZING. We also love our new Giulia. Thank you so much.😊😊😊

So my experience with Alfa Romeo Maserati was ...At beginning we started a deal they helped me to reach a price and a payment what I could afford with down and payments, they worked all out with me not having best credit so if you guys have bad or good credit they will hook you up!!!They have very friendly staff very nice people and I look forward doing business with this dealership!And for future references go to “Luisa “she is beautiful and amazing to work with !!!Thanks Alfa Romeo Maserati really recommended 🤟🏽Harry ☺️

Simply a pleasure to work with! Not forceful, not pushy, not judge mental and absolutely try their hardest to help you get what you want. I hate the car buying experience but Alfa Romeo Pensacola has my business and they made it enjoyable! Ask for Luisa or Raphael! Great People!

The best car shopping experience ever... Why I say that, Rachael was awesome she kept in touch with me, she also sent pics and videos of the car without me asking...Everyone at the dealership was very friendly... Just like you have a lawyer and doctor, I have a new dealership for all my car needs.....

Great staff, worked with me on a trade in and got me in a great vehicle for a good price. Was the best car buying experience Ive had.

Thank you, Alfa Romero Pensacola, for the family ride of our dreams, and a massive shout out to Luisa! When my husband and I pulled up to the dealership, she welcomed me with a smile, and how can I help? I explained what I was looking for based on a vehicle that showed available on their online inventory, and without skipping a beat, she said, let me check on that. The car hadn’t even made it to their physical location and was at the body shop. She drove over there, picked it up brought it straight to us. We were able to test drive immediately, and the decision was made. The vehicle went under contract and back to the shop for cleaning and maintenance, and we went home with it after the weekend. Such a great experience and helpful communication. Thank you again, Luisa and Alfa Romero Pensacola.

Kayla and the Alfa Romeo team are amazing! I received updates throughout the entire process! Great customer service! Thank you!

Luisa and Patty made the process quick and easy. I found a car I liked online and called and spoke with Megan that morning. She arranged a for a saleswoman to be ready for me. I was in and out with the keys in my hand in a few short hours. Luisa was excellent and patient. I ended up falling in love with two cars and she was knowledgeable on both (BMW and Mercedes). She answered all questions I had and didn’t pressure me at all. Patty was great too. She helped me understand the paperwork and arranged my temp tag to be transferred to a permanent tag. I bought my used car about a month ago and I’ve had no issues whatsoever. Great atmosphere and great customer service. I’ve been recommending them to all my friends.

Well, unfortunately, I have to share my experience like this for the sake of others. I purchased a 2018 Alfa Romeo Giulia from them on 3/24/21.I am a Georgia resident and purchased the car online. Having been in the car business myself, I am comfortable buying a vehicle sight unseen. The purchase experience was fine, but when matters arise after the sale, service matters.We had agreed on an estimation of Georgia taxes which they needed to place in a certain spot for their accounting. This line on the buyers order was labelled accessories. When I went to register in Georgia, I was facing paying tax on tax (this is a taxable line) which does not make sense.I reached out to the General Manager who handled my transaction to request a corrected buyers order where the taxes were moved to a field literally labelled other taxes. This is where the fun began.On April 10th, I emailed a polite request to the General Manager explaining the circumstance. On April 14th, I had to email the General Manager again as a follow up since I had not been replied to in 4 calendar days. This time I received a reply saying the best they could do was an unsigned copy which I agreed would be fine. As of April 20th, I had not received the unsigned copy where they would move my Georgia tax to the other tax line. Of course, I sent another follow up at this time and still had no reply.Today, April 21st, I ran out of time on my temporary Florida tag and got stuck paying tax on tax after all.For a dealership selling high line autos, failing to provide minimal effort service is completely unacceptable. I certainly hope they learn and improve their level of service for other customers.

Buying a car online required trusting people you don’t know. Honestly, it was scary at first, but all the folks here came through and the car was as described. I will buy from them again, I’m sure. Try jet have earned my trust.

