Customer service was very poor. If you need any help, you won’t get it. I was told they are too busy and don’t have enough people. I totally understand and offered to call back and come by on a different date/time. I called back and was rudely told no one could help me and they would not move 1 pallet to get to the item I needed because they had trucks to unload. I asked if there was a better time to call back or come by and was told flat out, no. If I could find my item somewhere else I would get it there but unfortunate I cannot so I’m just stuck going in randomly hoping they will eventually move the 1 pallet.If you are lucky enough for the item you need to be in a location you can get to it without any help then the prices are good.

Cabinets, are not white, they dont fit the space where my old cabinets were and they are chipping. Before I purchased these, I started measuring cabinets and was was told to only give the measurements of the walls. They were laid out and the pictures given looked great. I had no idea I was given smaller cabinets with all these fillers. They said they were white, all wood so we purchased them. We should have known something was a miss at 6,200 but still. I would have gladly paid more for the RIGHT cabinets! Make sure you know exactly WHAT you are buying! No refunds, no exchanges and no complaints! What a great way to make money!

I was impressed by the pricing and quality of products. I checked the price and quality at others store like Lowes and Home Depot but BMO is the best. They have everything i need for my new house. Huge selections of name brand kitchens, carpet, etc. Staff very friendly,helpful and knowledgeable. I will be going back.

So impressed with the customer service on my first visit to Building Materials Outlet! Even though it quickly became obvious that I have a lot more research that needs to be done before starting my project the staff were incredibly friendly, helpful, and supportive!

Great place to visit if youre building or thinking of remodeling just yell for help they wont ask you .

If your looking for discounts and great wood, cabinets, assorted building materials, you just have to go in and look. Great place to find it. Never know whats coming in next, so you have to keep checking.

Its a great place, found some cheap windows...they werent the best shape but worked great.

I always like to shop there, only thing you need to remember there is a mark up fee when your cashing out. But it is what it is. But you still get great deals

Good prices, suboptimal customer service.

Great prices, selection, and personnel.Don’t forget about the 12% mandatory surcharge when shopping.

Very disorganized, very pricey for scrap or salvage materials

I have done business with your store in the past but took a friend of mine in this morning to purchase a French door. The young man behaved as though we were taking up his valuable time asking for his help

Fantastic discounts on so many products. Cant wait to bring my measurements and decide on what I need for our new renovations

I suggest coming here for odd size windows and there prices on trim are great . I came in looking for a window and a young man helped me find it in about 5 minutes . Saved me a whole lot of time

I love this place! Well worth the trip for anybody. man or woman you will find something useful at a bargain price I guarantee it.

Please steer clear of this place! I should have trusted my gut while checking out and reading the huge blaring sign posted behind the counter stating no refunds, exchanges, arguments etc. in obnoxious sized lettering but I was in desparate need of in stock tile. I also trusted that what was labeled on the entire pallet of tile that they force you to buy is what I was getting. At least half of the tiles were different lengths or widths and many had to be puilled up and redone to even remotely match and complete the job. Not to mention the extra costs in labor to do so. When we asked for a refund on a portion of the mis-sized tiles they acted like we were liars even with the tiles in hand. I have never been so disgusted with a business. Do yourself a favor and shop elsewhere... the discount on product seems tempting but you will save yourself thousands.

Great ideas for redoing my kitchen

Horrible customer service!! By far the worst attitudes and treatment I’ve ever experienced at a store take your money somewhere else

Customer service was awful, tried to ask for assistance and the guy with the long hair was so rude when I asked him for help . Like I was causing an inconvenience for him . Decent prices though

My wife purchased a set of so-called kitchen cabinets from this place. Upon attempting to install them I discovered that cardboard boxes would work better than this slapped together garbage that you cannot return! No wood anywhere in this garbage and put together with staples by what I can assume was a 3rd grader that does not know what a square or a tape measure is. I have never seen such poor quality products in my life. As a home builder for over 40 years I know garbage when I see it and this is it!

Johnny and his team will take good care of all your building needs.

We have been buying cartridges from this company for years. There was a mistake made on an order. They refused to work with me to get the correct cartridge. WE WILL NEVER USE THIS COMPANY AGAIN.

