Best prices on what you need and Amazing help if you need it to figure things out. 😊

Saturday visit so very busy but still helpful staff and they had most of the inventory displayed

Great place to buy Js

Great place wish all champs was this clean and had great service like this one in Pensacola

My Son had a ball in this store. His birthday so he enjoyed it more than me. Lol. It was my pleasure. Good visit.

Very friendly and helpful staff.

Jade and Jada are rockstars of your store ! I had an issue with a defected shoe and they my exchange as painless as possible .. during these stressful times dealing covid and the pandemic great customer service does make all the difference .. I take my hats off to these young ladies. Please recognize them .... Your store name is definitely fitting for their personalities .. because they are CHAMPS!!!

Best run store in Cordova Mall!!

Good service from staff.

Best customer service of all the shoe stores in the mall! Period. Very friendly employees and more than one of them greeted me, checked in, and offered to help. Will be back!

Crowded and hot.....ugh

Friendly staff and very helpful.

Champs was the third store I checked out. A young man helped me out by being very informative. As I went to finish line i asked for a shoe in a size 9 and I was told that they only carry the shoe in a size 7 in kids with no further information. After the guy in champs explained to me that a size 9 in women is the same a kids size 7 then I tried on the shoes I wanted and it fit perfectly.

Awesome service even during tax free weekend on Saturday when it was very busy. Mark helped us and was extremely nice. We went through 5 different pairs of shoes and he had a great attitude throughout the whole process. He is the main reason we will be coming back

Good

Mark was totally awesome. My family appreciated all his help. We asked for several different styles and sizes and he never complained or acted like we were a burden. I will go back just because of him. Thank you so much Mark for all your help.

Great customer service and knowledgeable staff! Have shopped here for years and will continue to do so!

Huge selection of shoes. Find what you want and maybe something you didnt know you wanted.

It was so crowded and the staff was so on top of their game!! Store ran perfectly!! Its nice to see staff hustle and still be pleasent to the customers

Was sold a defective pair of shoes for $90 I called and they told me to come back in. I went back to exchange next morning and was told it was my fault and that they had no more in my size. Definitely wont be going back

Good job

Customer service sucks.

Champs will never get another dime of mine, an employee gave my purchase of $188.00 from another store to someone she thought it belong to in the store and then lied to me when I asked her were my bags in the store. All the way up to the District manager is full of bs. They refused to reimburse me my money back and said it was not her fault she thought they belonged to someone else. I dont understand how she thought that when I pulled the clothing out of the Dillards bags to match up with the shoes. Ask that she give an apology District Manager stated he didnt think she owed me one. Every last supervisor, or manager that I spoke to had no sympathy after I was denied a reimbursement and asked for an apology I was denied that also. Rude and inconsiderate they all are, I will never spend my money where I cant even get a simple apology.

How do you take a pink shoe to the back and bring back the pink one and a red one l!? Then looked in the box like everything was fine? Then he bagged it and charged me $85.00!? Called the manager to complain about it and all she could say is wow no apology or anything else. I took them back and they employees thought it was funny when I didn’t see what was funny!! I’ll nevr shop with champs in Cordova mall again....

Cashier wasnt friendly.

Bit expensive but its a shoe store what do you expect from it to not sell expensive items

I normally dont do review this but recently Visited Champs and their customer service is worse than Walmart. I enquire about a shoe being so online in the ladys answer was probably she did not take the time to look up the shoe at her company online store.

Good ole champs. Always on point

Had some Jordan’s shipped to the store on 13 Oct. UPS tracking showed shoes delivered on 20 Oct...never got a called from store. Called twice...store said no shoes delivered...called UPS, said shoes delivered to a man at the store ( SMH UPS). Sent on wild goose chase before getting refund. Second time in a month Champs failed to deliver!!!

Very poor customer service. More concerned with being on their phone and jamming to their music.

A awesome place to buy your shoes from. Staff are nice.

Very helpful from the moment I stepped inside

Mark is a awsome guy,he was a great help

Was disappointed that the clothes were such a small selection and I was never greeted and had to wait until they decided where they going after work to get some help

Asked for a shoe then waited 30 minutes for them to for get about me the another worker told me they didnt have my size. Go to finish line!!

The blonde big lady that works there is horrible, she has poor customer service, she makes fun of customers and instead helping people shes always playing on her phone....overall horrible experience!

Just left wont be back one guy just walks around the other guy on cashier talks and text on phone while taking customers making it a long line service here sucks

None

The manager of this store is horrible. She wouldnt even give me a refund for something I bought a week ago with the receipt. Then had me kicked out of the store when I called corporate!

Only store for basket ball peop look e

No one come to ask us did we need any help

Great selection of sneakers

Great place to shop

Associate was very curt and rude on phone.

Expensive

Nice merchandise

Good

Awesome

Expensive