The service at Alfa Romeo Pensacola was excellent. My husband and I received the best customer service from the entire staff. Our salesman Dylan was very knowledgeable about the car we were purchasing. I would like to thank Megan, Charlie and Dylan for making our son happy for his birthday. I recommend Alfa Romeo Pensacola for your next car purchase.

BEST. CAR. BUYING. EXPERIENCE. EVER. We handled everything through text and phone. Agreed on everything. I put my bank manager in touch with their finance dept while starting the 3 hour drive to get there. EVERYTHING was done and ready to go for my wife and I. 18 minutes. That’s it!! From the time we walked in, signed a few papers, to the time we left for the 3 hour drive back. That’s it. 18 minutes. Rachael, Rafael, and Louisa were GREAT. Well worth the drive. Excellent experience.

Dylan was great to deal with. Everything was straight up and fair. After the purchase was finalized, Dylan went to great lengths to explain features of the entertainment system.The staff were very professional. This was my first but not my last auto buying experience at the Alfa Romeo dealership.

Everyone was extremely helpful and very nice. They really did everything they could to help us during our car purchase. We bought a 2018 BMW X1 and we love it!

100% Top tier service from beginning to end! We cant thank Jeremy and Charlie enough for our amazing car buying experience. We found the perfect Porsche Cayenne and traveled from North Carolina to pick her up. Jeremy and Patty even met us on a Sunday with curb side service at the airport! Jeremy answered every question we had (and we ask a ton!!) and he was there for every single follow up question throughout the days after purchase. This group is truly special and create more than a car buying experience~ They are building life long customers and we are proud to be part of the group. We are already planning for our next purchase from them!

Not the experience I wanted to receive. New to buying vehicles and I feel as if I was prey. I went to look at a vehicle and they were very consistent on calling me (even when I say I’m working) but not in a way to make sure you are satisfied with their service but more so being really adamant to get a sell. I authorize them to pull my credit and give me the results. After being notified the results I told them that I would prefer to wait and make decisions once I am able to come inside the office. Days later I receive a call that they reached out to another institution and had them pull my credit without discussing this with me. When speaking to the manager he said that “this is what you signed up for. The world now uses electronics so it was no point in you waiting to come in. To handle business” Also chuckled and stated “you don’t understand it .. why didn’t you just reach out to your bank and have them help you.” When I replied and told him I actually did tell them that I would be going through with my bank and just to wait on making decisions until I can come in . he just responded “oh well I can’t explain that”

This is by far, the absolute best experience I have ever had with a dealership! I started with internet sales, Hannah and Megan and they were incredible and quick to respond to any emails. When we arrived, we dealt with Dylan aka Boss Baby. He was extremely knowledgeable about every car we spoke of. I arrived already knowing what I wanted and he was not pushy about any part of the sale. We also dealt with the sales manager, Charlie, also another extremely professional, awesome guy. My husband and I will only ever deal with Alfa Romeo Pensacola when purchasing another vehicle. From start to finish, we were treated with respect and courtesy. I may go back in just to hang out with these guys. Steve (finance Dept) was amazing in working out what we needed. Raphael helped us with getting new tires and is an all around great guy. I honestly couldn’t believe how perfect this experience was. I love my new ride so much! Thanks guys!

Wonderful staff - all of them. Big thanks to Luisa for showing us the Giulia, Hannah for our online contact, Rafael for the quick and reasonable negotiations, Patty, Charlie, and the kind people who delivered the vehicle all the way to New Orleans. If the car runs without issues, we will be back for the Quadrifoglio.

I had a great experience here. I called ahead and told them the vehicle I was interested in and they had it pulled up front under the covering by the time I got there . Luisa, who showed the car to me was extremely helpful and informative. Everyone was extremely friendly. This was the fastest and easiest car buying Experience I have ever had. I would definitely recommend them anytime!

Luisa Hencker did a fantastic job in taking care of us in the purchase of our vehicle at Maserati Alpha Romeo Pensacola. Rafael, the general manager, was great as well. Very personable service.