You have to be careful and make sure you get the right helper when youre there but the selection is fantastic and the prices are too

Good selection of flooring and vanities but not much else

BMO is an excellent stop for anyone from the DIY’er all the way to top-end construction companies. Their prices can’t be beat. Ask for “JT”; his knowledge is comprehensive and his customer service is unparalleled. JT makes shopping at BMO easy and quick. Five Stars!

Worth going regularly. They have great buys and their stock sells quickly

I had a really great experience. I was very overwhelmed when I walked in, and Tony came up, he was helpful and super friendly. He made everything easy and stressless.

Great prices and great service will comes back whenever in need of cabinets or a deal!

Its a good place to find almost anything you need for building a house and stuff

I absolutely love this place. They have everything. We went in looking for a vanity and found everything from windows, doors and even cabinets. They were so knowledgeable about all the items I looked at and really listened when I described my idea for my kitchen renovation. I got everything I needed for the new kitchen and saved money so I used the savings to start my new bathroom renovation. They even asked questions to help me determine the best layout for my kitchen. It’s now functional with beautiful cabinets and I can’t wait to finish my bathroom. Exactly what I was looking for in my home!!!

This store totally rocks for windows. Come buy your windows and be really creative at big discounts on odd size and shape windows

Nice deals if you arent to lazy to find them staff wasnt much help but i prefer it that way.

Tons of inventory. Prices clearly marked. Employees are nice. Our questions were answered. Bought 2 exterior doors (with beautiful decorative glass) for the price of 1 at Lowes. Lost a star bc its damn hot in there.

This is the place to go for windows, doors, cabinets, and a lot more. Great quality and even better prices!!

Nice warehouse.

Lots of inventory to choose from, good prices. People were very helpful here.

The music is great but the prices have gone up so much that I wont be back.

2 stars are for the couple of employees that work in the back and offered to help amongst everything else they needed to do, Meanwhile 2 employees were sitting behind the desk up front playing on their phones rather than trying to help customers.Even after I requested their help.

Its fine if you want to pick through stock

RESPONSE TO REPLY: Thanks for having such terrible employees. I can tell by your defensive reply to my review that theyre trained by you. I remember your giant signs very well and interpreted them as the employees do not negotiate prices, prices are set by the vendor, and customers can negotiate prices with the vendor (this is a very common practice for consigned items); so that is why I asked the employee if I can contact the vendor. If it hadnt been for his rude response I would have purchased the cabinets there. But luckily I went elsewhere and saved so much money.ORIGINAL REVIEW: Its been a while since weve been in the store, bit I prefer not to write a review right after a bad experience. If the experience lingers, then I know its time to write a review, so here I am. My husband and I decided we wanted cabinets in the garage. We set a budget and went to BMO looking for basic cabinets. When we found a set up we liked and wanted to purchase I asked an employee for help. I also asked if prices were negotiable (I thought because the inventory was consigned and vendor maintained, that vendors were maybe willing to negotiate prices). It seemed like a legitimate question at the time, I mean, the answer is always no if you dont ask, right?. The employee scoffed and said no, this is a real business. I was completely taken back by his response. Apparently the real money in my wallet didnt matter to this real business. I made it my mission to find cabinets anywhere but there, and I did AND ended up paying $200 less.

First time i visit here although i dont speak good English but i still can have what i want with amazing price from famous brands better than the other stores i checked before i come to look at them. I will introduce BMO to my family and friends. Hope to see you guys !

So, this rating is in the middle due to the main fact that weve technically not purchased from here, so if we do go back, I will change the rating. I really liked the options of cabinets you can piece together, lighting to choose from, & some other home improvement options needed in home projects. Ive read some mixed reviews about the cost, but as I said, Ive not purchased from here but liked some of the products pictured (and not pictured). There were no pushy salesmen hovering & be warned for anyone with heat sensitivity, there is no A/C, just big fans. Ill be going back.

Last time I was there didnt get my door and when they close the doors you aint getting a min. Cause they gone still aint got my door.

Great selection, discount priceing on doors, windows and trim.

