Very helpful. I especially love it that the Sales Associate that was serving me couldnt find what I needed. He stepped over to his co-worker and asked for help. He knew exactly where to go in the back for. Great customer service. Other Sales Reps would have told you. We dont carry that and send you through the door. 👌 👌 👌

Do not buy remanufactured engines from this place, ironclad is one of there engine suppliers that have a so called warranty,...had my engine installed at a certified shop, it started smoking at 20,000 miles, put in a warranty claim, they plat phone games saying they called the shop that installed the engine and no answer, but when i call the shop they pick up everytime,....my repar shop calls napp (ironclad) no answer and he leabes a vm........no call back going on for 2 weeks now

Had the part I needed, and the expertise to make sure it was the right one for my particular use. Nice having someone competent behind the counter, vs. relying on the computer as some other part stores do.

Hard to find parts? This store has them. Kevin went above and beyond, exceeding my expectations!

Good group of guys The gentleman that waited on me Was Real nice Thanks

The employees know exactly what you need. 90% parts there.

Got what you need. Usually lower than the rest.

Best price for starter I could find in town and even has lifetime warranty .

Very friendly and very helpful they couldnt get my parts but pointed me in the right direction and the place they told me to go had everything i needed

They have the parts I need instock for my f53 chassis, but I bought some parts a year ago still under warranty and it quit. I went in to exchange and they said we cant do anything without the original paper receipt from almost a year ago... you know the ones that fade/discolor or get lost ALL of the time... well apparently thats the only option for Warranty replacement with NAPA they said we cant do a phone number or any other type of lookup, said it was their part and it has a lifetime warranty but I was on my own because the receipt was unreadable... terrible policy if you ask me

Very knowledgeable and helpful

Here we are again. Too busy to help the customer. Needed a 15a breaker for my Harley Davidson. Guy said, all Ive got is a 25. I asked him to check his inventory, nope too busy. Asked if any other NAPA had the part... Nope, too busy. He suggested I go to advanced Auto parts. No brake lights, no blinkers, no speedometer.... But drive around because Im too busy to help you. I went to advanced and bought a similar part. Ill be taking my fleet business to other stores from now on. NAPA you had better hire people who build your business or soon you will have none. Very unhappy with the lack of common Sense.Update:Response from the owner 44 minutes agoBrian, we apologize that you felt this way. We take customer feedback seriously and pulled our security tapes to confirm what occured. We had three employees working and assisting during your visit. We do our best keep our inventory fully stocked, but did not have the part you were looking for at the time. We offered to help you locate the part at a different location, but this was rejected. Since your last visit, the part you were searching for is back in stock. If you would like to stop by, wed be happy to help. Thank you.************Heres the fact. It is very rude to say youre sorry about my feelings instead of training your staff and taking responsibility for your company.First.... You are wrong. My girlfriend was with me and will gladly back up my story. He said he was, Up to my eyeballs and too busy to look it up or contact another store. Simply let me leave with no brake lights, blinkers, or speedometer. A simple fuse would have gotten me down the road safely.Pull your video and post it for everyone to see the truth. I even left other items I intended to purchase because he wasnt willing to take the time to help me get what I needed to safely drive to another store.Also, one employee was in the parking lot and one on the floor? Never saw a third person I remember. I only had contact with one employee.Dont insult the intelligence of consumers by making reviewers out to be liars. I get nothing for reviewing your company. Get used to the truth being out there. Learn from it and make your company better. You earn a five star rating. Its not given.

Pretty rude staff. No greeting when you walk in the door. And since when is what the first thing to come out of someones mouth when walking up to the counter of a business?

Great countermen. They always do and have what they say.

Always very helpful and courteous.

Went in there to get freon and some gloves for mechanic work and the guy told me they didnt have any gloves. But literally a minute after i asked about the gloves a man came in and asked for the same gloves i asked for and they told him they had one box left. And sold the box to him. Which was really messed up. I dont know if they were discriminating against me because Im a woman or what but i asked first and they flat out lied to me.

Extremely rude staff. Called looking for a part and the guy I was speaking to was a complete jerk.

Knowledgable staff. Exactly what I needed. Reasonable prices

Quick, fast and they usually have every part u need locally and will also deliver

Quality auto parts for the Professional technician.....Even a lower priced/quality line of parts for the novice fo it urselfer.Ive been using NAPA Parts since 1987 & WILL NOT use anything inferior.....Store is well stocked.well staffed..Very Professional...

Great service

Brand New NAPA stores that moved from Industrial park road to US 29. Bigger Inventory.

Worst customer service I have ever received. I called to let them know I was displeased with my service and asked to speak to a manager. I was told the manager was out. When I began to express my concerns I was continuously interrupted and in the end he hung up on me. I have never been so disrespected.

Not very inviting. Good if you want in and out. Not easy to move around.

Napa auto part.is always on time.

Staff was helpfulPrices were good

All waste get your parts

Helpful staff and they have most anything you need

Friendly, knowledgeable staff give me the right part every time even for my lawnmower

The counter guy didnt know what he was doing so went. To autozone

They have everything you need

Great guys!!

Quick knowledgeable service, good prices.

Great people very knowledgeable and good parts

Always the right parts. And better prices than the discount stores.

Excellent service and personal.. They go above and beyond to help..

Always a great help and knowledgable

Great service and selection.

Got good parts

Great staff helped me find what i needed

Noah is the man. Nice friendly hometown business

Awesome staff

NAPA Delivers auto parts to some of the Auto Parts stores in Pensacola and also to local mechanics. I have dealt with them in the past and if they dont have the part they will get it as fast as possible.

The place for the best car part

This is a great bunch of guys!

Got all my parts at a great ptice

Great service, great parts.

Good auto parts and great people.

Helpful and knowledgable.

Always friendly and helpful.

Superior parts and experienced counter help.

All about customer service, great place.

Very helpful and friendly staff.

Been a customer there for over twenty years

Professional n courteous

Great service.

Great knowledge.

Outstanding part store !!

Always helpful and courteous.

Friendly staff

Sucked!

Very good place

Always have what I need

Fast friendly!

Has hard to get auto parts,with a friendly staff

It is what it says.

Always get my parts from here

Love that NAPA Know How and great service!!!!!!!!

5 💫