Good friendly people working there in Pensacola...very upfront and informative. Ended up buying the Alpha Romeo Giulia...Im in love with the car. Its a beauty!

Very satisfying experience. I’ve never had such a nice car. The price was good and the people were great.

Fantastic buying experience with Rafael, Charlie, and Dylan. They worked hard to find the perfect car and made it the perfect deal for us. This is a small team that goes above and beyond which a lot of dealers aren’t willing to do. Highly recommend you check these guys out! Thanks again for the great experience and for putting us in the right vehicle. I love my new Giulia, and I almost don’t miss my trade 🤣Thanks again guys, you’ve got all the respect from me.

I have to say I am impressed with this dealership they are very kind and helpful. They made our loan process on our 2014 Mercedes GL550 a breeze and had everything ready for us when we arrived at the dealership. We had a little issue with our vehicle heater core going out A little over a week after purchasing it. I called the dealership and they all got involved and started calling and was concerned to get the issue fixed I had it towed to my local Mercedes dealership and they are standing by to find out the exact problem. I will hear from the dealership 11/23/2020 and will update on what the outcome was with getting repairs done.. I’m so impressed with this dealership that I will not buy else where if everything going well. I forgot to mention they were willing to tow my car from a 1 1/2 away to their dealership if I would have called them first.. like what awesome customer service.

SUPERB CUSTOMER SERVICE!!! My Salesman Dylan did a fabulous job working with me to find exactly what I was looking for within my price range. No hard sales pressure or push to put me in a vehicle I did not want or was out of my price range. Everyone was very Helpful, friendly and accommodating. I was greeted professionally and was treated with respect. . Very trustworthy dealership, when they say you are approved is no gimmicks you are approved........ Definitely the most enjoyable car purchasing experience. Dylan knew every little detail about the vehicle and the financial services was very pleasant and efficient. A++ in every category.

My salesperson, Luisa was wonderful to work with. In fact, the entire staff was great. They were friendly, knowledgeable and helpful. It was not high pressure and they made the car buying experience very easy. I would recommend them to anyone looking to purchase a car.

They called, sent numerous texts, tons of emails prior to me buying the car. They screwed up the buyers order, sales person wasn’t there to walk me through the car to show me how things worked so I’ve spent hours trying to figure everything out. Now with the sale over and they owe me the difference between the actual sales price and what they told my bank, I can’t get a single response from them. Their service after the sale is awful. SHAME SHAME SHAME!

Their communication and promptness was un matched. From the moment we contacted them they were attentive and quick with answers to all our questions and concerns. We drove for over 2 hours to finalize our purchase, and they had already handled all the paperwork and formalities. All we had to was sign. Top notch!!

From my first telephone interaction through to the delivery of my new car, the Sales team were extremely friendly and professional. So much so that I made a 12 hour round trip to do business with them.On arrival at the showroom, the environment was relaxing and I was greeted with smiles and a warm welcome.I highly recommend this dealership and I would do business with them again without hesitation.Thank you to Rafael and the rest of the team for making this experience so enjoyable and memorable!

I must say Alfa Romeo is one of the best car dealerships that I have ever had the pleasure of doing business with not only that they made me feel like they or family and made sure that I got the car that I was looking and did purchase and yes left there as one happy customer yes I would recommend any one to go there and they want leave unhappy also make some new friends and family at the same time so if youre thinking or planning on buying a vehicle now are in the future Alfa Romeo is the place to go Thanks Delyn....Love Yolanda Barnes

We have purchased 2 cars so far from here because of how amazing the service is and how much integrity these people have! Luisa helped us and she was the sweetest!! This is the only place we would recommend for cars! We bought my second Maserati from here and a Mercedes. We send everyone we know to this place. Thank you Luisa and charley!!

We found our car online and it was ready for our inspection when we arrived at the car lot. All of the sales staff were friendly and knowledgeable as well as the finance department. No pressure and we were treated like family. I highly recommend Alfa Romero of Pensacola. We love our 2017 Nissan Rogue SV AWD and our buying experience.