Went looking for a replacement door for our house and thankfully this store had the exact door we needed for $14 instead of the $180 at a chain. The man who helped us in the door area was great he answered all my questions was not rude or unpleasant and was able to help load it as well. Thank you being happy to help.

Great prices, great selections!!! Have a reslly good selection of kitchen cabinets, doors, windows, etc. Will be shopping here often!!!

I love these guys! Ive worked with them many years. You can feel the culture when you walk in the building! No doubt it will be a great experience and for sure, you will save money $$$

No help or greeting at all....cold no heat

Always a good deal on something!

Always a great selection of building materials at great prices.

They have everything you will need to remodel your house with from windows to floor covering and anything between

Great selection of materials at reasonable price. The staff is not very friendly, and act like it is a favor to help you with anything. Also, they tack on a 12% buyers premium on your sale, which, when combined with the high tax rate of Pensacola, makes it right at 20% more than the listed price, which is significant, and is not clearly delineated at the front door, nor on the price tags. There should be an out of the door price on the materials. As such, I can only give them 3 stars.

Large selection of product, however there is a 12% buyers premium added to all sales which is not exactly obvious, until you pay. So the prices seem like a good deal until after you check out then its pretty much like everywhere else, except there are no returns. I dont think Ill go back.

This place is great! Staff has great customer service. Best kept SECRET for bldg materials in Pcola!

I have built two houses now with windows and doors from BMO. We saved a lot of money and had the pleasure of dealing Witt a great group of people. Stands outs include Gabe who can never be caught in a bad mood and can always be counted on to help. Thanks for making building hv affordable!

I was greeted by the most beautiful and pleasant young lady named Natalie. She made my entire visit pleasant and worth the trip. I see all the less than pleasant reviews. Signs were posted about no returns. The poor attitudes were something I didnt experience. Was very honest with me. So I could see how someone being told something they didnt want to hear, into a bad experience. I look forward to my next visit. Honest and friendly. Unbelievable values! The bushes out front do stink though. They might want to replace thise one day. But, this place is awesome!

BMO IS AN AMAZING PLACE. THERE QUALITY AND SELECTION IS IMPRESSIVE. STAFF IS VERY KNOWLEDGABLE. PRICES CANT BE BEAT. I WOULD RECOMMEND THIS PLACE TO ANYONE LOOKING TO DO CABINETS OR ANY HOME PROJECTS.FRANK

They have anything you need for your house.

I bought a sliding glass door for my home. This door has cost me a 150.00 to fix. The lock went out the first few times I locked the door. This door problem has taken a lot of time to hunt down the company that i had to connect with that makes the door. No help at all from bmo for this unforeseen problem.The same time i bought the sliding glass door I purchased a screen door also which is not working the door pump which has the spring mechanism that opens and shuts the door was also bad and defected. This defected screen door cost time and money still trying to get both doors fixed a real pain and no money back with bmo.BMO should definitely run a check on the products making sure all is good before putting these products out on the floor. When I shopped for these items I did not think to check if the locks worked ect... bad decisions on my end. Again no returns and no help from BMO! I won’t shop at BMO for anything ever!

Roger was a amazing at helping us pick out a vanity for our bathroom!! Thanks Roger for all of your help. We will back for sure.

Great products and good pricing as well. Just try to work with Johnny or Natalie as the guy that wants to be the manager, Robert I think, needs to learn some better customer service skills. Also, keep the receipt on hand if you order counter tops, It was a lot of trouble for me a few weeks ago when they said they had no order for me and it set us back a week getting my counters in since they forgot to submit the order to the warehouse after it was paid for.

After driving an hour, 1 way, I could not get anyone to help or give a straight answer. We were ready to buy 17 doors, bathroom vanities, and possibly kitchen cabins, but we will not be back.

Nice discounts on any remodeling or building a new home from vanities to Windows, lights, sinks, flooring, lumber. For individuals or contractors, churches...Get enough of what you need when your there. Not always the same stock, so get what you need when your there.

Awesome place. If you need cabinets, doors, trim or really anything for renovating a house this is the place. Gabe is super helpful.

Nice selections, Nice prices on carpet and flooring. Some items do not seem to be priced reasonable but I honestly do not work in the industry enough to say for sure.

