First time here and we will definitely be back. The 4 star rating was due to the prices of the ice cream. It was a little on the pricey side. We had two ice creams but definitely should have shared one. My daughter didnt finish her Very Berry but it was really good. I tried the Sunshine and enjoyed it as well. Staff was friendly, a gentleman brought us extra napkins during our visit and the ladies in the front were fast and friendly. We will be back, eventually:) enjoy!
The ice cream was great. Wish the staff came off as friendlier. They did an awesome job at making the ice cream rolls. I just didnt get a welcoming vibe walking in or out. I will go back and give them another try. Everyone deserves a second chance.
Do not recommend..I ask for strawberry flavored ice cream and how they made it strawberry was by adding scoops and scoops of on strawberry nesquick😖just made it taste super sweet and artificial. Also I wanted it with gummy bear topping and they were super hard and tasted weird not the good quality gummy bears they give you at other places. Overall I just do not recommend.
Very slow. SLOW! 🐌 Not worth the price very expensive and slow. You are better off going to DQ. There were little to no customers and several staff members.
Place was not kept clean, floors were sticky, churros under cooked in the inside, fruit tea was full of ice not enough tea and was too expensive. Most likely about two or ounces of liquid inside the cup. Rolling ice cream was ok, not the best. If you end up driving towards central texas, stop at Frozen Milk in Killeen. They are the pros on rolling ice cream and their teas are not overfill with ice, everything they make is delicious, the price is right and they always have their store in tip top shape. About the churros, best place is in San Antonio I Love Churros, they make delicious churros and their shop is also super clean. This place 10° F hut has alot to learn specially keeping up with the cleaning of the store. Will definitely not go back any time soon.
Great concept and more importantly...great taste. The crew were super friendly and work hard and fast to deliver you a tasty refreshing treat...See images to truly appreciate the end product. The taste was overall amazing and reminded me more of a custard flavor and was not too sweet but just right!I’ll definitely be back for more.
Delicious! Every time we want a sweet treat this is the place we go! Always clean & cute decor.
First time trying rolled ice cream and it was a great experience. Very clean location and friendly staff.
Service was quick, churro was delicious and so was the ice cream! Staff was really friendly! :)
Experience terrible went at 9:37 pm on a Saturday when they close at 10 and they said that their boss said they could close early, probably went to go party
Really tasty, I love coming here for rolled ice cream
Descent locationIt was warm when we wentIt was a fresh day outside maybe that’s why the a/c was not cold enoughI thought it was a little bit pricy ice creamWe had 2 ice creams and water and a 50% cupón and it was around $11.50 so either the ice cream and the water were too expensive or the coupon was not validatedI asked for the strawberry ice cream but they didn’t have all the ingredients, some had to be substitutedThey were selling me the ice cream but they didn’t tell me that they didn’t have all the ingredients so I have to ask what did it come with to make sure I was getting what was advertised in the picture menuOther than pricy and not having all the ingredients that come with the ice cream I wanted, the ice cream was really good
Last time i went my churro was raw from the inside and also my funnel cake was not fried enough and it showed batter/mix on the top. On top of that i waited 45 minutes almost an hour for the churro just for it to be given raw. Customer service is not great either. Never going back until something is changed. Sucks because their ice cream is good
Waited 45 minutes for my ice cream and to top it off there was a hair, and was declined my refund because the ice cream‘s were already made.
Great place for a snack. Loved the ice cream ❤️.
Churros are raw in the inside, I called to let them know and the lady told me Thats how we do them, is that it? Hopefully I wont get sick
Made our orders just as we expected. The wait was a bit long, and the price was a bit higher than Id like. Overall though it was a good experience.
I absolutely love this place!! I never even buy anything but the employees always let me use the phone and they give me FREE water cups. The restrooms are not the cleanest, but hey I cant complain because they are at least cleaner than the ones at my house. The staff is friendly enough, and let me use their Netflix account. Overall good, family friendly atmosphere, and it doesnt smell that bad which is a big accomplishment considering they are located right next to a gym. Last, the short skinny white girl with braces that works there definitely deserves a raise even though she smells funny. 5/5 no cap
Was there right now and the employee was rude and did not help at all, it was my first time there and told her so she could recommend something but she had a horrible attitude so I preferred to leave.
I love this place! Super friendly and family atmosphere. The ice cream is super delicious and thats cause I hate ice cream. They let me play around with their jenga set I nearly destroyed it yet they didnt get mad at me. My friends and I were so loud nobody kicked us out. 5/5 Will come again!
Walked in... wasnt greeted... I told the guy it was our first time here and all he did was point at the menu and didnt explain because his wife or girlfriend was sitting next to the register.. as for them making the ice not impressive at all...overall taste of product is not good.. they need to work on thier customer service skill definitely! Not coming back!
They let a guy and his kid with no mask stand over my order. They talked and possibly spit on my order. Very sad :(.
I got a Nutella and banana one, was very delicious. Didn’t have any problems whatsoever
Bad,bad, bad service the guy thats makes the orders fights with the customers I will never go again 45 minutes for one order of ice cream
Awesome icecream if you want to try something different. It is true you wait a bit, but, that is because they make it fresh right in front of you. Fresh ingredients, clean shop, yummy icecream. Less calories than traditional icecream. 😍😍😍
Came from San Antonio and wanted to try this place, but we couldnt even get to it thats also using GPS Navigation. Called numerous times and no answer. Suggest an update on your information
Very disappointed came in at 1030 pm and they door is open and they told me it was closed. The door says till 11 pm, I guess people don’t expect to work what they claim.
Horrible customer service, there was a couple there idk if they’re the owners or employees (male went inside the kitchen) but they kept yelling and saying inappropriate things while customers were there including kids. My kids felt offended at a comment a female made and that they were being extra loud.Good ice cream, horrible staff.
Nice place loved it so much good prices not to expensive
The ice cream is awesome the prices are great
Ice cream was great..We waited there more than 20 minutes to be open..
Bad customer service but good ice cream except for the weird taste of ice cream and I didnt even get an ice cream with banana in it
Worst costumer service. Guy at front on the phone all the time and bad attitude!
Looked pretty thats about it.
It’s good Ice cream but EXTREMELY SLOW.
Hi everyone, how could the customers service improve?
Its ok
After going here, it really is quality for the price
Good
Very good attention from the people in charge of the place (attentive people)The best experience is to see how they make your snow of the flavor you choose (they have a variety of flavors), they also have fresh waters, churros, hot dogs, hot cheetos with cheese and funnel cake !!! 🙂Highly Recommended! 🙂👍
Very rich snow