It was a great experience! I really like my new charger!

We went there to look at a used Jaguar. Everyone was very helpful and very friendly. Dillon was very knowledgeable about the car we were interested in. We took it on a road test and loved it. Charles, the sales manager, made the purchase easy. Would recommend them.

Dylan & Hannah were super helpful. They were accommodating and it was very easy to purchase from this dealership. They gave a personal touch that just isnt around any more.

First, this does not at all look like a dealership, let alone an Alfa Romeo Dealership...when I first arrived I thought it was closed down. BUT, what service!! I brought my Alfa in for servicing and the customer service was absolutely excellent. The car seats, steering wheel, and floor were protected with plastic by the service person...the amount of time they told me was exact, the staff was super pleasant, and the car was perfect upon pickup!!

It was amazing buying my car with you thanks guys for everything I am very happy with my new car

Charlie and his angels provided an outstanding car purchase experience. Charlie was very knowledgeable about the vehicle purchased, there was no pressure, staff was very professional. I received a fair deal on my trade in, the finance team was extremely accommodating to my work schedule as was the Alfa Romeo team. Superior service! I will definitely recommend!

Friendly and helpful staff, a real pleasure to do business with. Had an issue with a tire and they are replacing it, can’t ask for anything more than that! Would definitely recommend them to family and friends!!👍🏻😊

Great Service, Fun and exciting atmosphere, they go extra mile, smiling faces, and most important to me was no pressure to buy a vehicle!

We just purchased a vehicle from here and the service we received was Amazing! It was not like a typical dealership we didn’t feel pressured or hassled In any way! We worked with Dylan and he was so good about answering our questions and making sure the car was exactly what we were looking for!

Excellent!!! Service today from Sales Consultant Dylan ThackersonAlso Megan, gave a wonderful greeting online for my scheduled test drive.Business manager Patty, also were very professional and informative.Thank You Alfa Romeo Pensacola

I would highly recommend this dealership. My transaction went very smoothly, my sales person Dylan, the manager and everyone else was very kind and helpful. I will be purchasing from them in the future.

Thanks yaal...love my miata!

The entire team was great. They made the car buying experience swift and easy. Dillan was great to work with, we can only recommend this place!

The entire staff there is absolutely great! This was the best buying experience ever!We were in and out in no time and my car is absolutely beautiful!!! I will most definitely do business with them again.

Terrible business practices. If I could give it no stars I would . I was recently involved in an accident to where my car was totaled. I needed to find a car in a timely manner . This dealership was very inconsiderate and really wasted time! I have been inquiring and working with this dealership for a week and a half . Well actually, it takes them a week and a half to finally give me an update on the purchase! And for them to of all things text the status to me. No phone call, no courtesy ! But I should have expected this because I was never able to sit and speak on the purchase . I was communicated with through many text messages and few calls . My visits to the dealership were bland and not personal. As if they are just going through the motions with no true intent. The saleswoman was not interested . She was reading the details of the car off to me as if she was reading the show card . She was not a saleswoman determined to get the customer off the dealership in a new car. Like this was an inconvenience to her. I have been to dealerships and left same day in a vehicle. Terrible experience . THEY RUN YOUR CREDIT WITH NO INTENTION OF SELLING THE CAR. I have now multiple inquiries on my credit report due this WASTE OF TIME. I would not even recommend this place to my worse enemy! Terrible terrible terrible terrible! DONT GO HERE. -100000% overall

Got a sweet car for an amazing deal 10/10. Highly recommend. Excellent staff!!

It was the best experience buying a car. Ms Megan and Ms luisa. They were very helpful and respectful to me, I had good service... I recommend to buy from alfa romeo 👌👌👌

By fair one of the best experiences Ive had at any dealership. The salesmen and saleswomen were very attentive to me as a customer and they worked as a team to get the sale finalized and the vehicle looking emacanlent for me to take home.