Went to BMO today looking for remodeling products! They have a great selection of bathroom, kitchen, windows, door! Everything to complete your projects!!! Very clean, nice big isles! We found staff to be very knowledgeable and friendly. We cannot wait to get our projects underway! Great experience!!!!

First visit to BMO and was impressed by the pricing and quality of products. Huge selections of name brand kitchens, carpet, etc. Staff very friendly and helpful. Will definitely shop BMO again.

Employees were very courteous and help. Should definitely be the first place you go when remodeling.

Came in Tuesday looking for kitchen cabinets,Hunter was Very helpful!Came back Thursday and purchased our cabinets. Hunter helped us again and helped load us up! Thank yall! Ladies working front desk very nice as well! We Will be back!!

This place is Amazing. I saved a lot at BMO on home renovation. Great customer service as well....

Found amazing deals on vanities and shower stalls. Very helpful staff too

Walked in with some measurements walked out with a new kitchen! Thanks Roger. The front staff is awesome. Go see em!

This place is incredible! The selection varies from day to day because its an outlet store. Their prices are almost give away! Great store, very helpful staff.

Customer service is spectacular!!

This place is amazing! We saved so much money on our materials for a remodel. Come here for your doors and windows!

I love this place ! Almost always my first stop. Great pricing. Easy people to work with . Service is usually even better than expectedJD

Omg ... I fell in love as soon as I walked in and the staff was amazing and so pleasant to work with ... Definitely my new Fun Place to shop for my home Remodeling Work

All aspects of BMO are fantastic. The inventory is huge and the employees are extremely knowledgeable and always eager to help. I’d recommend BMO to anyone who is looking to remodel anything in your home.

Everything was great, good price, good service, fair product. Then when I went to check out They charged me more than 60 bucks for a 50 buck item. I said Whats with this? They said buyers premium is added. I ask you, if they need to charge an amount for a product why not mark that on the item? It seems like a scam to me to add something on when you are at the register.

Awesome prices compared to other stores. The staff is friendly and will to help if needed. Definitely recommend this place!

WONDERFUL Store and the employees are awesome. Great service and excellent quality materials!! Love the displays and they have everything you would ever need for a new home or remodel job!!

Looking at tall cabinets for linen storage.Didnt find exactly what I was looking for.Still this place has alot of stuff.

Great prices. Friendly staff! Everyone was very helpful.

I have been coming here for years and have actually remodeled my entire kitchen using BMO. Awesome place great staff!!!!

Knowledgeable sales people, lots of stock. Worth the trip if looking for windows, doors, cabinetry, flooring.

I had a great experience at BMO. They have great deals on flooring, lighting, and bathroom cabinetry. We purchased several items and we can’t wait to come back.

This place is Florida’s best kept secret! I love the materials and the staff!

Great selection and great prices. We bought a nice size bathroom cabinet for 50 bucks.

Always a great experience. Friendly and very helpful staff.

Roger is awesome. Staff is very helpful and knowledgeable.

Love this place!! Great Prices!! There are a lot of unique items in the store that you dont find in the Home Centers . I am overly happy with the cabinets I purchased for my new home. Will Be Back !!GREAT FIND

Unique and large selection of materials for the entire house. If you are remodeling or just looking for a simple knob, this is the place to go for the cheapest prices in the south.

Great place! Gabriel was awesome and helped me find exactly what I was looking for. I will definitely be back in the future!

Prices used to be great, but now they raised their pricing and when you add the surcharge, it basically the same price as Home Depot or Lowes, but not returnable. Not really beneficial without the savings.

They did much to make me feel like family and got to know me personally and I love all their Everybody Loves Raymond references. Great team and even better people.

Awesome place, loads of materials and great customer service. Always love coming in

You can find a lot of supplies for a very good prices.

My go-to for great prices on framing materials, molding and baseboards, doors, and project wood. Everyones always been fun and helpful with me, which is appreciated as a woman in the south doing construction projects. They were super encouraging when I started, gave me some good ideas, and I really appreciate the insights about methods and materials they gave me.

Staff very friendly and helpful. Working on difficult project that they made easy

Just an outlet store. Big and roomy with lots of things to see. Priced about as you would expect but not much lower than a good hardware store.