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Emerald Coast Granite & Tile
3700 N Palafox St, Pensacola, FL 32505, United States
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Emerald Coast Granite & Tile

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Ch
Review №1

Love the LVP floors! The installers were professional and very detail oriented. Emerald Coast Granite and Tile had so many products to choose from. The quartz vanity installation was quick, and looks great.

Pa
Review №2

We had the most wonderful experience and outcomes with Emerald Coast Granite and their outstanding designer, Amanda Naquin! Amanda quickly picked up on our style and taste preferences and became the perfect liaison in our absence. She met with us virtually on several occasions as we live remotely from the area we were refurbishing. She was completely prepared on each occasion and had multiple samples at her fingertips for our viewing. In every aspect she took the lead and scheduled multiple suppliers and work crews over a defined time period. She oversaw the progress and emailed pictures for our enjoyment of the beautiful changes that she orchestrated. She met the timeline beautifully and always kept us abreast of the progress. I highly recommend Emerald Coast Granite and Amanda Naquin. The products carried by the company are top of the line and Amanda is the greatest pleasure to work with and place your complete trust for perfect results! Thank you Ananda and Emerald Coast Granite!

La
Review №3

Emerald Coast granite did an EXCELLENT job on our kitchen remodel! We originally chose a quartz that turned out to be too small for our island when our final cabinets were installed. We thought for sure we would be without our kitchen for another month or so while a replacement material was chose, ordered, cut and installed, BUT, Marci was able to make some calls and find a material we liked even better and stick to the original schedule. The quartzite we used turned out to be better than we could have imagined and we absolutely LOVE it! Everyone compliments our beautiful counters and we send them to Emerald Coast Granite! Local company that went out of their way to make sure we were happy and they did a great job! Highly recommend!

Ke
Review №4

Quick, efficient, courteous, and very good quality work. Amanda helped pick tile that would complement other elements in our home nicely and was courteous and thorough throughout the entire project.

Je
Review №5

Excellent company... They worked very closely with everything I wanted... Cheaper than anyone else I found and fantastic job when they finished the installers even took their time to clean up

Na
Review №6

Very helpful and understanding of my home improvement project. Several suggestions were offered.

Sh
Review №7

Great company, great staff and east to work with. We have used this company many times for our house projects and everytime we have had a great experience. Would highly recommend.

Ke
Review №8

Emerald Coast Granite and Tile did a phenomenal job for our remodel project at Fosko Coffee Barre. Marci and the office team provided incredible service during the planning and design phase, and the installers were total professionals. Highest recommendation.

Te
Review №9

Just had granite installed in our kitchen. The workmanship and pricing was/is fantastic.

J
Review №10

We used two different granite suppliers/installers for our house build. This is important because I got a direct comparison between two local businesses in this market. We decided to use Emerald Coast for the kitchen counter tops since Superior Granite ran out of the granite we wanted and this would have delayed our build. Superior did all the other countertops in our hose (4 baths and a laundry). In hind sight, I should have waited. Fit and finish of our kitchen done by Emerald Coast is overall sub par compared to Superior. Service is lacking as well. To summarize, we had issues with the finish quality of seams in the counter tops, as well as buffer marks/swirls on the counters. They routinely blamed the other subs for issues with the buffer marks and swirls, but no one else besides their tech (Mike) has run a buffer in our kitchen and the countertops were covered with cardboard to prevent damage from anyone else. It has taken over 18months to get to a point where they (Marcy) finally said we are out of warranty and they will not perform more work. So basically, we have a few swirl marks left that they refuse to address. Seams are ok at best. Marcy will not even return my phone call and sent me a break up email saying they wont do anything more. It looks like I will have to call another company (Superior Granite) to fix the issues Emerald Coast refuses to address. My opinion: save yourself the headache, look elsewhere for granite counter tops.

Ju
Review №11

Shoddy, Slow, $$$$$I went with Emerald Coast Granite Tile and Glass (EC) to replace my kitchen counters, what a DISASTER. Although I had better price quotes (from big box stores) I didn’t want to deal with subcontractors and wanted a professional job done, therefore I chose EC. The project took twice as long as initially quoted, but that is not my main complaint.All my dealings with the company were suspect. The installation was shoddy and the finish worse than amateur.On February 2nd I was told that if I bought a new sink, the installation and hook up would be included, so I did, although my sink was fine. Two days later Robert, who had made this deal no longer worked there and I had the extra expense of a new sink, without getting it or the faucet hooked up.On February 7 they sent two subcontractors with the wrong counters. I went back to the shop to confirm my order, was told they would be there later that day with correct order. Called Wednesday, they were too busy. Thursday came and went. Friday at 11 AM the two subcontractors showed up brought a counter in, took it back out and said they needed to get a chisel from the shop. I offered them the use of mine, but no. They returned 3 hours later, fused one seam and left to pick up kids from school at 3 PM, tools strewn about the project. They also wanted to tear out a decorative backsplash behind the cook-top to continue the install.Unannounced two different workers came Saturday to install most of the counters. Each piece they had to re-cut in our driveway to make it fit. None of the miter cuts are lined up with the corners in the kitchen, there were wide gaps between the counter and the backsplash and at the ends of the counter was a gap exceeding 1 inch to the wall of the cabinet.To fix that they glued a strip to the cabinet, which I had them remove. Their advice was to ‘use white caulk to fix the gaps’.The bar top (2 pieces) has a dinged end, and the other piece is cut too short, so they packed it back to the shop to fix it. They said they would be back the next day to finish the install and the sink, but would not hook up the cook top.Two days later (Feb 14) another set of subcontractors show up, install the bar top (the exact ones that went back, with the dinged up part), and push a tile out of place in the back. They offered to caulk the gaps, but admitted that the caulk kept falling through. They never reconnected the faucet or cook-top. Thursday morning I had a reminder to pay the balance of $4k. I took pictures to the shop and they admitted it didn’t look good, they could fix the gaps with some inserts and caulk. They did not offer to do it right and align the counters, cut them to size so I paid and left, since I had enough of their botched jobs.(posted for my mother)

Information
100 Photos
11 Comments
4.4 Rating
  • Address:3700 N Palafox St, Pensacola, FL 32505, United States
  • Site:http://emeraldcoastgranite.com/
  • Phone:+1 850-437-0747
Categories
  • Granite supplier
  • Tile store
Working hours
  • Monday:8AM–5PM
  • Tuesday:8AM–5PM
  • Wednesday:8AM–5PM
  • Thursday:8AM–5PM
  • Friday:Closed
  • Saturday:Closed
  • Sunday:8AM–5PM
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