My first car buying experience was made so easy by Charlie and his team at the Alpha Romeo dealership in Pensacola. Charlie was very knowledgeable. 10/10 would recommend to anyone.-Kalynn

Most pleasant car buying experience I’ve ever had. Charlie and his ‘Angels’ were fantastic! Thanks for taking such good care of us!!

Charlie & Alberto, here @ Alfa Romeo we’re absolutely amazing with helping me get the best deal on my luxury vehicle. The staff is amazing & everyone is always ready & willing to help. I refer all of my family & friends to this dealership to receive the deal of a lifetime! I would give them 10 stars if this site allowed me to! Thanks Charlie & crew!😘❤️💕

First class service from Charlie. He made me a promise on my Range Rover and proved to be a man of his word! Highly recommend this group.

The service I received was excellent from the moment I pulled up until the moment Dillan delivered my car to my home. I called spoke with Rachel who said the vehicle I was inquiring about was still available I went to meet her and also met Rafael and Dillan these guys are rock stars and the service was exceptional. The whole process plus delivery of the car to my home was 2 hours. Thanks again 👍🏼

Awesome experience, will buy my next car from them as well. New or used, if you are looking for a great car and easy experience buying, go see this team.

Waited a long time for Pensacola to get its own Alfa Romeo dealership and it was well worth the wait. I bought a new Stelvio SUV. Its a fabulous vehicle. The purchase process was made easy and enjoyable by Charlie and his great staff of Loisa, Patty, Michelle and Rachael. They made me and my wife happy customs. I highly recommend.

DO NOT buy a used car from this place!! If you do, I HIGHLY recommend getting a warranty. 2016 YUKON motor blew after only 7 days of purchasing from this dealership and they have been so unhelpful. They refuse to help fix it! My sister and her 3 young kids were stranded on the side of the road in the middle of the night and now she is stuck with this $30k vehicle, a vehicle note, and forking our $5,900 to replace the motor.

Excellent experience and customer service! You guys rock!

I enjoyed the dealership and love the car.

We had the experience ever! Tell them Craigh Franklin sent you!

I purchased a vehicle 10 days ago, and on the 7th day the 2016 Yukon SLT that I purchased started running hot. My wife along with my 3 young kids were stranded on the side of the highway at 9pm in the dark. I had it towed to a GMC dealership in Mobile, and they said the motor is no good. The motor blew! Now Alfa Romeo is saying it’s my fault and they aren’t fixing it no matter what. No matter what this vehicle should not have been running hot period after only having it 7 days! I did not get the warranty and I regret it very much! I didn’t expect this to happen after only 7 days of owning this vehicle that we purchased from Alfa Romeo!I DO NOT recommend buying any used vehicle from this dealership! Worst mistake of my life.

Charlie (Rock star), Rachel (internet lead all star), Louisa (Charlie Angels crew), Patty (finance) and Rafael (GM) were all customer centric. Perfect car for my wife. Perfect treatment. Follow through to make a difficult deal was tremendous. Her credit wasn’t stellar. I sincerely appreciate them making the car buying process uncommonly great. No pressure, clear pricing, great value, and genuinely good people. I can’t boast enough about them, and you get the point by now. All star crew. Far and above the experience I had a Destin Porsche and other places where it becomes an adventure in patience and tolerance. Thank you all for the pleasure of meeting you and getting our Maserati life back.Update 2 months later: brought a coworker to purchase a vehicle here. Outstanding service once again. From the initial phone call, text follow ups, overall value for the vehicle, and feeling like they appreciate you choosing them to do business with.1st Vehicle update: scheduled some routine maintenance here and these folks in the service department such as Joelene and Charles are beyond anything I’ve experienced In this industry. Now I am bringing my older car here for maintenance as well.Predicting the future: will be buying my sons first car here. Then turning my other leased vehicle here for a new toy.Thank you Charlie and Louisa for making magic happen here.

I do not recommend this dealer to anyone! We are now stuck with replacing a motor after only a week.

Dylan and the entire staff are amazing!!!

Easy process. Good folks.

Best on the business, best customers services ever!!!!